I use the solution for cloud operations.
Assistant It Manager at Singa
With good customer support in place, the stability might be affected due to bugs in the solution
Pros and Cons
- "I rate the support an eight out of ten since it is good."
- "The solution has bugs. It really has bugs, and you have to wait until it happens, then you realize it."
What is our primary use case?
What is most valuable?
It's just a normal tool. I would really say nothing is valuable to me about its features. It's not special.
It had been working in the past few years, but after aging, it has dropped down.
What needs improvement?
The solution has bugs. It really has bugs, and you have to wait until it happens, then you realize it. The aforementioned area can be considered for improvement.
For how long have I used the solution?
I have been using Aruba Networks Wireless WAN for five years. I am a customer of the solution.
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Aruba Networks Wireless WAN
October 2025

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What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a five, six, or seven out of ten. It's not bad.
How are customer service and support?
I rate the support an eight out of ten since it is good.
How would you rate customer service and support?
Positive
How was the initial setup?
Regarding the initial setup, if one is difficult and ten is easy, I rate its setup a three to five. You have to be a big technical person to deploy the solution.
What other advice do I have?
I rate the solution a six or seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

System Administrator at K J Somaiya College of Arts & Commerce
It has good stability, but the customer service needs improvement
Pros and Cons
- "Its most valuable feature is the ease of use."
- "Its technical support service could be better."
What is our primary use case?
We use the solution to access the internet connection.
What is most valuable?
The solution's most valuable feature is the ease of use.
What needs improvement?
The solution's technical support service could be better.
For how long have I used the solution?
We have been using the solution since 2011.
What do I think about the stability of the solution?
It is a very stable solution.
What do I think about the scalability of the solution?
I rate the solution's scalability as an eight or nine.
How are customer service and support?
The solution's customer service team needs to be more responsive.
How would you rate customer service and support?
Negative
How was the initial setup?
The solution's initial setup process is a little complicated. But it gets easier after a certain point. I rate the process as an eight or nine. It takes half an hour to complete.
What about the implementation team?
We implemented the solution with the help of our in-house team.
What was our ROI?
The ROI for the solution is over 50% for us.
What's my experience with pricing, setup cost, and licensing?
It is a costly solution. I rate its pricing as a nine or ten.
What other advice do I have?
The solution is easy to set up. I rate it as a seven.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Aruba Networks Wireless WAN
October 2025

Learn what your peers think about Aruba Networks Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
868,787 professionals have used our research since 2012.
Lead Technical Consultant at SiliconST
Great data encryption, centralized management, and integrated compatibility
Pros and Cons
- "Aruba makes use of "Direct Tunnel" as its best security feature."
- "Aruba's technical support has room for improvement."
What is our primary use case?
The primary use case of the solution is to provide wireless access while protecting our data transfers.
The solution can be deployed on-premise and in the cloud.
What is most valuable?
Aruba makes use of "Direct Tunnel" as its best security feature. The feature creates a direct tunnel from the endpoint to the controller, ensuring that all data is encrypted. This prevents the possibility of a man-in-the-middle attack compromising the AP since the data from the endpoint to the Aruba Access Controller is encrypted.
The Aruba Network solution offers centralized management, integrated compatibility with other equipment, and enhanced security features.
What needs improvement?
Aruba's technical support has room for improvement. Currently, their response time is slow.
For how long have I used the solution?
I have been using the solution for seven years.
What do I think about the stability of the solution?
The stability is quite good. The stability relies on complete network deployment. If the network deployment is not good, and all the features are not used correctly, any solution can provide instability if not implemented correctly.
What do I think about the scalability of the solution?
The scalability is very good. I give the scalability a nine out of ten.
How are customer service and support?
The technical support is slow at responding.
How was the initial setup?
The initial setup is straightforward and simple. The deployment takes up to one week, or only one or two days for a testing environment on the POC.
From a deployment standpoint, my CTO and I have created a comprehensive plan for installing the APs at various locations in the customer's environment. I will go on-site and provide guidance to the customer's technical team to ensure a successful deployment.
What about the implementation team?
The implementations are completed at the customer sites with our assistance.
What's my experience with pricing, setup cost, and licensing?
The licenses are available as both perpetual or yearly.
The prices of Aruba are fairly reasonable, and they can be adjusted to meet the specific needs of the customer. Everything required for a deployment is included with the license.
What other advice do I have?
I give the solution a nine out of ten.
