Compare SonicWall vs Ubiquiti

SonicWall

Based on 295 reviews.

Ubiquiti

Based on 191 reviews.

Latest Research

Buyer's Guide

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

February 2026

Ubiquiti WLAN vs. SonicWall SonicWave Access Points

Updated: February 2026

Buyer's Guide

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

February 2026

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

Updated: February 2026

Overview

Information Not Available

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Sample Customers

SonicWall Wireless Network Manager

CHOIN!

SonicWall SonicWave Access Points

St. Dominic's School for Girls

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

Ubiquiti UniFi Switches

Staypineapple

Popular Solutions

14 reviews

9 reviews

22 reviews

14 reviews

Ubiquiti UniFi Switches

17 reviews

Ubiquiti WLAN

13 reviews

Top Industries

Computer Software Company

12%

Comms Service Provider

Manufacturing Company

Educational Organization

Comms Service Provider

10%

Computer Software Company

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kallamuddin Ansari
Cyber Security Consultant at a security firm
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
SyedTaha
Head of IT and Information Security at a construction company
The solution is used to detect intrusion, web filtering, and network monitoring.
Read full review of SonicWall NSSP »
Mahendra Basera
Sr.Engineer at a financial services firm
We have SonicWall NSa models including NSA 2600, NSA 3600, and 6600 firewalls in our environment.We have used the...
Read full review of SonicWall NSa »
Hesdi Triantono
Product Manager at a tech services company
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of...
Read full review of SonicWall Capture Client »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »

Review 1 of 5

Donald Ochanda
Technical Manager at a non-profit
Currently, I'm using a model that has minimal usage of switches compared to the usage of wireless products.
Read full review of Ubiquiti UniFi Switches »
Donald Ochanda
Technical Manager at a non-profit
We are not partners with Ubiquiti Wireless; we are resellers of Ubiquiti Wireless because we are an IT firm that...
Read full review of Ubiquiti Wireless »
Gabriele-Pizzigati
Senior Software and Systems Engineer at a computer software company
I use Ubiquiti Wireless LAN for medium-level customers. It is employed for small installations or networks rather...
Read full review of Ubiquiti WLAN »
Nadeem Nasir
IT Manager at a manufacturing company
I am using Ubiquiti UniFi exclusively for their video system, as I removed their wireless components. I utilize UniFi...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Customer Service

