Compare Securonix Solutions vs SolarWinds

Securonix Solutions

Based on 39 reviews.

SolarWinds

Based on 420 reviews.

Latest Research

Buyer's Guide

Securonix Next-Gen SIEM vs. SolarWinds Security Event Manager

December 2025

SolarWinds Security Event Manager vs. Securonix Next-Gen SIEM

Updated: December 2025

Buyer's Guide

Securonix Next-Gen SIEM vs. SolarWinds Security Event Manager

December 2025

Securonix Next-Gen SIEM vs. SolarWinds Security Event Manager

Updated: December 2025

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix NTA

Intermountain Healthcare, Pfizer

SolarWinds Security Event Manager

NetSuite, EasyStreet, Legacy Texas Bank, and Energy Federal Credit Union, to name a few.

SolarWinds NetFlow Traffic Analyzer

Oceaneering International, Asia Pacific Network Information Centre, 335th Signal Command, Immofori

Popular Solutions

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

SolarWinds NPM

15 reviews

SolarWinds Server and Application Monitor

9 reviews

SolarWinds NetFlow Traffic Analyzer

10 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Manufacturing Company

10%

Financial Services Firm

Government

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

GANESAN K
Senior Technical Engineer at a security firm
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
Raja Xabi
Technical Manager at a comms service provider
I assess the impact of the alerting and reporting capabilities of SolarWinds NetFlow Traffic Analyzer by using email...
Read full review of SolarWinds NetFlow Traffic Analyzer »
NikhilKalwint
Technical Specialist at a recruiting/HR firm
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
IT Network Coordinator (Northern Region) at a financial services firm
My main use case for SolarWinds Hybrid Cloud Observability is proactive monitoring, which allows the network team or...
Read full review of SolarWinds Hybrid Cloud Observability »
Anonymous User
Manager - Production Database Administration at a tech vendor
My main use case for SolarWinds Database Performance Analyzer is as a database performance monitoring tool. My...
Read full review of SolarWinds Database Performance Analyzer »

Review 1 of 5

Customer Service

Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at a tech vendor
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at a tech vendor
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at a healthcare company
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at a tech services company
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at a tech vendor
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at a tech services company
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at a tech vendor
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at a tech services company
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Amit Chopra
CEO/Executive Director
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at a tech vendor
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at a comms service provider
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

DeepakVyas
Global-Manager Network & communications at a manufacturing company
We have the expertise in-house. Sometimes if we face any issue, we call them for troubleshooting. I would rate...
Read full review of SolarWinds NetFlow Traffic Analyzer »
KhalidOmer
Data Center Engineer at a retailer
Customer service is linked to payments. If you do not have a license or renewal supported, it is not supported for you.
Read full review of SolarWinds NPM »
SoheylNorozi
IT Consultant at a tech services company
I normally get my support for this solution from the community. There are references available on the internet. I...
Read full review of SolarWinds Web Help Desk »
Vaibhav Patkar
CISO at a tech services company
A different team interacts with technical support from SolarWinds, and they handle the support interactions. Tickets...
Read full review of SolarWinds Service Desk »
AliHassan
Team Leader - Telecom & Network at a energy/utilities company
We have not needed customer support's help as the solution runs smoothly.
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
IT Site Administrator at a marketing services firm
9/10 - the level of support is amazing and the Samanage community is extremely resourceful.
Read full review of Samanage »
Anonymous User
Team Lead at a mining and metals company
When I face issues, I contact their technical support and they are very good. The team has been in regular contact...
Read full review of SolarWinds Server and Application Monitor »
DineshNekkanti
Digital Innovation at a construction company
Technical support has always been great. They are very responsive. We've been satisfied with their level of support.
Read full review of SolarWinds NPM »
Anonymous User
Chief Technology Officer at a tech services company
I rate technical support 5/5. We haven’t had to reach out to tech support often, to be honest. But when we did, we...
Read full review of SolarWinds IPAM »
IanReilly
Manager at a university
In terms of technical support, I've noticed a decline in recent years. They have expanded their support teams...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
IT Director at a construction company
At times, it’s been difficult to get through. However, in the past 12 months, they have reformed their ways and it’s...
Read full review of SolarWinds Storage Resource Monitor »
Anonymous User
IT Leadership, System Management at a manufacturing company
Local technical support is okay. I would rate them seven out of ten. They're not bad, but they're not good either.
Read full review of SolarWinds Server and Application Monitor »
Satyam Kumar
Senior Technical Engineer at a consultancy
The technical support services need improvement. It is time-consuming to escalate the issues to the Level 2 engineer....
Read full review of SolarWinds IPAM »
ChrisPalmer
IT Infrastructure Analyst at a aerospace/defense firm
Technical support is pretty good. In the few cases we have reached out for any support, they've been pretty...
Read full review of SolarWinds NPM »
Hariharan-Mahadevan
Program Director at a tech services company
We've never been in touch with technical support.
Read full review of SolarWinds AppOptics »
Anonymous User
Network Engineer at a tech services company
This product is supported well. The people in technical support are very good.
Read full review of SolarWinds NPM »
SolarWinds677
Information Technology Director at a transportation company
Technical support is a paid service for this solution.
Read full review of SolarWinds NPM »
Anonymous User
Solutions Consultant at a computer software company
I rate SolarWinds support seven out of 10. The quality varies depending on who picks up the phone.
Read full review of SolarWinds NPM »
RajasekharMaturi
Technical Lead at a tech vendor
In technical support, I face a few issues. They often say that only premium subscribers receive support within one or...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Pratik Patil
Architect at a consultancy
We have worked with the tech support of SolarWinds NPM, and it is good.
Read full review of SolarWinds NPM »
Anonymous User
Operational Lead at a government
Technical support for the product is good and they are responsive.
Read full review of SolarWinds Pingdom »
Anonymous User
SOC Expert at a computer software company
Unfortunately, in our country, we do not have access to official support channels. We need to find answers online. It...
Read full review of SolarWinds NPM »
Anonymous User
SolarWinds Expert (Consultant) at a tech services company
Technical support is probably 8/10. Sometimes they tend to respond a little bit slower than I would want, but it's...
Read full review of SolarWinds NPM »
Anonymous User
Managing Director at a consultancy
There are issues with newer features so it can take a long time to adjust. The solution is in bad shape because of...
Read full review of SolarWinds NPM »
Anonymous User
Presales Manager at a tech services company
Customer service is good, but there is room for improvement. Sometimes, customers look for on-premises support...
Read full review of SolarWinds NPM »
Anonymous User
Web Administrator at a sports company
Customer Service: Customer service is exceptional. They are very much in tune with our service needs and are always...
Read full review of SolarWinds AppOptics »
Peter Mostert
Technical Support Specialist at a consultancy
Whenever I've had issues, they were able to help me. I had once upgraded from an old version to the current version,...
Read full review of SolarWinds Network Configuration Manager »
Panguluri Sravya
Software Engineer 1 at a tech vendor
The technical support from SolarWinds is very good and usually provides proper solutions, although there might be...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
IT Project Lead - Danone North America at a manufacturing company
The support is always good. They are good people and they answer questions quickly. They know their product.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Furquan Qureshy
IT Manager at a comms service provider
They do offer good support. We are mostly happy with the level of service. They always give great feedback, which...
Read full review of SolarWinds Network Device Monitor »

Review 1 of 30

Technical Support

No Data Available

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