We currently have three clients using the solution and have proposed it to multiple clients.
I highly recommend Aruba Networks Wireless WAN due to its exceptional security features, which are essential for any wireless network.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Security and Infrastructure Practice manager at a computer software company with 51-200 employees
Reliable with good coverage and decent pricing
Pros and Cons
- "It works well. It is reliable."
- "It works. We don't look at it any deeper than that and don't find any features ar missing."
What is our primary use case?
We use it for wireless access in our sales offices. It is a wireless access network.
What is most valuable?
It works well. It is reliable.
We just upgraded it to 6G. The main reason why we chose Aruba is that we are an Aruba partner and we get significant discounts on Aruba.
The initial setup is straightforward and simple.
It is scalable.
It's providing us with the coverage that we need. The speed is good. Basically, you set it up and forget it, which is good.
What needs improvement?
We're not very sophisticated with it. We just use the wireless and it just does what we need it to.
It works. We don't look at it any deeper than that and don't find any features ar missing.
We had one problem with one of our remote sites. We opened up a ticket and it turned out there was a problem with one of the end users' desktop. It needed to be patched and support was very good about it. They told us about it and we did it and it worked. It was nothing to do with the product itself, really.
For how long have I used the solution?
We've used the solution for ten years or so.
What do I think about the stability of the solution?
The stability, in general, is good. We have problems from time to time; however, for those cases, most of the time, it's related to users. They might have patches that need to be installed or things like that.
It's generally reliable and there are no bugs or glitches.
What do I think about the scalability of the solution?
It meets our needs. We find it to be scalable.
We have maybe 20 to 30 people using the solution at this time.
We do not have plans to increase usage as we don't have any other locations for anything.
How are customer service and support?
Tech support is efficient. If we have a problem, we open up a ticket and they help.
How was the initial setup?
The solution is easy to set up. It is straightforward and simple. It's not overly complex.
We have one person on staff that can deploy and maintain the product. They are a network admin.
What was our ROI?
I wasn't involved in the process of looking into ROI, if that was even considered.
What's my experience with pricing, setup cost, and licensing?
The pricing is good for us. As a partner, we get discounts.
I don't have any information in regards to the exact costs we pay.
What other advice do I have?
We are resellers of Aruba. We don't do a lot with the wireless. We consume it. We don't sell it.
The solution works well and it does what we need it to do.
It's a good product. Cloud management works very well. I would recommend cloud management to others any day.
I'd rate the solution ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Head of IT infrastructure at a consultancy with 51-200 employees
An engineer with enough experience can tune the network however they want
Pros and Cons
- "An engineer with enough experience can tune the network however they want. It's crucial. It's good to customize our information security how we like it and configure the solution to achieve the level of stability we need."
- "Support is a little expensive. It's also a little tricky to configure Aruba sometimes. For example, if we want to whitelist a device, it works in unexpected ways. I want to allow this device to connect somewhere, and it lets it connect to any device in the network. Let's say I want to allow my phone to connect to the network printer, but if I add my phone to the white list, I automatically allow my phone to connect to any other devices, and it's not secure."
What is our primary use case?
We use Aruba Wireless at a big trading center in two ways. One use case is a corporate network with restrictions, and another is for customers. For our corporate use case, we have around 30 people on various devices, like laptops and mobile phones. In the second case, we provide access to around 1,000 users.
What is most valuable?
An engineer with enough experience can tune the network however they want. It's crucial. It's good to customize our information security how we like it and configure the solution to achieve the level of stability we need.
What needs improvement?
Support is a little expensive. It's also a little tricky to configure Aruba sometimes. For example, if we want to whitelist a device, it works in unexpected ways. I want to allow this device to connect somewhere, and it lets it connect to any device in the network.
Let's say I want to allow my phone to connect to the network printer, but if I add my phone to the white list, I automatically allow my phone to connect to any other devices, and it's not secure.
For how long have I used the solution?
I've been using Aruba Wireless for a year and a half.
How are customer service and support?
My team is highly experienced, so I haven't needed support so far.
How was the initial setup?
Setting up Aruba Networks is a little difficult, but experienced professionals can handle it, and we have help from partners, so it's not a problem. In Ukraine, there are several companies with expertise in Aruba. We can pay them for the initial setup and some training.
What's my experience with pricing, setup cost, and licensing?
We pay every year for Aruba Central. It's a subscription. In other cases, we use Aruba AirWave on-premise, and that's a one-time payment.
