Compare SonicWall vs Ubiquiti

SonicWall

Based on 296 reviews.

Ubiquiti

Based on 191 reviews.

Latest Research

Buyer's Guide

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

April 2026

Ubiquiti WLAN vs. SonicWall SonicWave Access Points

Updated: April 2026

Buyer's Guide

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

April 2026

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

Updated: April 2026

Overview

Information Not Available

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Sample Customers

SonicWall Wireless Network Manager

CHOIN!

SonicWall SonicWave Access Points

St. Dominic's School for Girls

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

Ubiquiti UniFi Switches

Staypineapple

Popular Solutions

12 reviews

9 reviews

20 reviews

9 reviews

Ubiquiti UniFi Switches

13 reviews

Ubiquiti WLAN

11 reviews

Top Industries

Computer Software Company

10%

Comms Service Provider

Manufacturing Company

Construction Company

Comms Service Provider

10%

Computer Software Company

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kallamuddin Ansari
Cyber Security Consultant at ProTechmanize
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
SyedTaha
Head of IT and Information Security at GLEEDS USA INC
The solution is used to detect intrusion, web filtering, and network monitoring.
Read full review of SonicWall NSSP »
Ashutosh Jha
Project Engineer at IT Solution
My main use case for SonicWall Managed Detection and Response is for log incident, log identification, and...
Read full review of SonicWall Managed Detection and Response »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »
Hesdi Triantono
Product Manager at wahana piranti teknologi
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of...
Read full review of SonicWall Capture Client »

Review 1 of 5

Donald Ochanda
Technical Manager at Network Security and Crypto
Currently, I'm using a model that has minimal usage of switches compared to the usage of wireless products.
Read full review of Ubiquiti UniFi Switches »
Donald Ochanda
Technical Manager at Network Security and Crypto
We are not partners with Ubiquiti Wireless; we are resellers of Ubiquiti Wireless because we are an IT firm that...
Read full review of Ubiquiti Wireless »
JanBengtsen
IT Architect and Consultant at Compuhouse working for SDC and Bernadotte Skolen
My main use case for Ubiquiti WLAN is just access to the internet.
Read full review of Ubiquiti WLAN »
Nadeem Nasir
IT Manager at Handi Quilter, Inc.
I am using Ubiquiti UniFi exclusively for their video system, as I removed their wireless components. I utilize UniFi...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Customer Service

