Compare Ubiquiti Networks vs WatchGuard

Ubiquiti Networks

Based on 186 reviews.

WatchGuard

Based on 205 reviews.

Latest Research

Buyer's Guide

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

April 2025

WatchGuard Secure Wi‑Fi vs. Ubiquiti WLAN

Updated: April 2025

Buyer's Guide

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

April 2025

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

Updated: April 2025

Overview

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Information Not Available

Sample Customers

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

WatchGuard Secure Wi‑Fi

Portsmouth Grammar School, HILOTEC

Popular Solutions

Ubiquiti Wireless

15 reviews

Ubiquiti UniFi Switches

25 reviews

Ubiquiti WLAN

22 reviews

WatchGuard Firebox

17 reviews

WatchGuard XTM [EOL]

0 reviews

Panda Adaptive Defense 360

6 reviews

Top Industries

Computer Software Company

11%

Educational Organization

10%

Comms Service Provider

Manufacturing Company

Computer Software Company

15%

Comms Service Provider

12%

Financial Services Firm

Hospitality Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

John Balogh
Director of IT at a religious institution

Read full review of Ubiquiti UniFi Switches »
Gabriele-Pizzigati
Senior Software and Systems Engineer at SAMU.IT
I use Ubiquiti Wireless LAN for medium-level customers. It is employed for small installations or networks rather...
Read full review of Ubiquiti WLAN »
OM
Systems and networks manager at Botanic-Serres Du Saleve, SAS
Our primary use case for Ubiquiti Wireless ( /products/ubiquiti-wireless-reviews ) involves working in a retail...
Read full review of Ubiquiti Wireless »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
Provide WiFi and Networking to School and Business Campuses that are Clients of our MSP, because we manage the...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Victor Massey
Solution Architect at Simvicitsolutions
My use cases primarily focus on security. I utilize endpoint protection when I am traveling, as I seek security. I...
Read full review of WatchGuard EPDR »
Michael-Angelo Francis
Senior IT Tech at PCSL

Read full review of WatchGuard Threat Detection and Response »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
We use it for our endpoint security solution for 1,000 machines worldwide. We're one of the largest machine shops in...
Read full review of Panda Adaptive Defense 360 »
Manish Nalawade
Owner at It logic
I'm using it in the banking sector only. Basically, I'm using it for security and other purposes, including data loss...
Read full review of WatchGuard Data Loss Prevention »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 5

