Compare Veeam Software vs Vembu Technologies

Business & Legal Resources Inc., Ohio Department of Developmental Disabilities, Alliance Healthcare, Poulin Grain Inc., Linear Technology, Northwestern University, ARKEMA, Sogegross, City of Lynchburg

BDRSuite Backup & Replication

NASA, Intel, CISCO, PHILIPS, Atos, HEXAWARE, Motorola

BDRCloud Backup & Recovery

Atos, CISCO, Mercedes Benz, Hexaware, intel, Motorola, Philips, Siemens

Popular Solutions

Veeam Data Platform

50 reviews

Veeam Data Cloud for Microsoft 365

15 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

BDRSuite Backup & Replication

6 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Computer Software Company

88%

Educational Organization

Retailer

Performing Arts

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Nicusor Munteanu
Senior IT System Engineer at Orange
I mainly use Cloud Connect as a cloud backup repository.
Read full review of Veeam Cloud Connect [EOL] »
Mehmet Aksoy
System Administrator at Aksoy
I use Veeam Kasten for Kubernetes only for backup of shop floor PCs. The effectiveness of Veeam Kasten for Kubernetes...
Read full review of Veeam Kasten for Kubernetes »
Juan Paredes
President at Megasetec
My primary use case for Veeam Backup for AWS is to provide backup solutions for virtual machines running Windows.
Read full review of Veeam Backup for AWS »

Review 1 of 5

Redha Benlaksira
Technical Sales Director (Owner) at HSR IT Services SARL
We install BDRSuite in Algeria and train customers to use the platform. We use it in our office to back up and...
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Review 1 of 1

Customer Service

Syed Abid
Snr. Infrastructure Architect (Data Centre) at LogicEra
Veeam's technical support is very good. I also like that we have public learning resources such as live session...
Read full review of Veeam Data Platform »
Nicusor Munteanu
Senior IT System Engineer at Orange
Veaam's technical support is quite efficient, though it depends on the nature of the ticket - they're better with...
Read full review of Veeam Cloud Connect [EOL] »
Mike Kokolakis
Software Developer at ADMIN - Mike Kokolakis
I haven't used the solution's technical support since it provides good online documentation.
Read full review of Veeam Data Platform »
MichaelHarvey
Solutions Architect at a tech services company
The support from Veeam ONE is excellent.
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Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
We have salespeople and technical people we can call or email. If we have a question, usually in the first tier it...
Read full review of Veeam Data Cloud for Microsoft 365 »
Jannet Taboada Lizana
Presales System Engineer at Licencias OnLine
The technical support is good.
Read full review of Veeam Data Cloud for Microsoft 365 »
Stefan Schneider
Lead Engineer Storage at Abraxas Informatik AG
Their technical support is great. I would rate them a ten out of ten.
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Anonymous User
Director at a tech services company
Customer service and technical support is good and prompt.
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Anonymous User
Technical Consultant at a tech services company
I have been in contact with technical support multiple times and I am satisfied with them.
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
DC Infrastructure and Services Engineer at a tech services company
I would rate them a ten out of ten.
Read full review of Veeam Data Platform »
Eric Formiga
CTO at NWI Telecom
I have never used their technical support.
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Anonymous User
Technical Marketing Manager at a tech vendor
Customer Service: Customer service is pretty good. I would give them a rating of 7/10. Technical Support: I never had...
Read full review of Veeam Data Platform »
Leadsenproj67
Lead Senior Project Manager
The platform is so stable, we haven't had any reason to reach out to technical support. In general, our own IT has...
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Enterprise Chief Infrastructure Hosting & Cloud Architect
They provide good technical support and we are satisfied with the support we have received.
Read full review of Veeam Data Platform »
Anonymous User
Science Technician at a government
We have a third party that offers us support, and we've found them to be very good. Veeam also offers support, so if...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Backup Engineer at a tech services company
We are always satisfied with technical support.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Senior Manager of Network at a tech services company
Customer Service: Very good. Every support call as been handled quickly and completely. Technical Support: Just as good.
Read full review of Veeam Data Platform »
Anonymous User
IT Executive at a tech services company
I consider the solution's technical support to be excellent, perfect.
Read full review of Veeam Data Platform »
Anonymous User
Senior Systems Support Analyst at a government
Customer Service: Support has been phenomenal when I have needed it and I have always been able to resolve my issue...
Read full review of Veeam Data Platform »
Anonymous User
IT Manager at a consultancy
This product is supported well.
Read full review of Veeam Data Platform »
Anonymous User
Group Product Specialist at a wholesaler/distributor
The technical support is good, although there are very few complaints. Issues are normally resolved within 24 to 72...
Read full review of Veeam Data Platform »
Anonymous User
Network & Communication Engineer
In my case, there is no technical support needed.
Read full review of Veeam Data Platform »
BunyaminTasdemir
CTO at Pronet Security
We are satisfied with technical support.
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Systems Administrator at a construction company
Customer Service: Very good, no particular issues. Technical Support: Very good, with fast communication, follow ups...
Read full review of Veeam Data Platform »
Anonymous User
Director at a printing company
I would say it is good. I'm trying to remember when the last time was that I had to call technical support. I think...
Read full review of Veeam Data Platform »
Nivendran NAir
Solutions Architect at BCX
It's been about eighteen to twenty-four months since I last dealt with Veeam ONE technical support, but the team was...
Read full review of Veeam Data Platform »
Naresh Alugolu
Associate Manager at Tech Mahindra Limited
Their support is really excellent.
Read full review of Veeam Data Platform »
Anonymous User
Systems Administrator at a government
Customer Service: I have only needed to open two tickets in two years. Technical Support: I have only needed to open...
Read full review of Veeam Data Platform »
Anonymous User
ABP Food Group Infrastructure team lead at a retailer
Their technical support could be better. I will often find a solution to a problem before they get back to me. If...
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Solutions Architect at a comms service provider
I have not had much interaction with Veeam's technical support as I work more closely with sellers. However, from...
Read full review of Veeam Data Platform »

