Compare TitanHQ vs WatchGuard

TitanHQ

Based on 98 reviews.

WatchGuard

Based on 213 reviews.

Sample Customers

TitanHQ WebTitan

Clarks, Pepsi, Purple, Comcast, Virgin, McDonalds, Sprint, Adtran, Xirrus, Eir, ViaSat

TitanHQ SpamTitan

De Montfort University, Scope Services, Park County School District, NRC, Quality Smith, Toyota, CarTrawler, Videotron

WatchGuard Firebox

Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence

WatchGuard DNSWatchGO

1. ABC Company 2. XYZ Corporation 3. Acme Inc. 4. Smith Enterprises 5. Johnson & Sons 6. Global Tech Solutions 7. Innovate IT Services 8. Secure Networks Ltd. 9. CyberShield Technologies 10. DataGuard Systems 11. SafeNet Security 12. ShieldGuard Solutions 13. TechDefenders 14. SecureNet Inc. 15. CyberGuardian 16. Watchful Eye Security 17. SecureCom Systems 18. CyberShield Inc. 19. DataSafe Solutions 20. SecureIT Services 21. Watchful Networks 22. CyberDefender 23. SecureNet Technologies 24. DataGuard Security 25. CyberSafe Solutions 26. Watchful Eye Networks 27. SecureCom Inc. 28. CyberShield Systems 29. DataSafe Security 30. SecureIT Technologies 31. Watchful Networks Ltd. 32. CyberDefender Inc.

Popular Solutions

4 reviews

1 reviews

21 reviews

13 reviews

0 reviews

Top Industries

Computer Software Company

18%

Manufacturing Company

10%

Performing Arts

Financial Services Firm

Computer Software Company

11%

Comms Service Provider

11%

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ricky Brewster
Helpdesk Internal Systems Manager at a consultancy
We are an MSP, so we provide TitanHQ SpamTitan to our customers. It is primarily used for email security.
Read full review of TitanHQ SpamTitan »
Pusa Alexandru-Catalin
Managing Partner at a legal firm
I mainly use TitanHQ for email protection, specifically for no false alarms and minimal spam.
Read full review of TitanHQ WebTitan »

Review 1 of 2

Michael-Foster
Head of IT at a hospitality company
We use ThreatSync+ NDR for both network monitoring and detection and response.
Read full review of ThreatSync NDR »
Pedro Soteras
CEO at a government
WatchGuard Firebox is configured as a perimetral firewall across all our locations. We have two sites that are...
Read full review of WatchGuard Firebox »
Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

