Compare TitanHQ vs Trellix

TitanHQ

Based on 98 reviews.

Trellix

Based on 448 reviews.

Sample Customers

TitanHQ SpamTitan

De Montfort University, Scope Services, Park County School District, NRC, Quality Smith, Toyota, CarTrawler, Videotron

Trellix MOVE AntiVirus

Kleberg Bank, Sicredi, Seagate, Loop Technology, Vidant Health, Xcel Energy, Cook County, Berkshire Health Systems, Mauser, China Pacific Insurance, Cologne-Bonn Airport, Bank Central Asia, Boston Medical Center, Boston Scientific

Trellix Collaboration Security

Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market

Popular Solutions

TitanHQ SpamTitan

4 reviews

TitanHQ WebTitan

1 reviews

Trellix Endpoint Security Platform

19 reviews

Trellix MOVE AntiVirus

3 reviews

Trellix Network Detection and Response

3 reviews

Top Industries

Computer Software Company

13%

Financial Services Firm

Construction Company

Manufacturing Company

Financial Services Firm

11%

Manufacturing Company

11%

Government

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pusa Alexandru-Catalin
Managing Partner at Cabinet Avocat Pusa Alexandru Catalin

Read full review of TitanHQ SpamTitan »
Pusa Alexandru-Catalin
Managing Partner at Cabinet Avocat Pusa Alexandru Catalin
I mainly use TitanHQ for email protection, specifically for no false alarms and minimal spam.
Read full review of TitanHQ WebTitan »

Review 1 of 2

Felipe Antoniazzi
Cybersecurity Engineer Lead at Johnson & Johnson
In my field, I have been in the information security area for 17 years, and I am currently working in my position for...
Read full review of Trellix Collaboration Security »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
JerryOniye
Enterprise Resources Planning Manager at Mandilas Toyota
I can briefly describe our use cases for Trellix MOVE AntiVirus. We use it on all our computers at the office here....
Read full review of Trellix MOVE AntiVirus »
Bhupesh-Sharma
Large account Manager at Softcell Technologies Limited
We do not use Trellix Intrusion Prevention System; rather, we sell the Trellix Intrusion Prevention System solution....
Read full review of Trellix Intrusion Prevention System »
Philippe Panardie
RSSI at SDIS49
We are working with Palo Alto products, specifically firewalls. We are only using Palo Alto Firewalls and not Cortex....
Read full review of Trellix Advanced Threat Defense »

