Compare SolarWinds vs TitanHQ

SolarWinds

Based on 426 reviews.

TitanHQ

Based on 98 reviews.

Overview

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Information Not Available

Sample Customers

Popular Solutions

SolarWinds NPM

12 reviews

SolarWinds Server and Application Monitor

7 reviews

SolarWinds NetFlow Traffic Analyzer

8 reviews

TitanHQ SpamTitan

4 reviews

TitanHQ WebTitan

1 reviews

Top Industries

Financial Services Firm

Manufacturing Company

Construction Company

Government

Construction Company

12%

Computer Software Company

11%

Outsourcing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kalyan Kothali
Associate Vice President at Wissen infotech
Customers usually use SolarWinds Hybrid Cloud Observability for infrastructure monitoring. Cloud and on-premises...
Read full review of SolarWinds Hybrid Cloud Observability »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
NikhilKalwint
Technical Specialist at ServiceIO
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
Read full review of SolarWinds Server and Application Monitor »
Vivek Jaiswal
Manager IT at a manufacturing company
SolarWinds NPM is used to monitor all our servers and key network devices such as core switches and firewalls, along...
Read full review of SolarWinds NPM »
RajneeshKumar3
Manager Observability at ICE
For SolarWinds NetFlow Traffic Analyzer, I have worked on the entire SolarWinds Orion Platform. I have worked upon...
Read full review of SolarWinds NetFlow Traffic Analyzer »

Review 1 of 5

Ricky Brewster
Helpdesk Internal Systems Manager at Active IT Systems
We are an MSP, so we provide TitanHQ SpamTitan to our customers. It is primarily used for email security.
Read full review of TitanHQ SpamTitan »
Pusa Alexandru-Catalin
Managing Partner at Cabinet Avocat Pusa Alexandru Catalin
I mainly use TitanHQ for email protection, specifically for no false alarms and minimal spam.
Read full review of TitanHQ WebTitan »

