Compare TeamViewer vs Zoho

TeamViewer

Based on 126 reviews.

Zoho

Based on 211 reviews.

Latest Research

Buyer's Guide

TeamViewer Business vs. Zoho Assist

July 2025

Zoho Assist vs. TeamViewer Business

Updated: July 2025

Buyer's Guide

TeamViewer Business vs. Zoho Assist

July 2025

TeamViewer Business vs. Zoho Assist

Updated: July 2025

Overview

TeamViewer is a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. TeamViewer can be used without charge by non-commercial users, and Business, Premium and Corporate versions are available. TeamViewer GmbH was founded in 2005 in Uhingen, Germany. UK-based private equity firm Permira acquired TeamViewer GmbH from Durham, North Carolina-based software developer GFI Software in 2014.

Information Not Available

Sample Customers

TeamViewer Business

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

TeamViewer Tensor

GE Oil & Gas, Android Police, Smartlaunch

Zoho Desk

Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket

Zoho Assist

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

Zoho Meeting

Karpagam College of Engineering, Associate Business Service India

Popular Solutions

TeamViewer Business

4 reviews

TeamViewer Remote Management

10 reviews

2 reviews

12 reviews

4 reviews

8 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

11%

Government

Comms Service Provider

Computer Software Company

13%

Manufacturing Company

Comms Service Provider

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Babawale Awojinrin
IT Operations Manager at Healthplus limited
This functionality proves valuable, especially in scenarios like remote monitoring. TeamViewer Remote Management...
Read full review of TeamViewer Remote Management »
IanWeekes
Technical Architect at National Grid
TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple...
Read full review of TeamViewer Tensor »
Anonymous User
Software Consultant at a tech vendor
We install the software for our customers for purposes of controlling their businesses and resolving technical...
Read full review of TeamViewer Pilot »

Review 1 of 3

AliHaider1
Freelancer at Upwork
My experience includes over five years in this field, and I have completed many projects related to various...
Read full review of Zoho Creator »
Romani Labib
Director of Information Technology at MASFinancials
My current users use Zoho CRM to manage customer relationship management. They upload leads, customers, and contact...
Read full review of Zoho CRM »
Sainath Racherla
Associate Director at Scimax Global LLC
The main purpose of using Zoho Projects is for coordinating projects, with a primary focus on bug and defect management.
Read full review of Zoho Projects »
Anonymous User
Senior Zoho Developer
The use case of Zoho Analytics involves setting up software to track leads. We track the sales funnel and set up...
Read full review of Zoho Analytics »
Anonymous User
Solution architect at SM Supermalls
Our primary use case for Zoho CRM Plus is centered around customer service. We aim to have a common customer database...
Read full review of Zoho CRM Plus »

