Compare Silk vs Veritas

Silk

Based on 18 reviews.

Veritas

Based on 340 reviews.

Sample Customers

Popular Solutions

Kaminario K2 [EOL]

0 reviews

Veritas NetBackup

6 reviews

Veritas Backup Exec

5 reviews

Veritas NetBackup Appliance

9 reviews

Top Industries

Construction Company

17%

Outsourcing Company

17%

Financial Services Firm

13%

Manufacturing Company

10%

Financial Services Firm

11%

Outsourcing Company

11%

Construction Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

V.J.
Storage Administrator at a tech services company

Read full review of Kaminario K2 [EOL] »

Review 1 of 1

RahulSharma8
Storage Platform Engineer at Expedia Group
Veritas Alta Data Protection's primary use case is to back up S3 buckets and EC2 instances, containers, or mostly...
Read full review of Veritas Alta Data Protection »
SunilPanigrahi
Senior Manager at a logistics company
Veritas NetBackup is successfully used on a virtual platform where we are taking VM backups for almost 88 plus...
Read full review of Veritas NetBackup »
Charles Nwaokukwu
Head, Datacenter and IT Enterprise Applications at GTBANK
My main use cases for Veritas Enterprise Vault are for backup of databases and servers. We use it basically for...
Read full review of Veritas Enterprise Vault »
MohamedFekry
Enterprise Architect at vertowave

Read full review of Veritas NetBackup Appliance »
Nizar Radad
Head of IT Department at Qcon
My main use case for Veritas Alta Recovery Vault is to have backup for my Office 365 environment. For my Office 365...
Read full review of Veritas Alta Recovery Vault »

Review 1 of 5

Customer Service

Anonymous User
Senior Systems Engineer in the Storage & Systems Practice at a tech services company
Have not had any components fail yet. Customer service emails me when they have new firmware and they upgrade it for me.
Read full review of Kaminario K2 [EOL] »
V.J.
Storage Administrator at a tech services company
Customer Service: Good Customer Service. Technical Support: Good Technical Support.
Read full review of Kaminario K2 [EOL] »
Anonymous User
Vice President / Chief Information Officer at a healthcare company
I rate technical support 3/5. There have been some inconsistencies.
Read full review of Kaminario K2 [EOL] »
Anonymous User
System Engineer - R&D at a tech services company
Technical support is very good. We had quick response for anything we needed.
Read full review of Kaminario K2 [EOL] »
Anonymous User
IT Manager at a computer software company
Technical support is absolutely great. We ran into an issue due to some improper network configuration on our side...
Read full review of Kaminario K2 [EOL] »
IT-3922
IT and Facilities Lead at a computer software company
We have not had cause to engage with their technical support.
Read full review of Kaminario K2 [EOL] »
Anonymous User
Director Of Information Technology at a healthcare company
I would rate technical support as 3/5.
Read full review of Kaminario K2 [EOL] »
Anonymous User
Network Engineer at a comms service provider
It has the best technical support because technical support is very important for this country because their...
Read full review of Kaminario K2 [EOL] »
Anonymous User
Senior Account Executive at Nordisk systems
I personally have not used technical support. I have many customers who have used them, and who have had great...
Read full review of Kaminario K2 [EOL] »
Anonymous User
IT Manager Of Infrastructure Services at a healthcare company
Support has been great. While I have never had to personally call, I've had my administrators call. Every time we...
Read full review of Kaminario K2 [EOL] »
Anonymous User
Network Administrator at a computer software company
The couple of technical support calls we've made, they've been proactive, very good about that; so that's been good....
Read full review of Kaminario K2 [EOL] »
Anonymous User
Director of Engineering at Telefonica
Customer Service: Very high - boutique level with great personal responses and very quick solutions. Technical...
Read full review of Kaminario K2 [EOL] »
Anonymous User
Senior DevOps Engineer at a computer software company
Support's amazing. When it came time for the flash upgrade, our rep contacted us, and put us in touch with their...
Read full review of Kaminario K2 [EOL] »
Anonymous User
Security Big Data Analysis Team at a government
I would rate technical support with an 8 out of 10.
Read full review of Kaminario K2 [EOL] »
Anonymous User
IT Manager,DBA at a manufacturing company
The technical support from Kaminario during two recoveries from power outages has also been outstanding. In both...
Read full review of Kaminario K2 [EOL] »

