Compare TitanHQ vs Trellix

TitanHQ

Based on 98 reviews.

Trellix

Based on 433 reviews.

Sample Customers

TitanHQ SpamTitan

De Montfort University, Scope Services, Park County School District, NRC, Quality Smith, Toyota, CarTrawler, Videotron

Trellix MOVE AntiVirus

Kleberg Bank, Sicredi, Seagate, Loop Technology, Vidant Health, Xcel Energy, Cook County, Berkshire Health Systems, Mauser, China Pacific Insurance, Cologne-Bonn Airport, Bank Central Asia, Boston Medical Center, Boston Scientific

Trellix Collaboration Security

Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market

Popular Solutions

TitanHQ SpamTitan

4 reviews

TitanHQ WebTitan

1 reviews

Trellix Endpoint Security Platform

21 reviews

Trellix MOVE AntiVirus

7 reviews

Trellix Network Detection and Response

7 reviews

Top Industries

Computer Software Company

17%

Manufacturing Company

Performing Arts

Financial Services Firm

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ricky Brewster
Helpdesk Internal Systems Manager at a consultancy
We are an MSP, so we provide TitanHQ SpamTitan to our customers. It is primarily used for email security.
Read full review of TitanHQ SpamTitan »
Pusa Alexandru-Catalin
Managing Partner at a legal firm
I mainly use TitanHQ for email protection, specifically for no false alarms and minimal spam.
Read full review of TitanHQ WebTitan »

Review 1 of 2

Felipe Antoniazzi
Cybersecurity Engineer Lead at a healthcare company
In my field, I have been in the information security area for 17 years, and I am currently working in my position for...
Read full review of Trellix Collaboration Security »
GANESAN K
Senior Technical Engineer at a security firm
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
CESARCASTRO
Committee Of IT Cybersececurity at a energy/utilities company
We are in the energy market, specifically in energy generation. We got the Trellix EDR installed in most endpoints.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Kumaresan B
Senior Technical Support Engineer at a consultancy
We block DMARC for incoming mails and have threat detection enabled to block or identify any spam mail received in...
Read full review of Trellix Email Security »
Bhupesh-Sharma
Large account Manager at a media company
We do not use Trellix Intrusion Prevention System; rather, we sell the Trellix Intrusion Prevention System solution....
Read full review of Trellix Intrusion Prevention System »

