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reviewer2146893 - PeerSpot reviewer
Executive Vice President, Head of Global Internet Network (GIN) at a tech services company with 10,001+ employees
Real User
Apr 9, 2023
The analysis tools and encrypted traffic analysis save time but the licensing is complicated
Pros and Cons
  • "Application inspection, network segmentation, and encrypted traffic detection or encrypted traffic analysis (ETA) are valuable for our customers."
  • "The usability of Cisco Firepower Threat Defense is an issue. The product is still under development, and the user interface is very difficult to deal with."

What is our primary use case?

We have all kinds of use cases. Our customers are large enterprises, and they need perimeter security. Zero trust, network access control, and network segmentation are quite important these days.

We are a partner and reseller. We implement, and we resell. As a Cisco Secure reseller, we have all the expertise. Our customers are usually overworked and have no time to learn how to implement these things and get some expertise. That's what we bring in. We help them select the right solution, select the proper design and architecture, and implement it. They basically lack the time and expertise, and we are a trusted advisor who helps them with their issues.

How has it helped my organization?

I'm working with security. It improves the security posture of our customers and protects them from threats. We recently saw a bunch of hacks in Germany and our customers are concerned. We help to protect our customers from that, and that's very important.

The analysis tools and encrypted traffic analysis save time. They help detect security threats and incidents that can cause outages for customers. It's a great improvement.

What is most valuable?

Application inspection, network segmentation, and encrypted traffic detection or encrypted traffic analysis (ETA) are valuable for our customers. I'm from Germany, and in Germany, people are very concerned about privacy. We have a bunch of public customers, and they have an issue with decrypting traffic, even if it's only for security analysis. They have some fears. So, they are quite interested in the capability to detect threats without decrypting traffic.

What needs improvement?

The usability of Cisco Firepower Threat Defense is an issue. The product is still under development, and the user interface is very difficult to deal with. That's one area where it should be improved. Another area for improvement, which is also related to the firewall, is stability. We are having stability issues, and we had some cases where customers had a network down situation for about one or two days, which is not great.

Buyer's Guide
Cisco Secure Firewall
May 2026
Learn what your peers think about Cisco Secure Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.

For how long have I used the solution?

As a partner, I have been working here for about nine years, but we offered this solution all the time. The company has probably been doing that for at least 15 years.

What do I think about the stability of the solution?

Cisco Firepower Threat Defense has improved a lot over the last few years, but we sometimes still have really big issues.

How are customer service and support?

Their support is pretty awesome. It doesn't really matter if you have a hardware issue or a software issue. If it's a hardware issue, you get a replacement quickly, and if you have a software issue, you get quick support. There are also some bad examples. I have one from wireless where after a problem was acknowledged, it needed about one year to get fixed. It depends a little bit on how complex the issue is, but in general, it's quite okay.

Which solution did I use previously and why did I switch?

We are also selling Fortinet, Palo Alto, and Check Point. We sell all solutions, but I'm quite focused on Cisco. It's mostly because I have the most expertise and experience with it over the years. I've been working with Cisco security solutions for 15 to 20 years. That's where my expertise is, and with Cisco, you have a solution for everything. It's not always the best of breed, but in the overall solution frame, you have something for everything, and they interact nicely with each other, which is great.

How was the initial setup?

The deployment model is totally customer dependent. The way we work, we look at the customer environment and develop a proper deployment model for them. Some of them are using enterprise agreements. It's becoming more and more common, so they can use several solutions at once or with some kind of added use price and other benefits.

I'm not always involved in the deployment. I work as an architect. I do not implement all the solutions I design, but I implement some of them. For me, it's important because, for one, I like it, and second thing is that I need to have some kind of hands-on experience to understand the solution so that I can make better designs.

If you do the initial setup for the first time, it's somewhat complex., but over time, you get the experience, and then it's more or less straightforward. 

Our clients rarely used the firewall migration tool. It gives you a starting point for the configuration, but usually, there are so many things you need to rework afterward. We use it sometimes, but it only does a part of the job.

It does require maintenance. The clients have maintenance contracts for that.

What about the implementation team?

In our company in Germany, just for the security solutions, we have about 20 to 30 engineers. They are experienced in different areas. For the firewalls, we have 10 engineers.

