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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Support for plug-ins like RMQ and Redis enhances functionality, allowing seamless integrations.
New Relic APM excels in identifying latency, throughput, and application bottlenecks to optimize performance.
Real-time insights using New Relic dashboards empower DevOps teams and improve system monitoring.
Integration with tools like Slack and PagerDuty provides efficient alerts and notifications, enhancing crisis response.
Comprehensive infrastructure and application monitoring, combined with stable scalability, make New Relic a valuable asset.

CONS

New Relic needs to improve its alerting and dashboarding as these features are crucial in DevOps.
Pricing is considered quite high, and improvements in the pricing structure could make New Relic more competitive.
There are challenges with the integration and configuration in AWS environments, and more granular controls are desired.
The documentation, especially for Windows, is lacking and needs substantial development to improve user understanding and setup.
New Relic requires better scalability and monitoring features for infrastructure and network, with real-time views and detailed reports for SQL database requests being particularly beneficial.
 

New Relic Pros review quotes

BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Dec 11, 2025
Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part.
ArjunSharma - PeerSpot reviewer
Senior Software Engineer at a computer software company with 1,001-5,000 employees
Dec 22, 2025
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
TusharGoel - PeerSpot reviewer
Cloud Engineer at To The New
Jan 16, 2026
New Relic is highly scalable and its build quality is very easy for handling to startup, enterprise, scale up, and workloads.
Learn what your peers think about New Relic. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,311 professionals have used our research since 2012.
OB
Contingent Worker at a retailer with 10,001+ employees
Jan 23, 2026
New Relic has positively impacted my organization regarding my main area of interest, which is performance tests, and by using New Relic, I received a lot of information to improve my systems.
reviewer2805771 - PeerSpot reviewer
Senior Observability Engineer I at a computer software company with 51-200 employees
Mar 2, 2026
Using New Relic, we can showcase business KPIs data and compare it with trends from the last month or year, easily check whether our business performance is declining, stable, or improving, as well as the revenue generated from our website, and analyze this data efficiently if we are sending it to their platform.
HR
Platform Software Engineer 4 at Nexthink
Sep 17, 2025
The best features in New Relic include its numerous API integrations and a good source of support.
PB
DevOps engineer at a tech company with 5,001-10,000 employees
Feb 3, 2026
New Relic has positively impacted my organization by helping with our observability goals.
reviewer2759313 - PeerSpot reviewer
DevOps engineer at a comms service provider with 10,001+ employees
Sep 23, 2025
New Relic is easy to use even for someone with no knowledge; by seeing the dashboard, they can easily find out the application's health and notice what is happening.
Rohan Kinnal - PeerSpot reviewer
Software Development Senior Analyst at a tech vendor with 10,001+ employees
Jan 21, 2026
Since using New Relic, time saved has improved by almost 50% due to the integration of Copilots and AI, and the ticket count reduction has surpassed 75%, allowing us to efficiently address similar issues.
AS
Application Support Engineer at a marketing services firm with 10,001+ employees
Jan 28, 2026
New Relic has positively impacted my organization by making it easier to catch failures so I can resolve them quickly and take action.
 

New Relic Cons review quotes

BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Dec 11, 2025
For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long.
ArjunSharma - PeerSpot reviewer
Senior Software Engineer at a computer software company with 1,001-5,000 employees
Dec 22, 2025
While the New Relic dashboards and UI are customizable, they can sometimes lead to a clumsy behavior.
TusharGoel - PeerSpot reviewer
Cloud Engineer at To The New
Jan 16, 2026
Sometimes it works really slow, but I think it depends on the organization-to-organization usage.
Learn what your peers think about New Relic. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,311 professionals have used our research since 2012.
OB
Contingent Worker at a retailer with 10,001+ employees
Jan 23, 2026
However, there could be problems or hiccups with the integration with Java-based services and microservices.
reviewer2805771 - PeerSpot reviewer
Senior Observability Engineer I at a computer software company with 51-200 employees
Mar 2, 2026
I have noticed discrepancies between New Relic's documentation and Terraform resources.
HR
Platform Software Engineer 4 at Nexthink
Sep 17, 2025
New Relic can be improved by incorporating an automated incident analysis solution.
PB
DevOps engineer at a tech company with 5,001-10,000 employees
Feb 3, 2026
New Relic can be improved in a few areas. I noticed that some things can be easily done through Splunk but not through New Relic.
reviewer2759313 - PeerSpot reviewer
DevOps engineer at a comms service provider with 10,001+ employees
Sep 23, 2025
New Relic can get pricey for larger organizations.
Rohan Kinnal - PeerSpot reviewer
Software Development Senior Analyst at a tech vendor with 10,001+ employees
Jan 21, 2026
There are certain scenarios where I feel additional functionalities could enhance New Relic, such as gaining more data about calls.
AS
Application Support Engineer at a marketing services firm with 10,001+ employees
Jan 28, 2026
New Relic can be improved, particularly by enhancing the UI, which is currently a bit off.