Compare Veeam Software vs Vembu Technologies

Business & Legal Resources Inc., Ohio Department of Developmental Disabilities, Alliance Healthcare, Poulin Grain Inc., Linear Technology, Northwestern University, ARKEMA, Sogegross, City of Lynchburg

BDRSuite Backup & Replication

NASA, Intel, CISCO, PHILIPS, Atos, HEXAWARE, Motorola

BDRCloud Backup & Recovery

Atos, CISCO, Mercedes Benz, Hexaware, intel, Motorola, Philips, Siemens

Popular Solutions

Veeam Data Platform

58 reviews

Veeam Data Cloud for Microsoft 365

16 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

BDRSuite Backup & Replication

7 reviews

Top Industries

Computer Software Company

15%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Computer Software Company

86%

Educational Organization

Retailer

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Nicusor Munteanu
Senior IT System Engineer at Orange
I mainly use Cloud Connect as a cloud backup repository.
Read full review of Veeam Cloud Connect [EOL] »
Juan Paredes
President at Megasetec
My primary use case for Veeam Backup for AWS ( /products/veeam-backup-for-aws-reviews ) is to provide backup...
Read full review of Veeam Backup for AWS »

Review 1 of 4

Redha Benlaksira
Technical Sales Director (Owner) at HSR IT Services SARL
We install BDRSuite in Algeria and train customers to use the platform. We use it in our office to back up and...
Read full review of BDRSuite Backup & Replication »

Review 1 of 1

Customer Service

BartHeungens
IT Specialist at Bitcon
I have not used technical support while using Veeam ONE, but for other products from Veeam I have, and I am happy...
Read full review of Veeam Data Platform »
Zain Qureshi
Foreign Trade Officer at ABPL
I contacted support when we had issues. However, the response time could improve.
Read full review of Veeam Data Platform »
Tommy Myo Min Aung
Senior System Engineer at Vantage Drilling
We have not needed to contact technical support.
Read full review of Veeam Data Platform »
DJIBRINE AGADJI
Ingénieur systèmes et réseaux at e-services
The support is good.
Read full review of Veeam Data Platform »
Mike Kokolakis
Software Developer at ADMIN - Mike Kokolakis
I haven't used the solution's technical support since it provides good online documentation.
Read full review of Veeam Data Platform »
MOHAMEDTALIB
Director at NVIT
Veeam provides decent customer service.
Read full review of Veeam Data Platform »
Amgad Soliman
Senior System & Security Administrator at a retailer
We've dealt with technical support in the past. We asked them two times about an issue, and they were very helpful...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Enterprise Chief Infrastructure Hosting & Cloud Architect
They provide good technical support and we are satisfied with the support we have received.
Read full review of Veeam Data Platform »
Vivath Chan
Head Data Center and Cloud Infrastructure Unit at a financial services firm
The response time is quite slow and I have complained many times. But their technical skill is quite good. For most...
Read full review of Veeam Data Platform »
Anonymous User
Web developer at a energy/utilities company
Technical support has been good. I haven't needed them so far, but they did ask if I wanted help with the...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Johnny Öhlund
IT Technician at Sherpas Group
Technical support is helpful and responsive. they are very knowledgeable and friendly. We are very satisfied with the...
Read full review of Veeam Data Platform »
