Compare Splunk vs Trustwave

Splunk

Based on 925 reviews.

Trustwave

Based on 16 reviews.

Latest Research

Buyer's Guide

IBM Security QRadar vs. Splunk Enterprise Security

September 2025

IBM Security QRadar vs. Splunk Enterprise Security

Updated: September 2025

Sample Customers

Splunk Enterprise Security

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Popular Solutions

Splunk Enterprise Security

172 reviews

Splunk AppDynamics

33 reviews

Splunk Observability Cloud

41 reviews

Trustwave DbProtect

0 reviews

Trustwave App Scanner [EOL]

0 reviews

Trustwave Secure Email Gateway

1 reviews

Top Industries

Financial Services Firm

13%

Computer Software Company

13%

Manufacturing Company

Government

Computer Software Company

15%

Financial Services Firm

Government

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Taiwo Ige
IT Operations Engineer at ABC Supply Co. Inc.
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Mack Scott
Cyber Security Network Security Engineer at Cirrus Logic
My main use cases for Splunk SOAR are automating security response and incident response. We use Splunk SOAR for...
Read full review of Splunk SOAR »
Ahmed Naguib
Director at Techpace
I recommend Splunk ITSI (IT Service Intelligence) for large enterprises and the government sector.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Splunk System Engineer at a non-tech company
The typical use case for Splunk Enterprise Security is to meet regulations and requirements for critical...
Read full review of Splunk Enterprise Security »
Siva Kuppala
Enterprise Architect at Wipro Limited
The main use cases for Splunk User Behavior Analytics include threat detection. I detect insider threats, compromised...
Read full review of Splunk User Behavior Analytics »

Review 1 of 5

Marcelo Raza
Cyber Security Architect at Oakmount
In my company, there is a need to protect some reports, especially some little reports about some test databases,...
Read full review of Trustwave DbProtect »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
We primarily use it for Email protection and enhanced security features.
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Project Manager at a construction company
We use WebMarshal primarily for web securities.
Read full review of Trustwave WebMarshal [EOL] »
Anonymous User
IT Security & Compliance Administrator at ITCBD
Log collection, and correlation engine usage.
Read full review of Trustwave SIEM [EOL] »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe

Read full review of Trustwave Secure Web Gateway [EOL] »