Review 1 of 5

Customer Service

VamsiKrishna2
Software Trainee at Eidiko
We've used technical support once or twice. I have faced issues with the TeamViewer application. I have tried...
Read full review of TeamViewer Business »
Abhay Yashwantrao
IT Manager at Searphic Management
I did not use the support from TeamViewer.
Read full review of TeamViewer Business »
Stephen Achi
Cyber Security Head at a tech services company
We have received good support from the customer service team although at times we have waited a long time in the queue.
Read full review of TeamViewer Business »
Mohammad Yasin
IT and Procurement Executive at iris communications
I have not used the support from TeamViewer.
Read full review of TeamViewer Business »
Kotayba Bouzian
Founder, VP at Digital Age Blog
I've never been in touch with technical support.
Read full review of TeamViewer Business »
Benny Sumitro
GM Technical Management at PT. DATACOMM DIANGRAHA
I have not contacted technical support.
Read full review of TeamViewer Business »
Anonymous User
Software Test Engineer at a tech services company
I have not contacted technical support.
Read full review of TeamViewer Business »
Anonymous User
Principal Owner at a consultancy
I didn't directly deal with technical support myself. I can't speak to how helpful or responsive they are.
Read full review of TeamViewer Remote Management »
Jason Miller
Application Engineer at AirTies
I haven't had a chance to use their tech support. I've only searched a couple times on forums.
Read full review of TeamViewer Business »
Dan Wilkening
Network Administrator at Parksite Inc.
The technical support has been great. The couple of times that I have ever needed anything, I will send an email. I...
Read full review of TeamViewer Business »
Anonymous User
Director at Morpheus Technologies Ltd
We hardly have to use technical support. When I have in the past, they have been very good: prompt, professional and...
Read full review of TeamViewer Business »
Reviewer97120
Global Partner Service Practice at a tech vendor
I have not contacted the support, I have not had any issue needing the support.
Read full review of TeamViewer Business »
Rich Mayo
Owner at Sensible Solutions Inc.
The few times I've had to use technical support, it's been fine.
Read full review of TeamViewer Business »
Anonymous User
Windows Server Administrator
I have not used their technical support.
Read full review of TeamViewer Business »
Anonymous User
Network Technician at a maritime company
I’ve never had the chance to talk to technical support.
Read full review of TeamViewer Business »
CharlesORIAKU
Architect at Fayat SA
I have yet to contact technical support.
Read full review of TeamViewer Remote Management »
Erkan Varol
SAP manager at Ankutsan
I've never used technical support from TeamViewer.
Read full review of TeamViewer Business »
George-Smith
Chief Building Inspector at a government
I used them once when I was trying to get my prescription renewed. Before TeamViewer, they had Blizz. When they...
Read full review of TeamViewer Business »
Devanand PR
IT Support Executive at a healthcare company
We've never actually reached out the technical support. I can't speak to their level of helpfulness or responsiveness...
Read full review of TeamViewer Business »
Anonymous User
Associate General Counsel at a energy/utilities company
Satisfactory
Read full review of TeamViewer Business »
Dinesh Gururaj
IT Analyst at Qfba
I have never contacted the solution's technical support, but I feel they are pretty good.
Read full review of TeamViewer Remote Management »
Anonymous User
Software Consultant at a tech vendor
The tech support is good, although they have recently made modifications to their licensing model.
Read full review of TeamViewer Pilot »
GiancarloScali
Project Manager at SOLUZIONE SRL
My company doesn't need any technical support because we provide technical support to our customers.
Read full review of TeamViewer Remote Management »
Anonymous User
Account Manager, Cybersecurity at a tech services company
I have not contacted technical support.
Read full review of TeamViewer Business »
GiancarloScali
Project Manager at SOLUZIONE SRL
When we needed some support, we receive a very quick response.
Read full review of TeamViewer Business »
StephenDay
IT Director at a healthcare company
Their support has always been good. Over the years, there have been things where I had a question come up or...
Read full review of TeamViewer Business »
ValeryTezo
Senior ICT Consultant/Project Manager at Qualisys
I've never used technical support. I cannot speak to how helpful or responsive they are.
Read full review of TeamViewer Remote Management »
Anonymous User
Server and Applications Specialist at a comms service provider
I have only called to add a user license and it was a quick call.
Read full review of TeamViewer Business »
Marios Morfakis
Regional Manager at AKC Enterprise Ltd
I have used the support from TeamViewer. I would rate the support from TeamViewer a five out of five.
Read full review of TeamViewer Business »
Ahmed_Adel
Technical manager at SAFE-SAS
I've never been in contact with technical support.
Read full review of TeamViewer Remote Management »

