Service and Support
Customer service and support for Amazon MSK are varied. Some users find the assistance knowledgeable and helpful, especially for configuration issues. While others appreciate helpful responses, they notice a decline in expertise over the years. Response time is often praised. Support quality depends on the plan, with ratings between six and ten out of ten. Although some users suggest improvements, many emphasize Amazon's availability and helpfulness for technical inquiries.
Deployment
Users found Amazon MSK's initial setup to be mostly straightforward, especially for those familiar with Kafka, taking less than ten minutes for small clusters. Some noted technical challenges requiring collaboration with networking teams. Experienced users appreciated its ease via AWS commands. Setup times varied, with some installations taking weeks due to complex networking configurations. For many, it was a hassle-free process, even involving only one engineer for deployment.
Scalability
Amazon MSK is regarded as scalable by numerous users, although manual configuration may be necessary for optimal scaling. Despite some operational overhead, its cluster-based nature ensures effective scaling. Users appreciate its functionality, with AWS serverless options enhancing ease of use. While some reported challenges, many rate its scalability positively, citing performance and adaptability. The consensus highlights strong scaling capabilities, beneficial for varied team sizes and use cases.
Stability
Amazon MSK demonstrates stability with few issues encountered. Users note a nine out of ten rating and value its 99.9% availability. Some experienced difficulties installing log collectors on older Windows servers, prompting assistance from DuoSAPI at IBM. Despite limited usage experience mentioned by some, others remain satisfied with stability, rating it eight out of ten. Latency and performance are not concerns, confirming the positive impressions of how stable it is.