Compare SonicWall vs Ubiquiti

SonicWall

Based on 297 reviews.

Ubiquiti

Based on 192 reviews.

Latest Research

Buyer's Guide

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

September 2026

Ubiquiti WLAN vs. SonicWall SonicWave Access Points

Updated: September 2026

Buyer's Guide

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

September 2026

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

Updated: September 2026

Overview

Information Not Available

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Sample Customers

SonicWall Wireless Network Manager

CHOIN!

SonicWall SonicWave Access Points

St. Dominic's School for Girls

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

Ubiquiti UniFi Switches

Staypineapple

Popular Solutions

4 reviews

6 reviews

20 reviews

5 reviews

Ubiquiti UniFi Switches

6 reviews

Ubiquiti WLAN

5 reviews

Top Industries

Outsourcing Company

11%

Construction Company

10%

Manufacturing Company

10%

Comms Service Provider

10%

Manufacturing Company

Outsourcing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kallamuddin Ansari
Cyber Security Consultant at HR Software Solution
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
Alex Salguero
CISO at PCRA
We have a partnership with SonicWall, and we are not just a customer, but a user. We have been partners since 2012...
Read full review of SonicWall Capture Client »
Ashutosh Jha
Project engineer at IT Solution india private limited
My main use case for SonicWall Managed Detection and Response is for log incident, log identification, and...
Read full review of SonicWall Managed Detection and Response »
Mahendra Basera
Sr. Engineer at InterGlobe Technology Quotient
We have SonicWall NSa models including NSA 2600, NSA 3600, and 6600 firewalls in our environment.We have used the...
Read full review of SonicWall NSa »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »

Review 1 of 5

Isaiah Etuk
Chief Digital Officer (CDO) at a insurance company
My use case for Ubiquiti WLAN includes segmentation for a client in oil and gas, where I segment their physical...
Read full review of Ubiquiti WLAN »
Donald Ochanda
Technical Manager at Network Security and Crypto
Currently, I'm using a model that has minimal usage of switches compared to the usage of wireless products.
Read full review of Ubiquiti UniFi Switches »
VolodymyrKhorenzhyi
Network Engineer at SkyFall
My major use case for Ubiquiti UniFi is enterprise Wi-Fi.
Read full review of Ubiquiti UniFi »
Donald Ochanda
Technical Manager at Network Security and Crypto
We are not partners with Ubiquiti Wireless; we are resellers of Ubiquiti Wireless because we are an IT firm that...
Read full review of Ubiquiti Wireless »

