Our primary use case for this solution is to protect data from unauthorized access.
Network Administrator at a financial services firm with 1,001-5,000 employees
Advanced Malware Protection works well to protect against cyber threats
Pros and Cons
- "The most valuable feature of this solution is AMP (Advanced Malware Protection), as this is really needed to protect against cyber threats."
- "I have found that Cisco reporting capabilities are not as rich as other products, so the reporting could be improved."
What is our primary use case?
What is most valuable?
The most valuable feature of this solution is AMP (Advanced Malware Protection), as this is really needed to protect against cyber threats.
The IPS is a must for a firewall.
What needs improvement?
The firewall throughput is limited to something like 1.2 Gbps, but sometimes we require more. Cisco makes another product, Firepower Threat Defence (FTD), which is a dedicated appliance that can achieve more than ten or twenty gigabits per second in terms of throughput.
I have found that Cisco reporting capabilities are not as rich as other products, so the reporting could be improved.
For how long have I used the solution?
We have been using this solution for three years.
Buyer's Guide
Cisco Secure Firewall
July 2025

Learn what your peers think about Cisco Secure Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
861,524 professionals have used our research since 2012.
What do I think about the stability of the solution?
This is a reliable solution.
We started with version 5.4, but there were many releases available on the website and we were obliged to aggregate, step by step, to reach the current version.
What do I think about the scalability of the solution?
This solution is really scalable and reliable. In my opinion, Cisco products are always scalable.
How are customer service and support?
Cisco has a very good team for support. They are always available, and they give you a flexible solution. It is not just about getting a solution. We are learning, as well, when we request assistance. They also have a knowledge base that we can access in order to find resolutions for problems.
Which solution did I use previously and why did I switch?
We were using the SonicWall solution prior to this one, but it reached end-of-life because we had updated our architecture. This is why we migrated to a next-generation firewall. We had also been using Fortinet FortiGate.
How was the initial setup?
The initial setup of this solution was a bit complex because it was a new technology for us. We did find documentation on the vendor's website, and it also helped that we found some videos on how to do the configuration.
Our initial deployment took approximately three months because we were learning from scratch. We still had some service requests open because we could not fine-tune the solution, and ultimately it took a full year to fully deploy.
This solution is managed by the qualified people in our network engineering team.
What about the implementation team?
We tried to deploy this solution by ourselves, but our team was not quite qualified to implement this solution. It was a good opportunity for us to learn about it.
What's my experience with pricing, setup cost, and licensing?
We are in the process of renewing our three-year license, which costs approximately $24,000 USD for the thirty-six months. In terms of licensing, this product costs a lot, but this cost can save my assets that could be millions for my company. There is no choice.
Which other solutions did I evaluate?
We did have knowledge of other products, but we chose this solution because it facilitates the sharing of information with their knowledge base. It helps you learn from scratch.
What other advice do I have?
My advice to anybody who is considering this solution is not to think twice about it. There are a lot of features that come with the cost. These institutions secure our network and they have to do research. The price of this solution is justified when you consider that it secures our network and protects our valuable assets.
This is a very good solution but it is not perfection.
I would rate this solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

IT Manager, Infrastructure, Solution Architecture at ADCI Group
A trusted and reliable solution with a good interface and good technical support
Pros and Cons
- "I like the Cisco ASDM (Adaptive Security Device Manager), which is the configuration interface for the Cisco firewall."
- "The Sandbox and the Web Censoring in this solution need to be improved."
What is our primary use case?
This solution is running behind the infrastructure and behind the hypervisor itself. We have two firewalls and two nodes in the cluster environment.
This solution is suitable for both cloud and hybrid-cloud deployments. I have implemented a cloud project, and one hybrid as well. The hybrid was between a public and a local cloud.
What is most valuable?
The Cisco security rules are very strict and very strong.
I like the Cisco ASDM (Adaptive Security Device Manager), which is the configuration interface for the Cisco firewall.
What needs improvement?
When comparing this solution to other products, the Fortinet UTM bundle has some better features in their most receive product. For example, there are better configuration features, the Sandbox is better, and so is the web censoring. These are currently in the Cisco solution, but they are better in Fortinet. The Sandbox and the Web Censoring in this solution need to be improved.
This solution has to be more secure from the cloud. The current trend is moving towards private cloud and hybrid cloud, so it is very important to consider the cloud security aspects when the solution is installed. This includes things such as IoT and the existence of user connectivity on the cloud.
For how long have I used the solution?
I have been using this solution for two years, but Cisco technology, generally, for more than eight years.
What do I think about the stability of the solution?
The stability of this solution is great. The Cisco name and hardware are enough. The product is used in tier four data centers, so it is very trusted and very dependable. If you compare Cisco to others, the high industry and high workload have gone to Cisco. Stability is very, very high.
What do I think about the scalability of the solution?
This is a scalable solution.
In terms of the number of users, it depends on the customer. A small customer may have less than twenty users. A larger customer can be complicated by having different branches with different users and different security rules. This means that you can reach up to the hundreds.
