Compare Splunk vs Trustwave

Splunk

Based on 949 reviews.

Trustwave

Based on 16 reviews.

Latest Research

Buyer's Guide

IBM Security QRadar vs. Splunk Enterprise Security

December 2025

IBM Security QRadar vs. Splunk Enterprise Security

Updated: December 2025

Sample Customers

Splunk Enterprise Security

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Popular Solutions

Splunk Enterprise Security

161 reviews

Splunk AppDynamics

33 reviews

Splunk Observability Cloud

44 reviews

Trustwave DbProtect

0 reviews

Trustwave App Scanner [EOL]

0 reviews

Trustwave Secure Email Gateway

0 reviews

Top Industries

Financial Services Firm

13%

Computer Software Company

11%

Manufacturing Company

Government

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dhananjay Dileep
Senior Software Engineer at a consultancy
I have been using Splunk Observability Cloud for the past one year in my career. Splunk Observability Cloud has been...
Read full review of Splunk Observability Cloud »
Anonymous User
Senior Manager at a financial services firm
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
DevendraKumar1
Technology lead at a consultancy
I am using Splunk AppDynamics for application support and production support. I have worked for an alert system,...
Read full review of Splunk AppDynamics »
Shiboo Suren
Manager cybersecurity at a manufacturing company
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »
Siva Kuppala
Enterprise Architect at a tech vendor
The main use cases for Splunk User Behavior Analytics include threat detection. I detect insider threats, compromised...
Read full review of Splunk User Behavior Analytics »

Review 1 of 5

Marcelo Raza
Cyber Security Architect at a tech services company
In my company, there is a need to protect some reports, especially some little reports about some test databases,...
Read full review of Trustwave DbProtect »
Farooq Akbar
Cloud & Systems Admin at a computer software company
We primarily use it for Email protection and enhanced security features.
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Project Manager at a construction company
We use WebMarshal primarily for web securities.
Read full review of Trustwave WebMarshal [EOL] »
Anonymous User
IT Security & Compliance Administrator
Log collection, and correlation engine usage.
Read full review of Trustwave SIEM [EOL] »
JonathanChawatama
IT Security Consultant at a comms service provider

Read full review of Trustwave Secure Web Gateway [EOL] »