What other advice do I have?
I rate Aruba Networks Wireless WAN nine out of 10. It's a stable solution with advanced technical capabilities. We never need to worry if it's going to work.
Like any professional solution, you need to do some evaluation before implementing it in a project. The customer must fully understand the project requirements before they buy and implement it.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Enterprise Architect at Expanded Reality
Reliable, has the ability to run a single WiFi SSID, and support is good
Pros and Cons
- "It's quite stable."
- "The integration, pricing, and configuration could always be improved upon."
What is our primary use case?
We're basically using the solution to replace our StarVPN connectivity. Prior to this, we had a bunch of VPNs that were creating our WAN that would link back to our central office. It simplified our network. That's what we used it for. We installed one in every office to create the WAN between offices. In the potential next phase, we were looking to then possibly decrease our internet connectivity to each site, however, we didn't do that quite yet.
What is most valuable?
The two most valuable features for us were the fact that we were able to simplify and recreate our WAN with a similar security presence and also the ability to run a single WiFi SSID across the entire company with authentication.
What needs improvement?
It worked as delivered, and therefore, there's nothing to really add. If you were asking me what they could do better, unfortunately, I quite honestly can't think of anything right now. It doesn't mean that if I was in the middle of using it, there isn't something that would be annoying to me. However, right now, it’s absolutely fine.
The integration, pricing, and configuration could always be improved upon.
For how long have I used the solution?
I’ve used the solution for two years.
What do I think about the stability of the solution?
It's quite stable. It didn't come down yet. We didn't have any issues for the past year or so. We did execute a couple of updates. Those were clean and it worked just fine. It’s reliable. The performance is good.
What do I think about the scalability of the solution?
It worked for the scale that we asked it to. That said, we installed it and we didn't grow it. The whole company, about 175 people, use the product.
How are customer service and support?
The technical support was great. We’ve been satisfied with their service.
Which solution did I use previously and why did I switch?
I’ve also dealt with Cisco and found Aruba more affordable with better support.
How was the initial setup?
It was straightforward to set up. It worked as advertised. I didn't do the actual deployment myself. However, my deployment team was able to roll it out earlier than projected. Prior to making the selection, I had estimated more time than it took for us to deploy. In that sense, it was fantastic. The deployment was very quick.
We've got five people supporting all of our networking and hardware requirements. We don't have any one person dedicated to it.
What's my experience with pricing, setup cost, and licensing?
I’m not sure of the exact pricing of the product.
What other advice do I have?
This solution is more than worth considering. I've used Aruba in different organizations. It historically has, to me, been an easier install than Cisco wireless solutions have been. It consistently gives similar services at a lower price point. I have found that their pre-sales teams and support have been better than similarly situated Cisco WiFi and WAN products.
I’d rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Network Engineer at a pharma/biotech company with 5,001-10,000 employees
A secure, scalable solution with excellent software and hardware
Pros and Cons
- "The solution's strong security mechanism and user-friendly web console are great."
- "The solution currently has a Windows update problem."
What is our primary use case?
Aruba Networks Wireless WAN is deployed for communication, and we have about 13 sites controlled in a centralized location. We have next-step security authentication, and it supports end-user secure connectivity. The combination and mechanism of multiple servers are used to authenticate the user to connect to the network securely.
How has it helped my organization?
Our whole company uses this network, providing wireless connectivity on all sides. So this solution impacts our day-to-day tasks.
What is most valuable?
The most valuable feature is security, which is important to the company and end user. In addition, the solution's strong security mechanism and user-friendly web console are great. The software and hardware are excellent, and we can efficiently deploy and manage these devices.
Regarding additional features, the solution currently has a Windows update problem. As a result, the solution requires daily Windows updates and installations as well as launches of new patches. It also requires updates to the iOS firmware to support the day-to-day patches submitted by Windows.
What needs improvement?
Because we work out of Pakistan, we sometimes have to deploy this solution in areas with a lot of dust. So, it would be great if Aruba improves the environmental hardware materials to mitigate troubleshooting and decrease the amount of dust it accumulates.
For how long have I used the solution?
We have been using this solution for seven years and recently deployed the latest version. It is deployed on a local network.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
The solution is scalable. We have a lot of users, most of whom are IT specialists. For example, we have four people required for maintenance in the IT department and two junior network engineers continuously controlling the solution.