Anonymous User
Storage Architect at a computer software company
Two or three years ago, we had an important escalation regarding the Veeam environment. It's not very easy to have...
Read full review of Veeam Data Platform »
Anonymous User
Senior Solutions Architect at a tech services company
The technical support is good.
Read full review of Veeam Agent for Linux [EOL] »
Sothon LIM
IT at Bouygues Construction
When I create a ticket, Veeam's technical support directs me to its L2 support. I rate the technical support a four...
Read full review of Veeam Data Platform »
Reinhardt Coetzee
Senior Engineer at MRB Secure
Veeam Cloud Connect's technical support is very good.
Read full review of Veeam Cloud Connect [EOL] »
Wira Chinwong
Service Director at scsi co.,ltd
We've been in touch with technical support in the past and they have been very quick to respond to us. They are...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Barnabas Malárovits
System integration administator at Károli Gáspár University (official page)
We have contacted Veeam’s support partners regarding technical issues.
Read full review of Veeam Backup for Google Cloud »
Serhii-Arkhipov
Solution Sales Specialist at Promise Group
Customer service and support are responsive, careful, and attentive. Though not necessarily always helpful, they do...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Consultant at a tech services company
Customer Service: It's good but comparing to VMware and Microsoft they lack little behind. Technical Support: It's...
Read full review of Veeam Data Platform »
Anonymous User
Support Manager at a tech vendor
Customer Service: No issues. Technical Support: Excellent, their support is fast and efficient.
Read full review of Veeam Data Platform »
Anonymous User
ABP Food Group Infrastructure team lead at a retailer
Their technical support could be better. I will often find a solution to a problem before they get back to me. If...
Read full review of Veeam Agent for Linux [EOL] »
Eric Formiga
CTO at NWI Telecom
I have never used their technical support.
Read full review of Veeam Data Platform »
Anonymous User
Technical asst. at a educational organization
We receive very good support from Nutanix.
Read full review of Veeam Data Platform »
Anonymous User
System Administrator-L2 at a tech services company
Customer Service: The customer service is good, the response time is also good. Support is provided from Russia and...
Read full review of Veeam Data Platform »
Anonymous User
Network specialist at a government
Customer Service: 10/10. Technical Support: 10/10.
Read full review of Veeam Data Platform »
Anonymous User
President at CONNEKT|IT Services
Customer Service: 9 out of 10 Technical Support: 9 out of 10
Read full review of Veeam Data Platform »
Anonymous User
Director at a tech services company
Customer service and technical support is good and prompt.
Read full review of Veeam Data Platform »
Anonymous User
Lead Presales at a tech services company
I've dealt with Veeam support in the past, not necessarily for this product. However, it's my understanding that the...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
DC Infrastructure and Services Engineer at a tech services company
I would rate them a ten out of ten.
Read full review of Veeam Data Platform »
Anonymous User
Senior System Engineer at a tech services company
Customer Service: 10/10 - Very fast answer and follow up. Technical Support: 10/10.
Read full review of Veeam Data Platform »