Review 1 of 5

Customer Service

Andrew Dalman
President at ActiveCo
Their services are awesome so we don't have a lot of problems with spam and viruses plaguing our customers. However,...
Read full review of TitanHQ SpamTitan »
Larrie Case
Owner at Case Computers
I've only had to call TitanHQ for minor things, but they've been very responsive. Their support is much better than...
Read full review of TitanHQ SpamTitan »
Walter William Holliday
Enterprise Architect at Unified System Solutions, Ltd.
When I needed to configure it and set it up, their support was just unbelievably good. They helped me extensively. I...
Read full review of TitanHQ SpamTitan »
Jeff Edwards
President at Energy Control Systems
Their support is average. I would rate them a six out of ten.
Read full review of TitanHQ SpamTitan »
Milovan Milic
Head of IT at Ichthus College Veenendaal
Their technical support is fine. We have had a few calls and issues were resolved, sometimes on the same day,...
Read full review of TitanHQ SpamTitan »
Joe Connor
IT Technician at a tech services company
The technical support team normally gets back to us pretty quickly. However, they're a notch off of perfect. There...
Read full review of TitanHQ SpamTitan »
Paul Adrignola
President at Record Printing
TitanHQ's overall support is excellent. I would rate them as nine or 10 (out of 10). The few times that I did have to...
Read full review of TitanHQ SpamTitan »
Ray Kiesbrink
CTO at a tech services company
The technical support is very good. One time, because of something we did, and not because the product failed, they...
Read full review of TitanHQ SpamTitan »
Abdul Ali
Business Analyst at Eviva
We only used their support once, so I cannot really judge the support capabilities of SpamTitan. We didn't really...
Read full review of TitanHQ SpamTitan »
Jeremy Stewart
IT Director at a healthcare company
They're very responsive. They don't have a phone number to call. You have to email them in order to get that phone...
Read full review of TitanHQ SpamTitan »
Ricky Brewster
Helpdesk Internal Systems Manager at Active IT Systems
The biggest benefit of being a partner of TitanHQ is the support. We very rarely have issues, but whenever we do, it...
Read full review of TitanHQ SpamTitan »
Cindi Cockerham
Network Engineer at Purple Language Services Co.
TitanHQ's support has been phenomenal. Not to downgrade anyone, but when we would contact support for our previous...
Read full review of TitanHQ SpamTitan »
Surya Prakash Nayak
Director-IT at Cambridge Technology Enterprises (CTE)
TitanHQ's technical support staff respond quickly to our emails, and they've had the right level of expertise to...
Read full review of TitanHQ SpamTitan »
Rick Shepard
IT Manager at RCI Systems
We changed to a new mail server and we had some issues getting SpamTitan working on the new one, from a traffic...
Read full review of TitanHQ SpamTitan »
Pusa Alexandru-Catalin
Managing Partner at Cabinet Avocat Pusa Alexandru Catalin
I have never contacted TitanHQ's technical team nor the support team.
Read full review of TitanHQ WebTitan »
Jaswanth Kotla
Senior Network & Security Engineer at a computer software company
Technical support is fine, but improvements could be made in response time since there is no direct call-in support.
Read full review of TitanHQ SpamTitan »
James Martin
Director of IT at Southeastern Site Development, Inc.
Their support is A+. If I can give them an 11 or a 12 out of ten, I would. They've always been there for me when I've...
Read full review of TitanHQ SpamTitan »
Chris Anzalone
Senior Network Engineer at Vermont Telephone Company, Inc.
They have amazing tech support. They went above and beyond. During setup, they gave us templates for our end-user...
Read full review of TitanHQ SpamTitan »
Anonymous User
Chief Information Officer at a wellness & fitness company
Titan HQ's support is very responsive. There is a time zone difference so sometimes it takes a while to get feedback....
Read full review of TitanHQ WebTitan »
Anonymous User
Infrastructure / Database Lead at a healthcare company
You find out how good a company is through the support that it provides, and over the years, their support has been...
Read full review of TitanHQ WebTitan »
RobertSullivan
Director Of Information Technology at CBI Group – Culture-Based Interiors
They're close to perfect. When the new Link Lock feature came out, they called me and said, "Hey, Robert, we know...
Read full review of TitanHQ SpamTitan »
Anonymous User
IT Technical Manager at a construction company
The technical support is responsive. However, I did experience some delays and this is only due to the time...
Read full review of TitanHQ SpamTitan »
Dwayne Eckart
Network Administrator at a government
I rate TitanHQ's support eight out of 10. They're highly knowledgeable about the product they have produced and...
Read full review of TitanHQ SpamTitan »
Lill Batson
Director at Viola Public Library
Support has been great. I would rate them a 10 out of 10.
Read full review of TitanHQ WebTitan »
Anonymous User
Information Technology Manager at a financial services firm
The support hours are tough for U.S.-based companies like ours, because they're in Europe. They did tell me that...
Read full review of TitanHQ SpamTitan »
Anonymous User
Solutions Consultant at a tech services company
Sometimes, it's hard to get ahold of somebody in support, but they seem to know what they're doing when you get in...
Read full review of TitanHQ SpamTitan »
Anonymous User
Director of Technology at a performing arts
I'm not happy with the technical support. Issues seem to drag on longer than they should, and we have no direct phone...
Read full review of TitanHQ SpamTitan »
Mark Moses
IT Specialist at a tech services company
Because it works that well, we rarely have to speak to anyone for technical assistance. The technical support for the...
Read full review of TitanHQ SpamTitan »
Stanley Wipf
Owner/Manager at Shannon Farms
Technical support is great. Every time I've called, they've been able to help me. Even if I can't get a hold of them...
Read full review of TitanHQ WebTitan »
Patrick Dunlap
Network Specialist at Alabama Fire College
TitanHQ's support is excellent. I rate them eight out of 10.
Read full review of TitanHQ SpamTitan »