Review 1 of 15

Ramprasad Yalavarthi
Lead Solutions Architect at a tech vendor
Technical support is good. Our company is a support partner with Veritas.
Read full review of Veritas Backup Exec »
Ahmed Mohsen
Pre-Sales Specliast at Quadratech
Technical support is good. They provide a good response after opening a ticket.
Read full review of Veritas Backup Exec »
Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
We are satisfied with the technical support for this solution.
Read full review of Veritas NetBackup »
Giap Seng Tay
Senior IT Manager at Westports Malaysia Sdn Bhd
The solution’s technical support is very good and fast. They understand what we want and solve our issues in a very...
Read full review of Veritas NetBackup »
Anant Suman
Delivery Manager - IMS & Cloud at Coforge Growth Agency
Veritas' technical support is good.
Read full review of Veritas NetBackup Appliance »
RahulSharma8
Storage Platform Engineer at Expedia Group
Since Veritas Alta Data Protection recently entered the market, it does have limited technical resources for support....
Read full review of Veritas Alta Data Protection »
Mohammad Hussain
Network Administrator at KING FAHD MILITARY MEDICAL COMPLEX
We rarely need their help. I would give their technical support an 8.5 out of ten. We are satisfied.
Read full review of Veritas NetBackup Appliance »
Tasos Skaltsas
IT Systems Engineer at a maritime company
When I open a case, someone from support connects to my system in less than two hours, and within the day, we solve...
Read full review of Veritas NetBackup »
Gerald Meyer
Rocket Business Development Manager at Axiz
Though the vendor provides good support, it is always worth it for a company to have in-house skills. If the in-house...
Read full review of Veritas NetBackup Appliance »
Michal Zapasnik
Backup Admistrator at Government of Poland
The support is very good. Our engineers know our environment very much, and it's very helpful to try to resolve our...
Read full review of Veritas NetBackup Appliance »
Sarang Nagmote
Deputy Vice President - IT at TransUnion
All is good with technical support.
Read full review of Veritas NetBackup Appliance »
Jayson Martin
Head IT Data Storage at a insurance company
I would rate the technical support at 10/10.
Read full review of Veritas NetBackup »
Shazlina Ahshrup
Project Manager at Szar Solutions Sdn. Bhd.
The technical support is okay. We don't use the support frequently, only when there is a problem.
Read full review of Veritas Backup Exec »
Anonymous User
Sr. Tech Lead
Customer Service: 4.5/5 Technical Support: 4/5
Read full review of Veritas NetBackup »
AbhishekKumar2
IT Team Leader at a financial services firm
With technical support, it feels like they aren't well trained and it takes forever to get answers out of them. We've...
Read full review of Veritas NetBackup Appliance »
Ricardo Christie
Tape Library Associate at a insurance company
I would give the technical support a rating of seven. Sometimes it feels like their reps are not trained enough.
Read full review of Veritas Backup Exec »
Stoengi67
Storage Engineer at a insurance company
For specific appliances, support is very good.
Read full review of Veritas NetBackup Appliance »
Anonymous User
EMEA L3 Backup Integration/Build Team Leader / SME at a financial services firm
Quite good. Seven out of 10.
Read full review of Veritas NetBackup »
Anonymous User
Manager at a government
Veritas technical support is okay.
Read full review of Veritas Backup Exec »
Shahul Hameed
Senior Data Center Administrator at a manufacturing company
Technical support is adequate, but it could be improved.
Read full review of Veritas Backup Exec »
Vladimir Yakunin
Chief ingeneer at a tech services company
I do not have experience with their tech support.
Read full review of Veritas NetBackup »
Sammy Githinji
Technical Manager at Rigor Systems Limited
We do not face major challenges because we usually get support whenever we need it. Veritas has a very good support...
Read full review of Veritas NetBackup Appliance »
Anonymous User
Team Leader at a financial services firm
Technical support could be improved, the knowledge base is quite low and it's complicated to deal with them.
Read full review of Veritas NetBackup Appliance »
Reviewer23
IT Infrastructure Manager at Jonah Energy LLC
Our experience with tech support is mostly positive. But, we had some repeat issues and tech support was not entirely...
Read full review of Veritas NetBackup »
Anonymous User
Advisor - Solution Architect at a computer software company
Technical support is good. If we find an issue, we get in touch with their support immediately.
Read full review of Veritas NetBackup »
Anonymous User
Service Delivery Manager - Storage & Backup at a pharma/biotech company
Technical support is excellent.
Read full review of Veritas NetBackup »
ABDUL RAHIM
Technical lead at Wipro Limited
The technical support is good and their response time is really fast.
Read full review of Veritas Access Appliance »
Hitesh Chopra
IT Solutions Provider at WIZERTECH INFORMATICS PVT LTD
I have not contacted the product's technical support. We have our own lab set up for testing the product.
Read full review of Veritas NetBackup »
Mohammad Sajid
Analyst - Microsoft Technologies at a energy/utilities company
We have had a lot of trouble with tech support.
Read full review of Veritas Backup Exec »
Anonymous User
Service Engineer
Technical support for this solution is very good.
Read full review of Veritas Backup Exec »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.