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ACI Worldwide Global Payments Hub vs IBM BPM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ACI Worldwide Global Paymen...
Ranking in Process Automation
32nd
Average Rating
8.0
Reviews Sentiment
5.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
IBM BPM
Ranking in Process Automation
4th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
111
Ranking in other categories
Business Process Management (BPM) (5th), Application Infrastructure (8th)
 

Mindshare comparison

As of April 2025, in the Process Automation category, the mindshare of ACI Worldwide Global Payments Hub is 0.1%, down from 0.3% compared to the previous year. The mindshare of IBM BPM is 7.2%, down from 10.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

PR
Robust cloud model support and offers competitive pricing with a pay-per-use model
This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model. And then, this solution's time to market. So they are generally the first ones to deploy any regulatory changes.
Muhammad Kamran - PeerSpot reviewer
Has efficient processes and intuitive workflow with many valuable features
You will have access to make any needed changes. Additionally, the review will be published on PeerSpot.com in written or audio format, available to other people. You can stay anonymous if you wish. Notifications and the use of the review are subject to PeerSpot's terms of use, which you can find at PeerSpot.com/TOS. I would give the solution an overall rating of ten out of ten points.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model."
"We made the transformation to agile. Altogether with BPM, it is the total package."
"IBM BPM and Automation Anywhere working together automate manual tasks with a reduction in FTEs, creating about a 30% reduction in FTEs by automating processes."
"The most valuable features are the integration capabilities - BPM can connect with almost any legacy or advanced system."
"There are a lot of things that you get out-of-the-box: Timers and so on, which took a lot of effort and code before."
"One of the most notable things is how you can develop use cases with the customers, internal customers, but directly within. The software process model that BPM supports is really exciting in that aspect."
"I would say that I like its GUI designer the best."
"The initial setup process is easy."
"It excels at analytics. It provides visibility across all activities of a company's processes and performance."
 

Cons

"The initial setup of medium complexity. So, there is room for improvement to make it better."
"New users will need at least six months to get comfortable with IBM BPM, at least initially. So, there's a learning curve."
"This is technology, and there's always room for improvement. It would be better to have a single solution. Trying to have an overview in terms of this solution brings together the concepts of BPM processes, customer journeys, and an automation part for KPIs. All of this working together and coming up with a single solution with privacy is more commercial than anything else."
"The front end is not customised for a good user experience."
"I see room for improvement in terms of the overall experience."
"If you want to use IBM BPM, you will have to invest a lot of money for licenses and you need to learn that there are limitations in developing applications. You cannot create anything you want."
"It can definitely be improved in terms of performance and stability."
"I suggest establishing a developer forum for better communication and issue resolution. Also, the administration panel could be improved for task management."
"Importing and exporting between multiple environments is more difficult with other tools."
 

Pricing and Cost Advice

"I would rate the pricing a two out of ten, where one is cheap, and ten is expensive."
"When considering the features of the solution the price is expensive compared to competitors."
"It should provide more flexibility to connect with external systems, and there should be in-built services that can be used to integrate with other systems quickly."
"Our customers do see ROI. They'll identify some particularly painful or uncoordinated processes to start with, then build out from there, picking off low hanging fruit."
"The product is expensive considering the hardware and software costs."
"I give the pricing an eight out of ten."
"I rate the solution's pricing a four out of ten."
"The price is good but could be a little lower."
"The pricing is quite high, I would rate it two out of five."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
31%
Computer Software Company
12%
Manufacturing Company
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ACI Worldwide Global Payments Hub?
This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing mo...
What is your experience regarding pricing and costs for ACI Worldwide Global Payments Hub?
I would rate the pricing a two out of ten, where one is cheap, and ten is expensive.
What needs improvement with ACI Worldwide Global Payments Hub?
There is a scope for improvement in this solution's support mechanism, like the solution's SLAs for tickets and incidents. Another area of improvement is setup. It could be made easier.
Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
 

Comparisons

No data available
 

Also Known As

Worldwide Global Payments Hub
WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
 

Overview

 

Sample Customers

Charles River Investment Management Systems, T-Mobile,Time Warner Cable, Thomson Reuters, Fidelity.com, Texas Instruments, Sears, Sabre Holdings, First Data, HP, IBM, Johnson Controls, Jefferies
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
Find out what your peers are saying about Camunda, Pega, BMC and others in Process Automation. Updated: March 2025.
845,406 professionals have used our research since 2012.