Barracuda Intronis Backup Reviews

We are using this product to provide backup for OneDrive. We have on-premises and cloud deployments.

It is very stable, and I'm very happy with this solution.

Their technical support is not very good. You never know what they are doing and what is the issue. Customers need to know what is happening. This is our main concern and the only thing that can be improved in this solution. I would like to have more visibility about what is going on when something happens. I need to know what was done to solve the issue.

I have been using Barracuda Backup for five years.

It is very stable.

It is scalable. We have one customer with something like 2,000 users, and then we have another customer with around 1,500 users.

That's the only aspect that is not good. Their technical support is not very good. You never know what they are doing.

It was very easy to install without any trouble. For deployment, you need only one person. The cloud-to-cloud installation was easy. It is Linux, so it took a bit more time to refine the policies and rules. The on-premises deployment takes something like half an hour to one hour. It also depends on the number of rules and users. 

I would recommend this solution. We plan to keep using this solution. 

I would rate Barracuda Backup an eight out of ten.

I provide two versions of Barracuda Backup systems. The Barracuda Backup in up lines version 6.5. And Barracuda Cloud to Cloud Backup for Office 365. For Barracuda Backup systems on up lines, it's to do the backups for servers, laptops, and computers. They can use the up lines with Cloud application. For customers that are already on Office 365, they only have the opportunity to use the Barracuda Cloud to Cloud Backup. It only exists in the cloud. Barracuda Backup and Barracuda Cloud to Cloud Backup is for doing backups of data that has been backed up already at Office 365. With that solution, We provide an additional level of security in the Office 365 suite. Adding archiving and backup for groups from the teams. Backup for SharePoint, backup for OneDrive and backup emails. With Barracuda Cloud, the cloud backups are an additional layer that we can put.

The most important feature in Barracuda Backup is the ability to archive the backup of emails.

I think we can leverage more on backing up or collecting some data for all of the features that Office 365 gives us. Currently, they are doing the backup of Teams. They could also add the backup for the planner. For the Barracuda Backup system, they could at least have a chance to provide the backup for laptops and computers to the cloud. I would like to see a way to increase space. That is one of two questions that we get from customers, "And what happened if I need to increase space?" I would rate Barracuda Backup at a nine on a scale of ten.

I have used Barracuda Backup for a year and a half.

Barracuda Backup  is fairly stable. I like it.

I think scalability is the big gap. When you go to the Barracuda Backup systems as an up line, you buy a backup system for four terabytes of information. And if you want to add more, you only have one chance to buy another one. There is no way to increase space. Of course, Barracuda gives us a huge discount if we are doing some upgrade, but in the end, you need to buy another one.

Barracuda technical support is one of the best. First place is Extreme Network, and then Barracuda.

The setup of Barracuda Backup is very simple. Four to five hours is enough to do the deployment and configure lots of servers. We had six people involved in the deployment. We have two people who do only deployment, two who do deployment and support and two who do only support.

We perform deployments for Barracuda so our team implemented it.

Barracuda Backup systems, you can buy it on a monthly basis, but normally the customers want it every year. So, there are only four licenses for the updates for our software. They send a replacement, which is the support for maintenance on the disks. And there is another license that is on the cloud application. so we have our up lines, and we can add another level of security instead of having another up line. For a disaster recovery site, we can upload it to the Barracuda cloud and that's unlimited. There is no way to upgrade the license. Barracuda is a simple way of life. You license the box. No per-user license, no per-byte license, it's only one license for the box. You buy the product, you license the box. You do a cloud application, you license the box. There is no per-user license. Even for the backup for the cloud solution. Even for the additional firewall, all the licensing is to the box. It is a simple way of licensing. If you have only the box and you want VPN backup, you need a different license. But it's a license for the box, not a license for 10 VPN users. Not a license for IPS. It's not user-based.

Trust Barracuda, at least give them a try, because unfortunately, they're not very known. At least give a try because it's a simple way of working. The support is excellent. And it is a very stable product.

I would rate it a nine out of ten. 

I have found the product's LiveBoot feature to be most valuable. 

The tool is not user-friendly. The solution should also improve its compatibility. It is also not license-based. 

I have been working with the tool for ten years. 

The product is very stable. 

The tool is not that much stable. You have to be careful while purchasing the solution. 

The solution is easy to deploy. 

The tool's pricing is reasonable. 

I would rate the solution an eight out of ten. 

The main feature we like about Barracuda is that we can map devices directly to the cloud. It operates as a security device to run a backup of the cloud in case one of our physical machines goes down. 

We are moving away from using this solution to using Veeam Backup on AWS. This is a company wide decision to move all efforts to a different solution to increase our buying power. This solution could be improved with offering lower prices at scale. 

The customer support team are very helpful and have always helped me get our problems resolved.

Positive

I have used several different other products in the past like Unitrends and other cloud-based backup solutions. They are all good options. The choice on which one to use depends on the use case for each business. 

This is a competitive solution that stays on top of cutting edge features. They have a helpful website with a lot of information. I have only needed to reach out for technical support when there were truly some complex problems, and they were good in terms of solving the problems.

I would rate this solution an eight out of ten. 

Barracuda Backup is used for image and data services.

Barracuda Backup could use some more integration. 

I've used Barracuda Backup for three or four years.

Barracuda Backup is stable.

Barracuda Backup is scalable 

Setting up Barracuda Backup is straightforward.

I rate Barracuda Backup seven out of 10. It's not bad, but I prefer another solution.

It is very reliable, so we don't have any issues with it. Our customers have never raised any issue with it. Basically, once you set it up and it is running, it is trouble-free. Our customers are happy. They just got a renewal for the subscription for the service.