What's my experience with pricing, setup cost, and licensing?

Cisco was never a cheap solution. Compared to other vendors, it's more or less at the same level, except maybe Fortinet which is fairly cheap.

In terms of licensing, we still have issues with the subscription model. Many of our customers are used to buying a solution and owning it. It takes time to convince people to go for the subscription model. That's still an issue for us.

What other advice do I have?

We have Cisco Firepower Threat Defense, email security, web security, and Cisco Umbrella. Most of the time, I am working with Identity Services Engine for identity-related things. That's the main product I work with all the time. I have almost no direct contact with Talos, but I know that below the hood, it just improves all their security solutions.

To those evaluating this solution, I would advise being a little bit careful with it. It interfaces well with other Cisco solutions, so it has value, but it's not always the best solution.

At the moment, I would rate it a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
DavidMayer - PeerSpot reviewer
Solution Architect at a energy/utilities company with 1,001-5,000 employees
Video Review
Real User
Apr 9, 2023
Best support and good detection capabilities, but needs improvement in stability and functionality
Pros and Cons
    • "The most valuable features of the product are the VPN and the NextGen firewall features such as application control, URL filtering, etc."
    • "There is room for improvement in the stability or software quality of the product. There were a few things in the past where we had a little bit of a problem with the product, so there is room for improvement."

    What is our primary use case?

    I'm working as a Solution Architect for an energy provider in Austria. We have approximately 1,500 people working in Austria and also in some neighboring countries.

    We are using Cisco Secure Firewall. We started with Cisco ASA long ago, and now, we have Cisco Firepower or Cisco Secure Firewall. We are using the product as a perimeter firewall and for remote access VPN and site-to-site VPN tunnels with other partner companies. So, the primary use case of Cisco Secure Firewall is to secure our perimeter, but it's also for the remote access VPN for employees in the home office or if they are outside the company.

    How has it helped my organization?

    The benefit of using Cisco Secure Firewall is that there is a lot of integration with other Cisco products like Cisco ISE or even with third-party systems. It's important to have these integrations with other systems. On one hand, you get more visibility, and on the other hand, you can also use the information that you have from the firewall in other systems, such as a SIEM or other similar things. You overall get better visibility and better security.

    In terms of securing our infrastructure from end to end so that we can detect and remediate threats. When it comes to detection, it's pretty good because you have the background of Cisco Talos. I can't say if it's the truth, but they probably are one of the top players in threat hunting, so it's pretty good at detecting known things that are outside.

    What is most valuable?

    The most valuable features of the product are the VPN and the NextGen firewall features such as application control, URL filtering, etc. These features are especially valuable because nowadays, it's not enough to just filter for source and destination IPs. You need more insights or visibility to see which applications are passing your perimeter, which applications you want to allow, and which ones you want to block. Without this visibility and these features, it's a little bit hard to secure your network.

    What needs improvement?

    There is room for improvement in the stability or software quality of the product. There were a few things in the past where we had a little bit of a problem with the product, so there is room for improvement. In the past, we had problems with new releases. 

    Also, from the beginning, some functionalities or features have not worked properly. There are bugs. Every product has such problems, but sometimes, there are more problems than other products, so it's definitely something that can be improved, but Cisco seems to be working on it.

    What do I think about the stability of the solution?

    There is room for improvement in the stability of the product.

    What do I think about the scalability of the solution?

    I know that there are several models for every type of scale that you need. For small branches up to the data center or even for the cloud, there are models, but so far, we only have one cluster. Among all these different types, we found the perfect matching size for our company.

    How are customer service and support?

    The Cisco support with Cisco TAC is pretty good. With the TAC Connect Bot that you have with WebEx, you can easily open a case or escalate the case through the WebEx app. That's pretty cool. Also, the engineers that are working for Cisco TAC are really good. Among all the vendors that we have in place, it's the best support that we have experienced. I'd rate them a 10 out of 10 because compared to the other vendors that we have in place, it's definitely the best support.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We have a multi-vendor strategy for the firewall so that if there is some security issue in the software or something like that, you are not directly impacted, and there is another vendor in between. If I compare Cisco Secure Firewall with the other vendor that we have in place, the pro for Cisco Secure Firewall is that detection is better with the database of Talos. The con that comes to my mind is the deployment time when you deploy a change. With the other vendor, the change is more or less deployed immediately, whereas, with Cisco Secure Firewall, you have to wait for a few minutes until the change is deployed. This is one of the biggest cons on this side because if there's a misconfiguration, you are not able to correct the issue as fast as with the other vendor.

