Compare SonicWall vs Ubiquiti Networks

SonicWall

Based on 264 reviews.

Ubiquiti Networks

Based on 187 reviews.

Latest Research

Buyer's Guide

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

July 2025

Ubiquiti WLAN vs. SonicWall SonicWave Access Points

Updated: July 2025

Buyer's Guide

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

July 2025

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

Updated: July 2025

Overview

Information Not Available

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Sample Customers

SonicWall Wireless Network Manager

CHOIN!

SonicWall SonicWave Access Points

St. Dominic's School for Girls

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

Ubiquiti UniFi Switches

Staypineapple

Popular Solutions

14 reviews

12 reviews

2 reviews

14 reviews

Ubiquiti UniFi Switches

25 reviews

Ubiquiti WLAN

23 reviews

Top Industries

Computer Software Company

16%

Comms Service Provider

Manufacturing Company

Educational Organization

Computer Software Company

11%

Comms Service Provider

Educational Organization

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at Asbis Mediteranean
I primarily use SonicWall NSA as a next-generation firewall for network security architecture. It is especially used...
Read full review of SonicWall NSa »
Rias Majeed
CTO at Exceed NetSec LLC
We are working on various projects, not limited to Fortinet. We implement multiple products based on client...
Read full review of SonicWall TZ »
GaryDowney
Director of Information Technology at a non-tech company
The use cases I had for the SonicWall Netextender were mainly to allow workers to work from home or at remote...
Read full review of SonicWall Netextender »
Anonymous User
CEO at a recruiting/HR firm
The solution is predominantly for gateway-level protection. There are multiple filters now. In the past, these...
Read full review of SonicWall NSv »
CanbolatAydin
Product Manager at a tech services company
I use SonicWall Capture Client primarily for content filtering, asset management, reporting, and EDR/EPP purposes. It...
Read full review of SonicWall Capture Client »

Review 1 of 5

Thorsten Hansl
IT Manager at Düsen-Schlick GmbH
I use UniFi Switches for our network. We need switches for notebooks, PCs, printers, and other normal equipment.
Read full review of Ubiquiti UniFi Switches »
Gabriele-Pizzigati
Senior Software and Systems Engineer at SAMU.IT
I use Ubiquiti Wireless LAN for medium-level customers. It is employed for small installations or networks rather...
Read full review of Ubiquiti WLAN »
OM
Systems and networks manager at Botanic-Serres Du Saleve, SAS
Our primary use case for Ubiquiti Wireless ( /products/ubiquiti-wireless-reviews ) involves working in a retail...
Read full review of Ubiquiti Wireless »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
Provide WiFi and Networking to School and Business Campuses that are Clients of our MSP, because we manage the...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Customer Service