How are customer service and technical support?
Technical support for this solution is good. Most of the technicians are technical people that have certifications such as CCNA, CCNP, CCIE, and CCISP. I think that they are well knowledged and well educated about the Cisco culture, industry, and products.
The Cisco distributors are everywhere, even if I'm speaking about the Middle East. I can find distributors everywhere in Dubai. Here in Dubai, the support is great, including for firmware updates, and even replacing the hardware when the firewalls crash.
How was the initial setup?
The initial setup of this solution is straightforward.
The deployment does not take much time. It is just a matter of installing the firewall and configuring the basic system to get it up and running. That's it.
There are, of course, different models of deployment, like deploying customers, that have to be considered. However, for the most part, deployment time is not an issue at all.
What's my experience with pricing, setup cost, and licensing?
The pricing for Cisco products is higher than others, but Cisco is a very good, strong, and stable technology. If we compare Huawei or FortiGate or others then the prices are lower, but the higher Cisco price is acceptable because of the stability, trust, and reliability.
Which other solutions did I evaluate?
This is my first recommendation for firewalls, and my second recommendation is Fortinet FortiGate.
What other advice do I have?
This is the number one firewall product that I recommend.
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Cisco Secure Firewall
July 2025

Learn what your peers think about Cisco Secure Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
861,524 professionals have used our research since 2012.
Team leader at J.B. Hunt Transport Services, Inc.
Provides security and visibility for our network, and it is easy to integrate
Pros and Cons
- "The most valuable feature of this solution is its ability to integrate vertically."
- "There used to be information displayed about the packets in a module called Packet Flow, but it is no longer there."
What is our primary use case?
We primarily use this solution for network security.
How has it helped my organization?
This product has increased the visibility in our network.
What is most valuable?
The most valuable feature of this solution is its ability to integrate vertically.
What needs improvement?
There used to be information displayed about the packets in a module called Packet Flow, but it is no longer there. In order to accomplish the same thing you now have to wade through lots of information in the Syslogs.
What do I think about the stability of the solution?
This is a highly stable solution.
What do I think about the scalability of the solution?
This solution is very scalable.
How are customer service and technical support?
Technical support for this solution is good. The response times meet our expectations and we have not had any issues.
Which solution did I use previously and why did I switch?
We have always been using this same solution, but previous versions. We update them in trying to keep up with the amount of data coming through, such as more streaming.
How was the initial setup?
The initial setup of this solution was straightforward. We had the proper documentation to reference.
What about the implementation team?
We deployed this solution in-house.
What was our ROI?
I don't work with the numbers, but I can say that it's great for security and has improved our effectiveness at the office.
What's my experience with pricing, setup cost, and licensing?
The cost of this solution is high.
Which other solutions did I evaluate?
We did evaluate another option, but we stayed with the Cisco solution because it's trustworthy.
What other advice do I have?
This is a good product from a trustworthy vendor, but it is not perfect.
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Used for deep packet inspection, Internet Edge functionality, IDS, and IDP
Pros and Cons
- "We use the solution for deep packet inspection, Internet Edge functionality, IDS, and IDP."
- "The solution’s GUI could be better."
What is our primary use case?
I deployed the Cisco Secure Firewall at the Internet Edge for the most part.
What is most valuable?
We use the solution for deep packet inspection, Internet Edge functionality, IDS, and IDP.
What needs improvement?
The solution’s GUI could be better.
For how long have I used the solution?
I have been using Cisco Secure Firewall for six years.
What do I think about the scalability of the solution?
Cisco Secure Firewall is a scalable solution that allows you to add capacity.
How was the initial setup?
The solution’s initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
The solution’s pricing is competitive.
What other advice do I have?
I rate the solution's ease of management and configuration an eight out of ten. I would recommend Cisco Secure Firewall to other users based on what they want it for and a combination of price point and supportability.
Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineer at a tech services company with 501-1,000 employees
Saves us time and offers good security
Pros and Cons
- "The security features are the most valuable. My customers find the security products very useful because nowadays there are many threats from the internet and other malicious users. The security products really help."
- "It should be easier for the IT management or the admin to configure products. For example, the firewall products are not very straightforward for many users. They should be easier to configure and should be more straightforward."
What is our primary use case?
We deploy the firewall on the customer end and the customer can facilitate the VPN for their clients. We use Cisco Umbrella to secure their network and their endpoints.
How has it helped my organization?
We only work with Cisco products. We have been working with Cisco products for many years. In that way, we save time and we don't want to change to other vendors.
What is most valuable?
The security features are the most valuable. My customers find the security products very useful because nowadays there are many threats from the internet and other malicious users. The security products really help.
So far, Cisco Secure for securing infrastructure from end-to-end so that we can detect and remediate threats is good enough.
What needs improvement?
It should be easier for the IT management or the admin to configure products. For example, the firewall products are not very straightforward for many users. They should be easier to configure and should be more straightforward.
Some competitors are very easy to configure, you don't need to spend a lot of time reading the documents and learning them.
