Compare TitanHQ vs WatchGuard

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Popular Solutions

TitanHQ SpamTitan

2 reviews

1 reviews

22 reviews

8 reviews

0 reviews

Top Industries

Outsourcing Company

16%

Construction Company

12%

Financial Services Firm

Manufacturing Company

Outsourcing Company

13%

Comms Service Provider

12%

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ricky Brewster
Helpdesk Internal Systems Manager at Active IT Systems
We are an MSP, so we provide TitanHQ SpamTitan to our customers. It is primarily used for email security.
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Pusa Alexandru-Catalin
Managing Partner at Cabinet Avocat Pusa Alexandru Catalin
I mainly use TitanHQ for email protection, specifically for no false alarms and minimal spam.
Read full review of TitanHQ WebTitan »

Review 1 of 2

RickyMakkar
Senior Network Security Consultant at NTT DATA
I use ThreatSync NDR for monitoring across our hybrid and cloud infrastructure. For monitoring in our hybrid and...
Read full review of ThreatSync NDR »
Petri Alhainen
Administrator at Sulbana Oy
I'm talking about WatchGuard EPDR, which is endpoint protection. I try to remember if we have them in our system, and...
Read full review of WatchGuard EPDR »
Anonymous User
Senior System Administrator at a consultancy
My primary use case for WatchGuard Firebox has been network security management and secure connectivity for client...
Read full review of WatchGuard Firebox »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

Larrie Case
Owner at Case Computers
I've only had to call TitanHQ for minor things, but they've been very responsive. Their support is much better than...
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Walter Matesa
IT Consultant at Garrtech Inc.
I haven't had to use their support too often, perhaps half a dozen times at most, but in each instance, they've been...
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Walter William Holliday
Enterprise Architect at Unified System Solutions, Ltd.
When I needed to configure it and set it up, their support was just unbelievably good. They helped me extensively. I...
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John Cole
Managing Partner at Mean City Media
In terms of getting to a resolution, and in terms of professionalism, TitanHQ support is first-class. They're not...
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Mikael Jordan
Help Desk Manager/Information Security Analyst at Eureka College
The communication with them is perfect. In fact, we had a call with them earlier today that they initiated, which is...
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Charles Laverdière
Technical Specialist at CDB Communications inc.
TitanHQ helps us with any technical difficulty that we are having. I would rate the support a ten out of ten. They...
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Klaus Nielsen
CEO - Owner at XPConsult
Our technical team is delighted with the support. They make a phone call or send an email and get help immediately....
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Jaswanth Kotla
Sr Network and Security Engineer at a outsourcing company
Technical support is fine, but improvements could be made in response time since there is no direct call-in support.
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Kevin Walgren
Technology Lead at LANDFORM PROFESSIONAL SERVICES, LLC
When I need assistance, all I have to do is reach out. They are pretty responsive. In the past, we had to file a...
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Rick Shepard
IT Manager at RCI Systems
We changed to a new mail server and we had some issues getting SpamTitan working on the new one, from a traffic...
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Pusa Alexandru-Catalin
Managing Partner at Cabinet Avocat Pusa Alexandru Catalin
I contacted support only when it came time to renew and collect payment. contacted them once or twice, if I remember...
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Pusa Alexandru-Catalin
Managing Partner at Cabinet Avocat Pusa Alexandru Catalin
I have never contacted TitanHQ's technical team nor the support team.
Read full review of TitanHQ WebTitan »
Allan Smith
Chief Technology Starategist at Code Vapor LLC
I rate TitanHQ support eight out of 10. I have called them a few times. They're responsive. They're probably in the...
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Michael Mok
Head of Infrastructure at Anglo-Eastern Ship Management Ltd
I would rate TitanHQ support eight out of 10 based on their ability to resolve day-to-day issues. My experience has...
Read full review of TitanHQ WebTitan »
Paul Adrignola
President at Record Printing
TitanHQ's overall support is excellent. I would rate them as nine or 10 (out of 10). The few times that I did have to...
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Abhijit Mukherji
IT Head at Dee Development
Customer support is very good. They respond quickly, and when issues arise due to the new engine, they handle them...
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Steve Randel
Information Technology Manager at a manufacturing company
The support has been excellent. Compared to some of the other products that I have used, it has been far superior....
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Dwayne Eckart
Network Administrator at a government
I rate TitanHQ's support eight out of 10. They're highly knowledgeable about the product they have produced and...
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Michael M. Levin
Attorney at Wegman and Levin
I've never had a problem that required support, but I contacted TitanHQ support initially with questions about how to...
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Keith C.
Senior Manager, Enterprise Infrastructure at a manufacturing company
We haven't really engaged their technical support.
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Kip Poe
VP of IT at Millennium Corporate Credit Union
For the couple of cases I've had, they've been great. They got back to us and had things fixed pretty quickly. I had...
Read full review of TitanHQ WebTitan »
Ron D.
Owner/Founder at Nexxous Computer Centres Ltd.
Their support is good. Some time ago, they opened up support out of California, which is better. When we first...
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Anonymous User
Director of IT at a non-profit
We used the technical support once. Back in December, we used it because I had forgotten to add one of our domains,...
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Denise Tollensdorf
Library Director at Hanover Township Library
I have not used their technical support. I haven't had any problems with the solution.
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Perry Rhodes
Director of Network Services at M2 Systems Corporation
I rate TitanHQ support 10 out of 10. They responded quickly. TitanHQ has a separate portal for issues that are...
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Sandra Thompson
IT Support Consultant at a non-profit
The tech support has been very good. We've not needed to use it very much, but when we have they have come back to us...
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Anonymous User
Owner/President at a tech services company
There is a lot of stuff on the user interface, but it is very easy to use. It's very well-organized and easy to find...
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Shane Boothe
Assoc. Dean at a university
The technical support has been great. I haven't needed a lot of technical support, but the few times that I have...
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Anonymous User
Cloud & Infrastructure konsulent at a tech services company
I've used it a few times, but it was pretty good. There were no issues. The documentation I have access to is good....
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Joe King
Director Of Information Technology at a consumer goods company
The little bit that I have dealt with them, the technical support has been fine. I have dealt with all kinds of...
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Review 1 of 30