Review 1 of 2

Customer Service

RajeshB
Server and Network Monitoring Manager at a consultancy
There have been issues with quality and connectivity, resulting in delays when trying to connect with the support...
Read full review of SolarWinds Network Configuration Manager »
Vijay Samant
Assistant Manager at a computer software company
The support is good. I rate the support from SolarWinds NPM a five out of five.
Read full review of SolarWinds NPM »
Pratik Patil
Architect at ReBIT
We have worked with the tech support of SolarWinds NPM, and it is good.
Read full review of SolarWinds NPM »
CharlesGura
Sr Software Architect at a tech services company
SolarWinds provides good support.
Read full review of SolarWinds NPM »
Ravi Khanchandani
Founder Director at Techsa Services
Technical support is fair, earning around an seven or eight rating.
Read full review of SolarWinds Network Configuration Manager »
AliHassan
Team Leader - Telecom & Network at 2B Operating Co.
We have not needed customer support's help as the solution runs smoothly.
Read full review of SolarWinds Network Configuration Manager »
Dr. SureshHungenahally
Chief Executive Officer at a consultancy
SolarWinds is excellent with its presets and typically requires an implementation partner, which is beneficial since...
Read full review of SolarWinds NetFlow Traffic Analyzer »
SoheylNorozi
IT Consultant at a tech services company
I normally get my support for this solution from the community. There are references available on the internet. I...
Read full review of SolarWinds Web Help Desk »
Tochukwu Uzomba
Solutions Architect at Boch Systems Company Limited
They have good technical support. I have not requested support myself because SolarWinds handles direct deployments.
Read full review of SolarWinds NPM »
Ross R
Infrastructure Technical Applications Manager at Emory Healthcare
My engineers contact support. We've had some issues over time, and it sometimes takes a while for a clear resolution....
Read full review of SolarWinds Server and Application Monitor »
Ridho Abdillah
Presales Engineer at a tech vendor
Technical support is perfect.
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
System Analyst
Customer Service: It’s fantastic. They will give 24/7 service. Technical Support: It’s fantastic again. They are very...
Read full review of SolarWinds NPM »
Anonymous User
Network Services Manager at a government
We have had really good support. If we have issues then my technical person makes one call and gets help.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Quick Launch Team Lead at a tech services company
Technical support is superb. Not only is the actual technical support very knowledgeable, but the user community at...
Read full review of SolarWinds NPM »
Wahyu Krisnamukti
Network Administrator at PT Bni Life Insurance
We had contact with SolarWinds regarding the implementation, and they were helpful.
Read full review of SolarWinds NPM »
Anonymous User
Senior Solutions Architect at a consultancy
Most of the time, we ask questions and open a case online to which they respond.
Read full review of SolarWinds Network Device Monitor »
Anonymous User
IT Site Administrator at a marketing services firm
9/10 - the level of support is amazing and the Samanage community is extremely resourceful.
Read full review of Samanage »
Anonymous User
ENTERPRISE NETWORK : Team Leader: ICT Events Monitoring at a university
100%. It shows all incidents.
Read full review of SolarWinds NPM »
Anonymous User
Chief Technology Officer at a tech services company
I rate technical support 5/5. We haven’t had to reach out to tech support often, to be honest. But when we did, we...
Read full review of SolarWinds IPAM »
Anonymous User
SCCM Remediation Specialist at a energy/utilities company
Customer Service: 8/10. Technical Support: 6/10.
Read full review of Dameware Remote Support »
Satyam Kumar
Senior Technical Engineer at a consultancy
The technical support services need improvement. It is time-consuming to escalate the issues to the Level 2 engineer....
Read full review of SolarWinds IPAM »
Anonymous User
Solutions Architect at Fishtech Group
I would say that the technical support is good, although not great. Certainly, it is passable.
Read full review of SolarWinds Pingdom »
Anonymous User
Senior Information Security Officer at a financial services firm
I'd rate technical support at eight out of ten. They are helpful and fast.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Vice President Of Global Operations at a computer software company
We didn't always get the responsiveness that we needed in terms of the level of urgency. If it was something where it...
Read full review of SolarWinds NPM »
MohammedAlkhabbat
Network Administrator at Libyana Mobile Phone
For technical support, we are dealing with someone in Ireland. I have not always received responses to my inquiries.
Read full review of SolarWinds NPM »
Mohamed Talbi
Network and Security Engineer at Neurones
In terms of support, I would rate them five or six out of ten. It was difficult to find videos for training. Overall,...
Read full review of SolarWinds NetFlow Traffic Analyzer »
A.J. DiLorenzo
Senior Systems Administrator at Privia Health
Customer Service: SolarWinds customer service has always been excellent and extremely helpful. One of the better...
Read full review of SolarWinds Virtualization Manager »
Reena Pandey
Consultant at HCL Technologies
My team contacted technical support for SolarWinds NPM a lot of times. On a scale of one to ten, I'd rate support as...
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Engineer at a tech services company
Customer Service: Over all customer service has always been timely, helpful & friendly. Technical Support: Overall...
Read full review of SolarWinds NPM »
Peter Mostert
Technical Support Specialist at a consultancy
Whenever I've had issues, they were able to help me. I had once upgraded from an old version to the current version,...
Read full review of SolarWinds Network Configuration Manager »

