Service and Support
IBM Spectrum Virtualize's customer service and support vary. Many users report effective, timely assistance with knowledgeable staff, especially beyond Level 1. Some experience slower responses and insufficient local support, particularly in regions like South Africa. Users praise its technical support for hardware issues but express concerns about software support timeliness. Several note improvements are needed in streamlining the process and faster escalation. Positive aspects cited include consistent support quality, skilled technicians, and reliability ratings comparable to industry leaders like Cisco.
Deployment
Users found IBM Spectrum Virtualize's initial setup to be generally straightforward and intuitive. Many appreciated its simplicity, noting minimal complexity with support from IBM or partners. Some mentioned initial challenges due to complex storage environments but highlighted the ease once basic understanding was achieved. Support and advice from partners were valued, and the graphical user interface helped streamline the process, making it accessible even for those with limited technical expertise.
Scalability
IBM Spectrum Virtualize is highly scalable, excelling in virtualization with the ability to manage small to large deployments. Many users report satisfaction with its capacity to scale without disruption, handling diverse storage technologies efficiently. Some note limitations in node expansion and volume count, suggesting room for improvement. Generally, Spectrum Virtualize supports scalable growth, adapting to changing needs with enhanced capacity and new hardware capabilities, fulfilling many business requirements in different environments.
Stability
IBM Spectrum Virtualize generally demonstrates strong reliability, with most users noting improved performance over time. Some have experienced challenges with early releases but acknowledge enhancements in recent versions. While concerns like drive failures, environmental factors, and firmware bugs have been mentioned, many users highlight uninterrupted operation, high availability, and minor disruptions. The system's capacity to manage substantial workloads effectively is frequently emphasized, with long-term users praising its consistency and gradual improvements.