Review 1 of 5

Customer Service

Dishank Saxena
Site Reliability Engineering Manager & DevOps Lead Global at a tech vendor
I've contacted support multiple times. Their service is average. They are not very quick.
Read full review of Splunk ITSI (IT Service Intelligence) »
Kiran Kumar.
Lead Administrator at Wipro Limited
We open cases on behalf of our customers with Splunk. If the technical support resolution is not up to par, we...
Read full review of Splunk Enterprise Security »
Lakshman Kanuru
Module Lead at ValueLabs
It takes a lot of time for the support team to resolve issues. In short, it takes a lot of time for Splunk's support...
Read full review of Splunk Cloud Platform »
Sathis-Kumar
Senior Manager at Bank of America
Technical support is rated an eight. There is some delay in their in-depth responses and standard answers to questions.
Read full review of Splunk Observability Cloud »
Filip Stojkovski
VP - Security Automation Lead at a financial services firm
The technical support is good.
Read full review of Splunk SOAR »
Ian Gatundu
System engineer at Agile Cloud Ltd
I rate Splunk support nine out of 10. We provide frontline support to our clients, but we periodically pass them on...
Read full review of Splunk Cloud Platform »
DipeshBhawsar
Archtect at a financial services firm
The technical support was responsive and knowledgeable.
Read full review of Splunk Enterprise Security »
Kachi Nnamdi
Project Manager at Converge G. C. T.
The support from the vendor is good. I rate the support of AppDynamics a nine out of ten.
Read full review of Splunk AppDynamics »
SaravanaKumar1
Principal Consulting - Cloud & Infrastructure Services at Fourth Dimension Technologies
We haven't had to contact Splunk support because we can find all the answers we need online.
Read full review of Splunk Enterprise Security »
Jack Weekly
Security Eng at Nebraska Medicine
I haven't worked with customer service and technical support directly, however, another engineer on the team has...
Read full review of Splunk Observability Cloud »
Mick
Sr. Production Support Analyst at Electric Reliability Council of Texas
The user community is extremely beneficial, particularly with Splunk Answers and the Slack User Groups.
Read full review of Splunk Enterprise Security »
Siraj Moosakoya
Senior Network Administrator at Tawasul telecom
We have not contacted technical support.
Read full review of Splunk Observability Cloud »
Anonymous User
Security Compliance Program Manager at a educational organization
To resolve issues in the Splunk platform, you need to wait in a queue and then open a ticket with the support team. I...
Read full review of Splunk Enterprise Security »
Anonymous User
President at a non-profit
Splunk has many partners that provide customer support that can be used.
Read full review of Splunk Enterprise Security »
Anonymous User
Lead Analyst at a financial services firm
With their support, if you raise a ticket, the response is very good. But the concern is the consulting days. I think...
Read full review of Splunk AppDynamics »
Anonymous User
IT Engineer at a venture capital & private equity firm
The technical support is good.
Read full review of Splunk Cloud Platform »
LeilaSbitri
Analyst Programmer at Québec Government
Support for AppDynamics Browser Real-User Monitoring is always available. My team does a lot of Webex with support....
Read full review of Splunk AppDynamics »
Anonymous User
Engineer at a financial services firm
The technical support is very good. We're quite satisfied with the level of service provided. They are knowledgeable...
Read full review of Splunk Enterprise Security »
Anonymous User
Sr SQA Analyst at Mercury Insurance
I have not used technical support. The system engineer is the guy who's in touch with technical support, but I heard...
Read full review of Splunk AppDynamics »
Anonymous User
IS Engineer at a hospitality company
I have never had an issue with Splunk’s support team. Every time I ask a question, I usually receive really quick...
Read full review of Splunk Enterprise Security »
Anonymous User
CISO at a financial services firm
I am happy to report that I've never needed to contact technical support. The README tutorials and the existing...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Consultant - DevOps at a tech services company
Customer service is good. I have always received prompt responses for the queries and concerns raised.
Read full review of Splunk On-Call »
Madhu Shri
Manager Recruitment at tata elxsi
I haven't got any support yet, so I can't comment on this as of now.
Read full review of Splunk Enterprise Platform »
Anonymous User
IT System Developer/Admin at a manufacturing company
The customer service/technical support was helpful and they answered my questions as best they could.
Read full review of Splunk Enterprise Security »
Anonymous User
SIEM engineer at a computer software company
Support depends on the issue. Sometimes they help but most of the time, I have to solve the issue on my own. I would...
Read full review of Splunk Enterprise Security »
Anonymous User
Security Analyst at a computer software company
I would evaluate customer service and technical support for Splunk Enterprise Security as good on a scale of one to 10.
Read full review of Splunk Enterprise Security »
Anonymous User
Cyber Defense Center Capability Lead at a financial services firm
We use Splunk technical support a lot. They are good and we have a good relationship with our Account Manager who...
Read full review of Splunk SOAR »
Anonymous User
Senior Performance Engineer Consultant
Technical support is excellent.
Read full review of Splunk AppDynamics »
Anonymous User
Sr. Configuration Manager at IHG
We have a lot of development teams and they ask a lot of questions. Being the admin for AppDynamics at IHG, I raise a...
Read full review of Splunk AppDynamics »
Job Asiimwe
Sr Manager at Continued
The customer service and support for Splunk Cloud Platform are mediocre and often hit or miss. Premium support is...
Read full review of Splunk Cloud Platform »

Review 1 of 30

Marcelo Raza
Cyber Security Architect at Oakmount
The solution's technical support is provided to us from Chicago by an analyst who also provides support to many in...
Read full review of Trustwave DbProtect »
Anonymous User
Project Manager at a construction company
Technical support was not bad. It wasn't the best because we don't manage it internally, but it's been okay.
Read full review of Trustwave WebMarshal [EOL] »
Anonymous User
Security Program Manager at a tech company
Had good technical support, as far I could remember.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Associate QA Engineer at a tech company
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
Support is not so good, honestly. The response time could be faster.
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Regional Database Administrator / Information Security Analyst at a non-profit
The technical support isn't entirely the best. I would give them a rating of 6/10.
Read full review of Trustwave DbProtect »
Anonymous User
Salaes Manager at a tech services company
The vendor should provide technical support services. Instead, we are providing support for the customer. Whenever we...
Read full review of Trustwave Secure Email Gateway »
Patrick Essien
Consultant Member at a financial services firm
I would give technical support a rating of 3/5.
Read full review of Trustwave DbProtect »
Anonymous User
Security Manager at a healthcare company
We haven't had to use technical support.
Read full review of Trustwave App Scanner [EOL] »
Timur Shaikhin
Chief Technology Officer at a non-profit
My experience with customer support has been good, although sometimes the time difference with the support team makes...
Read full review of Trustwave DbProtect »
Anonymous User
Associate Software Engineer(Security) at a tech company
Customer Service: 8/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Cyber Security Engineer at a tech services company
We did not interact much with the technical support but they were helpful when needed.
Read full review of Trustwave DbProtect »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
Technical support is very competitive.
Read full review of Trustwave Secure Web Gateway [EOL] »
Rashid Alsalmi
Consultant at a tech services company
We rarely have problems with this solution, but when we do then the technical support is great.
Read full review of Trustwave DbProtect »

Review 1 of 14

Technical Support

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