Compare Veeam Software vs Vembu Technologies

Veeam Software

Based on 612 reviews.

Vembu Technologies

Based on 66 reviews.

Latest Research

Buyer's Guide

BDRShield vs. Veeam Data Platform

August 2026

BDRShield vs. Veeam Data Platform

Updated: August 2026

Buyer's Guide

BDRShield vs. Veeam Data Platform

August 2026

Veeam Data Platform vs. BDRShield

Updated: August 2026

Sample Customers

BDRShield

NASA, Intel, CISCO, PHILIPS, Atos, HEXAWARE, Motorola

Popular Solutions

Veeam Data Platform

16 reviews

Veeam Data Cloud for Microsoft 365

14 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

BDRShield

2 reviews

Top Industries

Outsourcing Company

11%

Construction Company

10%

Comms Service Provider

Financial Services Firm

Computer Software Company

77%

Construction Company

Educational Organization

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gegax Robert
Senior Software Engineer at Ford Motor Company
Veeam Backup for AWS has been a game changer for my organization. Since the first day of implementation until now, I...
Read full review of Veeam Backup for AWS »
Shivamp Kachole
Associate System Engineer at Dhanyaayai enterprise private limited
The main use case for Veeam Kasten is to protect Kubernetes applications and ensure disaster recovery. We use it to...
Read full review of Veeam Kasten »
JitendraSadaye
Associate Technical Specialist at a consultancy
Backup and restore is what I am mainly using Veeam Data Platform for nowadays.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
It's not a big use case. It's just to install and back up the users. I recently had a project with a client with 500...
Read full review of Veeam Agent for Microsoft Windows [EOL] »