Joe Connor
IT Technician at a tech services company
The technical support team normally gets back to us pretty quickly. However, they're a notch off of perfect. There...
Read full review of TitanHQ SpamTitan »
Walter William Holliday
Enterprise Architect at a tech services company
When I needed to configure it and set it up, their support was just unbelievably good. They helped me extensively. I...
Read full review of TitanHQ SpamTitan »
Andy Arnone
President at a tech services company
Their support has been very responsive and helpful. The only issue is that support is located in Ireland and we're in...
Read full review of TitanHQ SpamTitan »
Bornwell Mwenya
Head of Technical Support at a tech services company
Their support is very helpful. We get the feedback that we want on time. There is a feature of their ticketing system...
Read full review of TitanHQ SpamTitan »
Rafik Kattoum
Infra manager at a tech services company
The technical support is responsive and client-oriented; they care about the client. They listen to client complaints...
Read full review of TitanHQ SpamTitan »
Kevin Walgren
Technology Lead at a agriculture
When I need assistance, all I have to do is reach out. They are pretty responsive. In the past, we had to file a...
Read full review of TitanHQ SpamTitan »
Cindi Cockerham
Network Engineer at a healthcare company
TitanHQ's support has been phenomenal. Not to downgrade anyone, but when we would contact support for our previous...
Read full review of TitanHQ SpamTitan »
Andrew Dalman
President at a tech services company
Their services are awesome so we don't have a lot of problems with spam and viruses plaguing our customers. However,...
Read full review of TitanHQ SpamTitan »
Paul Rubera
President at a tech consulting company
Their tech support is great. If I have a question or it stops working, they're really quick. I can open a ticket and...
Read full review of TitanHQ SpamTitan »
Klaus Nielsen
CEO - Owner at a tech services company
Our technical team is delighted with the support. They make a phone call or send an email and get help immediately....
Read full review of TitanHQ SpamTitan »
Jeff Edwards
President at a energy/utilities company
Their support is average. I would rate them a six out of ten.
Read full review of TitanHQ SpamTitan »
Charles Laverdière
Technical Specialist at a tech services company
TitanHQ helps us with any technical difficulty that we are having. I would rate the support a ten out of ten. They...
Read full review of TitanHQ SpamTitan »
Ryan Rood
Information Technology Manager at a retailer
The support is pretty fantastic when I have had to deal with them. They are easy to use and get in touch with. They...
Read full review of TitanHQ SpamTitan »
Owen Aaron
Information Systems Manager at a performing arts
Their technical support is pretty good. I don't think I've had to wait more than half an hour or an hour for them to...
Read full review of TitanHQ SpamTitan »
George Kajaia
Head of IT Infrastructure Group, IT Operations Department at a financial services firm
It is a small company. I have quite a lot of experience contacting different kinds of support, e.g., Microsoft,...
Read full review of TitanHQ SpamTitan »
Anonymous User
IT PRO at a tech services company
Collaboration between us, as an MSP, and TitanHQ is good. We had some problems with the platform recently when were...
Read full review of TitanHQ WebTitan »
Anonymous User
GM at a transportation company
TitanHQ's technical support was prompt and helped me through to a solution. The issue had to do with redundant...
Read full review of TitanHQ WebTitan »
Perry Rhodes
Director of Network Services at a computer software company
I rate TitanHQ support 10 out of 10. They responded quickly. TitanHQ has a separate portal for issues that are...
Read full review of TitanHQ SpamTitan »
Sandra Thompson
IT Support Consultant at a non-profit
The tech support has been very good. We've not needed to use it very much, but when we have they have come back to us...
Read full review of TitanHQ SpamTitan »
Ron D.
Owner/Founder at a tech services company
Their support is good. Some time ago, they opened up support out of California, which is better. When we first...
Read full review of TitanHQ SpamTitan »
David Mosley
CEO at a consultancy
Support is really good. Recently, they hired a new person. This person works with people like us to find out if we...
Read full review of TitanHQ SpamTitan »
Anonymous User
Director, Information Technology at a government
Their support has always been very good. They're always responsive. You get to the person that is going to be working...
Read full review of TitanHQ SpamTitan »
Keith C.
Senior Manager, Enterprise Infrastructure at a manufacturing company
We haven't really engaged their technical support.
Read full review of TitanHQ SpamTitan »
Anonymous User
Infrastructure / Database Lead at a healthcare company
You find out how good a company is through the support that it provides, and over the years, their support has been...
Read full review of TitanHQ WebTitan »
Kip Poe
VP of IT at a financial services firm
For the couple of cases I've had, they've been great. They got back to us and had things fixed pretty quickly. I had...
Read full review of TitanHQ WebTitan »
Anonymous User
Solutions Consultant at a tech services company
Sometimes, it's hard to get ahold of somebody in support, but they seem to know what they're doing when you get in...
Read full review of TitanHQ SpamTitan »
Jens Brown
Proprietor at a consultancy
It has been very good. I've not had much need to use their support, but when I needed their support, it was there....
Read full review of TitanHQ SpamTitan »
Anonymous User
Information Technology Manager at a financial services firm
The support hours are tough for U.S.-based companies like ours, because they're in Europe. They did tell me that...
Read full review of TitanHQ SpamTitan »
Rocky Pham
IT Systems Administrator at a government
Whenever I have questions because I am not sure of what something means, I reach out to their support. Usually, they...
Read full review of TitanHQ WebTitan »
Patrick Dunlap
Network Specialist at a university
TitanHQ's support is excellent. I rate them eight out of 10.
Read full review of TitanHQ SpamTitan »

