Compare Sonatype vs WatchGuard

Sonatype

Based on 68 reviews.

WatchGuard

Based on 215 reviews.

Sample Customers

Popular Solutions

Sonatype Lifecycle

5 reviews

Sonatype Nexus Repository

1 reviews

Sonatype Repository Firewall

1 reviews

WatchGuard Firebox

23 reviews

WatchGuard EPDR

13 reviews

WatchGuard XTM [EOL]

0 reviews

Top Industries

Financial Services Firm

22%

Computer Software Company

12%

Manufacturing Company

Government

Computer Software Company

11%

Comms Service Provider

11%

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

@RahulVerma
Presales Engineer at a outsourcing company
My main use case for Sonatype Lifecycle is open-source scanning for SCA. We pair it with Fortify (our SAST/DAST...
Read full review of Sonatype Lifecycle »
Thien Phan
Platform Engineer at a financial services firm
I am using the Sonatype Nexus Repository and it's working well with the corporation. I have not purchased the...
Read full review of Sonatype Nexus Repository »
AbhilashJain
DevOps engineer at a tech vendor
Whenever we have builds, we upload our builds or artifacts to Sonatype Container. This is the basic purpose. Sonatype...
Read full review of Sonatype Container »
Jay-Kim
CEO at a tech services company
Many companies, including ours, use Nexus Repository due to concerns about malware and critical vulnerabilities....
Read full review of Sonatype Repository Firewall »

Review 1 of 4

Michael-Foster
Head of IT at a hospitality company
We use ThreatSync+ NDR for both network monitoring and detection and response.
Read full review of ThreatSync NDR »
Pedro Soteras
CEO at a government
WatchGuard Firebox is configured as a perimetral firewall across all our locations. We have two sites that are...
Read full review of WatchGuard Firebox »
Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

CuneytGurses
DevOps Engineer at a tech services company
While it's true that there is no explicit support for various license types, the summer type seems to be highly...
Read full review of Sonatype Nexus Repository »
Yogesh Fulsunge
Senior Consultant at a tech vendor
The technical support is good, although I have not had to work with the technical support a lot.
Read full review of Sonatype Nexus Repository »
@RahulVerma
Presales Engineer at a outsourcing company
Customer support has been quite responsive, usually getting back to us within a couple of hours. Teams are flexible...
Read full review of Sonatype Lifecycle »
Axel Niering
Software Architect Sales Systems at a tech services company
We have always had quick responses to questions we had, and they have always been very helpful. The people involved...
Read full review of Sonatype Lifecycle »
Joseph_Lim
Principal Engineer at a computer software company
We haven't needed to use technical support.
Read full review of Sonatype Nexus Repository »
Axel Niering
Software Architect Sales Systems at a tech services company
The customer service and support are good because if there are some problems, we can open a ticket there. And...
Read full review of Sonatype Nexus Repository »
Scott Hibbard
DevOps Engineer at a manufacturing company
We've used Sonatype's technical support a few times. We had some issues, and I think we might still have some issues,...
Read full review of Sonatype Lifecycle »
Yogesh Shetty
Senior Information Technology Specialist at a financial services firm
I talk to Camden from Sydney, and he's been helpful. I've never had any issues with him. Amar has been a very good...
Read full review of Sonatype Nexus Repository »
Wes Kanazawa
Sr. DevOps Engineer at a insurance company
Sonatype's technical support for this solution has been great. They answer my questions, even my stupid questions. I...
Read full review of Sonatype Lifecycle »
Anonymous User
Security Consultant at a financial services firm
I would rate Sonatype's technical support a solid ten out of ten. They are highly engaged, conduct weekly meetings to...
Read full review of Sonatype Lifecycle »
Anonymous User
IT Security Manager at a insurance company
This technical support is very good and extremely quick. I have had two or three support cases and none of them took...
Read full review of Sonatype Lifecycle »
Jumani Blango
Adjunct at a university
I've never had to contact technical support.
Read full review of Sonatype Lifecycle »
ColinStandish
Project Manager at a recreational facilities/services company
Technical support is not perfect, but quite good. On a scale of one to ten, it's a seven or eight. They're generally...
Read full review of Sonatype Nexus Repository »
Charles Chani
DevSecOps at a financial services firm
Technical support is very good and the model that Sonatype has taken is that it is a product company, it is not a...
Read full review of Sonatype Lifecycle »
Hagen Rahn
Senior Software Engineer at a computer software company
Technical support is very prompt. If we have a question we get the answer within a few hours. Within less than two...
Read full review of Sonatype Nexus Repository »
Russell Webster
VP and Sr. Manager at a financial services firm
Tech support is really available and very helpful.
Read full review of Sonatype Lifecycle »
Anonymous User
Enterprise Application Security Analyst at a comms service provider
Their tech support is pretty good. I only know of one or two instances where the gentleman in our company who does...
Read full review of Sonatype Lifecycle »
Carlos Leão
Analista De Sistemas at a tech services company
We use Sonatype Lifecycle in its open-source software edition, so we do not have experience with their customer...
Read full review of Sonatype Lifecycle »
Anonymous User
Senior Application Architect at a financial services firm
There were a couple of issues that we needed help with, that we raised with Nexus customer care, but the response was...
Read full review of Sonatype Nexus Repository »
Ricardo Van Den Broek
Software Architect at a tech vendor
We filed a ticket for some unknown components and got quick feedback. They gave us pointers on how to figure out what...
Read full review of Sonatype Lifecycle »
Anonymous User
Senior Architect at a insurance company
Overall, tech support is good. When submitting a support ticket, I've seen other vendors basically regurgitate what...
Read full review of Sonatype Lifecycle »
Anonymous User
Lead Member Of Technical Staff at a tech vendor
The customer support could be improved. Their response time is quite slow and it can take a long time to deploy new...
Read full review of Sonatype Lifecycle »
Anonymous User
Senior Big Data Engineer - Machine Learning and Sentiment Analysis at a healthcare company
I did not use technical support.
Read full review of Sonatype Nexus Repository »
Amal Alshehri
Sr cyber analyst at a energy/utilities company
I am very satisfied with their support. They are very nice people, and they are very helpful. I would rate their...
Read full review of Sonatype Lifecycle »
Anonymous User
Security DevOps Engineer at a legal firm
The technical support is adequate, but I did experience a frustrating issue once. They could benefit from a dedicated...
Read full review of Sonatype Lifecycle »
Ryan Carrie
Security Analyst at a computer software company
The technical support is fantastic. I reached out with a suspected false negative and had a response within hours,...
Read full review of Sonatype Lifecycle »
Anonymous User
Computer Architecture Specialist at a energy/utilities company
My experience with their technical support has been good, overall. The problem for us is that we work in a different...
Read full review of Sonatype Lifecycle »
Anonymous User
Vice President, Cybersecurity at a financial services firm
We have a weekly call with their technical support team. Their service has improved dramatically since they allocated...
Read full review of Sonatype Lifecycle »
Goutham Kumar
Principal DevSecOPs at a computer software company
The technical support is good. I would rate them as eight out of ten. They are helpful when we raise any tickets.
Read full review of Sonatype Lifecycle »
Anonymous User
Technical Consultant at a computer software company
I rate the technical support from Sonatype Nexus Lifecycle a six out of ten.
Read full review of Sonatype Lifecycle »