Review 1 of 5

No Data Available

Customer Service

Gegax Robert
Senior Software Engineer at Ford Motor Company
The customer support for Veeam Backup for AWS is one of the best. They are very easy to reach and very proactive. I...
Read full review of Veeam Backup for AWS »
Stefan Schneider
Lead Engineer Storage at Abraxas Informatik AG
Their technical support is great. I would rate them a ten out of ten.
Read full review of Veeam Data Platform »
Nicusor Munteanu
Senior IT System Engineer at Orange
Veaam's technical support is quite efficient, though it depends on the nature of the ticket - they're better with...
Read full review of Veeam Cloud Connect [EOL] »
Roopesh Mohabeer
Senior Systems Support Analyst at WARWYCK PHOENIX PCC
I'm satisfied with tech support, because the solution is so stable that I haven't had the need to engage any of the...
Read full review of Veeam Data Platform »
Humberto Tahara
Senior Solution Architect Pre-Sales at Invent Cloud Soluções em Tecnologias Ltda
We have a support team in Brazil, and I know the people there. They provide excellent support in Portuguese, which is...
Read full review of Veeam Backup for Google Cloud »
Haris Hajlovac
Head Of Information Technology at NOVOMATIC
We did not use their support when it comes to Veeam Data Cloud for Microsoft 365's support for both cloud-based and...
Read full review of Veeam Data Cloud for Microsoft 365 »
Eric Thomas
Chief Information Officer/Chief Technology Officer (Mark A Ober, Andrew H Warren, as State Attorney) at State Attorneys Office 13th Circuit
The technical support from Veeam Backup for Office 365 is good, when I reached out to them they resolved my issues.
Read full review of Veeam Data Cloud for Microsoft 365 »
John Ilozor
Business Development Executive at Digital Alliance Limited
Some renew, and some don't renew the support. Those who know the value of it will always renew it because if there's...
Read full review of Veeam Data Platform »
Michael Schwarzer
Managing Director at INT/box GmbH
I would rate their technical support eight or nine out of ten. The escalation from first, second to third tier is...
Read full review of Veeam Data Platform »
Tommy Myo Min Aung
Senior System Engineer at Vantage Drilling
I have never contacted customer service. A situation has never arisen where I have needed their support.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
See Keong Yau
Project Manager at Alphamatic Systems
Often, when we deal with support teams, they just send us the link to the KB for troubleshooting.
Read full review of Veeam Data Platform »
Anonymous User
BSS Platform Team Leader at a comms service provider
The technical support is good.
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Support Manager at a tech vendor
Customer Service: No issues. Technical Support: Excellent, their support is fast and efficient.
Read full review of Veeam Data Platform »
Anonymous User
Directeur service informatique at a comms service provider
The tech support could be better. I rate it as a six out of ten. Though this is not frequent, when we have had need...
Read full review of Veeam Data Platform »
Eric Formiga
CTO at NWI Telecom
I have never used their technical support.
Read full review of Veeam Data Platform »
Anonymous User
Sr. Production Analyst at a logistics company
I needed support once and was satisfied with the service. I would rate their technical support a 10 out of 10.
Read full review of Veeam Data Platform »
Anonymous User
Senior IS/IT Consultant, Backup D/R Specialist at a tech company
It provides the maximum level of support.
Read full review of Veeam Data Platform »
Anonymous User
IT consaltant at a tech services company
Veeam One has different support centers around the region because of the time zone. In Malaysia, the morning support...
Read full review of Veeam Data Platform »
Anonymous User
Server Systems Analyst
Customer Service: Excellent. Very responsive, patient and professional when needed. Technical Support: Excellent.
Read full review of Veeam Data Platform »
Mohamed Aly
Support Team at a non-tech company
They are fast and good.
Read full review of Veeam Data Platform »
Anonymous User
CEO
Customer Service: Rating in level from 1-10 where 10 is the best i would rate it 10. Technical Support: Rating in...
Read full review of Veeam Data Platform »
Anonymous User
Lead Presales at a tech services company
I've dealt with Veeam support in the past, not necessarily for this product. However, it's my understanding that the...
Read full review of Veeam Data Cloud for Microsoft 365 »
RetiredITprof67
IT Professional at a tech services company
I am not very impressed by the technical support I received when I had an issue.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
JJG124536
Product Manager Storage, Database and Backup & Replication at a tech company
I don't have too many tickets with Veeam, however, I do find it hard to communicate with them. They could be better...
Read full review of Veeam Data Platform »
Anonymous User
Web developer at a energy/utilities company
Technical support has been good. I haven't needed them so far, but they did ask if I wanted help with the...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Systems Administrator at a tech services company
Currently, we contacted the Customer Service who promptly provided us answers KB related. Little else (and I would...
Read full review of Veeam Data Platform »
Anonymous User
Technical Lead & ICT Senior Infrastructure Engineer at a tech services company
Customer Service: 1 to 10, I give an 8. Technical Support: 1 to 10, I give an 8.
Read full review of Veeam Data Platform »
Anonymous User
Director at a printing company
I would say it is good. I'm trying to remember when the last time was that I had to call technical support. I think...
Read full review of Veeam Data Platform »
Anonymous User
Technical Marketing Engineer
Customer Service: The level of customer service has actually improved over the years. Rather than a level 1 support...
Read full review of Veeam Data Platform »
Anonymous User
Technical Solution Specialist at Zones Inc.
Customer Service: Good. Technical Support: Good.
Read full review of Veeam Data Platform »

