Compare SonarSource Sàrl vs Sonatype

SonarQube is an open source platform for continuous inspection of code quality. In 2009, SonarQube received the Jolt Awards under testing tools category.

Information Not Available

Sample Customers

Sonatype Repository Firewall

EDF, Tomitribe, Crosskey, Blackboard, Travel audience

Sonatype Lifecycle

Genome.One, Blackboard, Crediterform, Crosskey, Intuit, Progress Software, Qualys, Liberty Mutual Insurance

Popular Solutions

SonarQube

19 reviews

SonarQube for IDE (formerly SonarLint)

1 reviews

Sonatype Lifecycle

5 reviews

Sonatype Nexus Repository

1 reviews

Sonatype Repository Firewall

1 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

14%

Manufacturing Company

13%

Comms Service Provider

Financial Services Firm

23%

Computer Software Company

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

KarthikHarpanhalli
Sr Software Engineering Supervisor at a manufacturing company
My usual use cases for SonarQube Server (formerly SonarQube) are for static code analysis to detect any build...
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AshishGupta12
Application Security Engineer at a comms service provider
We are using SonarQube for IDE (formerly SonarLint) for our SAST function.
Read full review of SonarQube for IDE (formerly SonarLint) »

Review 1 of 2

@RahulVerma
Presales Engineer at a outsourcing company
My main use case for Sonatype Lifecycle is open-source scanning for SCA. We pair it with Fortify (our SAST/DAST...
Read full review of Sonatype Lifecycle »
Jay-Kim
CEO at a tech services company
Many companies, including ours, use Nexus Repository due to concerns about malware and critical vulnerabilities....
Read full review of Sonatype Repository Firewall »
Thien Phan
Platform Engineer at a financial services firm
I am using the Sonatype Nexus Repository and it's working well with the corporation. I have not purchased the...
Read full review of Sonatype Nexus Repository »
AbhilashJain
DevOps engineer at a tech vendor
Whenever we have builds, we upload our builds or artifacts to Sonatype Container. This is the basic purpose. Sonatype...
Read full review of Sonatype Container »

Review 1 of 4

Customer Service

Anshuman Kishore
Director Product Development at a computer software company
I have not personally been in contact with technical support. I believe that our team recently had contact with them...
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Valavan Sivgalingam
Senior Manager, Security Engineering at a computer software company
Since it is an open-source product, we need to purchase support. However, the enterprise edition comes with a support...
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SenthuranPooranananthan
Senior Director of DevOps at a computer software company
SonarCloud has community support, but not technical support. They frequently reach out to us and ask if we are happy...
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HimanshuSharma
General Manager at a wholesaler/distributor
We don't have any experience with them. We don't have any AMCs, and we don't have any technical support.
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GHASSAN ODETALLAH
Head of Quality Engineers/Automation Architect at a tech company
We have not needed the support at this time.
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Chetan Jayatheertha
DevOps Manager at a computer software company
The technical support is excellent.
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Anonymous User
Security at a tech services company
I don't have experience with SonarQube support because we do it all ourselves.
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Anonymous User
Senior Product Manager at a financial services firm
SonarQube needs to improve its support model. They do not work 24/7, and they do not provide weekend support in case...
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Anonymous User
Service Line Leader at a tech services company
Customer Service: I can't rate because there was no customer service. Technical Support: The technical documentation...
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ErnestoGonzalez
Backend Architect at a computer software company
I have not used the support.
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Anonymous User
Director at a consultancy
Fairly good.
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Anonymous User
CEO at a computer software company
I did not have much interaction with customer support. When I did contact them, the experience was very good,...
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Anonymous User
Senior Software Developer at a tech vendor
I had no direct contact with tech support by myself, but I haven't heard any complaints about it going around either....
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BvsReddy
Company Director
We have not required technical support for this solution.
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Daniel Hall
Technical Architect at a energy/utilities company
We have had no need to contact technical support.
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Steven Klusener
Independent Consultant at a consultancy
The technical support is reasonable.
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Anonymous User
SW Automation Team Leader at a tech services company
They have very good documentation at the SonarQube site; during inquiries on possible purchases, the SonarSource team...
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Damyan Bogoev
Distinguish Engineer at a computer software company
Since we are using some kind of freemium version, we have resolved issues via community support rather than the paid...
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Anonymous User
Senior Software Engineer at a tech services company
Technical support as a whole, it was a while ago, like three months after we stopped using their services, that they...
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Anonymous User
Software Engineer, Agile/Lean Evangelist, Scrum Master at a tech services company
Customer Service: I've not had to use them. I thinks it's online documentation is up to date, and it is enough to use...
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Anonymous User
Application Security Analyst at a agriculture
We have not needed to use the technical support.
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Anonymous User
Technical Authority Digital at a insurance company
Customer Service: Average. That said, considerable effort has been made to make the product largely self supporting...
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Anonymous User
Web Developer/DevOps Engineer
It is open source so I don't try to rely on their technical support.
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Anonymous User
DevOps at a tech company
The technical support team has experts on it. They are available on Twitter, Google Groups, and StackOverflow.
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Anonymous User
Staff DevOps Specialist at a computer software company
I've never been in a situation where I needed their support.
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Anonymous User
Senior Java Developer at a financial services firm
I haven't used their technical support.
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Anonymous User
Manager, Software Development Engineering at a computer software company
We don't have contact with technical support, any issues are solved by our operation team.
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Hilman Tehrani
Information Technology Technical Architect at a insurance company
We have contacted support but it's not mandatory operating support and takes some time to get a reply.
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Anonymous User
DevOps Engineer at a tech services company
It's excellent as we get everything we need from the product.
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Warayuth Wongpaiboonwattana
System Quality Assurance Manager at a comms service provider
There is a lot of information for SonarQube online in the community forums. I only used technical support when I...
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Review 1 of 30