How are customer service and support?
The technical support for this product regarding the vendor is great. Our principal or local vendor is available to facilitate any issues that arise.
Which solution did I use previously and why did I switch?
Before using Aruba Networks Wireless WAN, we had been working on Cisco and Awale, which are somewhat competitors of this solution. We also deployed Awale, which works fine, but Aruba Networks Wireless WAN is widely used in our company.
How was the initial setup?
The initial setup was straightforward, and it took about two days to deploy. We used a third party to deploy the network and performed day-to-day tasks easily. There was no issue with installation, and deployment on a large scale was painless.
What's my experience with pricing, setup cost, and licensing?
Regarding licensing costs, our procurement and finance departments are directly involved, and we evaluate the functionality of this product. Based on the market comparison, Aruba Networks Wireless WAN is cheaper than Cisco, and the web experience is great. As a result, its functionality and performance are practical.
Which other solutions did I evaluate?
If we were not using Aruba Networks Wireless WAN, we would use Cisco. Cisco and Aruba have the same solution and provide a controller-based network and ISE. The functionality of both devices is the same, and the key difference is the vendor and branding. The dependability and scalability of both products are good too.
What other advice do I have?
I rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network and Security Engineer at a comms service provider with 1,001-5,000 employees
Responsive support, beneficial centralized management, and low failure rate
Pros and Cons
- "The most valuable feature of Aruba Networks Wireless WAN is centralized management capability. You don't have to have wireless LAN controllers at every location."
- "Aruba Networks Wireless WAN could improve the solution availability. The selection of mounting hardware for the various radios is limited and poor. Often, you have to create and manufacture your own mounting hardware in certain situations."
What is our primary use case?
We have used Aruba Networks Wireless WAN a lot for retail, manufacturing, and deployments on educational campuses. Most of the deployments I've done are enterprise-grade across multiple sites, utilizing the ClearPass solution so that all the enterprise sites are managed at one location. The use cases can vary.
What is most valuable?
The most valuable feature of Aruba Networks Wireless WAN is centralized management capability. You don't have to have wireless LAN controllers at every location.
What needs improvement?
Aruba Networks Wireless WAN could improve the solution availability. The selection of mounting hardware for the various radios is limited and poor. Often, you have to create and manufacture your own mounting hardware in certain situations.
The specific information available for external dB gain antennas is virtually non-existent or poor. You have to do a lot of research to find out what external antennas are going to suit your environment. Aruba Networks Wireless WAN doesn't do a good job of helping, and that's one of their downfalls.
If you're using external antennas, you want to accomplish some gain by using external antennas. There's not a lot of information specific to Aruba Networks Wireless WAN, even on the Aruba platform, that provides you with solid information and recommendations about antennas that would best suit their solution.
For how long have I used the solution?
I have been using Aruba Networks Wireless WAN for approximately 10 years.
What do I think about the stability of the solution?
Aruba Networks Wireless WAN stability is good. It has a low failure rate. I don't typically do service, but the failure rates are less than or equal to their largest competitors. It's a pretty stable environment.
What do I think about the scalability of the solution?
I have found Aruba Networks Wireless WAN to be scalable. If you use either the ClearPass or the AirWave, it's very easy to scale.
How are customer service and support?
I typically don't use technical support of Aruba Networks Wireless WAN. There's been a few instances where I've had to make a call, and they were fairly responsive.
How was the initial setup?
The initial installation of Aruba Networks Wireless WAN is easy. The enterprise-level deployments are straightforward.
What about the implementation team?
The maintenance of Aruba Networks Wireless WAN depends on the size of the enterprise solution that you have deployed. However, typically, it's relatively easy, because if you use ClearPass or AirWave, you can have one person monitor an entire enterprise. It's not difficult.
What was our ROI?
Different sectors have their own set of ROI indicators that they follow. For example, retail has a set of ROIs and manufacturing and another different set than retail. You can make your own algorithms to determine our ROI, I typically don't focus on that.
What's my experience with pricing, setup cost, and licensing?
The price of Aruba Networks Wireless WAN depends on how you buy it. From a pricing perspective, if you choose to buy Aruba Networks Wireless WAN as an MRC, it's dependent upon the radio and the solution that you choose what your MRC is. If you choose to buy it outright, they're competitive with their competitors, and they're probably four percent or five percent lower than their largest competitor.
What other advice do I have?
I rate Aruba Networks Wireless WAN an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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