    How was the initial setup?

    We migrated from Cisco ASA to Cisco Firepower, and it was straightforward because there were some migration tools to export the old ASA rule set and import it into Cisco Secure Firewall. With these tools and the documentation that you find on Cisco's site, it was pretty straightforward, and we had nearly no problems with the migration to Cisco Secure Firewall.

    In terms of the deployment model, we have one high-availability cluster, and, of course, FMC to manage this cluster. These are physical clusters, and we have them on-prem in our data center.

    What about the implementation team?

    For deployment, we worked with our partner who helped us a little bit with the migration. Our partner's engineer had good knowledge and supported us when we had questions. When we didn't know how to do something, they helped us with that.

    What's my experience with pricing, setup cost, and licensing?

    The licensing models that are available for Cisco Secure Firewall are okay. You have nearly every option that you need. You can pick filtering, advanced malware protection, or all the available features. It's sufficient.

    In terms of pricing, there are, for sure, some cheaper vendors, but overall, it's nearly the same. It has a fair price.

    What other advice do I have?

    To those evaluating Cisco Secure Firewall, I'd advise thinking about what are your use cases and what's your goal to achieve with this product. It's also a good idea to talk to other customers or a partner and ask them what's their experience and what they think about it, and if it's suitable for this use case or not. And, of course, it's also a good idea to do a proof of concept or something like that.

    At the moment, I'd rate Cisco Secure Firewall a six out of ten. The reason for that is that we are having some problems with the stability and functionality of the product, but there are also features, such as VPN, that are working from day one without a problem. So, there are good parts, and there are parts that are not working as well as we would like them to, but we and Cisco TAC will solve this in the future, and then the rating will go up.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Cisco Secure Firewall
    May 2026
    Learn what your peers think about Cisco Secure Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
    893,244 professionals have used our research since 2012.
    Anthony Smith - PeerSpot reviewer
    Principal Security Consultant at Vohkus
    Video Review
    Reseller
    Apr 9, 2023
    Has reporting and analytics capabilities at the granular level and is easily scalable
    Pros and Cons
    • "Cisco Secure Firewall has improved our customers' security posture because it offers Next-Gen features, granularity, and reporting on the back of it. You can see the amount of users accessing Office 365, for example, and whether they're having a good or bad experience. You can see the threats that are coming into your network. You can see anyone who is compromised from within your network."
    • "I would like to see more configurable feature parity with Cisco ASA, which is the legacy product that Cisco is moving away from. When configuring remote access VPN, not all of the options are there. You have to download another tool, which means that the configuration takes a little bit longer with Cisco Secure Firewall. Though it's getting there, there are still some features lagging behind."

    What is our primary use case?

    Our main use case for Cisco Secure Firewall is helping clients who want to upgrade from an old firewall and move to a next-generation firewall. We also get a lot of clients who have a next-generation firewall provider, but the firewall is not up to the task. It doesn't have all the feature sets that they need, and Cisco Secure Firewall ticks those boxes.

    How has it helped my organization?

    Cisco Secure Firewall has improved our customers' security posture because it offers Next-Gen features, granularity, and reporting on the back of it. You can see the amount of users accessing Office 365, for example, and whether they're having a good or bad experience. You can see the threats that come into your network. You can see anyone who is compromised from within your network.

    If customers already have Cisco solutions such as Cisco ISE, Duo, Umbrella, and Endpoint, Cisco Secure Firewall will integrate well with all of them. Our clients will be able to get more data and automate tasks. They can have Secure Firewall automatically shut things down if a threat is detected.

    What is most valuable?

    Without a doubt, the best features are the reporting and analytics. Some vendors provide the same feature set, but their product won't give you the power to figure out what's going on in your network. Whereas with Cisco Secure Firewall, especially with the management platform on top, you can have all of the analytics and see exactly what is going on. You can see not only the source and destination but also the application, the URL, the type of policy it's hitting, the specific rule it's hitting, and the amount of data transferred from it. Apart from that, you get all of the risk reports. You can see how much bad stuff is coming into the network at present and whether there's anything you need to act on immediately. That data is at your fingertips, and it's by far the best feature and the best selling point of Cisco Secure Firewall.

