Hitachi Ops Center Analyzer vs New Relic comparison

Hitachi Ops Center Analyzer

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Executive Summary

We performed a comparison between Hitachi Ops Center Analyzer and New Relic based on real PeerSpot user reviews.

Find out in this report how the two IT Operations Analytics solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Hitachi Ops Center Analyzer vs. New Relic Report (Updated: March 2026).

Hitachi Ops Center Analyzer vs. New Relic

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hitachi Ops Center Analyzer

Ranking in IT Operations Analytics

13th

Average Rating

7.6

Reviews Sentiment

3.9

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in IT Operations Analytics

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Mindshare comparison

As of March 2026, in the IT Operations Analytics category, the mindshare of Hitachi Ops Center Analyzer is 2.9%, up from 0.7% compared to the previous year. The mindshare of New Relic is 10.1%, down from 18.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Operations Analytics Mindshare Distribution
Product	Mindshare (%)
New Relic	10.1%
Hitachi Ops Center Analyzer	2.9%
Other	87.0%

IT Operations Analytics

Featured Reviews

Bratislav Petkovic

Team Lead for Core Infrastructure at Raiffeisen bank Serbia

Performance monitoring impacts operations with fast storage setup

Having eyes on performance for storage through the Analyzer is valuable for me. The Ops center from Hitachi lets us see all storage in one place, unlike Dell and EMC, where we work on one storage. The Analyzer and the Ops center provide a better solution. Before this, we used a CVP with slow performance. This solution works better than before. The visualization vector in the last version is something we have. It is easy to work with and add the storage type. There is no difficulty in adding it.

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It was easy to set up."

"Having eyes on performance for storage through the Analyzer is valuable for me."

"It was easy to set up."

"The Ops center from Hitachi lets us see all storage in one place, unlike Dell and EMC, where we work on one storage."

"It’s a solid product; they continue to innovate year after year, and they’re a very solid product and a very solid company."

"The most valuable feature is application monitoring."

"With the metrics from New Relic, we can improve the performance and reduce the downtime because we can identify problems and solve them more quickly."

"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."

"Both developers and operations people can look at the same data, and that’s a great benefit."

"Its most valuable feature is application performance monitoring, as it gives me a complete x-ray of the application to understand where the bottlenecks are, then improve and fix issues."

"Customer Service: The Support has been excellent -- affordable and bringing us meetings and phone calls with great availability and customer-oriented support."

"It is one of the things that helps DevOps work in our organization and has helped stop finger pointing."

More New Relic pros

Cons

"I do not have any notes for improvement."

"The dashboard needs improvement."

"Very limited people are available with resource availability in this region, and they have limited knowledge."

"If we can find a way to communicate the need to use it, we use it, but we want a way to hand it off to our clients easily."

"Sometimes it’s too difficult to get more details about a problem. Sometimes it requires too much drilling down to find out about a problem for which we shouldn't need to do so much searching."

"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."

"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."

"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."

"Sometimes it works really slow, but I think it depends on the organization-to-organization usage."

"I would like an infrastructure network that provides real-time views, showing the issues."

"A lot of the features for application monitoring and uptime, and alerts for alerting the appropriate people when something goes wrong are not quite there yet."

More New Relic cons

Pricing and Cost Advice

Information not available

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"The price depends on how many agents you want."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

"Because of budget, we are not using the mobile app part of this tool."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"We feel it's a little bit pricey."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

Questions from the Community

What is your experience regarding pricing and costs for Hitachi Ops Center Analyzer?

We received Ops common and the Analyzer when we bought Hitachi storage. I do not know the price for the analysis.

What needs improvement with Hitachi Ops Center Analyzer?

I do not have any notes for improvement.

What is your primary use case for Hitachi Ops Center Analyzer?

We use the Analyzer for monitoring storage performance and for any alerts. We have to analyze the machine, one at the head office and a second on the Doctor site. It collects information from the s...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

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Product Reports

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IT Operations Analytics

February 2026

Download New Relic product report

March 2026

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Improve IT operations with machine learning (ML) to drive resource service levels, utilization and automation at lower costs. Obtain operational visibility from virtual machines, servers, SAN switches to shared storage resources to optimize an application’s full data path.

Hitachi Vantara

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Information Not Available

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club