Compare Silk vs StarWind

Silk

Based on 18 reviews.

StarWind

Based on 288 reviews.

Latest Research

Buyer's Guide

StarWind Virtual SAN vs. VMware vSAN

April 2026

VMware vSAN vs. StarWind Virtual SAN

Updated: April 2026

Buyer's Guide

Nutanix Cloud Infrastructure (NCI) vs. StarWind HyperConverged Appliance

April 2026

Nutanix Cloud Infrastructure (NCI) vs. StarWind HyperConverged Appliance

Updated: April 2026

Buyer's Guide

Red Hat Ceph Storage vs. StarWind Virtual Tape Library

April 2026

Red Hat Ceph Storage vs. StarWind Virtual Tape Library

Updated: April 2026

Sample Customers

StarWind Virtual SAN

Baker Tilly BVI, CMS Internet, Board Harpeth Hall School

StarWind HyperConverged Appliance

Sears Home and Franchise Business

StarWind Virtual Tape Library

Volvo, Sony, Samsung, Hitachi

StarWind Storage Appliance

Bosch, EC2 IT, Solid Earth Inc., Canon

Popular Solutions

Kaminario K2 [EOL]

0 reviews

StarWind Virtual SAN

26 reviews

StarWind HyperConverged Appliance

1 reviews

StarWind Storage Appliance

1 reviews

Top Industries

Construction Company

18%

Financial Services Firm

16%

Outsourcing Company

Manufacturing Company

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

V.J.
Storage Administrator at a tech services company

Read full review of Kaminario K2 [EOL] »

Review 1 of 1

Jccerong Heron
System Engineer at a tech vendor
My main use case for StarWind Virtual SAN is that we use it in a virtual environment with VMware and in another...
Read full review of StarWind Virtual SAN »
Kishore CA
Senior Engineering Assistant at Bharat Electronics Limited
We were looking for the two-node HCA. We found that VMware was also a solution, but it was a bit costlier for us. We...
Read full review of StarWind Storage Appliance »
Anonymous User
DevOps Director at University of Wisconsin Hospital and Clinics
We have been using the product for backups and long-term storage. We had been using physical tape backups for many...
Read full review of StarWind Virtual Tape Library »

Review 1 of 3

Customer Service

Anonymous User
IT Manager at a computer software company
Technical support is absolutely great. We ran into an issue due to some improper network configuration on our side...
Read full review of Kaminario K2 [EOL] »
Anonymous User
Senior DevOps Engineer at a computer software company
Support's amazing. When it came time for the flash upgrade, our rep contacted us, and put us in touch with their...
Read full review of Kaminario K2 [EOL] »
Anonymous User
Vice President / Chief Information Officer at a healthcare company
I rate technical support 3/5. There have been some inconsistencies.
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Anonymous User
Security Big Data Analysis Team at a government
I would rate technical support with an 8 out of 10.
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Anonymous User
Senior Systems Engineer in the Storage & Systems Practice at a tech services company
Have not had any components fail yet. Customer service emails me when they have new firmware and they upgrade it for me.
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V.J.
Storage Administrator at a tech services company
Customer Service: Good Customer Service. Technical Support: Good Technical Support.
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Anonymous User
Senior Account Executive at Nordisk systems
I personally have not used technical support. I have many customers who have used them, and who have had great...
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Anonymous User
IT Manager,DBA at a manufacturing company
The technical support from Kaminario during two recoveries from power outages has also been outstanding. In both...
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IT-3922
IT and Facilities Lead at a computer software company
We have not had cause to engage with their technical support.
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Anonymous User
System Engineer - R&D at a tech services company
Technical support is very good. We had quick response for anything we needed.
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Anonymous User
Director Of Information Technology at a healthcare company
I would rate technical support as 3/5.
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Anonymous User
Network Administrator at a computer software company
The couple of technical support calls we've made, they've been proactive, very good about that; so that's been good....
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Anonymous User
Director of Engineering at Telefonica
Customer Service: Very high - boutique level with great personal responses and very quick solutions. Technical...
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Anonymous User
Network Engineer at a comms service provider
It has the best technical support because technical support is very important for this country because their...
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Anonymous User
IT Manager Of Infrastructure Services at a healthcare company
Support has been great. While I have never had to personally call, I've had my administrators call. Every time we...
Read full review of Kaminario K2 [EOL] »