JayPrajapati
Senior Network Security Engineer at ITCG SOlutions Pvt Ltd
It is very satisfactory. They are always available. When we call, they are available within 10 to 15 minutes.
Read full review of SonicWall Netextender »
Syed Taha
Information Security Manager at GLEEDS USA INC
Discussing my experience with customer communication, I can say I received good responses from them. They understood...
Read full review of SonicWall Global VPN Client »
Haresh Prajapati
IT Support Engineer at Mantra
As per SonicWall's policy, we first have to raise the ticket with the solution's partner, and then, after that, they...
Read full review of SonicWall NSa »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
The technical support could be better. There could be more connectivity with customers. Additionally, it needs a more...
Read full review of SonicWall SMA »
Maheshbabu T
Project Manager at CGG
I rate SonicWall support eight out of 10. It's good.
Read full review of SonicWall SMA »
Shreedeep Khandalkar
Presales Consultant at General Technologies
SonicWall's sales support is much better than other vendors'.
Read full review of SonicWall NSa »
Anonymous User
Vice President & Chief Information Officer at a aerospace/defense firm
While the product is fine, I find that there is no support. We purchased a license renewal and have not been able to...
Read full review of SonicWall TZ »
Michael Sleibi
IT Manager at Caritas Baby Hosptial
Technical support for this solution is great. When we ask questions they answer them quickly.
Read full review of SonicWall SMA »
Darshil Sanghvi
Consultant at a tech services company
The technical support was very responsive.
Read full review of SonicWall NSa »
Darshil Sanghvi
Consultant at a tech services company
We contacted SonicWall for assistance with our deployment and they were very good.
Read full review of SonicWall Mobile Connect »
Rey Mark Vilela
Technical Support Engineer at a government
My colleagues are happy with the response time and quality of support.
Read full review of SonicWall NSa »
Anonymous User
System Administrator at a engineering company
I've had good experience with technical support. I receive regular updates and sometimes they call. We have a...
Read full review of SonicWall Capture Advanced Threat Protection »
Anonymous User
Presales Manager
Level-3 technical support is good.
Read full review of SonicWall NSa »
SandeepKumar13
IT Manager at a legal firm
Sometimes support is delayed, and sometimes we get items resolved within hours. Overall, it is okay. Overall it is...
Read full review of SonicWall TZ »
Harry Srolovitz
Manager, Customer Security & Guidance at a tech services company
Obviously they have a dedicated support team for firewalls in general, unless you get to the bigger enterprise...
Read full review of SonicWall TZ »
Darshil Sanghvi
Consultant at a tech services company
The technical support was responsive.
Read full review of SonicWall SMA »
SrEngineer672
Consultant at a tech services company
Customer Service: I haven't dealt with customer support. Technical Support: Pretty good, they are more than happy to...
Read full review of SonicWall TZ »
RamaswamyK
M. I. S. Manager at Ruby Mills Ltd
I have contacted their technical support, and I have received good support.
Read full review of SonicWall NSa »
Hector Lopez
IT and Project Manager at Network Secure El Salvador
When we have gone to the vendor for support, I don't think that the quality was very good. I would rate the vendor...
Read full review of SonicWall NSa »
Rajendra Burla
Manager IT/ System Administrator/ Network Administrator at Indsec
Their technical support is good. For technical support, sometimes we write directly to SonicWall, and they provide...
Read full review of SonicWall TZ »
Munjal Bhalgama
Owner at IT CARE
We are very much happy with the support. We do not often need technical support, but it is available from the local...
Read full review of SonicWall TZ »
Odimas Nascimento
Diretor Comercial at a retailer
Their technical support is very good. I also like its documentation, which is easy to access.
Read full review of SonicWall TZ »
Anonymous User
General Consul of Japan
We have very good IT consultants who provide technical support.
Read full review of SonicWall SMA »
Eric Barba
Senior Systems Analyst at a construction company
We don't use the technical support very often, but the last call I had with them, everything was resolved within the...
Read full review of SonicWall TZ »
Chetan Arvind Shah
Technical Support at Hind Industrial & Mercantile Corp Pvt Ltd
The solution's technical support team is good, and they provide us with email notifications regarding new updates.
Read full review of SonicWall TZ »
Balaji Desai
Head Information Technology at a manufacturing company
The technical support is not very good. There is a facility called Geofencing where you can block IP addresses or...
Read full review of SonicWall TZ »
Anonymous User
Network Systems Specialist at a educational organization
Technical support has been very good, the few times we've needed it.
Read full review of SonicWall NSa »
Anonymous User
Senior System Administrator at a government
We have been very satisfied with the technical support.
Read full review of SonicWall NSa »
Roy Haddad
Director at FOXMINDS Solutions LLC
The technical support is excellent.
Read full review of SonicWall TZ »
Antonio Galvao
CIO at ENGEREDE SOLUÇÕES EM TI
They have a good technical support. I have no problem with them.
Read full review of SonicWall TZ »

