Compare SentinelOne vs SparkCognition

SentinelOne

Based on 513 reviews.

SparkCognition

Based on 9 reviews.

Sample Customers

SentinelOne Singularity Endpoint

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

DeepArmor

AV-Comparatives

Popular Solutions

SentinelOne Singularity Endpoint

111 reviews

SentinelOne Singularity Cloud Security

56 reviews

SentinelOne Wayfinder Threat Detection and Response

17 reviews

Darwin

0 reviews

DeepArmor

0 reviews

Top Industries

Outsourcing Company

Financial Services Firm

Manufacturing Company

Computer Software Company

Construction Company

19%

Outsourcing Company

16%

Financial Services Firm

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
The primary use cases for SentinelOne Singularity Complete include endpoint security to detect, prevent, and respond...
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Dev Reshwal
Technical Support Executive at Softcell Technologies Limited
In my daily work, the main use case for SentinelOne Singularity AI SIEM is creating rules, fine-tuning, source...
Read full review of SentinelOne Singularity AI SIEM »
Md Rafique
Desktop support Engineer at a outsourcing company
My primary use case for SentinelOne Wayfinder Threat Detection and Response is to proactively detect, investigate,...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
Read full review of Purple AI »
KetanPatel7
Software Developer at Softcell Technologies Limited
I have recently used SentinelOne Singularity Cloud Security. We also have the CrowdStrike EDR tool, which is similar...
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Review 1 of 5

Muhammad Fahad
Manager Tech. & Support (Information Technology) at Texitech
We use this solution for the scanning of emails and for internet browsing.
Read full review of DeepArmor »
NataliaCueto
Head of Technology at CapitalTech
We have been using it for our risk management portfolio. We are a lending institution. We give credit to small and...
Read full review of Darwin »

Review 1 of 2

Customer Service

DanielMelissa
CTO at N4B
I have not been in contact with technical support. Because it is so stable, support has not been important to us.
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Naveen Veligeti
Enterprise Account Manager at Ninth Dimension IT Solutions (P) Ltd
They are helpful.
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Eddie Drachenberg
Global Network and Infrastructure Manager at Bettcher Industries
Usually, technical support is very good. They are very knowledgeable. It's usually 24 hours for a response. I've had...
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Vedant Shetty
Data Center Engineer at Impact Infotech Pvt. Ltd.
For SentinelOne Singularity Endpoint, we get in touch with technical support because there have been multiple...
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Tilak Lodha
Engineer at a transportation company
The support they provide is good. They give you very detailed information and documentation which they have created...
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Nilesh Jadhav
Cloud Engineer at ACC Ltd
The technical support is helpful and responds quickly to our requests.
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Kandregula Sathvik
Threat Engineer at Proficio
Tech support is good. It's not very hectic like first connecting to customer care and then prioritizing our issue. We...
Read full review of Purple AI »
Jay Collins
Director of IT & Data Security at a university
I rate SentinelOne support eight out of 10. I've only contacted them indirectly through a coworker, but it went well....
Read full review of SentinelOne Singularity Identity »
Mohan Janarthanan
Associate Vice President at Novac Technology Solutions
As of now, I have not faced many issues with technical support from SentinelOne. They are good. I would give eight...
Read full review of SentinelOne Singularity AI SIEM »
Mayankt Tripathi
Cyber Security analyst at Gigabit technologies private limited
The customer support experience has been positive. Responses are generally timely, and the technical team provides...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Hussain Nogama
IT Administrator at a retailer
The response is excellent from them; the moment I submit a ticket, I can expect their response within 15 minutes,...
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Nagendra-Nekkala
Service Delivery Lead (General Manager)–IT Operations at WAISL Limited
The technical support takes time to respond to our tickets.
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Brian Drohan
Treasury Management at standard casualty company
I would rate the technical support of Singularity Platform as a six. The reason I rate it a six out of ten is because...
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Brian Glen
Incident Response Specialist at Klick Health
I have interacted with their support. They are always pretty easy to get a hold of. I never have to wait. They are...
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Anonymous User
Security Head at a financial services firm
We get technical support from the vendor.
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Rakesh Das
Cybersecurity Engineer at Cognizant
I rate the customer support for SentinelOne Singularity Cloud Security a ten out of ten.
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Anonymous User
IT Operations Manager at a retailer
We haven't had to engage with their technical support.
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Abhishek Vilas Sawant
Security Analyst at Softcell Technologies Limited
I would rate the technical support for SentinelOne Singularity Cloud Security a 10.
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Navindu Dissanayake
Engineer - Cyber Security at a tech services company
The response time of customer service could be improved.
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Anonymous User
IT Manager
The technical support is helpful.
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Anonymous User
Chief Innovation Officer
We are happy with SentinelOne's technical support.
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Anonymous User
Enterprise Security Director at a comms service provider
The support team is very collaborative. We have a dedicated account manager who is also a part of our support line....
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Maurice Singh
IT Solutions Specialist at a non-tech company
The technical support is generally good, but there are instances when they need to consult with the development team...
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Anonymous User
CISO at a computer software company
Their technical support has become very reliable. They have grown from a small team to a large one, and initially,...
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Mgingpart67
Managing Partner at a tech services company
We have support from both vendor and distributor, and up to now, it has been satisfactory. The response has been very...
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User:761949
Senior Software Engineer I at a computer software company
Technical support is excellent. One of the selling points of SentinelOne is the incredibly good support.
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Anonymous User
Cyber Security Engineer at a outsourcing company
I have not experienced issues with customer service.
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Anonymous User
Senior security consultant at a computer software company
Overall the technical support is good but we sometimes have difficulty getting a hold of them.
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GururajDoni
Mssp architect at Morohub
The solution's technical support is knowledgeable.
Read full review of SentinelOne Singularity Identity »
Anonymous User
ingénieur systèmes et sécurité at a financial services firm
I rate the customer support provided for SentinelOne Singularity Endpoint based on my experience as we do not have...
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Review 1 of 30

EmmanuelCruz
Manager, Business Data Analytics at CapitalTech
Technical support for Darwin is good. We have had some trouble with our accounts in terms of being able to log in,...
Read full review of Darwin »
AaronCooke
Founder at Helio Summit
Tech support is really good and so are the customer success team guys. They're a terrific team to work with. They're...
Read full review of Darwin »
Anonymous User
Business Intelligence Director at a financial services firm
Tech support has been good. When we report something or when we need help, they have responded really fast. We are...
Read full review of Darwin »
Anonymous User
Artificial Intelligence Engineer at a manufacturing company
We haven't needed to use support. We haven't had any big problems with it.
Read full review of Darwin »
JuliaJenal
Junior Data Scientist at a tech services company
The people at SparkCognition were actually super-helpful in helping me figure out how to use it for my project. I'm...
Read full review of Darwin »
TalhaKhwaja
Software Engineer (ML/CompVision) at a computer software company
The technical support is quite responsive. It's good and fine.
Read full review of Darwin »
WaqarChaudhry
Consultant at a consultancy
We asked questions and there were a couple of qualified people we spoke to at SparkCognition.
Read full review of Darwin »
NataliaCueto
Head of Technology at CapitalTech
Whatever problems that we have had, their team has given us super fast responses and are always willing to help us...
Read full review of Darwin »

Review 1 of 8

Technical Support

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