Review 1 of 30

MUSTAPHAABAHLOUS
Security Engineer at a tech services company
We've never had to use the technical support.
Read full review of WatchGuard Firebox »
Rajesh Makwana
Regional Pre-Sales Engineer at a tech services company
Customer service and support are not explicitly mentioned in terms of rating, but overall feedback seems positive.
Read full review of WatchGuard Firebox »
Michael-Foster
Head of IT at a hospitality company
Our experience with our partner has been positive. We primarily used the partner to purchase the product, as most...
Read full review of ThreatSync NDR »
ScottEastman
Project Consultant at a healthcare company
Technical support is good. They are helpful and responsive.
Read full review of WatchGuard Firebox »
RajeshV1
Chief Executive Officer at a computer software company
We've contacted technical support in the past. We've found them to be very good. They are helpful and responsive. I...
Read full review of WatchGuard Firebox »
Mourad Aissi
Director of Information Systems at a hospitality company
The support could improve. I had to deal with support to give me new hardware and it took four weeks.
Read full review of WatchGuard Firebox »
Scott Eastman
Project Consultant at a computer software company
I have contacted their technical support and they were very, very good.
Read full review of WatchGuard Firebox »
Mohamed AbdelHassanein
Managing Director at a consultancy
We have some issues with technical support. They provide low responses.
Read full review of WatchGuard Firebox »
MaximilianoHuguenin
IT Security Analyst at a tech services company
The support is poor and lazy.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Partner & Head of IT Strategy at a computer software company
I haven't interacted with them myself, but my colleagues state that their support line is good.
Read full review of WatchGuard Firebox »
Anonymous User
Network Administrator at a financial services firm
Customer Service: 7-8/10. Technical Support: 7-8/10 and I've yet to have an issue go unresolved.
Read full review of WatchGuard XTM [EOL] »
Zachary Russ
Lead IT Systems Engineer/Solutions Architect at a non-profit
All of my interactions with the technical support team of WatchGuard Firebox have been great, so far. The support...
Read full review of WatchGuard Firebox »
Gert Vr
Systems integrator at a tech services company
If I encounter any challenges, I promptly create a support ticket with WatchGuard. Typically, within less than twelve...
Read full review of WatchGuard Firebox »
Manish Nalawade
Owner at a tech services company
The technical support is good.
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
I.T. Manager at a construction company
I haven't had to use their technical support in about seven years.
Read full review of WatchGuard Firebox »
Ron Cook
IT & Telecommunications at a aerospace/defense firm
The technical support is awesome, really great. When I open a ticket, I either get a response back on that ticket or...
Read full review of WatchGuard Secure Wi‑Fi »
Gert Vr
Systems integrator at a tech services company
WatchGuard support is highly effective. They maintain an excellent support and help desk service.
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at a tech services company
The technical support for this solution has been great in our experience.
Read full review of WatchGuard Secure Wi‑Fi »
Jon Leib
Information Technology Specialist at a healthcare company
So far, I haven't needed to go to the solution's technical support.
Read full review of WatchGuard Firebox »
FlorianBUIS
Infrastructure Administrator at a manufacturing company
The support is good but we've had some difficult situations because not everyone in support is good when it comes to...
Read full review of WatchGuard Firebox »
Akhtarul Islam
CEO at a tech services company
The technical support is fine.
Read full review of WatchGuard XTM [EOL] »
Shiraz Ahmed
Founder & CEO at a tech services company
I've dealt with support in the past. Maybe it did not meet up as much as the marketing. Maybe there's room for...
Read full review of WatchGuard EPDR »
Anonymous User
IT Audit Group Head at a tech services company
There are no problems with the technical support. If a problem occurs it gets resolved immediately with our technical...
Read full review of WatchGuard Firebox »
Greg Selby
Network Engineer at a performing arts
Their technical support is good. Honestly, I haven't had to call them in five or six years.
Read full review of WatchGuard Firebox »
Andrew Ramsey
President at a tech services company
Their tech support is great.
Read full review of WatchGuard Firebox »
RainerAlbrecht
General Manager at a media company
We've used technical support very rarely - reaction time is somewhere between two to four hours by email. You need a...
Read full review of WatchGuard AuthPoint MFA »
Anonymous User
Managing Director (BsC Computer Science) at a tech services company
Technical support is always available and I work with them a lot. They are excellent.
Read full review of WatchGuard EPDR »
Victor Massey
Solution Architect at a tech services company
The support system is similar to EPDR and EPP. They will register my case and either call me back, email me, or send...
Read full review of WatchGuard Firebox »
Anonymous User
Ingénieur - Traitement des eaux /Mécanique de procédé at a pharma/biotech company
I didn't have to call the WatchGuard Firebox technical support team, but the support on the website is a six out of ten.
Read full review of WatchGuard Firebox »
Petri Alhainen
Administrator at a manufacturing company
I don't think I need any technical support from the website, as it is a basic product. You just plug it in where you...
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

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