    Cisco Secure Firewall has reduced our clients' mean time to repair because they are able to find possible issues quickly. The power of the reporting, the dashboards, and all of the analytics in the background also helps to alert and quickly act on the threat.

    My impression of Cisco Talos is that it's well-regarded in the industry. Cisco is so well regarded that we know their security intelligence is up-to-date. Our clients have peace of mind because they have Cisco Talos in the background and know that Cisco Secure Firewall is up-to-date with the latest threats. They can be sure that they're acting on the best available data.

    What needs improvement?

    I would like to see more configurable feature parity with Cisco ASA, which is the legacy product that Cisco is moving away from. When configuring remote access VPN, not all of the options are there. You have to download another tool, which means that the configuration takes a little bit longer with Cisco Secure Firewall. Though it's getting there, there are still some features lagging behind.

    For how long have I used the solution?

    We've been offering Cisco Secure Firewall since its first iteration 10 years ago.

    We are resellers, and the value we add to our customers as resellers is our knowledge. We have 10 years' worth of experience deploying Cisco Secure Firewall. We can deploy it the correct way. We also know whether you would need the management platform, the level of licensing you may require, and the number of VPN licenses you may need. We add value by knowing how the solution should be deployed and installed in a network.

    What do I think about the stability of the solution?

    Secure Firewall's stability is good. I think the management platform needs a little bit of work. It's not as robust from a stability point of view. Deployment times of configuration have got better over the years, but there's still some work needed so that it deploys every time when you click that button.

    What do I think about the scalability of the solution?

    The scalability of Cisco Secure Firewall is really good. That's down to the management platform and the way it structures your access policies, what allows traffic in and what allows traffic out. You can easily add multiple regions, locations, and types of firewalls to the management platform. As soon as you do, they get all of those policies. Previously, you'd have had to configure each one time and time again. With this version, you import it, and it's ready to go. Thus, for scalability it's easy.

    How are customer service and support?

    Cisco's technical support across all their products is always good and reliable. If someone says they're going to get back to you in four hours, they do. They're always there with the right level of support. If we need a Secure Firewall engineer, that's whom we'll get. We won't get someone who's never seen the product before. As far as vendors go, Cisco's technical support is probably the gold standard. I would rate them at ten out of ten.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    Secure Firewall is more complex to deploy than previous Cisco Firewall products. However, it's not so complex that it's not achievable. There are some products out there that require a lot of reading to be able to deploy them. Cisco Secure Firewall has not reached that level yet, but it is a complex product.

    Our clients' Secure Firewall deployment models are edge firewalls, internal firewalls, and, most often, perimeter firewalls. Sometimes, our clients ask us to help them with deployment because we have the experience.

    We've used the Cisco Firewall migration tool quite a few times to migrate to Cisco Secure Firewall. It has come on a long way, and it's a lot better than it used to be. When it initially came in, there wasn't as much trust that the tool would give you everything you needed, but where it is now is great. If you've got a firewall that you want to migrate, you'll feel confident using the Cisco Firewall migration tool.

    What was our ROI?

    We spend a lot of time developing our consultants and our sales staff to know the product and learn how to sell the product. As a result, our ROI is that we get more clients deploying Cisco Secure Firewall.

    What's my experience with pricing, setup cost, and licensing?

    The licensing is not as complicated as that for some other Cisco products. There are a couple of tiers of licensing, but the price point is a little too high for the market. There are other vendors that come in lower and offer more for fewer licensing options. They may offer URL filtering or malware filtering with a single license rather than requiring two or three licenses. I think Cisco could do a bit more in this area.

    Which other solutions did I evaluate?

    I deal with a lot of other vendors who also offer the same features, but Cisco Secure Firewall stands out on the analytics. It is the best for analytics and getting the reporting data.

    What other advice do I have?

    If you're a client evaluating Cisco Secure Firewall, my advice would be to put real-world data through it to get useful data out of it. You can't see the benefits of the solution if you just turn it on and look at the device as it is. It's when you see the traffic going through it that you'll see the power of the analytics and reporting and the event data that comes through. A technical team member will understand how much easier it's going to be to troubleshoot with this platform compared to that with any other platform they've had before. With regard to reporting, a report on how many malware attacks have occurred in a particular month takes one click to generate. That data can be stored for a long time.

