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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Support for various plug-ins like RMQ and Redis is a valuable feature.
The ability to monitor and improve application performance through the APM module and real-time dashboards is highly valued.
New Relic provides deep insights into application bottlenecks and helps in optimizing performance.
The integration with services like PagerDuty and Slack ensures seamless notifications and alert management.
New Relic APM's monitoring capabilities help in reducing errors, improving performance, and saving time.

CONS

New Relic is expensive and requires a pricing improvement to be more competitive in the market.
Integration and configuration in AWS environments need enhancement, particularly in filtering and granular account views.
Predictive analysis and AI auto-baseline features are lacking, limiting users to only historical data analysis.
The documentation, especially for Windows and Kubernetes integration, is insufficient, making the setup process challenging.
Users report issues with agents going offline and New Relic's slow problem resolution and support response times.
 

New Relic Pros review quotes

NM
CTO at a tech vendor with 11-50 employees
Sep 20, 2015
They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking.
it_user395046 - PeerSpot reviewer
Sr. Hybris Consultant at a tech services company with 10,001+ employees
Feb 28, 2016
The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team.
it_user431808 - PeerSpot reviewer
DevOps Lead at a consumer goods company with 501-1,000 employees
Apr 26, 2016
It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra).
Learn what your peers think about New Relic. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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it_user346830 - PeerSpot reviewer
CEO at Shared Technologies
Jun 8, 2016
As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in.
LA
VAP & IT Planning & Optimization Responsible at a comms service provider with 10,001+ employees
Oct 2, 2018
The most valuable feature is the ability to manage the application flow.
KH
Software Developer at Cox Automotive Inc.
Dec 4, 2018
It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained.
CTOAndVp2210 - PeerSpot reviewer
CTO and VP R&D at a tech services company with 11-50 employees
Dec 11, 2018
Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause.
BB
Principal Architect at Projekt202
Dec 11, 2018
We are able to drill down and see what is going on in the system.
PR
Systems Engineer at GRIFFIN Solutions Group
Dec 11, 2018
It has helped us maintain a much higher uptime than we had previously.
GP
Head of Engineering at Ziff Davis
Dec 11, 2018
We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part.
 

New Relic Cons review quotes

NM
CTO at a tech vendor with 11-50 employees
Sep 20, 2015
It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics.
it_user395046 - PeerSpot reviewer
Sr. Hybris Consultant at a tech services company with 10,001+ employees
Feb 28, 2016
They need to improve the alerting and dashboarding as these are the key features in DevOps.
it_user431808 - PeerSpot reviewer
DevOps Lead at a consumer goods company with 501-1,000 employees
Apr 26, 2016
I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow.
Learn what your peers think about New Relic. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
it_user346830 - PeerSpot reviewer
CEO at Shared Technologies
Jun 8, 2016
Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres.
LA
VAP & IT Planning & Optimization Responsible at a comms service provider with 10,001+ employees
Oct 2, 2018
In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data.
KH
Software Developer at Cox Automotive Inc.
Dec 4, 2018
We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health.
CTOAndVp2210 - PeerSpot reviewer
CTO and VP R&D at a tech services company with 11-50 employees
Dec 11, 2018
I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues.
BB
Principal Architect at Projekt202
Dec 11, 2018
The price needs improvement.
PR
Systems Engineer at GRIFFIN Solutions Group
Dec 11, 2018
We have had issues with our agents going offline.
GP
Head of Engineering at Ziff Davis
Dec 11, 2018
The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts.