Compare Valimail vs WatchGuard

Valimail

WatchGuard

Based on 213 reviews.

Sample Customers

Valimail Monitor

Splunk

Popular Solutions

WatchGuard Firebox

21 reviews

WatchGuard EPDR

13 reviews

WatchGuard XTM [EOL]

0 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

11%

Retailer

Government

Computer Software Company

11%

Comms Service Provider

11%

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Michael-Foster
Head of IT at a hospitality company
We use ThreatSync+ NDR for both network monitoring and detection and response.
Read full review of ThreatSync NDR »
Pedro Soteras
CEO at a government
WatchGuard Firebox is configured as a perimetral firewall across all our locations. We have two sites that are...
Read full review of WatchGuard Firebox »
Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

No Data Available

Surjith Cs
Sr.System Administrator at a computer software company
The technical support is very fast - when we raise an incident, we get a solution in no time.
Read full review of WatchGuard Firebox »
Katyan Roach
Network Administrator at a government
We have had a good experience with customer service and support.
Read full review of WatchGuard EPDR »
Luca Toni
IT Security and Privacy at a consultancy
The support is great and specialized.
Read full review of WatchGuard Firebox »
Alexander Padilla
Global Director MSS
Seven out of 10, with too many areas to improve, when you have many years of experience with the appliances. For new...
Read full review of WatchGuard XTM [EOL] »
Abdul Malik Mohammed
Senior System Engineer at a tech services company
Regarding technical support, they could use more engineers. There is less support from engineers and they give you...
Read full review of WatchGuard Firebox »
Greg Selby
Network Engineer at a performing arts
Their technical support is good. Honestly, I haven't had to call them in five or six years.
Read full review of WatchGuard Firebox »
HalChernoff
Enterprise Architect at a wellness & fitness company
Technical support is pretty good. The online knowledge base is usually the best way to go. But I have had some...
Read full review of WatchGuard Firebox »
Anonymous User
Consultant at a tech services company
WatchGuard Firebox technical support is very easy for us to contact, and we also have presales engineers such as...
Read full review of WatchGuard Firebox »
Anonymous User
Director at a tech services company
We've dealt with support and they've been good overall.
Read full review of WatchGuard EPDR »
Stathis Andreou
Director at a tech services company
WatchGuard support is generally helpful and does a good job, although occasionally I may need to call for...
Read full review of WatchGuard Firebox »
Jason Lau Quan
Business Development at a tech services company
The technical support is good.
Read full review of WatchGuard EPDR »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at a tech services company
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
Read full review of WatchGuard Firebox »
Anonymous User
Technical Support at a tech vendor
I think technical support is okay. When I log a case, they usually respond within a day. Then, if they need to do...
Read full review of WatchGuard Firebox »
Anonymous User
COO/CTO at a pharma/biotech company
Yes, I had a positive experience with tech support.
Read full review of WatchGuard Firebox »
Paal
CFO at a tech vendor
The few times we have contacted Watchguard. They reply promptly without delays.
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at a tech services company
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
Read full review of WatchGuard Firebox »
Scott Eastman
Project Consultant at a computer software company
I have contacted their technical support and they were very, very good.
Read full review of WatchGuard Firebox »
Mohamed AbdelHassanein
Managing Director at a consultancy
We have some issues with technical support. They provide low responses.
Read full review of WatchGuard Firebox »
Manish Nalawade
Owner at a tech services company
The technical support is good.
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
Systems integrator at a comms service provider
Technical support has been very good from the start. We've been very satisfied with them over the years. A few years...
Read full review of WatchGuard Firebox »
RajeshV1
Chief Executive Officer at a computer software company
We've contacted technical support in the past. We've found them to be very good. They are helpful and responsive. I...
Read full review of WatchGuard Firebox »
Victor Massey
Solution Architect at a tech services company
The support team is very knowledgeable. When I call support, they send articles that can be referenced. Usually,...
Read full review of WatchGuard EPDR »
Anonymous User
CEO at a tech services company
WatchGuard technical support requires a license. We never called them because the solution is working correctly and...
Read full review of WatchGuard Firebox »
Anonymous User
Network & Voice Engineer at a tech services company
Customer Service: I was satisfied, but I need a quick response instead of the given SLA of four hours. Technical...
Read full review of WatchGuard XTM [EOL] »
Victor Massey
Solution Architect at a tech services company
The support system is similar to EPDR and EPP. They will register my case and either call me back, email me, or send...
Read full review of WatchGuard Firebox »
Bavo Kennis
Owner at a tech services company
I would rate the technical support as eight out of ten. Although not perfect, it is very good.
Read full review of WatchGuard EPDR »
Anonymous User
Account Manager
Customer Service: Excellent, they have incredibly quick response to any questions, and their online customer portal...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Information Technology Support Specialist at a financial services firm
We had an issue once where a PC didn't allow us to install the software. There was some conflict with the other...
Read full review of WatchGuard EPDR »
Tyson Swank
Computer Programmer at a construction company
I have only had to call once or twice for anything in any of the time that we have had the solution. Most of the...
Read full review of WatchGuard Firebox »
Anonymous User
instructor
The level of technical support is adequate. From a range 1 to 10, I would give them a 8/10 rating.
Read full review of WatchGuard XTM [EOL] »

Review 1 of 30

Technical Support

No Data Available

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