    Overall, I would rate Cisco Secure Firewall an eight out of ten because of the feature parity. It's not quite there in terms of being able to do everything on the GUI platform. The price point is still a bit too high as well.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    PeerSpot user
    Sr. NetOps Engineer at Smart Cities
    Video Review
    Real User
    Apr 9, 2023
    High level support service and a robust API, but the automation tools could improve
    Pros and Cons
    • "The primary benefits of using Cisco Secure solutions are time-saving, a robust API, and convenience for the security team."
    • "The Cisco Secure Firewall could benefit from enhancements in its API, documentation, and automation tools."

    What is our primary use case?

    Our primary use case for Cisco Secure is through Cisco FMC, which we have automated using Cisco's Terraform provider for FMC. Our automation journey began with the Cisco ACI fabric, where we leveraged the Terraform provider for ACI. Eventually, we realized we could also automate firewalls and our HA clusters using the Terraform provider for FMC. This allowed us to create DMZ networks, specify IPS and IDS rules, and follow the infrastructure as a code concept. Our cross-common security team can review the repository in GitLab and approve it with a simple click of a button. This is the primary benefit we get from automation. Additionally, we can use the infrastructure as a code concept with the management center. Cisco FMC also has a great API, which makes it easy to integrate with our code, ACI, and other systems.

    Cisco Security and Cisco Firewalls have been effective in protecting our organization from external threats, such as DDoS attacks.

    How has it helped my organization?

    We have several integrations. One of them is between Cisco ISE and FMC, which allows us to monitor and control our users. Additionally, we integrated Cisco ISE with FTDs to function as a remote VPN server and control the traffic and behavior in our VPN network. We also use ISE as a TACAC server and integrated it with Cisco ACI and all of our devices. Furthermore, we use NetBox as a source of truth for our ISE, which helps us track all of our devices from the network and ISE.

    What is most valuable?

    The primary benefits of using Cisco Secure solutions are time-saving, a robust API, and convenience for the security team. 

    What needs improvement?

    Cisco Secure Firewall could benefit from enhancements in its API, documentation, and automation tools. Additionally, we've noticed that the Terraform provider for FMC has only two stars, few contributors, and hasn't been updated in a year. It only has 15 to 20 resources, which limits our capabilities. We'd love to update it and add more resources. For example, we currently can't create sub-interfaces with the provider, so we have to add Python code to our Terraform provider and use local provisioners. Additionally, improvement in the API would be helpful so that we can create ACL on the GUI with a simple click, but at this time we cannot create requests via the API.

    For how long have I used the solution?

    I have used Cisco Secure Firewall within the last 12 months.

    How are customer service and support?

    Cisco TAC support is excellent. Having worked with other support companies in the past. Cisco TAC is much more helpful and friendly. They always seem eager to assist with any issues and are particularly responsive in urgent situations. For example, if there is a problem in my production zone, they are quick to reassure and assist. Overall, I have a great appreciation for their support.

    I rate the support from Cisco Secure a ten out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    In our business, we have implemented a number of Cisco Secure products in our network infrastructure, including Cisco ISE as a AAA server, Cisco FMC Management Center for our firewalls, and Cisco FTD for Firepower Threat Defenses. We also use a TACACS+ server for our hardware. Cisco products make up the entirety of our infrastructure, including Cisco Nexus Switches, Cisco ACI fabric for our data centers, Cisco ASR Routers, and Cisco Wireless Solutions, which include WLC controllers, access points, and other relevant hardware. In our organization, Cisco is strongly preferred.

    What was our ROI?

    There has been a positive return on investment observed with the implementation of Cisco Secure solutions. The use of these solutions as our primary security products has been beneficial in terms of cost and security measures.

    What's my experience with pricing, setup cost, and licensing?

    In the past, I encountered several difficulties and misunderstandings with Cisco licensing, but now the situation has improved. The Cisco Smart Software portal is an excellent resource for keeping track of, upgrading, and researching information related to Smart Licensing and other relevant topics. It is extremely helpful. Unfortunately, since it is not my money and there is only one vendor, I am unable to provide any comments on the prices. Nevertheless, the system, along with its provision through the Cisco Smart Software portal, as well as the traditional license and subscription models, are excellent and highly beneficial.