Review 1 of 30

Rajesh Makwana
Regional Pre-Sales Engineer at a tech services company
Customer service and support are not explicitly mentioned in terms of rating, but overall feedback seems positive.
Read full review of WatchGuard Firebox »
Rui Barbosa
Director of Production & Support Engineering at a tech services company
Whenever I need support for WatchGuard Application Control, I'm able to get it from the vendor.
Read full review of WatchGuard Firebox »
Ronald Lewis
IT Manager at a consultancy
There is a time difference when I have tried to receive support causing some challenges. I rate the support from...
Read full review of WatchGuard Firebox »
Nadeem Abdulla
Assistant Manager IT Infrastructure at a manufacturing company
WatchGuard's technical support is okay, but they could do more to push knowledge so the customer could solve their...
Read full review of WatchGuard Firebox »
Mauro Ferreira
Director of Information Technology at a tech services company
The solution’s technical support team is very good. We have always received quick responses from the support team.
Read full review of WatchGuard Firebox »
PaolaLamura
SOC & Incident Manager at a comms service provider
I have contacted the solution's technical support. The solution's technical support team is not good. I don't like...
Read full review of WatchGuard EPDR »
Jose Fos
Information Technology Services Manager at a financial services firm
I have contacted the support team a couple of times. They solve our problems in a few hours.
Read full review of WatchGuard Firebox »
Simon-Walker
IT Manager at a religious institution
I would rate technical support as excellent.
Read full review of WatchGuard EPDR »
John Rhines
Network Administrator at a computer software company
I haven't had to use technical support very often, but when I have they've been great.
Read full review of WatchGuard Firebox »
PedroSoteras
Digital Solution Designer at a tech vendor
The technical support of WatchGuard Threat Detection and Response is generally helpful. We have had two issues...
Read full review of WatchGuard Firebox »
Jason Lau Quan
Business Development at a tech services company
The technical support is good.
Read full review of WatchGuard EPDR »
Renan Ruivo
IT Infrastructure at a tech services company
As a partner, we have direct access to development.
Read full review of WatchGuard EPDR »
Ron Cook
IT & Telecommunications at a aerospace/defense firm
Support has always resolved every incident. Granted, some items required further research if it was intermittent in...
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
IT Security & Data Protection Manager at a healthcare company
The support from Panda Security Adaptive Defense could improve. They are not the most efficient. I rate the support a...
Read full review of WatchGuard EPDR »
Ron Cook
IT & Telecommunications at a aerospace/defense firm
The technical support is awesome, really great. When I open a ticket, I either get a response back on that ticket or...
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
IT Manager at a financial services firm
Technical support needs more people who have good technical skills and knowledge instead of just sharing...
Read full review of WatchGuard AuthPoint MFA »
Anonymous User
IT Audit Group Head at a tech services company
The technical support here in our country is different vendors or resellers of the firewall WatchGuard. So you just...
Read full review of WatchGuard Firebox »
Reviewer843600
Director of Information Technology at a recreational facilities/services company
For everything that I've dealt with, their technical support has been really great about helping out and helping me...
Read full review of WatchGuard Firebox »
Anonymous User
IT Technician at a real estate/law firm
Their support is excellent.
Read full review of WatchGuard Firebox »
Anonymous User
Senior Manager IT Security and Infrastructure at a insurance company
Technical support is good. Our level one support in the country is near our office and when we have an issue they...
Read full review of WatchGuard Firebox »
Joseph Redmond
Woodworker
I would rate their technical support very highly. They are very knowledgeable.
Read full review of WatchGuard Firebox »
Filip Hajek
Consultant at a tech services company
The technical support is excellent. The technical team knows what they are doing and any request or question we have,...
Read full review of WatchGuard EPDR »
Anonymous User
Director at a tech services company
We've dealt with support and they've been good overall.
Read full review of WatchGuard EPDR »
Anonymous User
Systems integrator at a comms service provider
Technical support has been very good from the start. We've been very satisfied with them over the years. A few years...
Read full review of WatchGuard Firebox »
Anonymous User
IT Manager at a engineering company
I don't think I have used WatchGuard's technical support. If I did, it might have been once. I haven't really needed...
Read full review of WatchGuard Firebox »
Anonymous User
Network Administrator at a retailer
There was an incident, back in the day, where I called for support and the guy sort of brushed me off. It was very...
Read full review of WatchGuard Firebox »
JasonGiles
IT Manager at a wholesaler/distributor
Their tech support, the few times I've used them, have been excellent. Their staff has been very knowledgeable. I've...
Read full review of WatchGuard Firebox »
Roman Laminin
Technical Consultant at a tech services company
The technical support is very good. I know only of one company whose tech support is better than WatchGuard's.
Read full review of WatchGuard Firebox »
Mourad Aissi
Director of Information Systems at a hospitality company
The support could improve. I had to deal with support to give me new hardware and it took four weeks.
Read full review of WatchGuard Firebox »
Anonymous User
IT System Support Administrator at a non-profit
I would rate the technical support at a seven ut of ten.
Read full review of WatchGuard EPDR »

Review 1 of 30

Technical Support

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