Review 1 of 30

Kim Walker
Consultant at RVC ICT Voice and Data Pty Ltd
I can't comment on that as we haven't had to use it much at all.
Read full review of Ubiquiti Wireless »
Gilbert Mwiinga
Baobab College logo System Administrator at Baobab College
The technical support from Ubiquiti UniFi Switches is good. I haven't had reason to contact them very often, but the...
Read full review of Ubiquiti UniFi Switches »
Vincent Willoughby
IT Director at CSR digital
I haven't contacted the solution's technical support since I could only resolve one issue with Ubiquiti WLAN's forum....
Read full review of Ubiquiti WLAN »
George Ferns
Solution Architect - Networking and IoT at a wholesaler/distributor
Ubiquiti Wireless doesn't have any support that you can call. I've used their online support and it's not great. Part...
Read full review of Ubiquiti Wireless »
Thorsten Hansl
IT Manager at Düsen-Schlick GmbH
I did not use their technical support, so I cannot rate it. However, the manuals, installation videos, and resources...
Read full review of Ubiquiti UniFi Switches »
John Yeoman
CTO at Promennt
I haven't required any technical support.
Read full review of Ubiquiti UniFi Switches »
Murali Sunkara
Investor at a computer software company
Ubiquiti has had a bad rep for the support. I don't see that the best because I work with lots of people. I am a guy...
Read full review of Ubiquiti UniFi Switches »
Alfred_Pullicino
IT Manager at Genesis Global
I've never needed the help of technical support. I can't speak to how helpful or responsive they are.
Read full review of Ubiquiti Wireless »
Geoff Rubin
CEO at Forward Thinking Network Consultancy Ltd
Regarding technical support, I can tell you that up until this year, it was very poor. However, they've improved it...
Read full review of Ubiquiti WLAN »
Puji Rachmanto
lecture at Poltekkes jakarta 2
We're extremely disappointed with Ubiquiti support. We need more local support.
Read full review of Ubiquiti Wireless »
JanBengtsen
IT Architect and Consultant at Compuhouse working for SDC and Bernadotte Skolen
I haven't communicated with the support of Ubiquiti WLAN as I haven't needed their assistance.
Read full review of Ubiquiti WLAN »
Fabrizio Sagrlio
Consultant at SharKom Srl
I've never been in touch with technical support because I've never needed assistance.
Read full review of Ubiquiti UniFi »
Anonymous User
Director of Technical Operations/CTO at a consultancy
We're never able to get help from technical support. We don't use them due to this. You've got to be self-reliant....
Read full review of Ubiquiti UniFi Switches »
Anonymous User
CEO at a consultancy
The technical support services could be faster.
Read full review of Ubiquiti Wireless »
EtienneOosthuizen
Owner at Puricon
The documentation provided for Ubiquiti WLAN is sufficient. While network engineers might benefit from additional...
Read full review of Ubiquiti WLAN »
Nadeem Nasir
IT Manager at a manufacturing company
I would give them the lowest number. That's what they've earned, and that's what they deserve. That has nothing to do...
Read full review of Ubiquiti Wireless »
Anonymous User
CMO at a tech services company
The technical support is really good. One of the things that they have is a one-year warranty. However, you can't...
Read full review of Ubiquiti Wireless »
Walter Shelver
Owner at CableWeb
We work with local Ubiquiti support, which has been excellent. I would rate them eight out of 10.
Read full review of Ubiquiti Wireless »
Paul Traynor
Owner at Gallops Investments
I have not contacted technical support. I have read through the documentation.
Read full review of Ubiquiti UniFi Switches »
Harvey Halasan
IT Staff at Holy Name University
I rate the support from Ubiquiti Wireless a four out of five.
Read full review of Ubiquiti Wireless »
Alexander Ernst
IT Manager at IMP Bautest AG
I've never needed any technical support for the product.
Read full review of Ubiquiti Wireless »
Pierre Claver B Traore
Head, IT Division at USTTB
We have not been in contact with technical support. Rather, we rely on ourselves.
Read full review of Ubiquiti Wireless »
Nguyen Nhan Tuan
Group Head at VNMC
I have been in contact with online support from the community and it is quite good.
Read full review of Ubiquiti WLAN »
Henk Uittenbogaard
CEO at AnyWi Technologies
We have engaged with technical support. The service we use is actually my colleague. They're good at dealing with...
Read full review of Ubiquiti Wireless »
Anonymous User
Network System Engineer at a tech services company
I was in contact with technical support for issues with the Cloud Key. I would rate them three out of five. The...
Read full review of Ubiquiti UniFi Switches »
ThomasWilke
CEO at CITOM
We have not been in touch with official technical support from Ubiquiti. There's a big community that supports you if...
Read full review of Ubiquiti UniFi Switches »
Craig Mortassagne
Owner at Platinum I.C.T.
I've never really had to engage with technical support. We never really had any issues. In fact, we've only had one...
Read full review of Ubiquiti WLAN »
Anonymous User
Group IT Manager at a manufacturing company
Our technical support is carried out through a third party so I haven't had any experience with that.
Read full review of Ubiquiti UniFi Switches »
Saran S
Managing Director at ProcessDrive India
I've never dealt with technical support. Everything works well and I've never had a reason to have to reach out. They...
Read full review of Ubiquiti WLAN »
EduardoRomero
MIT at a tech services company
The customer support is satisfactory. Sometimes the support would rather the customer use the technical chats or...
Read full review of Ubiquiti Wireless »

Review 1 of 30

Technical Support

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