    What other advice do I have?

    I rate Cisco Secure a seven out of ten.

    My rating of seven out of ten for the Cisco Secure is because it's not excellent, but not poor either. It was enjoyable and overall satisfactory.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Product Owner at a manufacturing company with 10,001+ employees
    Real User
    Apr 4, 2023
    Protects our landscape, secures segments, and has good support
    Pros and Cons
    • "Protecting our landscape in general and being able to see logging when things aren't going as set out in policies are valuable features. Our security department is keen on seeing the logging."
    • "The integration between the on-prem proxy world and the cloud proxy would benefit us. One single policy setting would make sense."

    What is our primary use case?

    We use WSA proxy and Cisco Firepowers with the FMC suite and Cisco Umbrella. We mainly use WSAP for on-premises data centers to get traffic outbound to the internet. Cisco Umbrella is for our endpoints, and Cisco firewalls are to protect our perimeter but also internal choke points to secure segments on our LAN.

    Currently, we don't have any integrations between the three of them. They all run in isolation. 

    How has it helped my organization?

    Our external partner does the day-to-day management. We are not using it on a day-to-day basis. We position the products from within my team, but the detection mechanism is different per platform. We mainly trust the policy, and our security department is checking logs for anomalies in the patterns.

    In terms of cost savings, we've been using this mechanism for years on end, so we haven't been able to see a real cost reduction between using our own personnel versus our external partner for management. It has been like that for 10 years or so.

    In terms of time savings, it doesn't put too much burden on day-to-day activities to go over the details. The policies are rather straightforward, and anything not configured is not allowed. In that sense, it's easy.

    What is most valuable?

    Protecting our landscape in general and being able to see logging when things aren't going as set out in policies are valuable features. Our security department is keen on seeing the logging. 

    What needs improvement?

    If WSAP remains to be an active product, it might be an idea to integrate the configuration policy logic between Umbrella and WSAP. There should be one platform to manage both.

    The integration between the on-prem proxy world and the cloud proxy would benefit us. One single policy setting would make sense.

    How are customer service and support?

    That's great. Sometimes, you need to be clear on the severity levels, but once determined, we have a good experience with tech support.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    That was long ago, but we had Blue Coat proxies before. We switched because of our strategy to go for Cisco as an ecosystem.

    We chose Cisco products because we have a Cisco-first strategy. We typically check first with the Cisco product portfolio and then make up our minds. Historically speaking, it serves our interests best.

    How was the initial setup?

    I am not involved firsthand in its deployment. We have an oversight role within our company, so we ask our external supplier to do the implementation, and when needed, to have it validated via Cisco, but I've no real hands-on experience.

    What was our ROI?

    I would expect that we have seen an ROI because our sourcing department would make sure we get the best price for the solution.

    What's my experience with pricing, setup cost, and licensing?

    Licensing is quite difficult to get your head around. My biggest challenge is to understand the details, the inner relations. Luckily, to some extent, we have enterprise agreements, but licensing for me is a real black box.

    What other advice do I have?

    I'd rate it an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Infrastructure Architect - Network at a manufacturing company with 1,001-5,000 employees
    Real User
    Mar 2, 2023
    Provides flexibility in terms of management and is easy to deploy
    Pros and Cons
    • "Cisco Secure Firewall made it easier so that more than one person can handle things. We are able to have a bigger team that can handle simple tasks and have a smaller team focus on the deep-dive needs."
    • "The integration between different tools could be improved. For example, with SecureX, I am yet to find out how to forward security events to different tools such as Microsoft Sentinel, which is what we use for log detection."

    What is our primary use case?

    We started with the old ASA 5510 and migrated to Firepower, first using ASA as the basic operating system. Lately, we've been using FTD because it simplifies operations a lot. We are a very small networking team, and being able to push one policy to many firewalls eases our workload.

    We are a global company, and we don't always have IT staff in all corners of the world. Therefore, having one place to do everything is very nice.

    How has it helped my organization?

