Compare SAP vs Zix

SAP

Based on 1643 reviews.

Zix

Based on 1 review.

Sample Customers

ZixOne

FNBC Bank, FSBB, First United Security Bank, Third Coast Bank

Popular Solutions

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

9 reviews

Webroot Advanced Email Encryption powered by Zix

0 reviews

Top Industries

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Financial Services Firm

19%

Legal Firm

Comms Service Provider

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

John Zupancic
Vice President / Branch Manager / Senior Technician at a tech services company
Zix Email Message Privacy is used for mail threat protection. We are a reseller; we sell it to customers, but only...
Read full review of Webroot Advanced Email Encryption powered by Zix »

Review 1 of 1

Customer Service

Jwalant Dalal
Lead Consultant at a tech vendor
SAP Identity Management provides good support.
Read full review of SAP Identity Management »
Mohamed Nabih
Head Of Information Technology at a financial services firm
The technical support from SAP ERP is very good. I used technical support a few times over two years because of the...
Read full review of SAP ERP »
Anandha Krishna
Senior Architect at a tech services company
The customer service and support are good, but it depends on our contract with SAP. A strong contract agreement will...
Read full review of SAP BW4HANA »
Dhiraj Jankar
Senior SAP Basis Consultant at a consultancy
SAP support isn't on par with products like Microsoft Azure or AWS. It's nowhere close to the competitors.
Read full review of SAP HANA Enterprise Cloud »
Sara Kadry
HR Digital Transformation Senior Manager at a healthcare company
Sometimes the tech support is good and they have quick responses, and sometimes we face delays in the response. I...
Read full review of SAP HCM »
ChristopherOrilogbon
Solution Consultant SAP MM/QM & HCM SuccessFactors at a tech services company
I rate SAP support 10 out of 10. They have different levels of support. The first is the customer, the second is...
Read full review of SAP SuccessFactors »
AhmedHaridy
Managing Director at a computer software company
We don't anticipate having extensive support requirements, but when we plan for any data transmission, we have those...
Read full review of SAP Jam »
Santosh Pallai
SAP BPC Consultant at a tech services company
Technical support has been good. They are helpful and responsive. we're satisfied with the level of support on offer.
Read full review of SAP Analytics Cloud »
Vasanth Kumar Sabaapathi
Senior Lead Architect at a manufacturing company
I rate the technical support a nine out of ten.
Read full review of SAP Process Orchestration »
Richard Spithoven
Owner at a construction company
The customer service and support are average. There is room for improvement in response time.
Read full review of SAP S/4HANA »
Narayansingh Bhandari
Manager IT (SAP) at a construction company
I've used technical support in the past. I've found them to be responsive and knowledgeable. They are quite helpful....
Read full review of SAP BusinessObjects Business Intelligence Platform »
Srivatsav Andra
SAP BW/4HANA Specialist at a government
The organization has a support team responsible for day-to-day operations. A third-party vendor provides support for...
Read full review of SAP BW4HANA »
Tarun Panchal
IT Manager , SAP HANA Administrator at a pharma/biotech company
The technical support is good.
Read full review of SAP HANA »
Anonymous User
Technology Lead at a tech services company
Yeah. The support needs much improvement. I would rate them a six out of 10.
Read full review of SAP IQ »
Anonymous User
Senior Business Analyst at a comms service provider
I have not had any contact with technical support. We have our IT support desk who handles any issues by contacting...
Read full review of SAP SuccessFactors »
Anonymous User
Head of PMO at a tech company
In terms of support, there still are some places here and there for them to improve. But their support is mostly...
Read full review of SAP S/4HANA »
Anonymous User
PowerDesigner and ER/Studio Consultancy and Training Specialist at a tech services company
The documentation is excellent, and more comprehensive than that supplied by the competition. However, even the best...
Read full review of SAP PowerDesigner »
PremKumarR
Finance Analyst at a tech vendor
The customer support for SAP HANA is good.
Read full review of SAP HANA »
Anonymous User
Managing Solution Architect - Business Information Management at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of SAP Master Data Governance »
Anonymous User
Junior SAP Consultant at a tech company
I've never reached out to Lumira customer service. Overall, I'm happy with their releases. Their releases seem to be...
Read full review of SAP Lumira »
AndreasChorosis
VP of Finance Innovation at a tech services company
We have a strategic partnership — not only technical support or consulting product support. That means that every...
Read full review of SAP Signavio Process Intelligence »
Philipp Klingmann
Partner at a tech vendor
I think it depends on what kind of support package you have agreed with SAP. It depends, do you have premium service,...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Associate Solution Architect at a tech services company
The solution's technical support is good. Until now, wherever I go to work for different clients, like oil and gas...
Read full review of SAP Cloud Platform »
Anonymous User
Senior Manager at a tech services company
For support purposes, my company used to approach the main vendor of the product who helped us with the...
Read full review of SAP S/4HANA »
Anonymous User
Technical Consultant at a consultancy
Customer Service: Very good expertise. Technical Support: Very good expertise.
Read full review of SAP Identity Management »
Anonymous User
CTO at a tech services company
We've been happy with the technical support.
Read full review of SAP S/4HANA »
Anonymous User
Manager at a tech company
There is a lot of information on SDN. For most of the issues we had, the solution was in SDN.
Read full review of SAP NetWeaver BPM [EOL] »
Anonymous User
Senior Media Strategist at a media company
Their technical support is good. They were pretty knowledgeable.
Read full review of SAP S/4HANA »
Gurgaon Gupta
Software Engineer at a tech services company
When you use the technical support you have to route through your implementation partner. Our implementation partner...
Read full review of SAP Business One »
Gery Vasquez
New Digital Applications Specialist at a consumer goods company
The support specialists are often located in different time zones, like India, so it can be challenging to connect...
Read full review of SAP Cloud Platform »

Review 1 of 30

John Zupancic
Vice President / Branch Manager / Senior Technician at a tech services company
Technical support is not as good as it used to be. They were fantastic when they were just AppRiver. They're not...
Read full review of Webroot Advanced Email Encryption powered by Zix »

Review 1 of 1

Technical Support

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