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New Relic vs Palantir Foundry comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 1, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in IT Operations Analytics
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
173
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
Palantir Foundry
Ranking in IT Operations Analytics
10th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
18
Ranking in other categories
Data Integration (11th), Supply Chain Analytics (1st), Cloud Data Integration (11th), Data Migration Appliances (3rd), Data Management Platforms (DMP) (1st), Data and Analytics Service Providers (1st)
 

Mindshare comparison

As of March 2026, in the IT Operations Analytics category, the mindshare of New Relic is 10.1%, down from 18.1% compared to the previous year. The mindshare of Palantir Foundry is 4.2%, up from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics Mindshare Distribution
ProductMindshare (%)
New Relic10.1%
Palantir Foundry4.2%
Other85.7%
IT Operations Analytics
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
BA
Associate Vice President at a insurance company with 10,001+ employees
Unified data workflows have empowered collaborative analytics and streamlined AI development
Regarding points for improvement for Palantir Foundry, I see that they are improving day by day. In the last one to two years, I have seen many improvements compared to the two years that I have worked on Palantir Foundry. There are many things that come up, but a few things are not intuitive enough. Now that we are in this AI phase, Palantir Foundry has created some wrappers around the models, allowing us to create using a no-code application, chatbots, and LLM functions. The problem is that interaction with outside applications can be difficult with the current setup that Palantir Foundry has. There are ways to do that, but it is not that intuitive, which is what I feel.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The VPN is one of the solution's most valuable features for us."
"Breadth of features, user experience, and constant development of the platform, as well as the value it’s adding to our business."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"It has helped us maintain a much higher uptime than we had previously."
"It’s just so easy to set up and use with little training, the barrier to entry is extremely low and it adds a high-value."
"New Relic has changed the way we are dealing with application problems."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"It is easy to map out a workflow and run trigger-based scripts without having to deploy to another server."
"Based on my huge experience with Palantir Foundry, I find that starting from the data connection to the end user application, there is a tool for everyone."
"The AI engine that comes with Palantir Foundry is quite interesting."
"The ease of use is my favorite feature. We're able to build different models and projects or combine different projects to build one use case."
"The solution offers very good end-to-end capabilities."
"I like the data onboarding to Palantir Foundry and ETL creation."
"Palantir Foundry is a robust platform that has really strong plugin connectors and provides features for real-time integration."
"Live video sessions enhance the available documentation and allow you to ask questions directly."
 

Cons

"It would help customers if there were an on-premises version available."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
"I'd like second-by-second monitoring, instead of a five-minute lag time."
"I would like better alerting."
"When you look at disk monitoring, it would be cool to see which folders are gobbling most space, so that when we get a full-disk alert, we can go into our servers to purge that without downloading a separate tool to see what’s contending for hard disk space."
"Errors insights have room for improvement especially error analysis part which is somewhat less compared to similar tool Splunk."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"Compared to other hyperscalers, Palantir Foundry is complex and not so user-intuitive."
"It requires a lot of manual work and is very time-consuming to get to a functional point."
"Some error messages can be very cryptic."
"Difficult to receive data from external sources."
"The startup pricing is high, causing concern despite being cost-effective in terms of total cost of ownership."
"Cost of this solution is quite high."
"The data lineage was challenging. It's hard to track data from the sources as it moves through stages. Informatica EDC can easily capture and report it because it talks to the metadata. This is generated across those various staging points."
"The solution's visualization and analysis could be improved."
 

Pricing and Cost Advice

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."
"Because of budget, we are not using the mobile app part of this tool."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
"It would be nice if we could buy it annually instead of monthly."
"The solution’s pricing is high."
"It's expensive."
"Palantir Foundry has different pricing models that can be negotiated."
"Palantir Foundry is an expensive solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
9%
Manufacturing Company
8%
Retailer
5%
Manufacturing Company
14%
Financial Services Firm
10%
Government
8%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise77
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise9
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
What needs improvement with Palantir Foundry?
Apart from the pricing and offline availability issues, improvements are needed in Palantir Foundry's costing factor. Cost-wise, it is not open for everybody, and they are not exposing anything out...
What is your primary use case for Palantir Foundry?
One of the leading European manufacturing plants uses Palantir Foundry for manufacturing interior parts of various car brands such as Honda, Hyundai, Ford, Mercedes-Benz, and BMW. This involves hig...
What advice do you have for others considering Palantir Foundry?
Palantir Foundry is an excellent product for data engineering. On a scale of one to 10, I would rate Palantir Foundry a 9.
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Merck KGaA, Airbus, Ferrari,United States Intelligence Community, United States Department of Defense
Find out what your peers are saying about New Relic vs. Palantir Foundry and other solutions. Updated: March 2026.
884,933 professionals have used our research since 2012.