Review 1 of 30

Jean Paul Alfaro Silva
CIO at a manufacturing company
TitanHQ's technical support is good. They're quick to respond to emails and to correct any issue we may have. On a...
Read full review of TitanHQ SpamTitan »
Pusa Alexandru-Catalin
Managing Partner at Cabinet Avocat Pusa Alexandru Catalin
I have never contacted TitanHQ's technical team nor the support team.
Read full review of TitanHQ WebTitan »
Benjamin Jeffrey
Director of IT at M&M Golf Cars
I come from an MSP background. I took over the director of IT role in this company when I started here. With...
Read full review of TitanHQ SpamTitan »
Paul Rubera
President at Powerhouse Systems MSP & MSSP
Their tech support is great. If I have a question or it stops working, they're really quick. I can open a ticket and...
Read full review of TitanHQ SpamTitan »
Mark Politowicz
Endpoint Management Engineer at State of Idaho
Their support is amazing. If I ever have a question, the fellow that set me up allows me to just drop him an email...
Read full review of TitanHQ WebTitan »
Anil Melwani
IT Director at a healthcare company
Whenever I have had questions and needed to reach out to support, there has always been a very quick turnaround. They...
Read full review of TitanHQ SpamTitan »
Larrie Case
Owner at Case Computers
I've only had to call TitanHQ for minor things, but they've been very responsive. Their support is much better than...
Read full review of TitanHQ SpamTitan »
Rick Shepard
IT Manager at RCI Systems
We changed to a new mail server and we had some issues getting SpamTitan working on the new one, from a traffic...
Read full review of TitanHQ SpamTitan »
Ray Kiesbrink
CTO at a tech services company
The technical support is very good. One time, because of something we did, and not because the product failed, they...
Read full review of TitanHQ SpamTitan »
Chris Anzalone
Senior Network Engineer at Vermont Telephone Company, Inc.
They have amazing tech support. They went above and beyond. During setup, they gave us templates for our end-user...
Read full review of TitanHQ SpamTitan »
Klaus Nielsen
CEO - Owner at XPConsult
Our technical team is delighted with the support. They make a phone call or send an email and get help immediately....
Read full review of TitanHQ SpamTitan »
Bornwell Mwenya
Head of Technical Support at ZAMNET
Their support is very helpful. We get the feedback that we want on time. There is a feature of their ticketing system...
Read full review of TitanHQ SpamTitan »
Allan Smith
Chief Technology Starategist at Code Vapor LLC
I rate TitanHQ support eight out of 10. I have called them a few times. They're responsive. They're probably in the...
Read full review of TitanHQ SpamTitan »
James Martin
Director of IT at Southeastern Site Development, Inc.
Their support is A+. If I can give them an 11 or a 12 out of ten, I would. They've always been there for me when I've...
Read full review of TitanHQ SpamTitan »
Jeff Edwards
President at Energy Control Systems
Their support is average. I would rate them a six out of ten.
Read full review of TitanHQ SpamTitan »
Nanyo Nanev
Managing Director at Sidney Group
I rate TitanHQ support ten out of ten. We needed help only once, and the issue was resolved in a day. Our team love...
Read full review of TitanHQ SpamTitan »
Jaswanth Kotla
Senior Network & Security Engineer at a computer software company
Technical support is fine, but improvements could be made in response time since there is no direct call-in support.
Read full review of TitanHQ SpamTitan »
Anonymous User
Director, Information Technology at a government
Their support has always been very good. They're always responsive. You get to the person that is going to be working...
Read full review of TitanHQ SpamTitan »
Anonymous User
IT PRO at a tech services company
Collaboration between us, as an MSP, and TitanHQ is good. We had some problems with the platform recently when were...
Read full review of TitanHQ WebTitan »
Anonymous User
Solutions Consultant at a tech services company
Sometimes, it's hard to get ahold of somebody in support, but they seem to know what they're doing when you get in...
Read full review of TitanHQ SpamTitan »
Anonymous User
Information Technology Manager at a financial services firm
The support hours are tough for U.S.-based companies like ours, because they're in Europe. They did tell me that...
Read full review of TitanHQ SpamTitan »
Tho Nguyen
Network Administrator at Century Gaming Technologies
I used the technical support team for onboarding. They were very helpful. I would rate their technical support as...
Read full review of TitanHQ WebTitan »
Abhijit Mukherji
IT Head at Dee Development
Customer support is very good. They respond quickly, and when issues arise due to the new engine, they handle them...
Read full review of TitanHQ SpamTitan »
Anonymous User
Infrastructure / Database Lead at a healthcare company
You find out how good a company is through the support that it provides, and over the years, their support has been...
Read full review of TitanHQ WebTitan »
Keith C.
Senior Manager, Enterprise Infrastructure at a manufacturing company
We haven't really engaged their technical support.
Read full review of TitanHQ SpamTitan »
Christian Elias
Deployment Manager at NetUniverse
I dealt with support through tickets and over the phone. They pick up the phone, which is great. Other providers get...
Read full review of TitanHQ SpamTitan »
Will Faulkner
IT Manager at Supreme PLC
TitanHQ support is absolutely brilliant, a perfect 10 out of 10. In addition to SpamTitan, we also use WebTitan,...
Read full review of TitanHQ SpamTitan »
Ron D.
Owner/Founder at Nexxous Computer Centres Ltd.
Their support is good. Some time ago, they opened up support out of California, which is better. When we first...
Read full review of TitanHQ SpamTitan »
Mark Moses
IT Specialist at a tech services company
Because it works that well, we rarely have to speak to anyone for technical assistance. The technical support for the...
Read full review of TitanHQ SpamTitan »
Anonymous User
IT manager at Ballin
I have contacted their technical support several times. They're very good. I don't have a competing solution, but...
Read full review of TitanHQ SpamTitan »

Review 1 of 30

Technical Support

No Data Available

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