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Local tech support is available, however, for more critical or technical issues, we depend on the OEM directly, especially when it comes to on-prem solutions.
There is a knowledgeable, though small, team of support engineers around the world.
They take some time to respond because they need logs and investigations, which delays the response time.
The support response time can be slow, sometimes taking up to fifteen hours.
I evaluate customer service and technical support as helpful when we need it; you call them, and they help you through everything.
When I do have to use them, they are excellent.
At any point in time, when network devices increase or there is a change in the infrastructure, we can add more workers and collectors to expand our infrastructure setup.
Fortinet FortiSIEM is highly scalable.
Fortinet FortiSIEM is easy to scale.
Sometimes the new features do not clearly indicate whether there is an additional cost associated with my licensing level.
It stabilizes itself in an appropriate time, so its uptime is good.
These issues may cause unusual errors and user interface issues.
Some stability issues occur, but Fortinet's technical support team provides assistance.
We have not encountered any downtime related to the Meraki cloud feature in the last five years.
I would say that Meraki Dashboard is very reliable.
I have never experienced downtime, crashes, or performance issues with the stability and reliability of Meraki Dashboard.
Recently, they revised it to a subscription-based, all-inclusive license.
The built-in APIs in Fortinet FortiSIEM are somewhat lacking and could be improved for better integration with external ITSM products.
Fortinet FortiSIEM should broaden its remediation part to include more features for incident management.
A backup feature for devices in Meraki, including a way to back up and export backups of devices from the portal.
There is a need for price reductions in developing countries, as the cost of Meraki is quite high.
The cameras are not connected through Meraki, but all other devices are on Meraki networks.
Setting it up for oneself as an enterprise-licensed product can be quite expensive.
Windows agent licenses cost around 3,000 Rupees per device per year.
The revised model is subscription-based and more flexible.
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
If we involve a third-party vendor, the price will definitely go up.
My experience with pricing, setup cost, and licensing is that it is very expensive.
It provides extensive logging and record-keeping for internal networks, cloud applications, and services as well as perimeter physical network security.
I find the real-time monitoring and correlation capabilities effective for security alerts.
Meraki Dashboard positively impacts my organization by enabling live monitoring. If someone unplugs the power cable, if the switches are down, if there is an outage, or if there is any misconfiguration, we get an alert from Cisco in our mailbox.
Meraki Dashboard offers an exceptional centralized management solution that allows easy updates and monitoring of various network features, including bandwidth usage and content filtering.
The most valuable feature for me is the cloud dashboard.
| Product | Mindshare (%) |
|---|---|
| Fortinet FortiSIEM | 2.3% |
| Splunk Enterprise Security | 7.3% |
| IBM Security QRadar | 5.3% |
| Other | 85.1% |
| Product | Mindshare (%) |
|---|---|
| Meraki Dashboard | 0.7% |
| Zabbix | 3.9% |
| SolarWinds NPM | 3.6% |
| Other | 91.8% |
| Company Size | Count |
|---|---|
| Small Business | 34 |
| Midsize Enterprise | 22 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 14 |
| Large Enterprise | 29 |
Fortinet FortiSIEM offers robust features like automation, real-time monitoring, and scalable log correlation. It integrates SOC and NOC, enhancing security by seamlessly managing data. A preferred choice for threat management, its comprehensive reports and competitive pricing add value.
Fortinet FortiSIEM serves as a comprehensive platform for security monitoring, threat detection, and incident management. It streamlines operations by integrating seamlessly with Fortinet and third-party tools, offering dynamic service discovery and user-friendly analytics. Leveraging its stable infrastructure, organizations conduct log analysis and behavioral monitoring across networks and applications. It supports compliance reporting and enhances security environments through integration with firewalls and security devices. Its cloud and on-premise options cater to regulatory and operational needs, while multitenant capabilities enable managed security service providers to extend robust security services. Users have highlighted areas for improvement in API integration, data retrieval speed, resource consumption, automation, and reporting flexibility.
What are the key features of Fortinet FortiSIEM?In healthcare, Fortinet FortiSIEM ensures compliance and secure health data management. Financial institutions utilize it for real-time monitoring and fraud detection, while educational sectors deploy for network security and data integrity. Service providers leverage its multitenant features for expansive client management.
Meraki Dashboard offers intuitive, cloud-based network management, simplifying tasks with centralized control, real-time monitoring, and comprehensive security.
Offering ease of use and a single-pane-of-glass view, Meraki Dashboard enhances network management through centralized monitoring and configuration. Its intuitive interface allows remote device management, policy configuration, and real-time alerts. Cloud-based access provides scalability and automatic updates, while detailed analytics and security measures ensure robust control over networks. Though some users mention complexity in certain configurations and third-party integration gaps, its continuous improvement and network management efficiency accommodate extensive business requirements.
What are the Key Features of Meraki Dashboard?Enterprises deploy Meraki Dashboard for diverse network management purposes, including monitoring, access point deployment, security configuration, and VLAN and LAN management. In education, it provides centralized Wi-Fi management and ensures secure student access. Retail businesses utilize it for seamless device integration and analytics, while healthcare facilities employ its robust security and real-time monitoring to safeguard patient data and maintain network efficiency. Its cloud-based interface enhances control and visibility across numerous sites, simplifying management and configurations.
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