Review 1 of 15

reviewer189641
Systemadministratör at Hantverksdata Sverige AB
The one time I had to contact support, they were very good and I got the impression they understand storage and their...
Read full review of StarWind Virtual SAN »
A Mizuno
IT Manager at The Children's Foundation
Service technicians are professional, knowledgeable, and very responsive.
Read full review of StarWind Virtual SAN »
reviewer0295725
Infrastructure Engineer at Euro Garages Limited
The customer service and support provided by StarWind were exceptional. Whenever we reached out with questions or...
Read full review of StarWind Virtual SAN »
Carl Marshall
Network Administrator at Winchester Utility System
They've always been knowledgeable and friendly.
Read full review of StarWind HyperConverged Appliance »
Anonymous User
Information Systems Manager at a aerospace/defense firm
StarWind Proactive Support is fairly responsive. They definitely go above and beyond to address the issues, when...
Read full review of StarWind Virtual SAN »
Michael Dotter
Owner at Quo Vadimus LLC
Support is amazing. They are very friendly and helpful.
Read full review of StarWind HyperConverged Appliance »
Anonymous User
Corporate Technology Manager at MTE LOGISTIX INC.
The installation was straightforward but it still was a new product for us and we didn't know how it was going to...
Read full review of StarWind Virtual SAN »
Anonymous User
Director Of Information Technology at Cass County Government
Support is easy to get a hold of, and usually first-call resolution.
Read full review of StarWind Virtual SAN »
Andrew_Lee
IT Infrastructure Analyst at a retailer
Tech support is very prompt, very friendly. They're knowledgeable. I don't think I have come across anything that...
Read full review of StarWind HyperConverged Appliance »
Anonymous User
Works
I have only needed to reach out to the support team a couple of times since this software was implemented. They...
Read full review of StarWind Virtual SAN »
Kyle Buxton
Manager, Field Support at a outsourcing company
The technical support team has been very involved and supportive. They have been great at demoing what they can do...
Read full review of StarWind Virtual SAN »
Lukasz Z.
VMware Administrator, VMware vExpert at a financial services firm
Very good. I've got standard support but the reaction time is always 1-2 hours.
Read full review of StarWind Virtual SAN »
Anonymous User
DevOps Director at University of Wisconsin Hospital and Clinics
It was great working with technical support. They took the time to address everything I needed to know.
Read full review of StarWind Virtual Tape Library »
Kristopher Skully
Systems Administrator at Hospice of the Western Reserve
So far, the little that I've worked with tech support, they seem to be pretty great. We also bought a backup server...
Read full review of StarWind HyperConverged Appliance »
Artur Kamalov
Head of Local Area Network Department at JSC Ufanet
Support has standard procedures and rules. It was provided at a good level.
Read full review of StarWind Virtual SAN »
Anonymous User
Manager, Network at Burnham Holdings Inc
I would say StarWind has the best customer service and support. They are quick and aggressive in resolving any issues...
Read full review of StarWind Virtual SAN »
Barry Miles
IT Manager at Sutton Group
Customer service and support is the best I have experienced with any supplier.
Read full review of StarWind HyperConverged Appliance »
Robert Ivanusa
Director Of IT And Corporate Security at SLOVENSKI DRŽAVNI HOLDING, d.d.
We were really positively impressed with the support and help they offered (purchased with the product - with no...
Read full review of StarWind Virtual SAN »
Anonymous User
Director of IT at Kelly Aerospace, Inc.
Support is nothing but stellar. The support staff is very knowledgeable and willing to help.
Read full review of StarWind Virtual SAN »
Anonymous User
Senior Systems/Network Administrator at Storm Industries, Inc.
Customer service is available 24/7 - which is great. They have more experience with the StarWind software than with...
Read full review of StarWind HyperConverged Appliance »
Sh. A. Farhan
Technical Manager at a computer software company
Customer service is easily available by email. I have not tried by phone. However, it's my understanding that they...
Read full review of StarWind Virtual SAN »
Dan Reynolds
Director of IT at BLDD ARCHITECTS INC
Tech support is fantastic. As I mentioned I consider StarWind tech support one of the main features. And if the poo...
Read full review of StarWind Virtual SAN »
Ross Bullock
IT Manager at Bonitas Trust
The technical support from StarWind is excellent. The guys really know what they're doing, and they're really...
Read full review of StarWind HyperConverged Appliance »
HuckyBridge
President at EXAG Multimedia
I don't use the solution's technical support. They have good videos.
Read full review of StarWind Storage Appliance »
Anonymous User
IT at SOMIAC
Technical support works very responsibly when we have questions. They connected remotely to our servers, performed an...
Read full review of StarWind Virtual SAN »
HunterMorgan
Owner at Data Barn
We don't use the proactive part of support a whole lot but that's really because we're a very simple setup at the...
Read full review of StarWind HyperConverged Appliance »
Matt_Thomas
Network Manager at Riverston Schools
They are great at monitoring. The Proactive Premium Support has helped to free up an employee, as I'm the only one...
Read full review of StarWind HyperConverged Appliance »
Alex-Serenity
Systems Administrator at a non-profit
Support is top quality and their response is exceptional. It's probably one of the best supports I've dealt with.
Read full review of StarWind HyperConverged Appliance »
Anonymous User
System administrator at a tech services company
I did not need to contact customer support for StarWind Virtual SAN.
Read full review of StarWind Virtual SAN »
Shawn Bender
Global IS Admin at Benshaw, Inc.
The support at StarWind was very knowledgeable and was able to resolve any issues on the current call.
Read full review of StarWind HyperConverged Appliance »

Review 1 of 30

Technical Support

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