Review 1 of 30

Laban Kipngeno
Network Security and Data Specialist at JW Seagon
We get good support from Zoho India but it would be good if they can improve on the language.
Read full review of Zoho Projects »
Harshal Kansara
Manager - Sales & NBO at a tech services company
The customer service and support for this solution is great.
Read full review of Zoho CRM »
AdnanNasir
Human Resources Generalist at EMumba
Customer service is excellent. They respond immediately and resolve issues instantly as well. Whenever I have a...
Read full review of Zoho Recruit »
AliHaider1
Freelancer at Upwork
In my last company, they had advanced partnerships with Zoho, and I have chatted with the Zoho team recently as a...
Read full review of Zoho Creator »
Amit Kawadiwale
Director at quickwork
I have contacted support a couple of times. They are quick to respond and resolve our queries.
Read full review of Zoho CRM Plus »
Gokulakrishnan G
Founder at GGSH&CO LLP
For support, I would rate it as eight or nine.
Read full review of Zoho Creator »
Yogesh Kumar Mali
Managing Director at ALPHA LABS TECH PVT LTD
I contacted support regarding the type of license I was procuring. My experience with support was good. I raised a...
Read full review of Zoho Projects »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
Getting support for the tool is difficult.
Read full review of Zoho Creator »
AnandMaurya
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
We encountered issues with the solution related to bugs and breakdowns. However, we could resolve these issues...
Read full review of Zoho Creator »
Ian_MacFarlane
Technical Solutions Architect at Valencia IIP Advisors Limited
Technical support has always been good. I would rate it a four and a half out of five. They have now regionalized,...
Read full review of Zoho CRM »
MohamedShaheen
Finance Executive at Yugoslavian Furniture Co & Slovenian Furniture
Zoho Sign's customer support sometimes does not respond at the proper time. Whenever we send them a message, they...
Read full review of Zoho Sign »
AdemolaOlamide
Business Development Manager at Computer Learning centre
The technical support for Zoho CRM is good.
Read full review of Zoho CRM »
Olivier Stas
Operations Manager at Licent
We have not contacted technical support.
Read full review of Zoho Desk »
BOTU AKHIL SAI
Zoho developer at Lighthouse Learning Group
The customer service is quite good. When issues are escalated, responses are faster. Sometimes there might be delays,...
Read full review of Zoho Creator »
Murali Sunkara
Investor at a computer software company
The solution's technical support was good. I rate the technical support an eight out of ten.
Read full review of Zoho Sign »
AniketPatil
IT Projects and Strategy Manager at RoboTouch
My experience with technical support has been very good. I would rate technical support as a nine on a scale of 1 to 10.
Read full review of Zoho Creator »
SHEHBAZ HUSSAIN
Certified Consultant/self employed at FAIRCHANCE FOR CRM
The customer service is excellent.
Read full review of Zoho CRM »
Subha Mariappan
Senior PPM consultant at CAPPMPL
The solution’s technical support is good.
Read full review of Zoho Projects »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
I haven't contacted the support yet.
Read full review of Zoho Analytics »
Krishna Vasireddy
Director at LTI - Larsen & Toubro Infotech
I would rate their customer service at eight out of ten. However, there is room for improvement, especially regarding...
Read full review of Zoho People Plus »
Anonymous User
Head of Human Resources at a manufacturing company
I've never contacted technical support. I cannot speak to how helpful or responsive they are in general.
Read full review of Zoho Recruit »
Anonymous User
CEO at a consultancy
Customer Service: 5 out of 5 Technical Support: 4 out of 5
Read full review of Zoho CRM »
Sathish V.K.
Zoho Creator at Sofvare
Sometimes we contact support. Our experience with support has been good.
Read full review of Zoho Desk »
Anonymous User
Recruiter at a recruiting/HR firm
The technical support is amazing. They're really great at what they do and I was very satisfied with them. They call...
Read full review of Zoho Recruit »
Rae Passo
HR Specialist
Zoho's technical support staff were helpful during our transition from Zoho to Paylocity.
Read full review of Zoho Recruit »
Anonymous User
MSc student at a university
Customer Service: I don't remember even needing to use customer service so I cannot comment here. Technical Support:...
Read full review of Zoho Analytics »
Jatin Rao
Zoho Developer at Tarini Consulting
The directory or the centralized user management in Zoho One is a really helpful feature that simplifies user...
Read full review of Zoho One »
Anonymous User
Business Analyst at a retailer
Customer Service: Customer service is a 4/5. They will answer your questions quickly, and generally provide helpful...
Read full review of Zoho Analytics »
Azmat Ullah
Sr Zoho Developer and Consultant at Xpert Prime
The technical support is generally good, though sometimes they are not immediately available. There are multiple...
Read full review of Zoho CRM »
Arthur Young
President/Founder at Interbit
They are medium in terms of wait time and the response itself. From one to five, I would rate them a three.
Read full review of Zoho CRM »

Review 1 of 30

Technical Support

No Data Available

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