ScottEastman
Project Consultant at SEVERN HOSPICE LIMITED
Technical support is good. They are helpful and responsive.
Read full review of WatchGuard Firebox »
Raphael Diacamille
Administrateur Systã¨Mes Et Rã©Seau at Btp Consultants
I recommend giving the technical support for WatchGuard Firebox a nine on a scale from one to ten.
Read full review of WatchGuard Firebox »
Alexander Padilla
Global Director MSS
Seven out of 10, with too many areas to improve, when you have many years of experience with the appliances. For new...
Read full review of WatchGuard XTM [EOL] »
Gianluca Vinci
Owner at SharkTech Systems Engineering
We have had a good experience with customer service and support. I rate them a nine out of ten because they are very...
Read full review of WatchGuard Firebox »
ümit Yasin Karakurt
Company Owner at SCI Bilişim
When trying to contact the product's technical support team, it turns out to be a slow process. I rate the technical...
Read full review of WatchGuard Firebox »
Ronald Lewis
IT Manager at Invest Barbados
There is a time difference when I have tried to receive support causing some challenges. I rate the support from...
Read full review of WatchGuard Firebox »
Gerardo Denis
Manager, Information Technology at Stoneleaf Construction
I have a customer service rating of five out of ten.
Read full review of WatchGuard Firebox »
Petri Alhainen
Administrator at Sulbana Oy
I don't think I need any technical support from the website, as it is a basic product. You just plug it in where you...
Read full review of WatchGuard Firebox »
Katyan Roach
Network Administrator at a government
We have had a good experience with customer service and support.
Read full review of WatchGuard EPDR »
CarlosArdila
Project Manager, Information Technology at Telelago
The technical support is awesome. We are a scalable partner with them. Whenever we need expert assistance from...
Read full review of WatchGuard Firebox »
Carlos Jesus
Owner at Level 3
I find the service support to be slow at times, especially in terms of response and case resolution.
Read full review of WatchGuard Firebox »
Reviewer843600
Director of Information Technology at a recreational facilities/services company
For everything that I've dealt with, their technical support has been really great about helping out and helping me...
Read full review of WatchGuard Firebox »
Joseph Jansen
IT Specialist at ART STUDENTS LEAGUE OF NEW YORK
Tech support is everything for any product. WatchGuard's technical support is up there at eight or nine out of ten....
Read full review of WatchGuard Firebox »
Samson Huynh
IT Support at a retailer
The technical support team takes time to respond.
Read full review of WatchGuard Firebox »
Anonymous User
instructor
The level of technical support is adequate. From a range 1 to 10, I would give them a 8/10 rating.
Read full review of WatchGuard XTM [EOL] »
Scott Morin
Owner / CEO at Midwest Technology Specialists LLC.
I find that their tech support is excellent. And as a reseller, my relationship with my point of contact is also...
Read full review of WatchGuard Firebox »
Greg Selby
Network Engineer at VANDERBURGH COUNTY WORK-RELEASE JOBS PROGRAM
Their technical support is good. Honestly, I haven't had to call them in five or six years.
Read full review of WatchGuard Firebox »
Tek KeeChuah
Director at a tech vendor
Technical support has been very good so far. We find them to be quite professional. We're satisfied with the level of...
Read full review of WatchGuard Firebox »
Steve Rubin
President and Owner at Peak Communication Systems, Inc.
Our partner has used their support. It's really good support. If they don't answer immediately, they get back to you...
Read full review of WatchGuard Firebox »
Anonymous User
IT System Support Administrator at a non-profit
I would rate the technical support at a seven ut of ten.
Read full review of WatchGuard EPDR »
Stefan Bryskhe
CTO at Gandalf
I rate Panda support nine out of 10. It used to be a 10, but support is a little more difficult since they were...
Read full review of WatchGuard EPDR »
MaximilianoHuguenin
IT Security Analyst at a tech services company
The support is poor and lazy.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Managing Director (BsC Computer Science) at Bontle ICT Solutions
Technical support is always available and I work with them a lot. They are excellent.
Read full review of WatchGuard EPDR »
Shiraz Ahmed
Founder & CEO at Technomatters
I've dealt with support in the past. Maybe it did not meet up as much as the marketing. Maybe there's room for...
Read full review of WatchGuard EPDR »
Anonymous User
Information Technology Support Specialist at a financial services firm
We've never used technical support.
Read full review of WatchGuard EPDR »
Vatsal-Shah
Assistant Technical Manager at Bluefive Technologies (P) Ltd.
I haven't used their support.
Read full review of WatchGuard Firebox »
Anonymous User
SAP Specialist Engineer at a import and exporter
Customer Service: It depends on the partner. Technical Support: Tech support is sometimes a little bit slow.
Read full review of WatchGuard XTM [EOL] »
RajeshV1
Chief Executive Officer at esupport Solutions Pvt ltd
We've contacted technical support in the past. We've found them to be very good. They are helpful and responsive. I...
Read full review of WatchGuard Firebox »
Anonymous User
Consultant at a tech services company
WatchGuard Firebox technical support is very easy for us to contact, and we also have presales engineers such as...
Read full review of WatchGuard Firebox »
Anonymous User
Prepress/Systems Manager at a printing company
The technical support was good. Last year, I had an issue with one of the Fireboxes going down. It was overheated,...
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

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