Constantnos Achilleos
Product manger at a computer retailer
SonicWall support is very helpful and responsive.
Read full review of SonicWall NSa »
VinodPol
Vice President and Head - IT Telecom, Software License Management and Collaboration at a tech vendor
SonicWall's technical support team is not good. They never respond or provide any solution.
Read full review of SonicWall NSSP »
Jasmit Singh Juneja
CEO & Technology Specialist at a tech services company
The technical support team is more prompt and responsive than other vendors.
Read full review of SonicWall SonicWave Access Points »
AlaaMady
System Administrator at a insurance company
Technical support is knowledgeable, yet they are not fast. To be honest, they are good.
Read full review of SonicWall TZ »
Mahendra Basera
Sr.Engineer at a financial services firm
When we face any challenges or technical issues with the firewall, SonicWall support is always available to help us...
Read full review of SonicWall NSa »
Winsley De Oliveira
Owner at a computer retailer
Every time I have used the SonicWall support, the staff has good experience and understands the problem while trying...
Read full review of SonicWall Global VPN Client »
JayPrajapati
Senior Network Security Engineer at a tech services company
It is very satisfactory. They are always available. When we call, they are available within 10 to 15 minutes.
Read full review of SonicWall Netextender »
Deljin Davis
HPC engineer at a manufacturing company
The customer support is really nice, and we have interacted with them.I would rate the customer support a 10 out of 10.
Read full review of SonicWall NSv »
Swapnil Kulkarni
System Administrator at a manufacturing company
Technical support from SonicWall Email Security is great with no issues.
Read full review of SonicWall Email Security »
Md Shahrukh Siddique
Network Security Consultant at a tech services company
The customer support for SonicWall NSv is outstanding, and the support from SonicWall is excellent.
Read full review of SonicWall NSv »
Kenneth Eygenraam
Solutions Architect at a tech services company
The technical support from SonicWall is good. However, if it were easier to access where you were not stuck in a...
Read full review of SonicWall NSa »
Balaraju K
Technical Lead at a tech services company
SonicWall support is good. I rate it 10 out of 10.
Read full review of SonicWall NSa »
Katlego Phogole
Business Solutions Consultant at a tech services company
Technical support has been good. SonicWall is very responsive when you input any issues.
Read full review of SonicWall Capture Advanced Threat Protection »
Anonymous User
IT Admin at a healthcare company
I don't get the support that I need from SonicWall.
Read full review of SonicWall TZ »
Anonymous User
Network Admin at a tech services company
Customer Service: 7/10 Technical Support: 9/10
Read full review of SonicWall TZ »
Anonymous User
Network Manager / Senior Network Engineer at a tech services company
Customer Service: I have not worked with their customer service. Technical Support: Excellent customer service. Very...
Read full review of SonicWall TZ »
Anonymous User
VP of IT at a tech services company
Technical support is good. We have no issues with the technical support.
Read full review of SonicWall TZ »
Anonymous User
IT Manager at a retailer
I would give technical support and rating of 8/10. Most of the time support is with foreign staff and can be hard to...
Read full review of SonicWall TZ »
RamaswamyK
M. I. S. Manager at a manufacturing company
I have contacted their technical support, and I have received good support.
Read full review of SonicWall NSa »
Harvey Halasan
IT Staff at a university
The support is mostly online that we have received from SonicWall NSa. I rate the support from SonicWall NSa a four...
Read full review of SonicWall NSa »
Anonymous User
Consultant at a non-tech company
We have not been in contact with technical support. Our own IT team is managing our email security and have been able...
Read full review of SonicWall Email Security »
Anonymous User
Director of IT at a consultancy
I had to call support when one of my VPNs was failing. The VPN tunnel between two sites wouldn't stay up and they had...
Read full review of SonicWall NSa »
Anonymous User
Director of Pre-sales, training and development.
Customer Service: It's good. Technical Support: It's medium.
Read full review of SonicWall TZ »
Denise Erickson
Exec Admin/IT/Accounting at a construction company
I don't deal directly with their technical support.
Read full review of SonicWall Netextender »
NirmalUnagar
Security Analyst
I have contacted the technical support from SonicWall TZ and their support is good.
Read full review of SonicWall TZ »
Kenneth Eygenraam
Solutions Architect at a tech services company
The support from SonicWall Netextender is good. I did not have a lot of experience using them.
Read full review of SonicWall Netextender »
Manoj-Chauhan
Manager IT at a computer software company
The customer support for SonicWall NSv is pretty good.
Read full review of SonicWall NSv »
John Holbel
President at a computer software company
Their technical support is very good. If I had to pick between the top three firewalls with all things being equal, I...
Read full review of SonicWall NSSP »
JigneshPatel1
System engineer at a wholesaler/distributor
Technical support has been good.
Read full review of SonicWall NSa »
Anonymous User
Network Engineer at a maritime company
Their technical support is very good.
Read full review of SonicWall NSa »