Review 1 of 5

Customer Service

Joe Connor
IT Technician at a tech services company
The technical support team normally gets back to us pretty quickly. However, they're a notch off of perfect. There...
Read full review of TitanHQ SpamTitan »
Klaus Nielsen
CEO - Owner at a tech services company
Our technical team is delighted with the support. They make a phone call or send an email and get help immediately....
Read full review of TitanHQ SpamTitan »
Michael Mok
Head of Infrastructure at a maritime company
I would rate TitanHQ support eight out of 10 based on their ability to resolve day-to-day issues. My experience has...
Read full review of TitanHQ WebTitan »
Jeremy Stewart
IT Director at a healthcare company
They're very responsive. They don't have a phone number to call. You have to email them in order to get that phone...
Read full review of TitanHQ SpamTitan »
Johnny Zodrow
Service Manager at a tech services company
The biggest benefit of being a partner of TitanHQ is the support. Every account manager seems to go above and beyond...
Read full review of TitanHQ SpamTitan »
Pusa Alexandru-Catalin
Managing Partner at a legal firm
I contacted support only when it came time to renew and collect payment. contacted them once or twice, if I remember...
Read full review of TitanHQ SpamTitan »
Charles Laverdière
Technical Specialist at a tech services company
TitanHQ helps us with any technical difficulty that we are having. I would rate the support a ten out of ten. They...
Read full review of TitanHQ SpamTitan »
Jeff Edwards
President at a energy/utilities company
Their support is average. I would rate them a six out of ten.
Read full review of TitanHQ SpamTitan »
Milovan Milic
Head of IT at a educational organization
Their technical support is fine. We have had a few calls and issues were resolved, sometimes on the same day,...
Read full review of TitanHQ SpamTitan »
Nanyo Nanev
Managing Director at a tech services company
I rate TitanHQ support ten out of ten. We needed help only once, and the issue was resolved in a day. Our team love...
Read full review of TitanHQ SpamTitan »
Mikael Jordan
Help Desk Manager/Information Security Analyst at a non-tech company
The communication with them is perfect. In fact, we had a call with them earlier today that they initiated, which is...
Read full review of TitanHQ SpamTitan »
Mark Politowicz
Endpoint Management Engineer at a government
Their support is amazing. If I ever have a question, the fellow that set me up allows me to just drop him an email...
Read full review of TitanHQ WebTitan »
Vipin Malhan
Network and Security Engineer at a manufacturing company
If I need support, I can immediately send a ticket and click connect on the website. They'll be able to go in and do...
Read full review of TitanHQ SpamTitan »
Rick Shepard
IT Manager at a construction company
We changed to a new mail server and we had some issues getting SpamTitan working on the new one, from a traffic...
Read full review of TitanHQ SpamTitan »
Chris Anzalone
Senior Network Engineer at a comms service provider
They have amazing tech support. They went above and beyond. During setup, they gave us templates for our end-user...
Read full review of TitanHQ SpamTitan »
Abdul Ali
Business Analyst at a wholesaler/distributor
We only used their support once, so I cannot really judge the support capabilities of SpamTitan. We didn't really...
Read full review of TitanHQ SpamTitan »
James Martin
Director of IT at a construction company
Their support is A+. If I can give them an 11 or a 12 out of ten, I would. They've always been there for me when I've...
Read full review of TitanHQ SpamTitan »
Kip Poe
VP of IT at a financial services firm
For the couple of cases I've had, they've been great. They got back to us and had things fixed pretty quickly. I had...
Read full review of TitanHQ WebTitan »
Ron D.
Owner/Founder at a tech services company
Their support is good. Some time ago, they opened up support out of California, which is better. When we first...
Read full review of TitanHQ SpamTitan »
Anonymous User
Owner/President at a tech services company
There is a lot of stuff on the user interface, but it is very easy to use. It's very well-organized and easy to find...
Read full review of TitanHQ SpamTitan »
Anonymous User
Information Technology Manager at a financial services firm
The support hours are tough for U.S.-based companies like ours, because they're in Europe. They did tell me that...
Read full review of TitanHQ SpamTitan »
Anonymous User
IT PRO at a tech services company
Collaboration between us, as an MSP, and TitanHQ is good. We had some problems with the platform recently when were...
Read full review of TitanHQ WebTitan »
Anonymous User
DevOps Director at a educational organization
The customer service is outstanding. If I have a question, I can open a ticket, and they usually get back to me...
Read full review of TitanHQ SpamTitan »
Anonymous User
Chief Information Officer at a wellness & fitness company
Titan HQ's support is very responsive. There is a time zone difference so sometimes it takes a while to get feedback....
Read full review of TitanHQ WebTitan »
Michael M. Levin
Attorney
I've never had a problem that required support, but I contacted TitanHQ support initially with questions about how to...
Read full review of TitanHQ SpamTitan »
Denise Tollensdorf
Library Director
I have not used their technical support. I haven't had any problems with the solution.
Read full review of TitanHQ WebTitan »
David Mosley
CEO at a consultancy
Support is really good. Recently, they hired a new person. This person works with people like us to find out if we...
Read full review of TitanHQ SpamTitan »
Abhijit Mukherji
IT Head at a energy/utilities company
Customer support is very good. They respond quickly, and when issues arise due to the new engine, they handle them...
Read full review of TitanHQ SpamTitan »
Sandra Thompson
IT Support Consultant at a non-profit
The tech support has been very good. We've not needed to use it very much, but when we have they have come back to us...
Read full review of TitanHQ SpamTitan »
Anonymous User
IT manager at a consumer goods company
I have contacted their technical support several times. They're very good. I don't have a competing solution, but...
Read full review of TitanHQ SpamTitan »