Constantnos Achilleos
Product manger at Asbis Mediteranean
SonicWall support is very helpful and responsive.
Read full review of SonicWall NSa »
Bharath Kumar Gajula
Network Security Architect at a consultancy
The customer service and support are good. They do take some time when they have to go back to the development team....
Read full review of SonicWall Netextender »
JayPrajapati
Senior Network Security Engineer at ITCG SOlutions Pvt Ltd
It is very satisfactory. They are always available. When we call, they are available within 10 to 15 minutes.
Read full review of SonicWall Netextender »
LUIZ FERNANDO MARIANO SILVA
Data Office Protect - DPO at DATATRUSTY TECNOLOGIA
The technical support services are satisfactory.
Read full review of SonicWall Global VPN Client »
Tanaka Benson Mujanja
DevOps Support Engineer at Bluegrass
SonicWall NSv's customer support is perfect. Whenever I am stuck, I receive assistance at the same time, and I...
Read full review of SonicWall NSv »
Sumesh Panikkar
Senior IT Infrastructure Engineer at Khansaheb
The technical support team is very good. We can contact the team by phone or email.
Read full review of SonicWall NSv »
Fansa Kusuma
Network Security Engineer at PT Wahana Piranti Teknologi
My rating for the technical support and knowledge base for SonicWall Capture Client is five out of five because even...
Read full review of SonicWall Capture Client »
Mayur_Patel
Chief Commercial Officer at InnovAge Home Care
I am very grateful for the support.
Read full review of SonicWall NSa »
Rias Majeed
CTO at Exceed NetSec LLC
The technical support from SonicWall is okay. I have been in this field for the last 30 years. Therefore, most of the...
Read full review of SonicWall SMA »
ArunKumar1
IT Administrator at a healthcare company
The support from SonicWall Email Security is excellent. I rate support from SonicWall Email Security a four out of five.
Read full review of SonicWall Email Security »
Kallamuddin Ansari
Cyber Security Consultant at ProTechmanize
Customer support for SonicWall NSv is excellent.
Read full review of SonicWall NSv »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
The technical support team is more prompt and responsive than other vendors.
Read full review of SonicWall SonicWave Access Points »
JeffGrant
Vice President at a tech services company
While technical support is good, SonicWall had a recent layoff. This is a concern for us, because now we are missing...
Read full review of SonicWall Capture Advanced Threat Protection »
ShatrughanSingh
Senior Member Of Technical Staff at Flexera
Technical support is good, there is no issue.
Read full review of SonicWall TZ »
Abhay-Pirapgol
Executive Director - IT at a tech services company
We've been very satisfied with technical support. They are very supportive and their advice is very good.
Read full review of SonicWall SMA »
Anonymous User
Presales Manager
Level-3 technical support is good.
Read full review of SonicWall NSa »
Anonymous User
ICT Consultant at a tech services company
I do have experience with technical support. The last time I interacted with them was fine. They handled and resolved...
Read full review of SonicWall NSa »
Kenneth Eygenraam
Solutions Architect at Quartet Service Inc.
Our network engineers are very happy with SonicWall technical support.
Read full review of SonicWall Netextender »
Reggie Viljoen
IT Administrator at Sandton Radiology
I have not had to use technical support.
Read full review of SonicWall Capture Advanced Threat Protection »
Svein Jensen
Senior Engineer at KDsystems
I haven't tried technical support yet, so I haven't needed support yet on anything.
Read full review of SonicWall TZ »
Anonymous User
VP of IT at a tech services company
Technical support is good. We have no issues with the technical support.
Read full review of SonicWall TZ »
JigneshPatel1
System engineer at Colourtex Ind Ltd
The technical support is good. If I call on the helpline then a technical person will assist us.
Read full review of SonicWall TZ »
Shahid Abbas
Manager of IT at a healthcare company
I didn't use support over the last nine years, except for handling the device replacement itself. I needed a device...
Read full review of SonicWall NSa »
Marcio Vieira
Solutions Specialist at a tech services company
Support services are categorized by the criticality level. We had a few critical events, but each was attended...
Read full review of SonicWall NSa »
MuraliGovindarajan
Senior Manager at a insurance company
Since we have the local partner, technical support is fine. Whenever we open a case, we are supported well (both from...
Read full review of SonicWall Capture Advanced Threat Protection »
Anonymous User
Sr. Network Administrator at a tech vendor
SonicWall technical support is quite good. As with all contact with any technical support, I always document the...
Read full review of SonicWall NSa »
Anonymous User
Owner\Operator
I've dealt with technical support in the past. They've been good. I'm satisfied with eh level of support they...
Read full review of SonicWall TZ »
Anonymous User
Network Security Engineer at a tech services company
We did not require technical support.
Read full review of SonicWall NSa »
ITSuperv67
IT Supervisor at a construction company
We used it on one occasion. It was quite straight forward. We have a 24/7 support service option. The people who...
Read full review of SonicWall TZ »
MuraliGovindarajan
Senior Manager at a insurance company
SonicWall support is good.
Read full review of SonicWall NSa »