Customer Service

Spencer Malmad
Owner at Tech Exchange
The technical support is less than stellar.
Read full review of Ubiquiti Wireless »
Kim Walker
Consultant at RVC ICT Voice and Data Pty Ltd
I can't comment on that as we haven't had to use it much at all.
Read full review of Ubiquiti Wireless »
Amir Sanayeayan
Network Security Specialist at NIGC
I refer to support documentation in the case of queries for the solution. It is good and helpful.
Read full review of Ubiquiti Wireless »
Ismaila Audu
Infrastructure Administrator at Aluko & Oyebode
I seldom contact the technical support team as there is comprehensive documentation and FAQs available that help me...
Read full review of Ubiquiti WLAN »
Geoff Rubin
CEO at Forward Thinking Network Consultancy Ltd
Regarding technical support, I can tell you that up until this year, it was very poor. However, they've improved it...
Read full review of Ubiquiti WLAN »
Vincent Willoughby
IT Director at CSR digital
I rate the technical support an eight out of ten.
Read full review of Ubiquiti UniFi Switches »
ESTEE Gabriel Carpio
Senior Solutions Architect at TechConek Philippines Inc.
We don't usually communicate directly with Ubiquiti technical support, but we try to participate in the Ubiquiti...
Read full review of Ubiquiti WLAN »
Gilbert Mwiinga
Baobab College logo System Administrator at Baobab College
The technical support from Ubiquiti UniFi Switches is good. I haven't had reason to contact them very often, but the...
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Supervisor of IT Infrastructure & Cybersecurity at a comms service provider
The community forums are very populated with others that are more than willing to help. The biggest concern with this...
Read full review of Ubiquiti UniFi »
Dev-Patel
Consultant at Lifeline IT
I rate the technical support a seven out of ten.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Co-Founder
Adequate
Read full review of Ubiquiti Wireless »
Damnam BAGOLIBE
Security engineer at ARCEP Togo
We've never contacted technical support. I'm not sure how their level of service would be.
Read full review of Ubiquiti UniFi Switches »
AlexChubarov
Network and CyberSecurity Engineer at Nextro
They are good. In the last year, we did not have any issues with their switches.
Read full review of Ubiquiti UniFi Switches »
Jambunathan_MS
Manager ITeS at a tech services company
Customer service and support have been responsive and helpful. However, there have been occasional delays in...
Read full review of Ubiquiti Wireless »
Anonymous User
Cloud Architecht at a consultancy
They have good documentation and community support online.
Read full review of Ubiquiti Wireless »
MohammadSalman
Consultant and technical support at joudeh center for computer and modern software
The technical support services are good.
Read full review of Ubiquiti UniFi Switches »
Puji Rachmanto
lecture at Poltekkes jakarta 2
We're extremely disappointed with Ubiquiti support. We need more local support.
Read full review of Ubiquiti Wireless »
Saran S
Managing Director at ProcessDrive India
I have yet to interact with the technical support. I usually find solutions by Googling and using their help documents.
Read full review of Ubiquiti UniFi Switches »
Barry Arendt
Owner at ThinkEzIT
In principal, there is no support provided. You can pay extra to receive it.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Network Administrator at a consultancy
I have not had the opportunity to speak with the technical people, although the UniFi knowledge base is a very good...
Read full review of Ubiquiti UniFi »
Anonymous User
Network Administrator at a tech services company
Customer Service: Very good.Technical Support: Excellent.
Read full review of Ubiquiti Wireless »
Craig Mortassagne
Owner at Platinum I.C.T.
I've never really had to engage with technical support. We never really had any issues. In fact, we've only had one...
Read full review of Ubiquiti WLAN »
OM
Systems and networks manager at Botanic-Serres Du Saleve, SAS
I contacted Ubiquiti support once or twice, and it's okay. I didn't have any issues with Ubiquiti support, but I'm...
Read full review of Ubiquiti Wireless »
Ravikumar Subbiah
IT MANGER PAN-INDIA at Escon Elevator Private Limited
The customer service is good.
Read full review of Ubiquiti WLAN »
EduardoRomero
MIT at a tech services company
The customer support is satisfactory. Sometimes the support would rather the customer use the technical chats or...
Read full review of Ubiquiti Wireless »
MichaelCinco
Information Technology Supervisor at JLR Construction and Aggregates Inc.
I don't find technical support very useful. I usually use forums or community support. I haven't tried to call...
Read full review of Ubiquiti Wireless »
Alwakeel Sarmad
CEO at Cybertek
We do the maintenance and support, but I haven't called them directly. I haven't even called the leading supplier...
Read full review of Ubiquiti Wireless »
Anonymous User
Responsable IT at a individual & family service
I have not been in contact with technical support.
Read full review of Ubiquiti UniFi Switches »
EtienneOosthuizen
Owner at Puricon
The documentation provided for Ubiquiti WLAN is sufficient. While network engineers might benefit from additional...
Read full review of Ubiquiti WLAN »
Anonymous User
Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
The technical support is poor. Just a chat window. No actual person to talk with.
Read full review of Ubiquiti WLAN »

