Compare SonicWall vs Ubiquiti

SonicWall

Based on 297 reviews.

Ubiquiti

Based on 192 reviews.

Latest Research

Buyer's Guide

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

September 2026

Ubiquiti WLAN vs. SonicWall SonicWave Access Points

Updated: September 2026

Buyer's Guide

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

September 2026

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

Updated: September 2026

Overview

Information Not Available

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Sample Customers

SonicWall Wireless Network Manager

CHOIN!

SonicWall SonicWave Access Points

St. Dominic's School for Girls

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

Ubiquiti UniFi Switches

Staypineapple

Popular Solutions

4 reviews

7 reviews

20 reviews

6 reviews

Ubiquiti UniFi Switches

7 reviews

Ubiquiti WLAN

5 reviews

Top Industries

Outsourcing Company

10%

Construction Company

10%

Comms Service Provider

Manufacturing Company

Comms Service Provider

10%

Manufacturing Company

Computer Software Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kallamuddin Ansari
Cyber Security Consultant at HR Software Solution
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
SyedTaha
Head of IT and Information Security at GLEEDS USA INC
The solution is used to detect intrusion, web filtering, and network monitoring.
Read full review of SonicWall NSSP »
Ashutosh Jha
Project engineer at IT Solution india private limited
My main use case for SonicWall Managed Detection and Response is for log incident, log identification, and...
Read full review of SonicWall Managed Detection and Response »
Hesdi Triantono
Product Manager at wahana piranti teknologi
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of...
Read full review of SonicWall Capture Client »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »

Review 1 of 5

Donald Ochanda
Technical Manager at Network Security and Crypto
Currently, I'm using a model that has minimal usage of switches compared to the usage of wireless products.
Read full review of Ubiquiti UniFi Switches »
Isaiah Etuk
Chief Digital Officer (CDO) at a insurance company
My use case for Ubiquiti WLAN includes segmentation for a client in oil and gas, where I segment their physical...
Read full review of Ubiquiti WLAN »
Donald Ochanda
Technical Manager at Network Security and Crypto
We are not partners with Ubiquiti Wireless; we are resellers of Ubiquiti Wireless because we are an IT firm that...
Read full review of Ubiquiti Wireless »
Nadeem Nasir
IT Manager at Handi Quilter, Inc.
I am using Ubiquiti UniFi exclusively for their video system, as I removed their wireless components. I utilize UniFi...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Customer Service