    Cisco Secure Firewall has made it easier so that more than one person can handle things. We are able to have a bigger team that can handle simple tasks and have a smaller team focus on the deep-dive needs.

    We have the same basic policies everywhere now, which makes it more flexible for us to manage.

    What is most valuable?

    I like the central management and IPS features. Having everything in one place is very valuable.

    Cisco Secure Firewall is very good at detecting threats. We see a lot getting blocked by the IPS in our DMZ, that is, our internet-facing web service.

    It helped free up IT staff time. Before, we would have to manually configure every single firewall. Every time we configure something on a firewall, it takes five to ten minutes, and we have more than 50 firewalls around the globe. We do changes every week, and the automated policy and upgrades saved us a lot of time.

    In terms of the organization, we have been able to save time by getting things out faster. However, the only downside is that the policy push takes quite a while. Thus, a quick fix still takes at least 15 minutes, and troubleshooting can take time as well.

    What needs improvement?

    Some of our problems are related to software updates in remote sites where the internet connection is not stable. Sometimes, the image push just gets disrupted and fails.

    The most annoying thing is having to replace the hardware so often. It's very difficult for us to do.

    The integration between different tools could be improved. For example, with SecureX, I am yet to find out how to forward security events to different tools such as Microsoft Sentinel, which is what we use for log detection.

    For how long have I used the solution?

    We've been using Cisco Secure Firewalls for a very long time.

    How are customer service and support?

    We had to get in touch with technical support a few times, and our experience was good. I would give them a rating of nine out of ten. 

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial deployment is easy, and I have not had any issues.

    The solution is deployed on-premises. We have an on-premises FMC that connects everything.

    What's my experience with pricing, setup cost, and licensing?

    The cost of the firewalls versus the ROI is okay.

    What other advice do I have?

    We are quite Cisco-centric because of the performance we get for the price range. We have a lot of smaller sites, and we are not a very big organization. The price fits us perfectly.

    Overall, I would rate Cisco Secure Firewall at nine on a scale from one to ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Catalin Enea - PeerSpot reviewer
    System Engineer at a computer software company with 5,001-10,000 employees
    Real User
    Feb 28, 2023
    Reliable and helps to increase security and protect the company's data
    Pros and Cons
    • "There are some hiccups here and there, but compared to the technical support from other vendors, I have had the best experience with Cisco's technical support. I would rate them at nine out of ten."
    • "Firepower's user experience should be a little bit better."

    What is our primary use case?

    We use Cisco ASA and Firepower.

    ASA is used for AnyConnect connections, that is, for users to connect to the office. It is very reliable and works fine.

    We use Firepower in some sites as firewalls to control inbound/outbound access. We use it as a software protection layer. However, because most users are now working from home, few users need it in the office. As a result, in some places, we have switched to SD-WAN.

    What is most valuable?

    The network products help save time if they are well configured at the beginning. They help increase security and protect the company's data.

    What needs improvement?

    Firepower's user experience should be a little bit better.

    For how long have I used the solution?

    I've been using Cisco Firepower for six months.

    How are customer service and support?

    There are some hiccups here and there, but compared to the technical support from other vendors, I have had the best experience with Cisco's technical support. I would rate them at nine out of ten.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup was somewhat easy because we had previous experience with implementation. We copied that strategy or tried to align it to that implementation, but there were some challenges.

    We have a hybrid cloud deployment. We have our own data centers and a lot of branches. In the data centers, most Cisco technologies start with ACI. With firewalls for big branches, we find that it's easier to break out to the internet globally rather than to use data centers.

    What's my experience with pricing, setup cost, and licensing?

    Cisco's prices are more or less comparable to those of other products.

    What other advice do I have?

    Compared to other vendors' firewalls, Cisco's firewalls are a bit behind. Overall, however, I would rate Cisco Firewall at eight on a scale from one to ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    System Engineer at Telekom Deutschland GmbH
    Real User
    Feb 27, 2023
    Scales well, has good documentation, and helps with secure access
    Pros and Cons
    • "Basic firewalling is obviously the most valuable. In addition to that, secure access and remote access are also very useful for us."
    • "In general, they can make it easier to manage the solutions. They can make it easier in terms of administration and provide a single tool for different firewalling solutions. They have different tools to manage different firewalls, such as Firepower or ASA. Sometimes, both are on the same thing. You have ASA with Firepower modules, so you manage some of the things via HTML, and then you manage some of the things via another management tool. It's not seamless."

