Compare Splunk vs Trustwave

Splunk

Based on 956 reviews.

Trustwave

Based on 16 reviews.

Latest Research

Buyer's Guide

IBM Security QRadar vs. Splunk Enterprise Security

December 2025

IBM Security QRadar vs. Splunk Enterprise Security

Updated: December 2025

Sample Customers

Splunk Enterprise Security

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Popular Solutions

Splunk Enterprise Security

159 reviews

Splunk AppDynamics

34 reviews

Splunk Observability Cloud

47 reviews

Trustwave DbProtect

0 reviews

Trustwave App Scanner [EOL]

0 reviews

Trustwave Secure Email Gateway

0 reviews

Top Industries

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Government

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Taiwo Ige
IT Operations Engineer at a wholesaler/distributor
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Anonymous User
Senior Manager at a financial services firm
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
DevendraKumar1
Technology lead at a consultancy
I am using Splunk AppDynamics for application support and production support. I have worked for an alert system,...
Read full review of Splunk AppDynamics »
DhirendraSingh2
Senior Consultant at a consultancy
I work in the telecommunication domain where we manage routers, WLAN services, and various other services from which...
Read full review of Splunk ITSI (IT Service Intelligence) »
Shiboo Suren
Manager cybersecurity at a manufacturing company
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »

Review 1 of 5

Marcelo Raza
Cyber Security Architect at a tech services company
In my company, there is a need to protect some reports, especially some little reports about some test databases,...
Read full review of Trustwave DbProtect »
Farooq Akbar
Cloud & Systems Admin at a computer software company
We primarily use it for Email protection and enhanced security features.
Read full review of Trustwave Secure Email Gateway »
Anonymous User
Project Manager at a construction company
We use WebMarshal primarily for web securities.
Read full review of Trustwave WebMarshal [EOL] »
Anonymous User
IT Security & Compliance Administrator
Log collection, and correlation engine usage.
Read full review of Trustwave SIEM [EOL] »
JonathanChawatama
IT Security Consultant at a comms service provider

Read full review of Trustwave Secure Web Gateway [EOL] »