Pawel Najsarek
Technical Support Engineer at Ingram Micro Sp. z o.o.
Technical support is good.
Read full review of SonicWall SMA »
Kallamuddin Ansari
Cyber Security Consultant at HR Software Solution
I have not faced any challenges with customer support for SonicWall Cloud Secure Edge (CSE); they are very good and...
Read full review of SonicWall Cloud Secure Edge (CSE) »
Robbie Dunn
Security Implementation Manager at a tech services company
Customer support from SonicWall could see some improvement. With the number of items that SonicWall has going on at...
Read full review of SonicWall NSv »
Lenin Christopher
Director at Techfruits
The technical support for SonicWall is very good, rated nine out of ten.
Read full review of SonicWall NSSP »
Nawapol Boonlerd
Information Security Engineer at BigFish Enterprise Ltd.
We are in Thailand and I'm very happy with the technical support.
Read full review of SonicWall SMA »
Vimal Raju
Senior tech support at Softcell Technologies Limited
The customer support for SonicWall NSv is really good, and I have found it helpful when I needed assistance.
Read full review of SonicWall NSv »
Fansa Kusuma
Network Security Engineer at PT Wahana Piranti Teknologi
My rating for the technical support and knowledge base for SonicWall Capture Client is five out of five because even...
Read full review of SonicWall Capture Client »
Bart Flores Jr
System Specialist at MEC Networks Corporation
I provide support for the SonicWave Access Points.
Read full review of SonicWall SonicWave Access Points »
Antonio Galvao
CIO at ENGEREDE SOLUÇÕES EM TI
They have a good technical support. I have no problem with them.
Read full review of SonicWall TZ »
Bob-Thomas
Virtual CIO/ CISO at Kyber Security
I don't think they really separate support from line to line. Maybe if you get all the way up into supermassive...
Read full review of SonicWall TZ »
Darshil Sanghvi
Consultant at a media company
We have been in touch with technical support and I would say that they are responding fine. We are happy so far with...
Read full review of SonicWall TZ »
Manoj-Chauhan
Manager IT at a computer software company
The customer support for SonicWall NSv is pretty good.
Read full review of SonicWall NSv »
RENE MOLINA
CONSULTOR at COMOL S.R.L.
Technical support is very good.
Read full review of SonicWall TZ »
Anonymous User
Presales Manager
Level-3 technical support is good.
Read full review of SonicWall NSa »
MohammadAta
Technical Manager, NOC at TEXUM JORDAN
We haven't needed to contact customer support.
Read full review of SonicWall Capture Advanced Threat Protection »
Anonymous User
System Administrator at a engineering company
I've had good experience with technical support. I receive regular updates and sometimes they call. We have a...
Read full review of SonicWall Capture Advanced Threat Protection »
ShatrughanSingh
Senior Member Of Technical Staff at Flexera
Technical support is good, there is no issue.
Read full review of SonicWall TZ »
Darshil Sanghvi
Consultant at a media company
We've never had the need to reach out to technical support. For that reason, I can't really speak to how helpful or...
Read full review of SonicWall Netextender »
Anonymous User
Sr. Network Administrator at a tech vendor
SonicWall technical support is quite good. As with all contact with any technical support, I always document the...
Read full review of SonicWall NSa »
Maksim Vedernikov
Quality engineer of the 1st category at Modern Expo
I've never opened up a technical support case with the product. It's worked quite well, and we haven't run into...
Read full review of SonicWall NSa »
CanbolatAydin
Product Manager at a tech services company
I would appreciate being removed from the call list.
Read full review of SonicWall Capture Client »
Anonymous User
Head Information Technology at a manufacturing company
The technical support is not very good. There is a facility called Geofencing where you can block IP addresses or...
Read full review of SonicWall TZ »
Manish Nalawade
Owner at it logic
Technical support is good and it is available online as well as offline.
Read full review of SonicWall NSa »
Mohamed Hekal
IT Manager at Esnad
We are happy with SonicWall NSa's tech support. We have an account manager and whenever I run into any issues, I...
Read full review of SonicWall NSa »
Anonymous User
Network Systems Specialist at a educational organization
Technical support has been very good, the few times we've needed it.
Read full review of SonicWall NSa »
Anonymous User
Manager at a manufacturing company
Tech support is okay, but the product needs much improvement.
Read full review of SonicWall NSa »
Rey Mark Vilela
Technical Support Engineer at a government
My colleagues are happy with the response time and quality of support.
Read full review of SonicWall NSa »
Munjal Bhalgama
Owner at IT CARE
We are very much happy with the support. We do not often need technical support, but it is available from the local...
Read full review of SonicWall TZ »
Sadiq Abdulwahab
Network Administrator at N S PHARMACY SDN.BHD.
There is no support offered in my country. The closest options may be South Africa and Dubai, but with the time...
Read full review of SonicWall Email Security »
Darshil Sanghvi
Consultant at a media company
We've dealt with technical support in the past. They are okay. However, it does seem to take quite a while to resolve...
Read full review of SonicWall Capture Client »