    What is our primary use case?

    The main use cases are firewalling, routing, site-to-site VPN, and remote access. We have some older 5585-X ASAs in place. We do have Firepower 2000 Series and 4000 Series. 

    For most setups, we do have high availability in place. We've at least two devices in active-active or active-standby. If it's a highly secure setup, we sometimes have two firewalls.

    How has it helped my organization?

    Cisco has a huge variety of products and features. It's a benefit to have the knowledge of all those things and also put it in the firewalling products. The knowledge that comes from other products or solutions that Cisco is selling is finding a place in security as well, and that's one of the key benefits.

    There are time savings when you have a good solution in place for stopping or preventing security risks. In general, it isn't saving me time on a daily basis, but there is peace of mind knowing that you are being protected.

    What is most valuable?

    Basic firewalling is obviously the most valuable. In addition to that, secure access and remote access are also very useful for us. When COVID came, a lot of people had to stay at home, and that was the basic use case for having remote access.

    What needs improvement?

    One con of Cisco Secure Firewalls is that Java is used a lot for the older generation of these firewalls. Java is used for the ASA and the ASDM tool for administration. It's an outdated way of administering, and it's also a security risk to use this kind of solution. This is a pro of Firepower or the newer generation of firewalls because they are using HTML for administration.

    In general, they can make it easier to manage the solutions. They can make it easier in terms of administration and provide a single tool for different firewalling solutions. They have different tools to manage different firewalls, such as Firepower or ASA. Sometimes, both are on the same thing. You have ASA with Firepower modules, so you manage some of the things via HTML, and then you manage some of the things via another management tool. It's not seamless. It should be bundled together in one solution.

    For how long have I used the solution?

    I have been using this solution for six to seven years.

    What do I think about the stability of the solution?

    They have been very stable. I did not have any cases where a network was down due to firewalling. Fortunately, I did not have any hacker attacks, but that's being lucky. It's not something I would point out to firewalling or configuration. It's just that sometimes you're lucky and sometimes you're not.

    What do I think about the scalability of the solution?

    It's very scalable. Cisco is for mid to large businesses. For small businesses, there are solutions that are cheaper, but that's not the main focus. 

    A large environment comprises several thousand users. We have small to large size environments, but we mostly have mid to large.

    How are customer service and support?

    Cisco's tech support is good in general. It varies and depends on with whom you're speaking and how the knowledge on the other side is. That's basically the same for our company. I'd rate them an eight out of ten. A ten would be perfect, and no one is perfect. You can reach maybe a nine, but no one can reach a ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    For more security, we sometimes have two firewalls. We have other vendors in place, such as FortiGate or Palo Alto. We have Cisco at the front or at the end, and another vendor on the other side so that there is more security, and if there is a security breach in one solution, we still have the other one. These firewalls differ mostly in administration and how you configure things but not so much in terms of features. They may differ in small things, but in the end, they are all doing the same things.

    How was the initial setup?

    I deploy and manage them afterward. I'm not only in the designing and implementing; I'm also in the operational business. Its deployment is not more complicated than other solutions. It's fine. When it comes to documentation, in general, Cisco is very good.

    What about the implementation team?

    We mostly try to do it ourselves. Our approach is to have knowledge or any certification of the topic we are trying to take.

    What was our ROI?

    I'm not a salesperson. I'm more from the technical perspective, and I don't know if there are any savings at the end, but I believe that all that was bought in the past was used the way we wanted it to use. So, the money was well spent.

    What's my experience with pricing, setup cost, and licensing?

    Licensing is not only for Secure Firewalls, and it's too complicated.

    What other advice do I have?

    To someone evaluating or considering Cisco Secure Firewall, I'd advise having a good greenfield approach regarding what component to use. If there is no greenfield, you should evaluate what solutions you need and what type of use case you have and then decide based on that.

    I'd rate Cisco Secure Firewall an eight out of ten. Cisco is a big player in networking and security, and that's basically the pro on their side.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Cisco Secure Firewall Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2026
    Buyer's Guide
    Download our free Cisco Secure Firewall Report and get advice and tips from experienced pros sharing their opinions.