For how long have I used the solution?
I have been using Cisco products for ten years.
How are customer service and support?
The support is good. Sometimes it has a long waiting time. The waiting time depends on the products. For some products, for example, the Data Center solutions, you have to wait for an hour, even though they said that they escalated the case.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial deployment should be more straightforward. It's not that straightforward at the moment.
What's my experience with pricing, setup cost, and licensing?
The licensing is not good, it's confusing. I'm an engineer so I don't care about the actual price that much but the licensing part is confusing.
Which other solutions did I evaluate?
We've evaluated other solutions. We've been consulted to use competitors' products. There are things that are good with those competitors, but everything has two sides.
We choose Cisco because we are a Cisco partner, so we only recommend Cisco products. They believe in us, so we have a good relationship with them.
What other advice do I have?
I would rate Cisco Secure products an eight out of ten.
My advice would be to use them.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Network Engineer at a government with 10,001+ employees
Is stable, but management features need to be updated
Pros and Cons
- "I like that it is easy to change the settings."
- "Cisco ASDM is a problem because it is old."
What is our primary use case?
We use ASA firewalls to limit traffic between the networks.
We use an on-premises deployment model.
What is most valuable?
I like that it is easy to change the settings.
What needs improvement?
Cisco ASDM is a problem because it is old.
For how long have I used the solution?
I've been working with it for a year, but my company has been using Cisco firewalls for 15 years.
We use Cisco Secure Firewall ASA 5506 and 5508.
What do I think about the stability of the solution?
Cisco Secure Firewall ASA's stability is good.
How are customer service and support?
I recently had a case with technical support that took a couple of weeks to resolve. We use Cisco Smart Licensing and are not connected to the net. It was a big problem to get it to work. Cisco's technical support did not know how it worked, and I had to tell them how it worked. We haven't had interactions with technical support where there were more positive outcomes.
On a scale from one to ten with ten being the best, I would rate technical support at two.
How would you rate customer service and support?
Negative
How was the initial setup?
The initial deployment is easy for this solution.
What other advice do I have?
Overall, I would rate this solution at seven out of ten because Cisco ASDM needs to be updated.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security architect at a computer software company with 51-200 employees
Flexible and stable security platform that offers different functionalities including VPN connectivity
Pros and Cons
- "The CLI is the most valuable feature. This solution is very flexible and offers different functionality including firewalls and VPN connectivity."
- "We are replacing ASA with FTD which offers many new features not available using ASA."
What is our primary use case?
We use this solution to provide firewall solutions for clients. We have been transitioning from ASA to FTD, since FTD has come out with new versions or upgrades.
How has it helped my organization?
This solution is very flexible and offers different functionality including firewalls and VPN connectivity. It checks a lot of boxes. It is an easy solution to learn how to use and the positive impact on our organization was apparent as soon as we implemented it.
What is most valuable?
The CLI is the most valuable feature. We are moving towards FTD, which is more GUI based. The value of this solution lies in the fact that it is a standard platform that's been around for years and is always improving. This is important to us due to the necessity of ensuring cyber security.
What needs improvement?
We are replacing ASA with FTD which offers many new features.
For how long have I used the solution?
We have been using this solution since 2009.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a very scalable solution as long as you get the right hardware.
How are customer service and support?
Over the last two years, getting a response from the support engineers has been challenging. This could be due to the impact of COVID.
Which solution did I use previously and why did I switch?
We sell a lot of different firewall varieties including SonicWall, Cisco ASA, and FTD.
How was the initial setup?
When setting up the solution for our clients, we ensure they have the bandwidth they need and consider what their throughput needs are. The solution does require maintenance in terms of patching. This requires approximately six team members depending on how many moving parts there are for clients.
What was our ROI?
We have seen a return on investment using this solution based on the fact that we are spending less money overall.
What's my experience with pricing, setup cost, and licensing?
The pricing for this solution is pretty fair.
What other advice do I have?
If it is possible, I would advise others to try out a demo with Cisco to test their firewalls. The biggest lesson I learned from using this solution is that there are many ways to achieve the same outcome.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Network Architect at a tech vendor with 10,001+ employees
Security solution that offers a broad range of protection and has given us better control over securing our organization
Pros and Cons
- "This solution made our organization more secure and gave us better control."
- "This solution could be more granular and user-friendly."
What is our primary use case?
We use this solution for company security and to define access and connection between different devices.
How has it helped my organization?
This solution made our organization more secure and gave us better control.
What is most valuable?
The access list is the most valuable feature of this solution.
What needs improvement?
This solution could be more granular and user-friendly.
For how long have I used the solution?
I have been using this solution for 12 years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
The technical support for this solution is good. I would rate it a seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We use this solution together with Palo Alto, depending on the use case.
How was the initial setup?
The initial setup is straightforward and the deployment only takes a few hours. Our deployment strategy was to keep it simple. A large deployment of this solution can require up to 10 resources.
The solution does require maintenance and we use an external service provider for this maintenance.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: July 2025
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