It would be nice to have some reports generated on the usage of the system such as detailed backup statistics, but it is not essential.

I have been using this solution for about two or three years.

Our customers have never raised any issues.

We are a reseller, and we are a partner from the support standpoint. We actually don't have any issues. We never had to call their support.

They are very responsive if there is ever a problem. Because it is a service, customers directly deal with Barracuda. The only time we get involved is when there is a local problem with the hardware. Everything else is handled directly by Barracuda. They provide a very good service.

It is very easy. When we had our first installation, it was the first time for our team to set it up. They just went in there and followed the instructions, and it was running.

Normally, there is the hardware on the site. So, essentially, there is a server and storage. They can price it a little lower because the customers are making a little investment upfront. Even though it is trouble-free for the end-users, and once it is set up and running, they don't have to really think about it, there is essentially an initial investment.

It is not really pricey. We're actually competitive, but we are in a different market. In Asia, customers are a little more price-sensitive than in the west. It is not really a real issue.

I would definitely recommend it because it has been trouble-free for us.

I would rate Barracuda Backup a nine out of 10. I don't have any experience with a competing product, so my assessment would be biased.

We have this solution set up on two pieces of equipment. The first is our main backup solution and the other one is a replication solution.

This is an on-premises deployment, with the physical equipment here in our LAN.

The most valuable feature is the Live Boot solution. It's a feature on the Barracuda that is very helpful for critical service. Whenever you have a crash or your service is not working, you can just live-boot the machine and have your service up and running.

The granularity of the backup is also very good. If you need to restore a single file from the backup, you don't need to retrieve the whole server or the whole folder.

It would be a big improvement if the Live Boot feature could work without the need for a secondary, standby server.

I would like to see the Live Boot feature extended to Hyper-V machines, in addition to VMware machines.

I have been using this solution for three months.

We have not had any issues in the three months that we have been running this solution, although I think that is too short a time to judge overall stability.

I think that the scalability of this solution is good because I started with AT&T V790 equipment, and I think that if I wanted to upgrade the storage space then it would not be difficult.

We have three people who use this solution. I am the manager, we have an HR person who is able to see whether their backup has been done or not, and we have the person responsible for the checking the backup when I am not in the office.

I haven't any opportunity myself to contact support. That's for the team that did the setup. In fact, when I heard them talking to the support guy, I think they were people from India who provide support. They keep you waiting and then they don't come up with a real solution. You need to call them back continuously to be able to get the solution. Conversely, I think the guys from the European team, perhaps Dell, are quite straight forward and they provide you solution very quickly.

Prior to this solution, we were using Veeam backup. We had a few issues with them in terms of scalability, so we were unable to continue using Veeam. This is the main reason we switched to Barracuda.

In my situation, it was quite complex because we had old servers fully updated recently. We had some issues in setting this up, as we had some conversions to do for the virtual machine. I don't really think that Barracuda is especially difficult to deploy, but given the situation in which we were here, at my premises, I think it was quite natural that we had some difficulties into setting it up.

In general, I don't think it would be difficult to set up.

The deployment took around a month. Our strategy was to convert and upgrade the servers to a level which they were compatible with the Barracuda solution. We had some conversions to do because we had some Hyper-V machines and some VM machines, and we needed to convert to VMware VMs. Once we set it up, we started the backup and we tested the rest on all other servers.

We purchased the solution through a local reseller. It was a great team, given the complex situation that we had here. Our servers were not updated for a long time, including one that was Windows 2003, which is very difficult to backup using this solution. Overall, they did a great job here.

We bought a five-year package, as opposed to paying a yearly licensing fee. The price of the five-year contract was approximately three million Rupees ($42,000 USD).

My advice for anybody who is implementing this solution is to ensure that it is adapted to all of the current hardware that you have. Prepare yourself to upgrade the solution, if needed, for at least five years.

The biggest lesson that I have learned from using this solution is not to underestimate the complexity of the implementation. The sellers suggest that it is easy, but you need to adapt it to your own environment.

This is a good solution, but there is always room for improvement.

I would rate this solution a seven out of ten.

We are a system integrator and Barracuda Backup is one of the products that we implement for our clients. It is primarily used for backing up data from the client's on-premises equipment to the cloud. It is a hybrid model.

What I like best about Barracuda Backup is the licensing model. It is not based on the number of nodes that you are backing up.

Inline deduplication is a valuable feature in this product. Not every backup solution has it.

All of the backups from the geographically diverse nodes are available from a central location.

The performance is good and the interface is user-friendly.

Scalability-wise, there is room for improvement.

I would like to see better integration with third-party applications.

We have been partners with Barracuda for between three and four years.

This product performs well and we have hardly had any problems with respect to stability in three years' time.

It is an appliance-based model, so it is not as easy to scale.

We have multiple clients who use this product. I think it is ideal for the smaller to medium-sized businesses.

The technical support is really good. We deal with the support team in India and we have found them to be very helpful, providing very valuable answers.

I have worked with similar products from other vendors and I think that Barracuda is easy to deploy and easy to manage, compared to some other products. The technical support is also very useful.

In terms of what they offer, backup solutions by different vendors are somewhat similar in functionality.

Barracuda Backup is very easy to set up and one individual can do it. If it is planned properly then you can be up and running in two hours.

We handle the deployment for our customers.

There are no costs in addition to the standard licensing fees.

My advice to anybody who is implementing Barracuda Backup is to take time to plan how it is going to be set up. Specifically, consider the connectivity with the backup client nodes. If it is done properly then you will have a minimum deployment time. If on the other hand, you have issues with connectivity, then it will add to your deployment time.

In summary, this is a good product and we plan to continue recommending it to our clients.

I would rate this solution an eight out of ten.