Review 1 of 30

Vincent Willoughby
IT Director at a media company
I haven't contacted the solution's technical support since I could only resolve one issue with Ubiquiti WLAN's forum....
Read full review of Ubiquiti WLAN »
SimonWalker
IT Manager at a religious institution
I am very satisfied with Ubiquiti's tech support.
Read full review of Ubiquiti UniFi Switches »
Olubosola Olusanya
Chief Technology Officer at a consultancy
Ubiquiti don't support direct channels. You have to go through the retailer or distributor to obtain the devices....
Read full review of Ubiquiti WLAN »
Director_45785
Director at a tech services company
The technical support could be better. There are delays in response.
Read full review of Ubiquiti WLAN »
Director_45785
Director at a tech services company
We have not needed technical support.
Read full review of Ubiquiti UniFi Switches »
Thorsten Hansl
IT Manager at a retailer
I did not use their technical support, so I cannot rate it. However, the manuals, installation videos, and resources...
Read full review of Ubiquiti UniFi Switches »
Alex-Wilson
Owner at a tech services company
Email support is slow. Community support is good, but it can be spotty.
Read full review of Ubiquiti UniFi »
Doru Ilasi
Senior solutions architect at a computer software company
We have never needed to contact tech support.
Read full review of Ubiquiti UniFi Switches »
MichaelCinco
Information Technology Supervisor at a construction company
I don't find technical support very useful. I usually use forums or community support. I haven't tried to call...
Read full review of Ubiquiti Wireless »
PeterMuiruri
IT Manager
Ubiquiti UniFi Switches' support is good.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Senior Network Engineer/Mobility Specialist at a tech services company
The technical support is poor. Just a chat window. No actual person to talk with.
Read full review of Ubiquiti WLAN »
BearGFR
owner at a tech consulting company
Technical support has changed over the years. I haven't needed any technical support with this switch. Although, I do...
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Administrator
Customer support will depend on the integrator.
Read full review of Ubiquiti UniFi Switches »
Hansel Baro
Senior Site Reliability Engineer / System Administrator at a hospitality company
Currently, their support is mostly through email or chat. It would be good and helpful if there is a hotline that you...
Read full review of Ubiquiti Wireless »
Boris Ormsby
Owner at a manufacturing company
Technical support needs to be better. They need to be more responsive and easier to reach, especially when we need to...
Read full review of Ubiquiti Wireless »
Anonymous User
Cloud Architecht at a consultancy
They have good documentation and community support online.
Read full review of Ubiquiti Wireless »
Anonymous User
Manager at a tech services company
We've found that their online resources are excellent. We've found every answer we needed online, therefore, we've...
Read full review of Ubiquiti Wireless »
Anonymous User
Senior Network Engineer at a healthcare company
We have not had a good experience with customer service and support. They are virtually non-existent.
Read full review of Ubiquiti Wireless »
Puji Rachmanto
lecture at a educational organization
We're extremely disappointed with Ubiquiti support. We need more local support.
Read full review of Ubiquiti Wireless »
Ravikumar Subbiah
IT MANGER PAN-INDIA at a tech company
The customer service is good.
Read full review of Ubiquiti WLAN »
Anonymous User
Senior Manager Infrastructure at a tech services company
I've had issues with technical support. When it came to dealing with interference, they weren't upfront about the...
Read full review of Ubiquiti WLAN »
Anonymous User
Owner at a consultancy
The technical support is not good. We did get help, but I didn't have a good feeling about it. By comparison, it...
Read full review of Ubiquiti WLAN »
Anonymous User
Network System Engineer at a tech services company
I was in contact with technical support for issues with the Cloud Key. I would rate them three out of five. The...
Read full review of Ubiquiti UniFi Switches »
ThomasWilke
CEO at a manufacturing company
We have not been in touch with official technical support from Ubiquiti. There's a big community that supports you if...
Read full review of Ubiquiti UniFi Switches »
Anonymous User
IT Director
There is NO technical support offered by phone. They provide support via Chat ONLY, and moreover, they are not very...
Read full review of Ubiquiti UniFi »
Anonymous User
President at a tech services company
Technical support is non-existent. They have only a forum where you can ask other people or maybe technician...
Read full review of Ubiquiti Wireless »
Alwakeel Sarmad
CEO
We do the maintenance and support, but I haven't called them directly. I haven't even called the leading supplier...
Read full review of Ubiquiti Wireless »
Saran S
Managing Director at a tech services company
I have yet to interact with the technical support. I usually find solutions by Googling and using their help documents.
Read full review of Ubiquiti UniFi Switches »
ThomasWilke
CEO at a manufacturing company
Ubiquiti has excellent internet forums, but there's hardly any support. You can email them, and they will respond...
Read full review of Ubiquiti Wireless »
Anonymous User
Network Administrator at a tech services company
Customer Service: Very good.Technical Support: Excellent.
Read full review of Ubiquiti Wireless »

Review 1 of 30

Technical Support

No Data Available

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