Review 1 of 30

Abhimanyu Das
Senior Associate at a tech vendor
Customer support for Trellix Endpoint Security Platform responds quickly, but if there are unresolved issues, they...
Read full review of Trellix Endpoint Security Platform »
SanjeetkumarSingh
Senior manager at a tech vendor
I've never dealt with technical support. I would not be able to rate their services.
Read full review of Trellix MOVE AntiVirus »
ObaseunAwoyinfa
Security Consultant at a consumer goods company
Support for Trellix EDR is not great. There have been instances where we encountered issues that required support...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Venugopal Potumudi
Senior Consultant at a tech vendor
For desktop support, they are pretty good.
Read full review of Trellix Endpoint Security Platform »
Chetankumar Savalagimath
Delivery Manager at a tech services company
The tech support is great. The engineering team helped us well at one point, and they're very good.
Read full review of Trellix ESM »
Michael Tsentsarevsky
Cyber Security Analyst. Technology, Intelligence, Research and Evaluation at a financial services firm
We have very good support from McAfee. We are satisfied with the level of service.
Read full review of Trellix MOVE AntiVirus »
Madan Mohan
Director Operations at a tech services company
Regarding technical support, our team is also highly skilled in this area, so most of the time, when we need...
Read full review of Trellix Cloud Workload Security »
Hamada Elewa
System Engineer - Security Presales at a comms service provider
The support from FireEye Network Security is not very good. Palo Alto and Fortinet have better support. I rate the...
Read full review of Trellix Network Detection and Response »
HameedAhmed
Joint Director at a non-profit
Trellix Endpoint Security provides very good support. I would rate their customer service nine out of ten.
Read full review of Trellix Endpoint Security Platform »
CESARCASTRO
Committee Of IT Cybersececurity at a energy/utilities company
I have spent a lot of time with this product. I have contracted support and also have an operating control so I can...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Nishant Singh Chauhan
Assitanat Manager at a financial services firm
The solution's technical support is good. During the night time, I have seen that there are some issues with the...
Read full review of Trellix DLP »
Anonymous User
Junior Product Consultant at a tech services company
Their technical support is good. It is better than Symantec.
Read full review of Trellix Intrusion Prevention System »
Hitesh Dand
Manager- Process Excellence at a outsourcing company
Technical support is good. They respond faster.
Read full review of Trellix Endpoint Security Platform »
Wilfred Mwigio
ITOfficer at a educational organization
The tech support was pretty responsive and I believe all my questions were answered within the stated timeline. I...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Cyber Security Consultant at a energy/utilities company
The customer service is good.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Admin at a tech services company
We did not have any issue with the need to contact technical support.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
System Engineer at a comms service provider
The support that we get from McAfee is excellent.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Lead Information Technology Specialist at a healthcare company
Customer Service: very good .... Technical Support: Technical support is excellent. We've worked with them a lot over...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Senior Value Engineering at a tech vendor
The technical support for Trellix Helix is rated four out of five. Despite the ongoing transformation due to a fusion...
Read full review of Trellix Helix Connect »
Deepti Tewari
Consultant at a tech services company
Technical support is very good. I'll say in the Middle East, I don't know about other divisions, but in the Middle...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Security Analyst at a financial services firm
We receive our technical support through a third-party. Directly with FireEye, I'm not sure about technical support.
Read full review of Trellix Network Detection and Response »
Anonymous User
Regional Head Customer Experience at a financial services firm
I've never been in touch with technical support. We do have our own internal IT team we would turn to if we ran into...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Sr. Sales Engineer at a tech services company
They had pretty good tech support. I think a lot of what happened to McAfee, from my perspective, was everything went...
Read full review of Trellix Endpoint Detection and Response (EDR) »
PankajKumar24
IT Manager at a tech services company
The technical support of Trellix DLP rates at eight points. The support is not optimal for Trellix solution. There...
Read full review of Trellix DLP »
Anonymous User
Junior Product Consultant at a tech services company
We've used technical support in the past and have found them to be quite good. They're better than other competitors....
Read full review of Trellix Intrusion Prevention System »
SenITCOn45
IT Senior Consultant at a manufacturing company
Technical support is good. They respond well, and if we send them software that we think is suspicious then they...
Read full review of Trellix Network Detection and Response »
Archie Scorgie
Information Security Senior Advisor at a energy/utilities company
We do get quick responses from support. However, it sometimes takes a bit longer to reach the final solution,...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
General Manager at a tech services company
I rate Trellix support nine out of 10.
Read full review of Trellix Endpoint Security Platform »
Sagi Zelinger
Professional Services Division Manager at a tech services company
Technical support is great.
Read full review of Trellix Network Detection and Response »
Anonymous User
Senior Technology Specialist at a financial services firm
I haven't used any tech support. We tend to get the latest updates to protect ourselves. However, if we need to, we...
Read full review of Trellix MOVE AntiVirus »

Review 1 of 30

Technical Support

No Data Available

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