Review 1 of 30

Kim Walker
Consultant at RVC ICT Voice and Data Pty Ltd
I can't comment on that as we haven't had to use it much at all.
Read full review of Ubiquiti Wireless »
Gilbert Mwiinga
Baobab College logo System Administrator at Baobab College
The technical support from Ubiquiti UniFi Switches is good. I haven't had reason to contact them very often, but the...
Read full review of Ubiquiti UniFi Switches »
ESTEE Gabriel Carpio
Senior Solutions Architect at TechConek Philippines Inc.
We don't usually communicate directly with Ubiquiti technical support, but we try to participate in the Ubiquiti...
Read full review of Ubiquiti WLAN »
Director_45785
Director at Innate technology
We have not needed technical support.
Read full review of Ubiquiti UniFi Switches »
Alejandro Del Rosal
Business Development Manager at Comunicaciones Reunidas, S.L.
The customer service and support are bad. They don't have local technical support. It's practically impossible to...
Read full review of Ubiquiti UniFi Switches »
ESTEE Gabriel Carpio
Senior Solutions Architect at TechConek Philippines Inc.
I rated technical support as an eight out of ten because we rarely need to call them. Instead, we usually email the...
Read full review of Ubiquiti Wireless »
Puran Rai
Chief Executive Officer at Nexus Technology
Ubiquiti's technical support is satisfactory.
Read full review of Ubiquiti WLAN »
Thorsten Hansl
IT Manager at Düsen-Schlick GmbH
I did not use their technical support, so I cannot rate it. However, the manuals, installation videos, and resources...
Read full review of Ubiquiti UniFi Switches »
Murali Sunkara
Investor at a computer software company
Ubiquiti has had a bad rep for the support. I don't see that the best because I work with lots of people. I am a guy...
Read full review of Ubiquiti UniFi Switches »
Director_45785
Director at Innate technology
We use the local support rather than the Ubiquiti technical support. We have our own team to maintain the products.
Read full review of Ubiquiti UniFi »
Radek Skrivanek
Department Leader: Project Leadership Production Compact at SKODA AUTO a.s.
We were satisfied with the support.
Read full review of Ubiquiti WLAN »
Anonymous User
System Engineer at DIMASOFT.NET
Technical support is very poor, this is an area needing improvement. It is difficult to find someone qualified here...
Read full review of Ubiquiti Wireless »
Anonymous User
Supervisor of IT Infrastructure & Cybersecurity at a comms service provider
The community forums are very populated with others that are more than willing to help. The biggest concern with this...
Read full review of Ubiquiti UniFi »
PeterMuiruri
IT Manager at Pride in Azure
Ubiquiti UniFi Switches' support is good.
Read full review of Ubiquiti UniFi Switches »
Henk Uittenbogaard
CEO at AnyWi Technologies
We have engaged with technical support. The service we use is actually my colleague. They're good at dealing with...
Read full review of Ubiquiti Wireless »
EtienneOosthuizen
Owner at Puricon
The documentation provided for Ubiquiti WLAN is sufficient. While network engineers might benefit from additional...
Read full review of Ubiquiti WLAN »
ThomasWilke
CEO at CITOM
We have not been in touch with official technical support from Ubiquiti. There's a big community that supports you if...
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Technology Systems Manager at a educational organization
We have a local vendor who helped with the installation so we didn't need to go to Ubiquiti directly.
Read full review of Ubiquiti Wireless »
Anonymous User
IT System Technician at a computer software company
I have not contacted technical support.
Read full review of Ubiquiti Wireless »
Anonymous User
CMO at a tech services company
The technical support is really good. One of the things that they have is a one-year warranty. However, you can't...
Read full review of Ubiquiti Wireless »
AlexChubarov
Network and CyberSecurity Engineer at Nextro
They are good. In the last year, we did not have any issues with their switches.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Administrator
Customer support will depend on the integrator.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Owner at a consultancy
The technical support is not good. We did get help, but I didn't have a good feeling about it. By comparison, it...
Read full review of Ubiquiti WLAN »
Henk Uittenbogaard
CEO at AnyWi Technologies
A colleague of mine deals with support. In the past, it was perfect. However, lately, it has been a bit hard to get...
Read full review of Ubiquiti Wireless »
Anonymous User
IT at a manufacturing company
Technical support is available but it is not provided by the manufacturer. It is provided by a third party.
Read full review of Ubiquiti UniFi Switches »
Dev-Patel
Consultant at Lifeline IT
I rate the technical support a four out of ten.
Read full review of Ubiquiti Wireless »
EduardoRomero
MIT at a tech services company
The customer support is satisfactory. Sometimes the support would rather the customer use the technical chats or...
Read full review of Ubiquiti Wireless »
DImo Dimov
R&D Engineer IC Design at inLab Ltd
The customer support was decent, we had no issues.
Read full review of Ubiquiti Wireless »
Pardon Chishumba
IT Administrator at a outsourcing company
I've never directly dealt with technical support. There hasn't been an issue that has required us to reach out....
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Group IT Manager at a manufacturing company
Our technical support is carried out through a third party so I haven't had any experience with that.
Read full review of Ubiquiti UniFi Switches »

Review 1 of 30

Technical Support

No Data Available

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