Maurizio Garofalo
Senior manager at a consultancy
We've contacted support in the past during the integration of Fortify. Support is quite proactive. We have periodical...
Read full review of Sonatype Lifecycle »
Axel Niering
Software Architect Sales Systems at a tech services company
The customer service and support are good because if there are some problems, we can open a ticket there. And...
Read full review of Sonatype Nexus Repository »
@RahulVerma
Presales Engineer at a outsourcing company
Customer support has been quite responsive, usually getting back to us within a couple of hours. Teams are flexible...
Read full review of Sonatype Lifecycle »
Axel Niering
Software Architect Sales Systems at a tech services company
We have always had quick responses to questions we had, and they have always been very helpful. The people involved...
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Amal Alshehri
Sr cyber analyst at a energy/utilities company
I am very satisfied with their support. They are very nice people, and they are very helpful. I would rate their...
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Christophe Arnaud
Engineering Manager at a tech vendor
Technical support is very efficient. All the answers are provided very efficiently and very quickly. I have the...
Read full review of Sonatype Nexus Repository »
Anonymous User
Technical Manager at a financial services firm
Sonatype support is quite responsive. When we needed something, we could reach out and set up a meeting. They provide...
Read full review of Sonatype Lifecycle »
Andy Cox
Product Strategy Group Director at a tech services company
The technical support is generally good. A couple of years ago there were some things that had been logged and that...
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Charles Chani
DevSecOps at a financial services firm
Technical support is very good and the model that Sonatype has taken is that it is a product company, it is not a...
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Anonymous User
Section Chief at a government
We've just been using Sonatype Nexus Lifecycle, so we can't evaluate its technical support for now.
Read full review of Sonatype Lifecycle »
Austin Bradley
Enterprise Infrastrcture Architect at a tech services company
Technical support has been great. I've never had any problems. When I do have an issue, sometimes I'll email Derek or...
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ColinStandish
Project Manager at a recreational facilities/services company
Technical support is not perfect, but quite good. On a scale of one to ten, it's a seven or eight. They're generally...
Read full review of Sonatype Nexus Repository »
Anthony Evans
Chief, Enterprise Automated Deployment (EAD) Branch at a government
Tech support is fine, they're very responsive.
Read full review of Sonatype Nexus Repository »
Ryan Carrie
Security Analyst at a computer software company
The technical support is fantastic. I reached out with a suspected false negative and had a response within hours,...
Read full review of Sonatype Lifecycle »
Yogesh Shetty
Senior Information Technology Specialist at a financial services firm
I talk to Camden from Sydney, and he's been helpful. I've never had any issues with him. Amar has been a very good...
Read full review of Sonatype Nexus Repository »
Anonymous User
Senior Application Architect at a financial services firm
There were a couple of issues that we needed help with, that we raised with Nexus customer care, but the response was...
Read full review of Sonatype Nexus Repository »
Sebastian Lawrence
Solutions Delivery Lead at a financial services firm
The technical support is fantastic. The few times when we have asked for help, their answers were immediate and to...
Read full review of Sonatype Lifecycle »
Jumani Blango
Adjunct at a university
I've never had to contact technical support.
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Ricardo Van Den Broek
Software Architect at a tech vendor
We filed a ticket for some unknown components and got quick feedback. They gave us pointers on how to figure out what...
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Vincenzo Fioravanti
Software analyst at a financial services firm
The technical support is good.
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Carlos Leão
Analista De Sistemas at a tech services company
We use Sonatype Lifecycle in its open-source software edition, so we do not have experience with their customer...
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Anonymous User
Senior Big Data Engineer - Machine Learning and Sentiment Analysis at a healthcare company
I did not use technical support.
Read full review of Sonatype Nexus Repository »
Kulbhushan Mayer
DevOps Practitioner at a recreational facilities/services company
Technical support is effective.
Read full review of Sonatype Nexus Repository »
Anonymous User
Senior Architect at a insurance company
Overall, tech support is good. When submitting a support ticket, I've seen other vendors basically regurgitate what...
Read full review of Sonatype Lifecycle »
Russell Webster
VP and Sr. Manager at a financial services firm
Tech support is really available and very helpful.
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Amal Alshehri
Sr cyber analyst at a energy/utilities company
I am very satisfied with their support. They are very nice people, and they are very helpful. I would rate their...
Read full review of Sonatype Lifecycle »
Katrin Schenker
Software Engineer at a manufacturing company
An evaluation of Sonatype's technical support is more a question for our infrastructure team. We did have some...
Read full review of Sonatype Lifecycle »
Anonymous User
Enterprise Application Security Analyst at a comms service provider
Their tech support is pretty good. I only know of one or two instances where the gentleman in our company who does...
Read full review of Sonatype Lifecycle »
Anonymous User
Cyber Security & Integration Individual Contributor at a aerospace/defense firm
Technical support is excellent. If you have a support license, which we do, it's very good. They are extremely...
Read full review of Sonatype Nexus Repository »
ConfigManag73548
Configuration Manager at a wellness & fitness company
We haven't had an instance where we needed to call tech support. There haven't been issues to the extent that we...
Read full review of Sonatype Lifecycle »

Review 1 of 30

Technical Support

No Data Available

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