Compare SAP vs Zix

SAP

Based on 1695 reviews.

Zix

Based on 1 review.

Sample Customers

ZixOne

FNBC Bank, FSBB, First United Security Bank, Third Coast Bank

Popular Solutions

SAP S/4HANA

23 reviews

SAP Business Data Cloud

44 reviews

SAP BusinessObjects Business Intelligence

12 reviews

Webroot Advanced Email Encryption powered by Zix

0 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

11%

Financial Services Firm

Construction Company

25%

Financial Services Firm

11%

Comms Service Provider

10%

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

John Zupancic
Vice President / Branch Manager / Senior Technician at Aperion Information Technologies, Inc.
Zix Email Message Privacy is used for mail threat protection. We are a reseller; we sell it to customers, but only...
Read full review of Webroot Advanced Email Encryption powered by Zix »

Review 1 of 1

Customer Service

Syed Fahad Anwar
Principal System Developer at DiwanDubai
Customer Service: Customer service is good, and responses come within an acceptable time. Technical Support:...
Read full review of SAP Crystal Reports »
Md Ashraful Islam
Executive Director, IT & Business Operation at SQ
In my previous business, which involved a large-scale SAP implementation, we had direct access to SAP support as our...
Read full review of SAP HANA »
Cornelia MBA
Director - IT Finance/SAP Business One at NQ
Technical support is only an online chat option. They need a phone number to talk to someone and they need to...
Read full review of SAP Business Data Cloud »
Osama Saleh
Deputy Finance Director at Abdul Latif Jameel
I don't see any problem with their support. Their response is dependent on the ticket, such as whether it is a P1,...
Read full review of SAP BusinessObjects GRC »
Dhiraj Jankar
Senior SAP Basis Consultant at a consultancy
I would rate technical support from SAP as somewhat unsatisfactory compared to other peers. For instance, when we...
Read full review of SAP HANA »
ArupGoswami
DGM (IT) at IndianOil Adani Ventures Limited
Regarding technical support, I would rate them seven out of ten. The teams are competent, but the challenge is...
Read full review of SAP S/4HANA Cloud »
Jayesh Bhandari
Group IT Head at Ashapura Minechem Ltd
For technical support, we are dependent on the consultants only.
Read full review of SAP S/4HANA »
Jwalant Dalal
Lead Consultant at Wipro
SAP Identity Management provides good support.
Read full review of SAP Identity Management »
Muhammad Shehzad
Senior SAP Consultant at Al Essa Company
We have contacted support approximately 2 or 3 times. Although we did not have an appropriate SLA, we received...
Read full review of SAP Business One »
Gebrehiwot Tesfay Gebreslassie
Business Intelligence Senior Developer II at Ethiopian Airlines
Customer support is generally good.
Read full review of SAP NetWeaver Business Warehouse »
Manisha Khanna
Planning and Forecasting at Selec Controls Pvt. Ltd.
We contacted the technical support team a couple of times. The experience was good.
Read full review of SAP Business One »
Nitesh Agrawal
Director & Co Owner at INFRABEAT TECHNOLOGIES PVT LTD
The technical support from SAP Analytics Hub is adequate but not brilliant. If I were to rate support from one to...
Read full review of SAP Business Data Cloud »
Jose ArturoPalomino
Managing Director at Japh
We had a good relationship with SAP. They were very close to us at the beginning of the project. When the issues...
Read full review of SAP CRM »
Abbas Khan
Practice Lead - Technology Consulting at HCC - Technology & Advisory
Most of our issues are resolved at our partner support level, there are very few issues that we need to contact the...
Read full review of SAP Business One »
Anonymous User
CEO at a consumer goods company
The support has been very good.
Read full review of SAP HCM »
Anonymous User
CEO at a financial services firm
I would say they are average. Sometimes, they are not able to answer our questions, or their answers come very late...
Read full review of SAP HANA »
Anonymous User
IT Consultant
Customer Service: Good Technical Support: Good.
Read full review of SAP Business One »
Anonymous User
Senior Consultant SAP / BW / SAP BOBJ at a tech services company
While technical support is okay, sometimes it takes a bit too long to get help when you open a ticket.
Read full review of SAP Business Data Cloud »
Anonymous User
Founder and CEO at a tech services company
We are providing the support, and we get good support from SAP. I am satisfied with their performance.
Read full review of SAP Business One »
Fazle Rabbi
CRM administrator at a manufacturing company
We have both technical support from SAP and we also have an internal support team. In addition, there are very good...
Read full review of SAP CRM »
Richard Silhan
Sup-basis consultant at a security firm
SAP's technical support is not working as it should be.
Read full review of SAP Business Technology Platform »
Anonymous User
Manager at a consultancy
The customer support team is quite supportive.
Read full review of SAP CRM »
Fazle Rabbi
CRM administrator at a manufacturing company
I would rate SAP CRM tech support an eight out of ten. I am satisfied with their response time and quality.
Read full review of SAP CRM »
Anonymous User
Enterprise Architecht at a transportation company
The system is quite stable from an availability perspective. SAP provides a guarantee of 99.5% availability, which is...
Read full review of SAP SuccessFactors HCM »
Anonymous User
Sr. Data Warehouse Engineer at a real estate/law firm
Customer Service: 5/10. Technical Support: 5/10.
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
Works at a tech services company
The technical support is very good between the service levels.
Read full review of SAP S/4HANA »
Anonymous User
Service Delivery Manager, at a pharma/biotech company
I rate the technical support an eight out of ten.
Read full review of SAP BW4HANA »
Rana Bhattacharjee
SAP Practice Manager at Data-core systems
Customer service and support are pain points. For the cloud solution, deployability, or the installation of the...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Database Expert at a financial services firm
As I mentioned above, the support is very, very good, especially so when working directly with the service reps. The...
Read full review of SAP Crystal Reports »
Anonymous User
Manager Finance at a tech services company
I'm not satisfied with technical support because they're taking some time. Sometimes I think they could be faster.
Read full review of SAP Business Data Cloud »

Review 1 of 30

John Zupancic
Vice President / Branch Manager / Senior Technician at Aperion Information Technologies, Inc.
Technical support is not as good as it used to be. They were fantastic when they were just AppRiver. They're not...
Read full review of Webroot Advanced Email Encryption powered by Zix »

Review 1 of 1

Technical Support

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