Compare SAP vs Zix

SAP

Based on 1659 reviews.

Zix

Based on 1 review.

Sample Customers

ZixOne

FNBC Bank, FSBB, First United Security Bank, Third Coast Bank

Popular Solutions

SAP S/4HANA

62 reviews

SAP BusinessObjects Business Intelligence

14 reviews

SAP ERP

8 reviews

Webroot Advanced Email Encryption powered by Zix

0 reviews

Top Industries

Manufacturing Company

12%

Financial Services Firm

Comms Service Provider

Computer Software Company

Construction Company

22%

Financial Services Firm

10%

Government

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »

Review 1 of 5

John Zupancic
Vice President / Branch Manager / Senior Technician at Aperion Information Technologies, Inc.
Zix Email Message Privacy is used for mail threat protection. We are a reseller; we sell it to customers, but only...
Read full review of Webroot Advanced Email Encryption powered by Zix »

Review 1 of 1

Customer Service

Ajay Malik
Data Architect at a financial services firm
Technical support needs improvement. I implemented the product about three years ago and got help from support when I...
Read full review of SAP PowerDesigner »
Shylaraj AK
Senior Architect at a construction company
We are a premier partner and have a premium account for SAP. We do have biweekly calls with the SAP account managers...
Read full review of SAP Business Technology Platform »
MukeshGiri
Senior Solution Architect at Freeport LNG Development, L.P.
I have my team who handles SAP and stuff. They will have support specifically for SAP. If you go to SAP, they will...
Read full review of SAP Extended Enterprise Content Management »
Jose ArturoPalomino
Managing Director at Japh
We had a good relationship with SAP. They were very close to us at the beginning of the project. When the issues...
Read full review of SAP CRM »
Imran Hafeez
Manager IT at a educational organization
Technical support from SAP is very good, and I would rate it nine out of ten.
Read full review of SAP HCM »
Wonjae BAE
Senior Managing Director at dfocus
Technical support is good.
Read full review of SAP Business Data Cloud »
HemChari
Chief Information Officer at Oldcastle BuildingEnvelope, Inc.
When we have an issue with Our SAP SuccessFactors we have our corporate team that handles it. We only need to open a...
Read full review of SAP SuccessFactors »
Uchenna Obiji
Lead Systems Analyst at a retailer
If we have issues the support is there to assist us. For example, when there are new features, they collect...
Read full review of SAP Data Services »
ManujGupta
Chief Executive Officer at Orane Consulting Pvt Ltd
I would assess SAP technical support as average on a scale from 1 to 10, around five on that scale. Delays mostly...
Read full review of SAP SuccessFactors HCM »
Sahil Doshi
Associate director at a consultancy
We have consulted directly with SAP when it comes to completing the initial implementation. When it comes to going...
Read full review of SAP S/4HANA »
Shylaraj AK
Senior Architect at a construction company
The SAP S/4HANA technical support is mainly with the service provider. When you deploy SAP, you have different...
Read full review of SAP S/4HANA »
Sumeet Zalpuri
Data engineer at ASR Nederland N.V.
SAP's tech support is okay.
Read full review of SAP Data Services »
Imran Rafi
SAP HXM & Integration consultant at Kaar Technologies
My experience with the customer service and support team is a bit of a mixed experience. Sometimes they respond...
Read full review of SAP Replication Server »
Anonymous User
Associate Partner - SAP Solution Architect and MDG expert at a tech services company
I sometimes open tickets to SAP. However, I usually find many answers in the SAP notes, which makes that part okay.
Read full review of SAP S/4HANA »
KarthickVadivelu
Data Migration Specialist at a retailer
The technical support is good, but it is a time-consuming process. They also have their protocol, process, and...
Read full review of SAP Data Services »
Rupesh Rupak
Consultant at a pharma/biotech company
I would say that the technical support is okay. I was using it because we had some questions for our testing. Someone...
Read full review of SAP Business Technology Platform »
Anonymous User
Managing Director at Blue Phakwe Consulting
Customer Service: The level of service has been satisfactory for now, since we can access information from both SAP...
Read full review of SAP BusinessObjects EPM [EOL] »
Anonymous User
CEO at a manufacturing company
I have contacted SAP support in Germany and Spain many times and also SAP partners. SAP support is excellent, but the...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Consultant at a tech services company
Customer Service: It could be better. Technical Support: Could also be better. There are still a few niggles that...
Read full review of SAP Data Services »
Anonymous User
Principal Consultant at a tech services company
Technical support has been great. I have not been in a situation where I had difficulty getting in touch with people...
Read full review of SAP Business ByDesign »
Murugesh Vellu
Deputy Manager - SAP / ERP at Cooper Corporation Pvt Ltd
We get technical support from our external consultants. Whenever required, we also directly get technical support...
Read full review of SAP ERP »
Anonymous User
Senior lecturer and researcher at a university
From time to time every year, my account expires, then it has an automated service for renewing access. This is...
Read full review of SAP Signavio Process Manager »
StéphanBloch
Consultant Expert SAP PI / SAP PO at BS - Int Consulting
I have not contacted SAP customer support in the last 10 to 13 years. My experience and the internet have been enough...
Read full review of SAP Process Orchestration »
VijayaraguramanRajaram
Consultant at a retailer
SAP technical support is very good. I would rate it an eight out of ten.
Read full review of SAP ERP »
Angel Pineda
Data Architect at CEMEX
The solution's technical support is pretty good, which likely owes itself to the enterprise contact we have with SAP....
Read full review of SAP Information Steward »
Anonymous User
Team Leader at a tech company
The level of technical support was good. They were always quick to solve problems with a high level of impact on our...
Read full review of SAP HCM »
Anonymous User
SAP Associate IT Consultant at a computer software company
We have not contacted technical support or submitted any tickets.
Read full review of SAP Business Data Cloud »
Anonymous User
Technical Lead / Solution Architecture / Software Development - SAP at a manufacturing company
The technical support helped us on almost every front. It depends on what kind of agreement you have with SAP. We...
Read full review of SAP S/4HANA »
MarkVoges
Head of Global Operation Excellence at a media company
I have no experience with technical support. However, in the past four or five months, I have received calls from...
Read full review of SAP Signavio Process Manager »
Anonymous User
Delivery Head, Emergys India at a computer software company
The support from SAP Business One is helpful. I rate the support of SAP Business One a nine out of ten.
Read full review of SAP Business One »

Review 1 of 30

John Zupancic
Vice President / Branch Manager / Senior Technician at Aperion Information Technologies, Inc.
Technical support is not as good as it used to be. They were fantastic when they were just AppRiver. They're not...
Read full review of Webroot Advanced Email Encryption powered by Zix »

Review 1 of 1

Technical Support

No Data Available

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