Review 1 of 4

Customer Service

Mayur_Patel
Chief Commercial Officer at InnovAge Home Care
I am very grateful for the support.
Read full review of SonicWall NSa »
Gary Downey
Technical Alignment Manager at a computer software company
I rate the technical support a seven or eight out of ten. Sometimes, we get people who don't fully understand the...
Read full review of SonicWall Netextender »
Vimal Raju
Senior tech support at Softcell Technologies Limited
The customer support for SonicWall NSv is really good, and I have found it helpful when I needed assistance.
Read full review of SonicWall NSv »
Lenin Christopher
Director at Techfruits
The technical support for SonicWall is very good, rated nine out of ten.
Read full review of SonicWall NSSP »
Sumesh Panikkar
Senior IT Infrastructure Engineer at Khansaheb
The technical support team is very good. We can contact the team by phone or email.
Read full review of SonicWall NSv »
PhosikaSithisane
Power System Engineer at a retailer
Technical support isn't bad, but it isn't the best. Sometimes, we don't receive the answers we're looking for, so we...
Read full review of SonicWall NSa »
Nawapol Boonlerd
Information Security Engineer at BigFish Enterprise Ltd.
We are in Thailand and I'm very happy with the technical support.
Read full review of SonicWall SMA »
Mark Richmond
Chief Technology Officer at Next Level Communications
The customer support team is very good in terms of response time and knowledge.
Read full review of SonicWall Capture Security appliance (CSa) »
AshishSingh12
Presales Consultant Cybersecurity at ZONES PVT LTD
The solution's technical support team is helpful.
Read full review of SonicWall Email Security »
Bharath Kumar Gajula
Network Security Architect at a consultancy
The customer service and support are good. They do take some time when they have to go back to the development team....
Read full review of SonicWall Netextender »
Anonymous User
Consultant at ZAM Food Industry Pvt Ltd
We have not been in contact with technical support. Our own IT team is managing our email security and have been able...
Read full review of SonicWall Email Security »
Anonymous User
CEO at a recruiting/HR firm
I have been fortunate to work with a solution specialist company that consistently provided tech support. They...
Read full review of SonicWall NSv »
Balaraju K
Technical Lead at 64network security pvt ltd
Technical support is excellent.
Read full review of SonicWall NSa »
Anonymous User
NOC Manager at a tech services company
We have regular contact with technical support. When we send a support ticket, they respond to us within the day and...
Read full review of SonicWall NSa »
Darshil Sanghvi
Consultant at a media company
We've dealt with technical support in the past. They are okay. However, it does seem to take quite a while to resolve...
Read full review of SonicWall Capture Client »
Aziz-Ahmed
Group IT Manager at Direct Remit Limited
SonicWall NSa's technical support is quite good because they respond and solve our issues whenever we call them.
Read full review of SonicWall NSa »
Mohamed Hekal
IT Manager at Esnad
We are happy with SonicWall NSa's tech support. We have an account manager and whenever I run into any issues, I...
Read full review of SonicWall NSa »
Anonymous User
Network Security Engineer at a tech services company
We did not require technical support.
Read full review of SonicWall NSa »
M Aslam
network security engineer
I appreciate the customer support of SonicWall because, in most cases, issues have been resolved quickly. One of the...
Read full review of SonicWall NSv »
Sergi Pinto
Internet Manager at MICROBLAU SL
Technical support is great. They are helpful and responsive. We are quite happy with their capabilities.
Read full review of SonicWall NSa »
Patti Braun
WCOIL/IT Department at Lima Central Catholic
The customer service is always very good!
Read full review of SonicWall TZ »
Khaled Elbendary
General Manager at sysguard
The technical support is very good.
Read full review of SonicWall TZ »
Darshil Sanghvi
Consultant at a media company
The technical support was very responsive.
Read full review of SonicWall NSa »
Anonymous User
Senior System Administrator at a government
We have been very satisfied with the technical support.
Read full review of SonicWall NSa »
Anonymous User
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Customer Service: I have not worked with their customer service. Technical Support: Excellent customer service. Very...
Read full review of SonicWall TZ »
Tharuka Fernando
Information Technology Executive at Pelemix Lanka
Whenever I needed any kind of support, the local partner gave me the best possible support. Their support was...
Read full review of SonicWall TZ »
Ralf Sooth
CEO at a tech services company
The technical support is fine. There's nothing to complain about.
Read full review of SonicWall Mobile Connect »
Anonymous User
Director of IT at a consultancy
I had to call support when one of my VPNs was failing. The VPN tunnel between two sites wouldn't stay up and they had...
Read full review of SonicWall NSa »
Kenneth Eygenraam
Solutions Architect at Quartet Service Inc.
Our network engineers are very happy with SonicWall technical support.
Read full review of SonicWall Netextender »
Anonymous User
IT Head at a construction company
I have never called support. I only called when we first purchased it, if I had a question. I have not found any...
Read full review of SonicWall NSa »

