Compare Silk vs Veritas

Silk

Based on 18 reviews.

Veritas

Based on 332 reviews.

Sample Customers

Popular Solutions

Kaminario K2 [EOL]

0 reviews

Veritas NetBackup

9 reviews

Veritas Backup Exec

6 reviews

Veritas NetBackup Appliance

14 reviews

Top Industries

Construction Company

18%

Financial Services Firm

16%

Outsourcing Company

Manufacturing Company

Financial Services Firm

13%

Manufacturing Company

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

V.J.
Storage Administrator at a tech services company

Read full review of Kaminario K2 [EOL] »

Review 1 of 1

Charles Nwaokukwu
Head, Datacenter and IT Enterprise Applications at GTBANK
My main use cases for Veritas Enterprise Vault are for backup of databases and servers. We use it basically for...
Read full review of Veritas Enterprise Vault »
RahulSharma8
Storage Platform Engineer at Expedia Group
Veritas Alta Data Protection's primary use case is to back up S3 buckets and EC2 instances, containers, or mostly...
Read full review of Veritas Alta Data Protection »
SunilPanigrahi
Senior Manager at a logistics company
Veritas NetBackup is successfully used on a virtual platform where we are taking VM backups for almost 88 plus...
Read full review of Veritas NetBackup »
Sammy Githinji
Technical Manager at Rigor Systems Limited
Mainly, our use case for Veritas NetBackup Appliance is backup for virtual environments as well as databases.
Read full review of Veritas NetBackup Appliance »
Piyush Khandelwal
Senior Consultant at a financial services firm
We are using Veritas NetBackup IT Analytics on physical infrastructure. We are not using it for any virtual or cloud...
Read full review of Veritas NetBackup IT Analytics »

Review 1 of 5

Customer Service

Anonymous User
IT Manager,DBA at a manufacturing company
The technical support from Kaminario during two recoveries from power outages has also been outstanding. In both...
Read full review of Kaminario K2 [EOL] »
Anonymous User
Security Big Data Analysis Team at a government
I would rate technical support with an 8 out of 10.
Read full review of Kaminario K2 [EOL] »
Anonymous User
Senior Account Executive at Nordisk systems
I personally have not used technical support. I have many customers who have used them, and who have had great...
Read full review of Kaminario K2 [EOL] »
Anonymous User
Senior Systems Engineer in the Storage & Systems Practice at a tech services company
Have not had any components fail yet. Customer service emails me when they have new firmware and they upgrade it for me.
Read full review of Kaminario K2 [EOL] »
Anonymous User
IT Manager at a computer software company
Technical support is absolutely great. We ran into an issue due to some improper network configuration on our side...
Read full review of Kaminario K2 [EOL] »
V.J.
Storage Administrator at a tech services company
Customer Service: Good Customer Service. Technical Support: Good Technical Support.
Read full review of Kaminario K2 [EOL] »
Anonymous User
Director Of Information Technology at a healthcare company
I would rate technical support as 3/5.
Read full review of Kaminario K2 [EOL] »
Anonymous User
IT Manager Of Infrastructure Services at a healthcare company
Support has been great. While I have never had to personally call, I've had my administrators call. Every time we...
Read full review of Kaminario K2 [EOL] »
Anonymous User
System Engineer - R&D at a tech services company
Technical support is very good. We had quick response for anything we needed.
Read full review of Kaminario K2 [EOL] »
Anonymous User
Vice President / Chief Information Officer at a healthcare company
I rate technical support 3/5. There have been some inconsistencies.
Read full review of Kaminario K2 [EOL] »
Anonymous User
Network Administrator at a computer software company
The couple of technical support calls we've made, they've been proactive, very good about that; so that's been good....
Read full review of Kaminario K2 [EOL] »
IT-3922
IT and Facilities Lead at a computer software company
We have not had cause to engage with their technical support.
Read full review of Kaminario K2 [EOL] »
Anonymous User
Senior DevOps Engineer at a computer software company
Support's amazing. When it came time for the flash upgrade, our rep contacted us, and put us in touch with their...
Read full review of Kaminario K2 [EOL] »
Anonymous User
Network Engineer at a comms service provider
It has the best technical support because technical support is very important for this country because their...
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Anonymous User
Director of Engineering at Telefonica
Customer Service: Very high - boutique level with great personal responses and very quick solutions. Technical...
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Review 1 of 15

