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New Relic pros and cons

Vendor: New Relic

4.2 out of 5

173 reviews
94% willing to recommend

Pros & Cons summary

New Relic integrates seamlessly with RMQ and Redis, offering enhanced functionality and real-time insights via dashboards. Its efficient alerts through Slack and PagerDuty and comprehensive monitoring make it valuable. However, high pricing, AWS integration challenges, and limited documentation, particularly for Windows, present issues. Improvements in alerting, dashboarding, and scalability are needed, especially for infrastructure. Despite these, New Relic's performance optimization through latency and bottleneck identification is commendable.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Support for plug-ins like RMQ and Redis enhances functionality, allowing seamless integrations.

New Relic APM excels in identifying latency, throughput, and application bottlenecks to optimize performance.

Real-time insights using New Relic dashboards empower DevOps teams and improve system monitoring.

Integration with tools like Slack and PagerDuty provides efficient alerts and notifications, enhancing crisis response.

Comprehensive infrastructure and application monitoring, combined with stable scalability, make New Relic a valuable asset.

CONS

New Relic needs to improve its alerting and dashboarding as these features are crucial in DevOps.

Pricing is considered quite high, and improvements in the pricing structure could make New Relic more competitive.

There are challenges with the integration and configuration in AWS environments, and more granular controls are desired.

The documentation, especially for Windows, is lacking and needs substantial development to improve user understanding and setup.

New Relic requires better scalability and monitoring features for infrastructure and network, with real-time views and detailed reports for SQL database requests being particularly beneficial.

New Relic Pros review quotes

Data Center Expert at a tech company with 10,001+ employees

May 22, 2012

From operationally rich, to developer deep.

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Head of Data Center at a tech company with 51-200 employees

Jan 3, 2013

New Relic has proven itself as a very reliable and convenient way to monitor your servers and applications.

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Sales Engineer at a tech consulting company with 11-50 employees

Apr 15, 2014

New Relic gave us a quick, easy way to monitor our web application for all of our systems.

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QA Expert with 501-1,000 employees

Nov 9, 2014

This is a really awesome tool, giving you in and out of your entire backend framework in a cohesive manner.

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Security Consultant at a security firm with 501-1,000 employees

Nov 16, 2014

Customer Service: The Support has been excellent -- affordable and bringing us meetings and phone calls with great availability and customer-oriented support.

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Consultant Software Developer at a tech consulting company with 51-200 employees

Nov 20, 2014

Reduced the worry in supporting live websites.

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Senior Service Manager with 51-200 employees

Nov 20, 2014

Great product which helps in quality and performance assurance of your webapps.

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IT Manager at a government with 5,001-10,000 employees

Nov 22, 2014

I believe that New Relic meets 90% of cases, so if you have low budget and little time to implement, this would be the best choice.

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Engineer at a financial services firm with 501-1,000 employees

Nov 23, 2014

It helps me to identify root cause on the code level issues.

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Performance Test Engineer at a tech services company with 1,001-5,000 employees

Nov 25, 2014

New Relic shows how much time each SQL transaction (SQL query) is taking to execute, so the client can pinpoint the query and modify it so that it takes less time to execute.

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New Relic Cons review quotes

Data Center Expert at a tech company with 10,001+ employees

May 22, 2012

It is a SaaS service and this creates internal friction that needs innovative solutions (but you have to own that).

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Head of Data Center at a tech company with 51-200 employees

Jan 3, 2013

One major issue for me with New Relic is data privacy.

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Sales Engineer at a tech consulting company with 11-50 employees

Apr 15, 2014

I would like better alerting.

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Free Report: New Relic Reviews and More

Learn what your peers think about New Relic. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.

884,933 professionals have used our research since 2012.

QA Expert with 501-1,000 employees

Nov 9, 2014

Mobile APP's Performance Monitoring.

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Security Consultant at a security firm with 501-1,000 employees

Nov 16, 2014

There are some 5 minutes interruptions that we don't know where they come from, 24x7 confirmed the web was ok so it must be the tool.

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Consultant Software Developer at a tech consulting company with 51-200 employees

Nov 20, 2014

Integration with Azure websites as well as Azure cloud services.

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Senior Service Manager with 51-200 employees

Nov 20, 2014

The ROI is not crystal clear but can be found in preventing performance issues in production and a better/shorter troubleshoot possibility when suffering performance- and/or scalability/Availability issues on a production system.

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IT Manager at a government with 5,001-10,000 employees

Nov 22, 2014

In the first stage, the area of development, infrastructure and communication portal.

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Engineer at a financial services firm with 501-1,000 employees

Nov 23, 2014

Doesn't recognized some third party transaction traces.

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Performance Test Engineer at a tech services company with 1,001-5,000 employees

Nov 25, 2014

Customer Service: Used rarely, was average. Technical Support: Used rarely, was average.

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