Review 1 of 30

JerryOniye
Enterprise Resources Planning Manager at Mandilas Toyota
Technical support from Trellix MOVE AntiVirus has been great throughout. We have clear and concise communication...
Read full review of Trellix MOVE AntiVirus »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
There are multiple ways to get support. You can create a case through your partner or support portal by calling. If...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Sampath Acharya
Technical Associate at Valuepoint Systems
Technical support is rated seven out of ten. The response time is a notable issue.
Read full review of Trellix Endpoint Security Platform »
Madan Mohan
Director Operations at SOFTPRO PLUS
Regarding technical support, our team is also highly skilled in this area, so most of the time, when we need...
Read full review of Trellix Cloud Workload Security »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
Technical support needs improvement as sometimes engineers are not available promptly, especially during...
Read full review of Trellix Network Detection and Response »
Amey Darekar
Personal Banker at HDFC Bank
The solution's technical support is good and supportive when it comes to my interactions with them.
Read full review of Trellix Collaboration Security »
ShaneStutzman
CyberSecurity Engineer at a government
Their tech support is average.
Read full review of Trellix Endpoint Security Platform »
OğuzKalaycı
system engineer at Yaşar Holding
I haven't contacted the technical support team yet.
Read full review of Trellix MOVE AntiVirus »
HameedAhmed
Joint Director at PAA
The customer service is very helpful. I would rate it as nice out of ten.
Read full review of Trellix MOVE AntiVirus »
GencJakupi
Information Technology Security Analyst at a financial services firm
The technical support from McAfee ESM is great. When we had issues they were about to fix them in a reasonable time...
Read full review of Trellix ESM »
Sheikh Abdul Hannan
Technical Manager at Jlogic Innovations
Tech support from Trellix Endpoint Security is better than that of its competitors. I would rate the tech support a...
Read full review of Trellix Endpoint Security Platform »
Daniel Durian
Senior Information Security Manager at a real estate/law firm
The tool's partner provides the first level of support. When our engineers are unable to resolve the issues, we send...
Read full review of Trellix ESM »
Anonymous User
‎Infrastructure Analyst at a energy/utilities company
The technical support from McAfee is good, and also the account manager that we have is very supportive and...
Read full review of Trellix MOVE AntiVirus »
VenkatKrishnan
VP - Cyber Security at Olam International
The technical support from Trellix is average - it's neither good nor bad. I would give it five or six points out of...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Lead Information Technology Specialist at a healthcare company
Customer Service: very good .... Technical Support: Technical support is excellent. We've worked with them a lot over...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Enterprise Information Security Engineer at a tech services company
Quite unsatisfactory. Sometimes cases will last for weeks without significant progress.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
CISO at a financial services firm
We are quite satisfied with customer support. We had a challenge about two years ago when we were not getting enough...
Read full review of Trellix MOVE AntiVirus »
Umit Akarsu
Presales Engineer at E-DATA TEKNOLOJİ
I've been in contact with technical support and I've been satisfied with the level of service I've received.
Read full review of Trellix Collaboration Security »
Anonymous User
Information Security Analyst at a energy/utilities company
We're not really that satisfied with technical support. They are too slow to respond. We'd like them to be better. It...
Read full review of Trellix Collaboration Security »
Anonymous User
IT Administrator at a construction company
Customer Service: Customer service responds well. Technical Support: Technical service is also responsive.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Executive Officer at a tech services company
We have our technical teams who can do PoCs. Also, our local vendor can support us.
Read full review of Trellix Endpoint Security Platform »
Emir Omerika
Senior Security Engineer at Omerika
The customer service experience was positive, especially with premium support. We received prompt technical support...
Read full review of Trellix DLP »
Anonymous User
Security Consultant, Presale and System Engineer at a tech services company
Customer Service: Customer service is very good and very professional. Technical Support: Technical support is very...
Read full review of Trellix ESM »
Marty_Barron
Regional Cyber Security Manager
Technical support isn't ideal. It's not that it is awful; it's just not fantastic.
Read full review of Trellix Endpoint Security Platform »
CompleteEnd677
General Manager (Corporate Services)
I had an issue. I had a bridge about a year and a half ago. I had to contact McAfee online and they helped me patch...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Security Engineer at a tech services company
The customer support is good.
Read full review of Trellix Endpoint Security Platform »
Rajesh-Singh
CEO & MD at Gurjartech
Counting from one to ten, this being the highest, I fully support the solution's technical services.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Delivery Manager at a tech services company
The support is pretty good, we haven't had any problems.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
VP Global Information Technology at a insurance company
The technical support is very good.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Technical support is great. I didn't have to interact with them that much, but they provided good support at the...
Read full review of Trellix Endpoint Security Platform »

Review 1 of 30

Technical Support

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