Compare SentinelOne vs SparkCognition

SentinelOne

Based on 421 reviews.

SparkCognition

Based on 9 reviews.

Sample Customers

SentinelOne Singularity Endpoint

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

DeepArmor

AV-Comparatives

Popular Solutions

SentinelOne Singularity Endpoint

74 reviews

SentinelOne Singularity Cloud Security

63 reviews

SentinelOne Wayfinder Threat Detection and Response

6 reviews

Darwin

0 reviews

DeepArmor

0 reviews

Top Industries

Computer Software Company

13%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Construction Company

17%

Financial Services Firm

14%

Manufacturing Company

Logistics Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
The primary use cases for SentinelOne Singularity Complete include endpoint security to detect, prevent, and respond...
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Sreeraj Mohandas
Security Engineer at HashXpert

Read full review of SentinelOne Singularity Cloud Security »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
Read full review of Purple AI »
Mohan Janarthanan
Associate Vice President at Novac Technology Solutions
I am using SentinelOne Singularity AI SIEM as a customer only, and I have taken it very recently. I am using it to...
Read full review of SentinelOne Singularity AI SIEM »
Prathamesh Samant
Presales Manager at a manufacturing company
We have been using SentinelOne Singularity MDR for threat hunting and correlation, particularly when we identify if...
Read full review of SentinelOne Wayfinder Threat Detection and Response »

Review 1 of 5

Muhammad Fahad
Manager Tech. & Support (Information Technology) at Texitech
We use this solution for the scanning of emails and for internet browsing.
Read full review of DeepArmor »
NataliaCueto
Head of Technology at CapitalTech
We have been using it for our risk management portfolio. We are a lending institution. We give credit to small and...
Read full review of Darwin »

Review 1 of 2

Customer Service

Vivek Yamgawali
Cloud Developer at a construction company
I would rate the customer service and support as eight out of ten.
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Michael Grissom
Director of Cyber Security at Tidewater Mortgage Services
We've only contacted technical support for the licensing portion of the process. They were very helpful and very...
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AJITHH G
Solution Engineer at AppSmart
The technical support is half and half. They offer good support but response time is slow. Sometimes, you have to...
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Raj Borge
Mdr Analyst at Softcell Technologies
Whenever I get stuck on any alert with SentinelOne Singularity Endpoint and do not understand it, or when I face any...
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Stan Kapica
Risk Analyst at a recreational facilities/services company
When we have an issue, an online engineer from their group helps us resolve it within an hour or two. I haven't heard...
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Aaron Riley
Systems Administrator at a government
The technical support team is prompt.
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Chetan Yelve
Software Engineer at Cateina Technologies
I rate SentinelOne Singularity Cloud Security support nine out of ten.
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Ivan Kelleher
Technical Director at Etelligence
Technical support for SentinelOne is fine.
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Tichaona Ndoreka
Infrastructure Sup at Capital Development Services
The customer support for this solution is good.
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Krishna R
DGM. Technical Security at a tech services company
I have contacted SentinelOne support via TAC lines for understanding suspicious behavior, and they help drill down...
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MadhawaLiyanage
Head of Solutions and Cybersecurity at NGXESS
The technical support is good.
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Vikram Moole
Security and Compliance Manager at Bidgely
I rate SentinelOne Singularity Cloud Security support 10 out of 10. They're excellent. When we send an email, they...
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Ashish_Mishra
Senior Software Engineer at a consultancy
I rate the technical support an 8-9 out of 10.
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Anonymous User
Cloud Security Specialist at a insurance company
The technical support is good.
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Nathan Venno
Cyber Security Engineer at a energy/utilities company
Singularity Cloud Workload Security's technical support team gets to your issue relatively quickly. I've never had an...
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Hafizur Shaikh
Network security engineer at a computer software company
I would rate the technical support as nine out of ten.
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Steve Pender
Managing Member at Pender & Associates
We very seldom needed to use technical support.
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Anonymous User
Technical Account Manager at a computer software company
I would rate the support of SentinelOne Singularity Complete overall as a six out of ten.
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Anonymous User
IT Infrastructure Manager at a training & coaching company
I did not have the opportunity to contact them because I had almost no issues.
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Anonymous User
Chief ARCHITECT at a manufacturing company
Technical support knows the product and its functionality. The problem is during practical scenarios when the product...
Read full review of SentinelOne Singularity Identity »
CanbolatAydin
Product Manager at a tech services company
Not right now because things will be different in the real world, but we are only two computers with SentinelOne. So...
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Corey Murillo
Information Security Analyst at Point Loma Nazarene University
The times I've contacted customer support, it has been really good. There was only one instance when the support was...
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Anonymous User
Information Security & Privacy Manager at a retailer
The technical support is very good. My only criticism is they are not very transparent when they are giving you a...
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Steve Pender
Managing Member at Pender & Associates
The customer support has been good.
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Anonymous User
CSO at TechnoCentic
I would say technical support from SentinelOne is excellent. Everyone in SentinelOne is known to us for the last many...
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Peter Sikkes
Software Engineer at a healthcare company
I had one issue that I brought up with customer support. They delivered a solution in about two hours. It was related...
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Johan Liljegren
Manager Product, Partner Relations & Consulting at Telenor
While my team has worked with technical support, I haven't dealt with them directly. I haven't heard of any negative...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Baltazar Santaella
Deputy CISO at The University of Texas at El Paso
Technical support is super. They are very helpful and relatively quick to respond. Sometimes they take a little bit...
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Anonymous User
IT Manager
The technical support is helpful.
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Anonymous User
Sr Security Analyst at a computer software company
The technical support is good. The team responds within 24 hours and resolves all the issues we raise. The team also...
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Review 1 of 30

NataliaCueto
Head of Technology at CapitalTech
Whatever problems that we have had, their team has given us super fast responses and are always willing to help us...
Read full review of Darwin »
TalhaKhwaja
Software Engineer (ML/CompVision) at a computer software company
The technical support is quite responsive. It's good and fine.
Read full review of Darwin »
EmmanuelCruz
Manager, Business Data Analytics at CapitalTech
Technical support for Darwin is good. We have had some trouble with our accounts in terms of being able to log in,...
Read full review of Darwin »
Anonymous User
Artificial Intelligence Engineer at a manufacturing company
We haven't needed to use support. We haven't had any big problems with it.
Read full review of Darwin »
AaronCooke
Founder at Helio Summit
Tech support is really good and so are the customer success team guys. They're a terrific team to work with. They're...
Read full review of Darwin »
Anonymous User
Business Intelligence Director at a financial services firm
Tech support has been good. When we report something or when we need help, they have responded really fast. We are...
Read full review of Darwin »
WaqarChaudhry
Consultant at a consultancy
We asked questions and there were a couple of qualified people we spoke to at SparkCognition.
Read full review of Darwin »
JuliaJenal
Junior Data Scientist at a tech services company
The people at SparkCognition were actually super-helpful in helping me figure out how to use it for my project. I'm...
Read full review of Darwin »

Review 1 of 8

Technical Support

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