Compare Valimail vs WatchGuard

Valimail

WatchGuard

Based on 221 reviews.

Sample Customers

Valimail Monitor

Splunk

Popular Solutions

WatchGuard Firebox

24 reviews

WatchGuard EPDR

12 reviews

WatchGuard XTM [EOL]

0 reviews

Top Industries

Construction Company

19%

Financial Services Firm

12%

Computer Software Company

11%

Educational Organization

Comms Service Provider

13%

Computer Software Company

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Abhishek Saini
Professional Services Engineer at Nex7 IT
My primary use case for WatchGuard Firebox has been network security management and secure connectivity for client...
Read full review of WatchGuard Firebox »
Michael-Foster
Head of IT at Bulkhaul Limited
We use ThreatSync+ NDR for both network monitoring and detection and response.
Read full review of ThreatSync NDR »
Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

No Data Available

Shaun Sheng
Technical Support at a tech vendor
Whenever I have a problem I contact the technical support and I normally have to wait at least a day for them to...
Read full review of WatchGuard Firebox »
Carlos Coris
Network and System Technician at MFAL LDA
The customer service and support team is good. We like the support.
Read full review of WatchGuard EPDR »
Mauro Ferreira
Director of Information Technology at MFAL LDA
The solution’s technical support team is very good. We have always received quick responses from the support team.
Read full review of WatchGuard Firebox »
Petri Alhainen
Administrator at Sulbana Oy
The customer service and support team was good.
Read full review of WatchGuard Firebox »
Petri Alhainen
Administrator at Sulbana Oy
I am satisfied with the work of WatchGuard EPDR support. They have always been very responsive so that you can get...
Read full review of WatchGuard EPDR »
Rui Barbosa
Director of Production & Support Engineering at Famasete Lda
Whenever I need support for WatchGuard Application Control, I'm able to get it from the vendor.
Read full review of WatchGuard Firebox »
Michael-Foster
Head of IT at Bulkhaul Limited
Our experience with our partner has been positive. We primarily used the partner to purchase the product, as most...
Read full review of ThreatSync NDR »
Matthew Cooper
IT Network Administrator at a retailer
From my experience with their customer service team, I would say that they seem quite knowledgeable and fairly quick...
Read full review of WatchGuard Firebox »
Alexey Shcherbatyi
Network Administrator at Abona Deutschland GmbH
I would rate WatchGuard's tech support at the highest mark of five out of five. I was very pleased with them. We were...
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
Read full review of WatchGuard Firebox »
Anonymous User
IT Manager at a financial services firm
The level of support from WatchGuard is not as good as what we get from Cisco and other vendors. The response time is...
Read full review of WatchGuard Firebox »
RobertMorin
Owner / CEO at Midwest Technology Specialists LLC.
The technical support has been amazing. We're very satisfied with their level of support.
Read full review of WatchGuard Firebox »
Akhtarul Islam
CEO at Aveata Limited
The technical support is fine.
Read full review of WatchGuard XTM [EOL] »
Michael-Angelo Francis
Senior IT Tech at PCSL
I'm still exploring what's available in my current plan. Once I understand everything better, I'll reach out to...
Read full review of WatchGuard Firebox »
Anonymous User
Ingénieur - Traitement des eaux /Mécanique de procédé at a pharma/biotech company
I didn't have to call the WatchGuard Firebox technical support team, but the support on the website is a six out of ten.
Read full review of WatchGuard Firebox »
Anonymous User
I.T. Manager at a construction company
I haven't had to use their technical support in about seven years.
Read full review of WatchGuard Firebox »
Anonymous User
System Administrator at a retailer
The technical support is very fast and reliable. They are very professional. We have never had any issues with the...
Read full review of WatchGuard Firebox »
JimWarren
IT Manager at Horizon Forest Products LP
The customer service is good. If we have an occasional issue there are helpful. They help us resolve problems....
Read full review of WatchGuard Firebox »
Thomas Zhang
IT Director at a financial services firm
7/10
Read full review of WatchGuard XTM [EOL] »
Anonymous User
IT Technician at a real estate/law firm
Their support is excellent.
Read full review of WatchGuard Firebox »
Anonymous User
systeembeheerder at a manufacturing company
Good.
Read full review of WatchGuard XTM [EOL] »
Dewald Vermaak
Citrix Solutions Architect at Digital Generation
The technical support from WatchGuard would rate at about an eight on a scale of 1 to 10, where one is the worst...
Read full review of WatchGuard EPDR »
Scott Eastman
Project Consultant at SysGroup PLC
I have contacted their technical support and they were very, very good.
Read full review of WatchGuard Firebox »
Norlia Jalani
Section Head, Information Technology at a transportation company
Technical support for Panda Adaptive Defense 360 is provided by the reseller, and they also do preventive maintenance...
Read full review of WatchGuard EPDR »
Ron Cook
IT & Telecommunications at BAA
Support has always resolved every incident. Granted, some items required further research if it was intermittent in...
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
Systems Engineer at a financial services firm
Customer Service: It's OK to good. Technical Support: It's OK to good.
Read full review of WatchGuard XTM [EOL] »
Stefan Bryskhe
CTO at Gandalf
I rate Panda support nine out of 10. It used to be a 10, but support is a little more difficult since they were...
Read full review of WatchGuard EPDR »
Anonymous User
IT Audit Group Head at a tech services company
There are no problems with the technical support. If a problem occurs it gets resolved immediately with our technical...
Read full review of WatchGuard Firebox »
RainerAlbrecht
General Manager at Gemakom
We've used technical support very rarely - reaction time is somewhere between two to four hours by email. You need a...
Read full review of WatchGuard AuthPoint MFA »
Anonymous User
Prepress/Systems Manager at a printing company
The technical support was good. Last year, I had an issue with one of the Fireboxes going down. It was overheated,...
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

No Data Available

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