Review 1 of 30

Forrest Wu
Sr. Specialist, IT at 01 communique
I'd like to get quicker technical support for urgent issues. Sometimes, it took longer than I expected. For example,...
Read full review of BDRShield »
Anand Davda
Managing Director at Red Chip Solutions
The technical support is responsive. I would like them to provide the details of our scheduled calls at least 15...
Read full review of BDRShield »
Thomas Roes
Director at Switact
My experience with their technical support is that I hardly ever needed it. If I needed it, it was good. Not needing...
Read full review of BDRShield »
Adrian Vergin
Systems Consultant at TCM Solutions
I've interacted with them on one or two occasions. They were fast, and they got quite a few people involved right off...
Read full review of BDRShield »
Anonymous User
Second Line / Drifttekniker at a tech services company
Technical support is excellent.
Read full review of BDRShield »
Anonymous User
Manager at North West Carrying Company (NWCC)
Technical support is great.
Read full review of BDRShield »
Dimitar Staykov
Senior Full Stack JavaScript Developer at a hospitality company
Our account manager has provided us with great information and support. He is always on time. I haven't needed to...
Read full review of BDRShield »
BobbyMorrell
Manager at a real estate/law firm
Customer service could be improved. There seems to be a delay when trying to get to someone for customer service...
Read full review of BDRShield »
John Demattia
Director of IT at MTSI, Inc.
The other thing that stands out, while it isn't a feature per se, is support. Any time we have a question, whether we...
Read full review of BDRShield »
Radu Stanila
IT Director at a financial services firm
Their support is great. I think they work 24 hours a day. I get a very quick turnaround time from them no matter the...
Read full review of BDRShield »
Chukwu Austine
Team Lead IT Infrastructure & Support at Africa Prudential Plc
I love Vembu's customer care. If you have any issues or questions, they respond and their response time is quick....
Read full review of BDRShield »
Anonymous User
Consultant at heXel
Technical support is 7/10, on average. They could make it better by improving the speed of responses. Sometimes,...
Read full review of BDRShield »
Anonymous User
IT Director at a marketing services firm
We have always gotten to a solution eventually. Sometimes, it takes some time though. I had an issue that had to be...
Read full review of BDRShield »
Anonymous User
Director of IT at a performing arts
The technical support is good. They are always willing to help and will see the problem through, right up to its...
Read full review of BDRShield »
Anonymous User
Senior IT Technician at NSM (Sidcup) Ltd
Customer Service: Customer service is always excellent. Technical Support: Technical support is always excellent.
Read full review of BDRShield »
Anonymous User
InfoSec Manager at a computer software company
We haven't had to contact technical support yet.
Read full review of BDRShield »
Shakeel Ahmed
IT Infrastructure Team Lead at a government
Technical support is good. Whenever I raise a ticket they reply in a timely fashion.
Read full review of BDRShield »
Anonymous User
IT Consultant at a retailer
The salespeople I've dealt with are fantastic; they are great people. They wanted the solution to work and they only...
Read full review of BDRShield »
Anonymous User
CEO at a tech services company
Their tech support is okay, but they don't respond in time to sort out the problem. We sorted it out ourselves. We...
Read full review of BDRShield »
Anonymous User
Network Administrator at a non-profit
Support is very important. But sometimes they respond to me four hours after I contact them, maybe more. I would like...
Read full review of BDRShield »
Gabor Virag
Systems Engineer at GVir Informationsmanagement
They have very good support. I always get an answer quite fast when we have trouble. When we write an email, on next...
Read full review of BDRShield »
Anonymous User
CTO at a tech services company
The support from Vembu is very, very good. These guys have saved my life two or three times.
Read full review of BDRShield »
Blake Krzic
Application Support Specialist at a manufacturing company
The tech support is phenomenal. We were not expecting a fix to happen as quickly as it did. The response time,...
Read full review of BDRShield »
Anonymous User
IT Consultant at a tech services company
Customer Service: Extremely Poor. There were no real SLA's available and when we tried to contact our Account Manager...
Read full review of BDRShield »
Reviewer93746
Owner at a consultancy
For the issues that I've had, the tech support has been very good. I've had no complaints and they've been very...
Read full review of BDRShield »
RakeshKumar11
Project Manager at TMI DUBAI
I have used their support, and I had a very good experience. We were basically installing a demo for another client,...
Read full review of BDRShield »
Anonymous User
IT Director
Tech support is good.
Read full review of BDRShield »
Tim Kemp
IT Director at Premier Technical Services Group PLC
Technical support is fantastic. Responses are normally received within about an hour to an hour-and-a-half. Where...
Read full review of BDRShield »
Rajkumar Neelakantan
IT Director at a marketing services firm
Support is very good. When you call them or send out a support email, immediately someone responds. It’s really good....
Read full review of BDRShield »
WaqarAzeem
IT Manager at Kuwait Medical International
The technical support is good.
Read full review of BDRShield »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.