Review 1 of 5

Customer Service

Ravi Nandasana
Splunk Architect/DevOps Engineer at a tech services company
Technical support for Splunk Enterprise Security is very good. We have daily calls. They are very helpful, rating at...
Read full review of Splunk Enterprise Security »
SoheylNorozi
IT Consultant at a tech services company
I am happy with the support, how they respond and help to solve issues.
Read full review of Splunk Observability Cloud »
Sathish Suluguri
Splunk SOAR/Phantom at a consultancy
The support from the Splunk side is very good. They provide the best support.
Read full review of Splunk Enterprise Security »
Benjamin Agbanowe
Splunk ENGINEER at a transportation company
The technical support responded quickly and provided high-quality assistance. They paid close attention to our issue,...
Read full review of Splunk ITSI (IT Service Intelligence) »
Taiwo Ige
IT Operations Engineer at a wholesaler/distributor
I find Splunk's customer service to be great compared to many other products. They do a good job of responding within...
Read full review of Splunk Observability Cloud »
DipeshBhawsar
Archtect at a financial services firm
The technical support was responsive and knowledgeable.
Read full review of Splunk Enterprise Security »
Amit Moralwar
Senior Information Security Engineer at a tech company
The technical support is good.
Read full review of Splunk SOAR »
Mohammed Hassan
Regional Director at a computer software company
I would rate them an eight out of ten.
Read full review of Splunk AppDynamics »
Laurentiu Popescu
Chief Product Officer at a comms service provider
We provide the Splunk Enterprise Security Threat Intelligence framework as a level three service for hunting and...
Read full review of Splunk Enterprise Security »
Michael Waite
IT Orchestration Architect at a university
I evaluate customer service and technical support as excellent. Anytime that we've had an issue, we've been able to...
Read full review of Splunk Enterprise Security »
Oluwatoyin Deinde
Head, Production Assurance and Customer Care at a financial services firm
I have used technical support and rate it an eight out of ten.
Read full review of Splunk AppDynamics »
Mohammed Hassan
Regional Director at a computer software company
The technical support is amazing.
Read full review of Splunk AppDynamics »
Scott Eagles
Senior Splunk engineer at a manufacturing company
The solution's technical support is awesome, and I love it.
Read full review of Splunk Enterprise Security »
Ananth Narayana Rao
Vice President Hybrid Cloud Operations at a consultancy
We have received good technical support when needed.
Read full review of Splunk Observability Cloud »
Anonymous User
Product Manager, CyberSecurity at a tech services company
The technical support here in South Africa hasn't been great, but I understand why as we make up less than 3% of...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Principal, Enterprise Architect at a computer software company
I would rate their support an eight out of ten.
Read full review of Splunk AppDynamics »
Anonymous User
Sr. IT Manager at a pharma/biotech company
Technical support is usually pretty good. They are responsive, knowledgeable, and helpful.
Read full review of Splunk Enterprise Security »
Anonymous User
Service Health Operations Analyst at a recruiting/HR firm
I personally haven't used technical support but the company definitely has. They're on site all the time. I know from...
Read full review of Splunk AppDynamics »
Anonymous User
Systems Engineer III at a financial services firm
Technical support is better than in most of my experiences with most companies. They don't solve tickets as fast as...
Read full review of Splunk AppDynamics »
Anonymous User
Architect at a tech consulting company
I encourage users to use the vendor management team and cultivate a relationship with them. I have worked with...
Read full review of Splunk Enterprise Security »
Anonymous User
Spanish Language Specialist at a tech services company
Technical support is very good. We have a good team working with Wipro and AppDynamics.
Read full review of Splunk AppDynamics »
Anonymous User
Business Intelligence Developer at a university
Support is quick and competent.
Read full review of Splunk Enterprise Security »
Anonymous User
Chief Architect at a aerospace/defense firm
Generally, technical support has been very, very quick. It's been refreshing that a company responds quickly to...
Read full review of Splunk AppDynamics »
Ahmed Sokar
Senior IT Administrator at a tech services company
Technical support from AppDynamics is excellent.
Read full review of Splunk AppDynamics »
Anonymous User
Associate Support Engineer at a healthcare company
Technical support is really good. The response is very fast. They are helpful. I get answers to my questions. I'm...
Read full review of Splunk AppDynamics »
Konstantinos Michailidis
Digital Performance Tester at a tech vendor
I haven't worked with them directly. I remember the developers contacted them once, and they received answers within...
Read full review of Splunk AppDynamics »
Norman Freitag
Account-Manager at a tech consulting company
The support is quite good. Sometimes, of course, you want to have a shorter resolution time, however, it also depends...
Read full review of Splunk SOAR »
Anonymous User
Sr. Splunk Admin / Developer Engineer at a financial services firm
The response time and quality of technical support vary between P1 and P2 levels. For instance, our dashboard,...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Application Development Mansger at a manufacturing company
We have opened very, very few tickets; low numbers. We've been satisfied with technical support.
Read full review of Splunk AppDynamics »
Chaitanya Moturi
IT specialist and splunk admin at a computer software company
Technical support is very good. I'm satisfied with the level of knowledge the techs have and the response time.
Read full review of Splunk ITSI (IT Service Intelligence) »

Review 1 of 30

Marcelo Raza
Cyber Security Architect at a tech services company
The solution's technical support is provided to us from Chicago by an analyst who also provides support to many in...
Read full review of Trustwave DbProtect »
Anonymous User
Associate QA Engineer at a tech company
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Salaes Manager at a tech services company
The vendor should provide technical support services. Instead, we are providing support for the customer. Whenever we...
Read full review of Trustwave Secure Email Gateway »
Timur Shaikhin
Chief Technology Officer at a non-profit
My experience with customer support has been good, although sometimes the time difference with the support team makes...
Read full review of Trustwave DbProtect »
Farooq Akbar
Cloud & Systems Admin at a computer software company
Support is not so good, honestly. The response time could be faster.
Read full review of Trustwave Secure Email Gateway »
Patrick Essien
Consultant Member at a financial services firm
I would give technical support a rating of 3/5.
Read full review of Trustwave DbProtect »
Rashid Alsalmi
Consultant at a tech services company
We rarely have problems with this solution, but when we do then the technical support is great.
Read full review of Trustwave DbProtect »
Anonymous User
Security Program Manager at a tech company
Had good technical support, as far I could remember.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Project Manager at a construction company
Technical support was not bad. It wasn't the best because we don't manage it internally, but it's been okay.
Read full review of Trustwave WebMarshal [EOL] »
Anonymous User
Cyber Security Engineer at a tech services company
We did not interact much with the technical support but they were helpful when needed.
Read full review of Trustwave DbProtect »
Anonymous User
Security Manager at a healthcare company
We haven't had to use technical support.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Regional Database Administrator / Information Security Analyst at a non-profit
The technical support isn't entirely the best. I would give them a rating of 6/10.
Read full review of Trustwave DbProtect »
Anonymous User
Associate Software Engineer(Security) at a tech company
Customer Service: 8/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
JonathanChawatama
IT Security Consultant at a comms service provider
Technical support is very competitive.
Read full review of Trustwave Secure Web Gateway [EOL] »

Review 1 of 14

Technical Support

No Data Available

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