Review 1 of 30

Director_45785
Director at Innate technology
The technical support could be better. There are delays in response.
Read full review of Ubiquiti WLAN »
Paul Robbertze
Technical Support Manager at It Outsourced
We get good support from our reseller, but I find Ubiquiti's technical support not great at all. I've only dealt with...
Read full review of Ubiquiti UniFi Switches »
Alejandro Del Rosal
Business Development Manager at Comunicaciones Reunidas, S.L.
The customer service and support are bad. They don't have local technical support. It's practically impossible to...
Read full review of Ubiquiti UniFi Switches »
Thorsten Hansl
IT Manager at Düsen-Schlick GmbH
I did not use their technical support, so I cannot rate it. However, the manuals, installation videos, and resources...
Read full review of Ubiquiti UniFi Switches »
Tauseef Ahmed
Principal Consultant at Cybercraft
I haven't requested any technical support yet. I have tried to resolve issues through the community or available data.
Read full review of Ubiquiti UniFi Switches »
Waqas_Khan
Software Engineer at Usman Engineering Works
The product itself has been working fine since we deployed them. We haven't had to contact support. We have support...
Read full review of Ubiquiti UniFi Switches »
Roderick Mighty
Manager at MVO Traders
I reach out to customer support only for highly technical issues, but oftentimes, the support team cannot provide a...
Read full review of Ubiquiti UniFi Switches »
Alfred_Pullicino
IT Manager at Genesis Global
I've never needed the help of technical support. I can't speak to how helpful or responsive they are.
Read full review of Ubiquiti Wireless »
Donald Ochanda
Technical Manager at Network Security and Crypto
We would rate the technical support by Ubiquiti around 8 out of 10. We have only engaged with technical support once...
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Network Engineer at a tech services company
We've never had to contact technical support. We fix any problems ourselves.
Read full review of Ubiquiti Wireless »
Anonymous User
Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
The technical support is poor. Just a chat window. No actual person to talk with.
Read full review of Ubiquiti WLAN »
Patrick Van Gorp
ICT department at Klein Seminarie
I have only once contacted support via mail.
Read full review of Ubiquiti WLAN »
AlexChubarov
Network and CyberSecurity Engineer at Nextro
They are good. In the last year, we did not have any issues with their switches.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Director of Technical Operations/CTO at a consultancy
We're never able to get help from technical support. We don't use them due to this. You've got to be self-reliant....
Read full review of Ubiquiti UniFi Switches »
Henrique Barjas
Infrastructure Manager at a energy/utilities company
I have never contacted technical support.
Read full review of Ubiquiti WLAN »
Dev-Patel
Consultant at Lifeline IT
I rate the technical support a four out of ten.
Read full review of Ubiquiti Wireless »
JanBengtsen
IT Architect and Consultant at Compuhouse working for SDC and Bernadotte Skolen
I haven't communicated with the support of Ubiquiti WLAN as I haven't needed their assistance.
Read full review of Ubiquiti WLAN »
Anonymous User
Technology Systems Manager at a educational organization
We have a local vendor who helped with the installation so we didn't need to go to Ubiquiti directly.
Read full review of Ubiquiti Wireless »
Anonymous User
Co-Founder
Adequate
Read full review of Ubiquiti Wireless »
Saranjit Kainth
Head of IT at RD Tech
The free support from Ubiquiti for UniFi Switches has been very good. The team is knowledgeable and efficient.
Read full review of Ubiquiti UniFi Switches »
Alwakeel Sarmad
CEO at Cybertek
We do the maintenance and support, but I haven't called them directly. I haven't even called the leading supplier...
Read full review of Ubiquiti Wireless »
Anonymous User
IT System Technician at a computer software company
I have not contacted technical support.
Read full review of Ubiquiti Wireless »
Mariusz Czarnecki
CEO at SoniqSoft JRMM sp. z o.o. s.k.
We have no objections and nothing to complain about with their technical support. Everything is fine.
Read full review of Ubiquiti Wireless »
Anonymous User
Responsable IT at a individual & family service
I have not been in contact with technical support.
Read full review of Ubiquiti UniFi Switches »
Damnam BAGOLIBE
Security engineer at ARCEP Togo
We've never dealt with technical support in the past.
Read full review of Ubiquiti Wireless »
Craig Mortassagne
Owner at Platinum I.C.T.
I've never really had to engage with technical support. We never really had any issues. In fact, we've only had one...
Read full review of Ubiquiti WLAN »
Alex-Wilson
Owner at Collabsion, Inc.
Email support is slow. Community support is good, but it can be spotty.
Read full review of Ubiquiti UniFi »
Anonymous User
President at a tech services company
There isn't really technical to speak of. You can't just call anyone. You have only an online community. I only...
Read full review of Ubiquiti Wireless »
Anonymous User
Administrator
Customer support will depend on the integrator.
Read full review of Ubiquiti UniFi Switches »
Pardon Chishumba
IT Administrator at a outsourcing company
I've never directly dealt with technical support. There hasn't been an issue that has required us to reach out....
Read full review of Ubiquiti UniFi Switches »

Review 1 of 30

Technical Support

No Data Available

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