Barracuda Intronis Backup Reviews

I have found the product's LiveBoot feature to be most valuable. 

The tool is not user-friendly. The solution should also improve its compatibility. It is also not license-based. 

I have been working with the tool for ten years. 

The product is very stable. 

The tool is not that much stable. You have to be careful while purchasing the solution. 

The solution is easy to deploy. 

The tool's pricing is reasonable. 

I would rate the solution an eight out of ten. 

The primary use case of this solution is to back up and restore data.

The most valuable features are the deduplication that analyzes data to identify duplicate patterns and granular restore.

I have been using the solution for two years.

The stability is good.

I have not used technical support for the specific solution but I have for other Barracuda solutions and they are good.

I give the solution ten out of ten.

The solution depends on your connectivity, so it is essential to have a proper connection to the cloud.

One person is required to maintain the solution however it is always good to have a second person as a backup.

My experience with the solution is limited to maintenance for our customers.

The main feature we like about Barracuda is that we can map devices directly to the cloud. It operates as a security device to run a backup of the cloud in case one of our physical machines goes down. 

We are moving away from using this solution to using Veeam Backup on AWS. This is a company wide decision to move all efforts to a different solution to increase our buying power. This solution could be improved with offering lower prices at scale. 

The customer support team are very helpful and have always helped me get our problems resolved.

Positive

I have used several different other products in the past like Unitrends and other cloud-based backup solutions. They are all good options. The choice on which one to use depends on the use case for each business. 

This is a competitive solution that stays on top of cutting edge features. They have a helpful website with a lot of information. I have only needed to reach out for technical support when there were truly some complex problems, and they were good in terms of solving the problems.

I would rate this solution an eight out of ten. 

The backup feature is most valuable. That's why we took it.

Its speed can be a bit improved, and of course, its pricing can go a lot cheaper.

This is the second year.

Their technical support is excellent.

We have DPM from Microsoft. We are moving to the cloud, and we are using Barracuda for the cloud, and on-premise, we are still using DPM from Microsoft.

Its initial setup was very easy.

Its pricing is very reasonable, but it can be reduced.

The product is okay, and we are quite happy with it. I would rate it an eight out of 10.

Barracuda Backup is used for image and data services.

Barracuda Backup could use some more integration. 

I've used Barracuda Backup for three or four years.

Barracuda Backup is stable.

Barracuda Backup is scalable 

Setting up Barracuda Backup is straightforward.

I rate Barracuda Backup seven out of 10. It's not bad, but I prefer another solution.

It is very reliable, so we don't have any issues with it. Our customers have never raised any issue with it. Basically, once you set it up and it is running, it is trouble-free. Our customers are happy. They just got a renewal for the subscription for the service.

It would be nice to have some reports generated on the usage of the system such as detailed backup statistics, but it is not essential.

I have been using this solution for about two or three years.

Our customers have never raised any issues.

We are a reseller, and we are a partner from the support standpoint. We actually don't have any issues. We never had to call their support.

They are very responsive if there is ever a problem. Because it is a service, customers directly deal with Barracuda. The only time we get involved is when there is a local problem with the hardware. Everything else is handled directly by Barracuda. They provide a very good service.

It is very easy. When we had our first installation, it was the first time for our team to set it up. They just went in there and followed the instructions, and it was running.

Normally, there is the hardware on the site. So, essentially, there is a server and storage. They can price it a little lower because the customers are making a little investment upfront. Even though it is trouble-free for the end-users, and once it is set up and running, they don't have to really think about it, there is essentially an initial investment.

It is not really pricey. We're actually competitive, but we are in a different market. In Asia, customers are a little more price-sensitive than in the west. It is not really a real issue.

I would definitely recommend it because it has been trouble-free for us.

I would rate Barracuda Backup a nine out of 10. I don't have any experience with a competing product, so my assessment would be biased.

We are using this product to provide backup for OneDrive. We have on-premises and cloud deployments.

It is very stable, and I'm very happy with this solution.

Their technical support is not very good. You never know what they are doing and what is the issue. Customers need to know what is happening. This is our main concern and the only thing that can be improved in this solution. I would like to have more visibility about what is going on when something happens. I need to know what was done to solve the issue.

I have been using Barracuda Backup for five years.

It is very stable.

It is scalable. We have one customer with something like 2,000 users, and then we have another customer with around 1,500 users.

That's the only aspect that is not good. Their technical support is not very good. You never know what they are doing.

It was very easy to install without any trouble. For deployment, you need only one person. The cloud-to-cloud installation was easy. It is Linux, so it took a bit more time to refine the policies and rules. The on-premises deployment takes something like half an hour to one hour. It also depends on the number of rules and users. 

I would recommend this solution. We plan to keep using this solution. 

I would rate Barracuda Backup an eight out of ten.

We have this solution set up on two pieces of equipment. The first is our main backup solution and the other one is a replication solution.

This is an on-premises deployment, with the physical equipment here in our LAN.

The most valuable feature is the Live Boot solution. It's a feature on the Barracuda that is very helpful for critical service. Whenever you have a crash or your service is not working, you can just live-boot the machine and have your service up and running.

The granularity of the backup is also very good. If you need to restore a single file from the backup, you don't need to retrieve the whole server or the whole folder.

It would be a big improvement if the Live Boot feature could work without the need for a secondary, standby server.

I would like to see the Live Boot feature extended to Hyper-V machines, in addition to VMware machines.

I have been using this solution for three months.

We have not had any issues in the three months that we have been running this solution, although I think that is too short a time to judge overall stability.

I think that the scalability of this solution is good because I started with AT&T V790 equipment, and I think that if I wanted to upgrade the storage space then it would not be difficult.

We have three people who use this solution. I am the manager, we have an HR person who is able to see whether their backup has been done or not, and we have the person responsible for the checking the backup when I am not in the office.

I haven't any opportunity myself to contact support. That's for the team that did the setup. In fact, when I heard them talking to the support guy, I think they were people from India who provide support. They keep you waiting and then they don't come up with a real solution. You need to call them back continuously to be able to get the solution. Conversely, I think the guys from the European team, perhaps Dell, are quite straight forward and they provide you solution very quickly.

Prior to this solution, we were using Veeam backup. We had a few issues with them in terms of scalability, so we were unable to continue using Veeam. This is the main reason we switched to Barracuda.

In my situation, it was quite complex because we had old servers fully updated recently. We had some issues in setting this up, as we had some conversions to do for the virtual machine. I don't really think that Barracuda is especially difficult to deploy, but given the situation in which we were here, at my premises, I think it was quite natural that we had some difficulties into setting it up.

In general, I don't think it would be difficult to set up.

The deployment took around a month. Our strategy was to convert and upgrade the servers to a level which they were compatible with the Barracuda solution. We had some conversions to do because we had some Hyper-V machines and some VM machines, and we needed to convert to VMware VMs. Once we set it up, we started the backup and we tested the rest on all other servers.

We purchased the solution through a local reseller. It was a great team, given the complex situation that we had here. Our servers were not updated for a long time, including one that was Windows 2003, which is very difficult to backup using this solution. Overall, they did a great job here.

We bought a five-year package, as opposed to paying a yearly licensing fee. The price of the five-year contract was approximately three million Rupees ($42,000 USD).

My advice for anybody who is implementing this solution is to ensure that it is adapted to all of the current hardware that you have. Prepare yourself to upgrade the solution, if needed, for at least five years.

The biggest lesson that I have learned from using this solution is not to underestimate the complexity of the implementation. The sellers suggest that it is easy, but you need to adapt it to your own environment.

This is a good solution, but there is always room for improvement.

I would rate this solution a seven out of ten.