Masood Hussain
System Administrator at Hidada
The support we have received from Veritas NetBackup has been very good.
Read full review of Veritas NetBackup »
EddieNyimbwa
Managing Director at Modelink Zambia Limited
The technical support services could be better.
Read full review of Veritas NetBackup Appliance »
Islam Hamed
General Manager at EGPC
I would rate the technical support eight out of ten.
Read full review of Veritas NetBackup Appliance »
Anonymous User
System Engineer at a energy/utilities company
I have never spoken with technical support.
Read full review of Veritas Alta SaaS Protection »
Anonymous User
Executive Head Cloud Services at a comms service provider
They have always been good.
Read full review of Veritas Backup Exec »
Gurkripal Bobby Gill
System Engineer at Atea Norge AS
Their support could be a little bit better.
Read full review of Veritas Data Insight »
Armand GADA-YAO
Software Directeur BU at AITEK
Local support was lacking. It was an issue in our region. Customers would not have been able to get the support they...
Read full review of Veritas Backup Exec »
Anonymous User
Senior Technical Manager at a manufacturing company
Customer Service: Excellent, we had on sight SME for new releases, migrations that knew the product well. Technical...
Read full review of Veritas Volume Replicator [EOL] »
Anonymous User
F.3 - Information Services Department at a government
The technical support from Veritas is good. I would rate my experience with support at eight, where one is bad and...
Read full review of Veritas Enterprise Vault »
Anonymous User
Manager at a government
Veritas technical support is okay.
Read full review of Veritas Backup Exec »
EnterDirect677
Director of the Enterprise Department at a tech services company
Technical support is something that needs improvement.
Read full review of Veritas NetBackup Appliance »
Anonymous User
Customer Solution Architect, IT Outsourcing & Cloud Computing Services at a comms service provider
I personally have never contacted technical support, however, our operations teams have. I haven't heard anyone in...
Read full review of Veritas NetBackup »
Anonymous User
General Manager at a comms service provider
Technical support is great.
Read full review of Veritas NetBackup »
Anonymous User
Service Delivery Manager - Storage & Backup at a pharma/biotech company
Technical support is excellent.
Read full review of Veritas NetBackup »
Anonymous User
System Administrator at a manufacturing company
The support isn't that great. It could be improved. They should have a faster response time.
Read full review of Veritas NetBackup »
Muksith Thangal
Backup and Storage Specialist at a sports company
Most of the time, the technical support for Veritas NetBackup is good, but at times, you'll feel there's a gap....
Read full review of Veritas NetBackup »
Kayode Oni
Chief Technology Officer at a tech company
Veritas has a good support system you can contact when you're having issues. It's very easy.
Read full review of Veritas Backup Exec »
Nuno Maia
Backup administrator at a government
Technical support is good enough. The support is better than for NetBackup.
Read full review of Veritas Enterprise Vault »
Anonymous User
Advisor - Solution Architect at a computer software company
Technical support is good. If we find an issue, we get in touch with their support immediately.
Read full review of Veritas NetBackup »
JOSEPH RYTHER JUNIOR
Managing partner at Techmaster Serviços em Informática
I rate Veritas support eight out of 10. They have a local team here in Brazil, but they usually escalate to the...
Read full review of Veritas Alta SaaS Protection »
Adnan Yurtoglu.
Senior Consultant (NetBackup) at Yapı ve Kredi Bankası AS
Sometimes we do need professional help from our support. I'd like to see more support in our time zone. Sometimes we...
Read full review of Veritas Alta Data Protection »
Anonymous User
Senior System Engineer at a manufacturing company
If there any issues, now we are coordinating with support and from the back-end, they are fixing it. So far, there...
Read full review of Veritas Enterprise Vault.cloud »
Anonymous User
Manager, Infrastructure & Support at a insurance company
The last time we used technical support was when we made a version change. They were fine.
Read full review of Veritas NetBackup »
Amine Koulali Idrissi
Senior Infrastructure Consultant at FORUM INTERNATIONAL
The technical support is good. They have been responsive.
Read full review of Veritas NetBackup Appliance »
Kolawole Ariyo
Senior Specialist at MTN
The technical support can be better.
Read full review of Veritas NetBackup »
AbhishekKumar2
IT Team Leader at a financial services firm
With technical support, it feels like they aren't well trained and it takes forever to get answers out of them. We've...
Read full review of Veritas NetBackup Appliance »
Anonymous User
F.3 - Information Services Department at a government
I require Veritas support ocasionally. It is an aid, and it is good.
Read full review of Veritas NetBackup IT Analytics »
Anonymous User
Manager of Infrastructure at a tech services company
Technical support is good. Veritas is good, overall, when it comes to the technical support.
Read full review of Veritas Backup Exec »
Anonymous User
IT Network Analyst at a manufacturing company
I have never used technical support personally just yet. The previous administrator had to for a couple of different...
Read full review of Veritas Backup Exec »
Anonymous User
Vice President of Information Technology at a insurance company
We have a local partner for support, and they contact Veritas. Our local partner is quite okay and experienced in the...
Read full review of Veritas NetBackup »

Review 1 of 30

Technical Support

No Data Available

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