Review 1 of 5

Customer Service

CanselÖzcan
Managing Director at a tech services company
This is a global company, so there are lots of different support teams all over.
Read full review of Splunk AppDynamics »
UzairKhan
Business General Manager at a tech consulting company
I can rate the technical support of Splunk Cloud Platform as eight; they are quite helpful.
Read full review of Splunk Cloud Platform »
MANISH CHOUDHARY.
SOC manager at a tech vendor
The Splunk technical support is good but their call times differ.
Read full review of Splunk Enterprise Security »
MariyadasuKunti
Sr Solution Architect at a tech vendor
From a scale of one to ten, I rate the technical support an eight, based on my experiences raising tickets for Splunk...
Read full review of Splunk Observability Cloud »
Donald Baldwin
Principal Enterprise Architect at a tech consulting company
We don't use technical support very much. We've been using it for so long, we generally understand it and do not...
Read full review of Splunk Enterprise Security »
Daniel Hammons
Senior Director of Detection and Response at a consultancy
I would rate their support a seven out of ten. Sometimes, you get some solid people, but other times, it takes a bit...
Read full review of Splunk Enterprise Security »
Phanikumar Madiraju
Senior consultant specialist-ITID at a financial services firm
The solution's technical support is good. I rate the technical support a nine out of ten.
Read full review of Splunk AppDynamics »
Praveen-Kadali
Senior Consultant at a consultancy
Splunk technical support is good.
Read full review of Splunk Enterprise Security »
Kachi Nnamdi
Project Manager at a tech services company
The support from the vendor is good. I rate the support of AppDynamics a nine out of ten.
Read full review of Splunk AppDynamics »
Abdulrahman Kazamel
Presales Engineer at a tech services company
As we are not an AppDynamics end-user, our experience with technical support is different. At the same time, from a...
Read full review of Splunk AppDynamics »
Stanislav Chebotarev
General Manager at a tech services company
My engineer recently stated that there was no need to reach out to Splunk support because the product is very stable...
Read full review of Splunk SOAR »
Mark Roeder
Manager, Security Engineering at a computer software company
We don't use technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
Splunk Engineer at a logistics company
I have never used their support. We solve our problems by ourselves.
Read full review of Splunk ITSI (IT Service Intelligence) »
Evan Torrie
Principal software architect at a tech consulting company
The technical support team for the solution is good for our company. My company has a weekly meeting with Splunk's...
Read full review of Splunk Observability Cloud »
Anonymous User
Senior InfoSec Manager at a pharma/biotech company
Base-level support is suboptimal. Enterprise customers need the premium support package. Responses are often delayed,...
Read full review of Splunk Cloud Platform »
Anonymous User
SVP, Technical Operations at a tech vendor
Customer Service: The customer support team at Splunk is very good. Technical Support: The technical support team at...
Read full review of Splunk Enterprise Security »
Anonymous User
Enterprise Platform Manager at a healthcare company
I have used technical support. They jump on right in. If the individual is not able to understand my question, or if...
Read full review of Splunk AppDynamics »
Anonymous User
IT Manager at a mining and metals company
They have been pretty good with technical support. In fact, one of the technical support persons helped me in terms...
Read full review of Splunk AppDynamics »
Oluwaseun Oke
Owner at a tech services company
Technical support is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Manager Product Security and Operations at a computer software company
I haven't had much direct interaction with customer service and technical support. Our central Splunk team manages...
Read full review of Splunk SOAR »
Anonymous User
Senior Consultant at a tech vendor
I have not contacted support from AppDynamics.
Read full review of Splunk AppDynamics »
Gregg Woodcock
Consultant at a tech consulting company
It used to be great (but perhaps that was because my employer at the time was a key prospect in a vertical where...
Read full review of Splunk Enterprise Security »
Anonymous User
Director - Corporate Infrastructure at a tech services company
We initially contacted their support during the implementation. It was not for a very complex issue. It was more for...
Read full review of Splunk Cloud Platform »
Anonymous User
Manager IT Solutions at a pharma/biotech company
I've never contacted technical support. We don't take care of that aspect of the product.
Read full review of Splunk Observability Cloud »
Jaydatt Dhakane
Consultant at a computer software company
AppDynamics Database Monitoring has good technical support.
Read full review of Splunk AppDynamics »
Anonymous User
Lead Systems Engineer at a retailer
Their technical support is great.
Read full review of Splunk AppDynamics »
Anonymous User
IT Engineer at a tech company
We use technical support quite a bit. We've got a team of engineers and there are at least five or six of them that...
Read full review of Splunk AppDynamics »
Anonymous User
SIEM engineer at a computer software company
Support depends on the issue. Sometimes they help but most of the time, I have to solve the issue on my own. I would...
Read full review of Splunk Enterprise Security »
Anonymous User
Avp at a financial services firm
On a scale of one to ten, I would rate customer service as eight.
Read full review of Splunk Observability Cloud »
Mary Vasantha Golleru
Administrator at a tech vendor
If any issues arise, we can raise a vendor case, and resolutions are provided in a timely and accurate manner.
Read full review of Splunk Observability Cloud »

Review 1 of 30

Marcelo Raza
Cyber Security Architect at a tech services company
The solution's technical support is provided to us from Chicago by an analyst who also provides support to many in...
Read full review of Trustwave DbProtect »
JonathanChawatama
IT Security Consultant at a comms service provider
Technical support is very competitive.
Read full review of Trustwave Secure Web Gateway [EOL] »
Anonymous User
Associate Software Engineer(Security) at a tech company
Customer Service: 8/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Cyber Security Engineer at a tech services company
We did not interact much with the technical support but they were helpful when needed.
Read full review of Trustwave DbProtect »
Rashid Alsalmi
Consultant at a tech services company
We rarely have problems with this solution, but when we do then the technical support is great.
Read full review of Trustwave DbProtect »
Patrick Essien
Consultant Member at a financial services firm
I would give technical support a rating of 3/5.
Read full review of Trustwave DbProtect »
Anonymous User
Security Program Manager at a tech company
Had good technical support, as far I could remember.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Security Manager at a healthcare company
We haven't had to use technical support.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Salaes Manager at a tech services company
The vendor should provide technical support services. Instead, we are providing support for the customer. Whenever we...
Read full review of Trustwave Secure Email Gateway »
Timur Shaikhin
Chief Technology Officer at a non-profit
My experience with customer support has been good, although sometimes the time difference with the support team makes...
Read full review of Trustwave DbProtect »
Anonymous User
Regional Database Administrator / Information Security Analyst at a non-profit
The technical support isn't entirely the best. I would give them a rating of 6/10.
Read full review of Trustwave DbProtect »
Anonymous User
Project Manager at a construction company
Technical support was not bad. It wasn't the best because we don't manage it internally, but it's been okay.
Read full review of Trustwave WebMarshal [EOL] »
Farooq Akbar
Cloud & Systems Admin at a computer software company
Support is not so good, honestly. The response time could be faster.
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Associate QA Engineer at a tech company
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »

Review 1 of 14

Technical Support

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