Review 1 of 30

Alfred_Pullicino
IT Manager at Genesis Global
I've never needed the help of technical support. I can't speak to how helpful or responsive they are.
Read full review of Ubiquiti Wireless »
Murali Sunkara
Investor at a computer software company
Ubiquiti has had a bad rep for the support. I don't see that the best because I work with lots of people. I am a guy...
Read full review of Ubiquiti UniFi Switches »
Sachin Vinay
Assistant Manager-Networks at a university
Technical support is good.
Read full review of Ubiquiti Wireless »
Vincent Willoughby
IT Director at CSR digital
I rate the technical support an eight out of ten.
Read full review of Ubiquiti UniFi Switches »
Tauseef Ahmed
Principal Consultant at Cybercraft
I haven't requested any technical support yet. I have tried to resolve issues through the community or available data.
Read full review of Ubiquiti UniFi Switches »
Waqas_Khan
Software Engineer at Usman Engineering Works
The product itself has been working fine since we deployed them. We haven't had to contact support. We have support...
Read full review of Ubiquiti UniFi Switches »
Puran Rai
Chief Executive Officer at Nexus Technology
Ubiquiti's technical support is satisfactory.
Read full review of Ubiquiti WLAN »
Alejandro Del Rosal
Business Development Manager at Comunicaciones Reunidas, S.L.
The customer service and support are bad. They don't have local technical support. It's practically impossible to...
Read full review of Ubiquiti UniFi Switches »
Ehindero Moses
Project Manager at Velvot Nigeria Ltd
They have a lot of documentation and YouTube tutorials. However, the technical support services could be better.
Read full review of Ubiquiti WLAN »
Gilbert Mwiinga
Baobab College logo System Administrator at Baobab College
The technical support from Ubiquiti UniFi Switches is good. I haven't had reason to contact them very often, but the...
Read full review of Ubiquiti UniFi Switches »
Roderick Mighty
Manager at MVO Traders
I reach out to customer support only for highly technical issues, but oftentimes, the support team cannot provide a...
Read full review of Ubiquiti UniFi Switches »
MohammadSalman
Consultant and technical support at joudeh center for computer and modern software
The technical support services are good.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Senior Manager Infrastructure at a tech services company
I've had issues with technical support. When it came to dealing with interference, they weren't upfront about the...
Read full review of Ubiquiti WLAN »
Henk Uittenbogaard
CEO at AnyWi Technologies
We have engaged with technical support. The service we use is actually my colleague. They're good at dealing with...
Read full review of Ubiquiti Wireless »
DImo Dimov
R&D Engineer IC Design at inLab Ltd
The customer support was decent, we had no issues.
Read full review of Ubiquiti Wireless »
Anonymous User
Cloud Architecht at a consultancy
They have good documentation and community support online.
Read full review of Ubiquiti Wireless »
Anonymous User
IT System Technician at a computer software company
I have not contacted technical support.
Read full review of Ubiquiti Wireless »
Walter Shelver
Owner at CableWeb
We work with local Ubiquiti support, which has been excellent. I would rate them eight out of 10.
Read full review of Ubiquiti Wireless »
Anonymous User
Network Engineer at a tech services company
We've never had to contact technical support. We fix any problems ourselves.
Read full review of Ubiquiti Wireless »
Anonymous User
Owner at Virtually Anywhere Interactive
No tech support is perfect, but their response time could be better. However, they are very knowledgeable once they...
Read full review of Ubiquiti Wireless »
Magnus Sjolander
Manager at a comms service provider
I don't fully remember my experience with them, but I think that it was relatively good. My initial setup needed some...
Read full review of Ubiquiti UniFi Switches »
Anonymous User
ICT Consultant at a tech services company
I've never contacted technical support. I wouldn't be able to comment on how helpful or responsive they are.
Read full review of Ubiquiti Wireless »
Anonymous User
IT Director at a manufacturing company
We haven't had a reason to contact technical support yet.
Read full review of Ubiquiti UniFi Switches »
Jambunathan_MS
Manager ITeS at a tech services company
Customer service and support have been responsive and helpful. However, there have been occasional delays in...
Read full review of Ubiquiti Wireless »
MichaelCinco
Information Technology Supervisor at JLR Construction and Aggregates Inc.
I don't find technical support very useful. I usually use forums or community support. I haven't tried to call...
Read full review of Ubiquiti Wireless »
Dev-Patel
Consultant at Lifeline IT
I rate the technical support a four out of ten.
Read full review of Ubiquiti Wireless »
Craig Mortassagne
Owner at Platinum I.C.T.
I've never really had to engage with technical support. We never really had any issues. In fact, we've only had one...
Read full review of Ubiquiti WLAN »
Manish Nalawade
Owner at it logic
There is no technical support by parent companies. In India, there is only the import product. There is no channel or...
Read full review of Ubiquiti Wireless »
PeterMuiruri
IT Manager at Pride in Azure
Ubiquiti UniFi Switches' support is good.
Read full review of Ubiquiti UniFi Switches »
ThomasWilke
CEO at CITOM
We have not been in touch with official technical support from Ubiquiti. There's a big community that supports you if...
Read full review of Ubiquiti UniFi Switches »

Review 1 of 30

Technical Support

No Data Available

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