Review 1 of 30

Forrest Wu
Sr. Specialist, IT at 01 communique
I would rate the technical support as eight or nine (out of 10). I would like them to improve their response rate.
Read full review of BDRSuite Backup & Replication »
Redha Benlaksira
Technical Sales Director (Owner) at HSR IT Services SARL
You get one year of customer support with your license, but I feel there is no need to renew it because the product...
Read full review of BDRSuite Backup & Replication »
Richard Voorheis
Software Test Engineer at a tech vendor
Their technical support is very good to work with, as they are able to propose alternate solutions to problems that...
Read full review of BDRSuite Backup & Replication »
Vijay Varma
System Engineer at ISB
Their technical support is good and helpful. Their response time is as we expect it to be. If I raise a case, they...
Read full review of BDRSuite Backup & Replication »
Assad Ali
Owner at Ali Network Solutions
The technical support's response time was okay. I had to wait several hours for a response, but that was probably...
Read full review of BDRSuite Backup & Replication »
Anonymous User
Senior Architect at ePlus Technology
Technical support gets an A-plus.
Read full review of BDRSuite Backup & Replication »
Anonymous User
IT Director at a retailer
The individual with whom I have been in contact is competent, but the support team responsible for reading emails is...
Read full review of BDRSuite Backup & Replication »
Chukwu Austine
Team Lead IT Infrastructure & Support at Africa Prudential Plc
I love Vembu's customer care. If you have any issues or questions, they respond and their response time is quick....
Read full review of BDRSuite Backup & Replication »
Anonymous User
Consultant at heXel
Technical support is 7/10, on average. They could make it better by improving the speed of responses. Sometimes,...
Read full review of BDRSuite Backup & Replication »
Anonymous User
Director of IT at a performing arts
The technical support is good. They are always willing to help and will see the problem through, right up to its...
Read full review of BDRSuite Backup & Replication »
Anonymous User
Network Engineer at a tech services company
I would give technical support a five out of 10, because we've had issues in the past where calls haven't been...
Read full review of BDRSuite Backup & Replication »
Tim Kemp
IT Director at Premier Technical Services Group PLC
Technical support is fantastic. Responses are normally received within about an hour to an hour-and-a-half. Where...
Read full review of BDRSuite Backup & Replication »
Dimitar Staykov
Senior Full Stack JavaScript Developer at a hospitality company
Our account manager has provided us with great information and support. He is always on time. I haven't needed to...
Read full review of BDRSuite Backup & Replication »
Ben Grant
Lead Computer Technician
Every time I have called, I've had good tech support.
Read full review of BDRSuite Backup & Replication »
Anonymous User
Second Line / Drifttekniker at a tech services company
Technical support is excellent.
Read full review of BDRSuite Backup & Replication »
Gabor Virag
Systems Engineer at GVir Informationsmanagement
They have very good support. I always get an answer quite fast when we have trouble. When we write an email, on next...
Read full review of BDRSuite Backup & Replication »
Blake Krzic
Application Support Specialist at a manufacturing company
The tech support is phenomenal. We were not expecting a fix to happen as quickly as it did. The response time,...
Read full review of BDRSuite Backup & Replication »
Tony Ashvanian
IT Director at Boom Logic
I contacted BDRSuite support during deployment because I had a few questions about using the high availability...
Read full review of BDRSuite Backup & Replication »
Anonymous User
Network Manager at a tech services company
Technical support was very good. We engaged them. They did respond very quickly. We were able to get them in and work...
Read full review of BDRSuite Backup & Replication »
Anonymous User
Manager Infrastructure and Applications at a tech services company
From both the sales and technical support standpoint, they have been great. They have helped out to the extent that...
Read full review of BDRSuite Backup & Replication »
Anonymous User
IT Director at a marketing services firm
We have always gotten to a solution eventually. Sometimes, it takes some time though. I had an issue that had to be...
Read full review of BDRSuite Backup & Replication »
Anonymous User
President at DirectNetworks, Inc.
As with any technology based product, there are times when assistance is needed to configure, update, or troubleshoot...
Read full review of BDRSuite Backup & Replication »
Rajkumar Neelakantan
IT Director at a marketing services firm
Support is very good. When you call them or send out a support email, immediately someone responds. It’s really good....
Read full review of BDRSuite Backup & Replication »
Matthew Pechia
Managing Member at Offsite Data Protection Services
I am very pleased with Vembu's technical support. I have asked Vembu technical support how to handle the following...
Read full review of BDRSuite Backup & Replication »
Anonymous User
IT Specialist at a hospitality company
Working with technical support was challenging due to the time zone difference as they are located overseas, but...
Read full review of BDRSuite Backup & Replication »
Dan Bradshaw
IT at a religious institution
I have enjoyed the support. They're very quick in turning around solutions for the issues and problems that I have...
Read full review of BDRSuite Backup & Replication »
Anonymous User
Manager at North West Carrying Company (NWCC)
Technical support is great.
Read full review of BDRSuite Backup & Replication »
Reviewer93746
Owner at a consultancy
For the issues that I've had, the tech support has been very good. I've had no complaints and they've been very...
Read full review of BDRSuite Backup & Replication »
Anonymous User
CTO at a tech services company
The support from Vembu is very, very good. These guys have saved my life two or three times.
Read full review of BDRSuite Backup & Replication »
ArtGrasso
Systems Business Manager at a construction company
The problem that I really had — and it was not the product — is that when I called in, the phone system is a negative...
Read full review of BDRSuite Backup & Replication »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.