Review 1 of 30

Nadeem Abdulla
Assistant Manager IT Infrastructure at a manufacturing company
WatchGuard's technical support is okay, but they could do more to push knowledge so the customer could solve their...
Read full review of WatchGuard Firebox »
Luca Toni
IT Security and Privacy at AD2000 Srl
The support is great and specialized.
Read full review of WatchGuard Firebox »
Rui Barbosa
Director of Production & Support Engineering at Famasete Lda
Whenever I need support for WatchGuard Application Control, I'm able to get it from the vendor.
Read full review of WatchGuard Application Control »
Juan Ramón López Ruiz
IT Managing Partner at Estrategia y Tecnologia Tho
The technical support is not good because they must receive many emails and information. Also, the response is not good.
Read full review of Panda Adaptive Defense 360 »
PaolaLamura
SOC & Incident Manager at Retelit
I have contacted the solution's technical support. The solution's technical support team is not good. I don't like...
Read full review of Panda Adaptive Defense 360 »
Mourad Aissi
Director of Information Systems at Onomo hotels
The support could improve. I had to deal with support to give me new hardware and it took four weeks.
Read full review of WatchGuard Intrusion Prevention Service »
Anonymous User
Prepress/Systems Manager at a printing company
The technical support was good. Last year, I had an issue with one of the Fireboxes going down. It was overheated,...
Read full review of WatchGuard Firebox »
Anonymous User
Chief Information Technology Officer / Head Emel at a government
My company contacted the solution's technical support regarding the services, especially when we had some new...
Read full review of WatchGuard Firebox »
PANAGIOTIS AGATHAGELIDIS
Freelancer at ITware
The technical support is very good.
Read full review of Panda Adaptive Defense 360 »
Anonymous User
Senior Manager IT Security and Infrastructure at a insurance company
Technical support is good. Our level one support in the country is near our office and when we have an issue they...
Read full review of WatchGuard Threat Detection and Response »
Anonymous User
Network & Voice Engineer at a tech services company
Customer Service: I was satisfied, but I need a quick response instead of the given SLA of four hours. Technical...
Read full review of WatchGuard XTM [EOL] »
JimWarren
IT Manager at Horizon Forest Products LP
The customer service is good. If we have an occasional issue there are helpful. They help us resolve problems....
Read full review of WatchGuard Firebox »
Reviewer93465
System Analyst at a transportation company
I have no complaints about WatchGuard's technical support. If you have a question, they answer it.
Read full review of WatchGuard Firebox »
Paal
CFO at a tech vendor
The few times we have contacted Watchguard. They reply promptly without delays.
Read full review of WatchGuard Firebox »
John Giacco
Network Administrator at Peace Bridge
I haven't used WatchGuard's technical support because it is an easy product to use.
Read full review of WatchGuard Firebox »
Anonymous User
Operations Manager at DLL Technologies
Their customer service is one of the best and is extremely knowledgeable about their products. They are very...
Read full review of WatchGuard Firebox »
Anonymous User
Information Technology Support Specialist at a financial services firm
We've never used technical support.
Read full review of Panda Adaptive Defense 360 »
Anonymous User
Senior IT Administrator for Global Group at a manufacturing company
They provide good technical support. They are able to resolve our issues.
Read full review of Panda Adaptive Defense 360 »
Anonymous User
Support Analyst at a logistics company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of WatchGuard XTM [EOL] »
Scott Morin
Owner / CEO at Midwest Technology Specialists LLC.
I find that their tech support is excellent. And as a reseller, my relationship with my point of contact is also...
Read full review of WatchGuard Data Loss Prevention »
Stathis Andreou
Director at RMON ITSEC LTD
WatchGuard support is generally helpful and does a good job, although occasionally I may need to call for...
Read full review of WatchGuard Firebox »
RedieRamos
Cloud Solutions Architect at a tech services company
I have not contacted technical support by telephone or email. When I have run into problems, I just performed a...
Read full review of Panda Adaptive Defense 360 »
Anonymous User
Information Technology Support Specialist at a financial services firm
We had an issue once where a PC didn't allow us to install the software. There was some conflict with the other...
Read full review of Panda Adaptive Defense 360 »
Anonymous User
Network Administrator at a university
Customer Service: Satisfactory to good. Technical Support: The technical team, so far with WatchGuard OEM has been...
Read full review of WatchGuard XTM [EOL] »
Scott Eastman
Project Consultant at SysGroup PLC
The technical support is good from WatchGuard Firebox.
Read full review of WatchGuard Firebox »
Thomas Zhang
IT Director at a financial services firm
7/10
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Director at a tech services company
We've dealt with support and they've been good overall.
Read full review of Panda Adaptive Defense 360 »
Reviewer843600
Director of Information Technology at a recreational facilities/services company
For everything that I've dealt with, their technical support has been really great about helping out and helping me...
Read full review of WatchGuard Firebox »
Anonymous User
System Administrator at a logistics company
The support is not the best, but it is good enough. Not everyone has the right skills, so make sure to ask them to...
Read full review of WatchGuard XTM [EOL] »
Manish Nalawade
Owner at It logic
The technical support is good. Their distributor is in Mumbai, and they arrange everything about support. In case we...
Read full review of WatchGuard Data Loss Prevention »

Review 1 of 30

Technical Support

No Data Available

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