Review 1 of 30

Forrest Wu
Sr. Specialist, IT at 01 communique
I would rate the technical support as eight or nine (out of 10). I would like them to improve their response rate.
Read full review of BDRSuite Backup & Replication »
Thomas Roes
Director at Switact
My experience with their technical support is that I hardly ever needed it. If I needed it, it was good. Not needing...
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Vijay Varma
System Engineer at ISB
Their technical support is good and helpful. Their response time is as we expect it to be. If I raise a case, they...
Read full review of BDRSuite Backup & Replication »
Anonymous User
IT Director at a retailer
The individual with whom I have been in contact is competent, but the support team responsible for reading emails is...
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Anonymous User
Senior IT Technician at NSM (Sidcup) Ltd
Customer Service: Customer service is always excellent. Technical Support: Technical support is always excellent.
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Anonymous User
CEO at a tech services company
Their tech support is okay, but they don't respond in time to sort out the problem. We sorted it out ourselves. We...
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Anonymous User
IT Consultant at a retailer
The salespeople I've dealt with are fantastic; they are great people. They wanted the solution to work and they only...
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Radu Stanila
IT Director at a financial services firm
Their support is great. I think they work 24 hours a day. I get a very quick turnaround time from them no matter the...
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Anonymous User
Information Technology Analyst 3 at a retailer
Technical support is good but the problem I have is that I often can't understand the technicians because they have...
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Anonymous User
Senior Architect at ePlus Technology
Technical support gets an A-plus.
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Anonymous User
Second Line / Drifttekniker at a tech services company
Technical support is excellent.
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Niels Jensen
Owner at DataMate
I have contacted support several times. They are absolutely fantastic. It's very easy to get support. They reach out...
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Reviewer93746
Owner at a consultancy
For the issues that I've had, the tech support has been very good. I've had no complaints and they've been very...
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Dan Bradshaw
IT at a religious institution
I have enjoyed the support. They're very quick in turning around solutions for the issues and problems that I have...
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Tim Kemp
IT Director at Premier Technical Services Group PLC
Technical support is fantastic. Responses are normally received within about an hour to an hour-and-a-half. Where...
Read full review of BDRSuite Backup & Replication »
Matthew Pechia
Managing Member at Offsite Data Protection Services
I am very pleased with Vembu's technical support. I have asked Vembu technical support how to handle the following...
Read full review of BDRSuite Backup & Replication »
Richard Goward
IT Administrator at a wellness & fitness company
I run into the problem of their chat service not being available frequently. I like chat as it is quick. When it is...
Read full review of BDRSuite Backup & Replication »
Anonymous User
Technical Architect at a tech services company
Tech support has been pretty good. I've reached out to them a couple of times and they answered my questions. The...
Read full review of BDRSuite Backup & Replication »
Klauber Walz Rocha
Owner \ CTO at GREG PAULINO AND ASSOCIATES
We've been very impressed with the technical support team. They've consistently provided excellent assistance...
Read full review of BDRSuite Backup & Replication »
Madhu K Menon
Consultant at Kwan Envrionmental Solutions India Pvt Ltd
I am happy with the technical support. Whenever I have contacted them, I have received the results that I was looking...
Read full review of BDRSuite Backup & Replication »
MuhammadFarid
Founder and GM at Go Live
The main component in the backup solutions is compatibility. The backup is located on the hard disk, and I didn't...
Read full review of BDRSuite Backup & Replication »
Chukwu Austine
Team Lead IT Infrastructure & Support at Africa Prudential Plc
I love Vembu's customer care. If you have any issues or questions, they respond and their response time is quick....
Read full review of BDRSuite Backup & Replication »
Dennis Skaltsis
WebFOCUS Senior Consultant at a healthcare company
Their technical support is excellent. The speed at which those guys are replying is like chatting through email. They...
Read full review of BDRSuite Backup & Replication »
Assad Ali
Owner at Ali Network Solutions
The technical support's response time was okay. I had to wait several hours for a response, but that was probably...
Read full review of BDRSuite Backup & Replication »
Ben Grant
Lead Computer Technician
Every time I have called, I've had good tech support.
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ArtGrasso
Systems Business Manager at a construction company
The problem that I really had — and it was not the product — is that when I called in, the phone system is a negative...
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Anonymous User
Network Engineer at a tech services company
I would give technical support a five out of 10, because we've had issues in the past where calls haven't been...
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Anonymous User
IT Specialist at a hospitality company
Working with technical support was challenging due to the time zone difference as they are located overseas, but...
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Anonymous User
Director of IT at a performing arts
The technical support is good. They are always willing to help and will see the problem through, right up to its...
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JonathanBrown
Owner at a engineering company
I would rate technical support at one out of ten. I don't even know why they have a tech support phone number because...
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Review 1 of 30

Technical Support

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