Splunk Observability Cloud and New Relic compete in the monitoring and observability space. Splunk seems to have an edge in handling extensive data sources and real-time problem-solving, while New Relic offers a user-friendly experience and efficient troubleshooting.
Features: Splunk Observability Cloud integrates well with data, provides dynamic custom dashboards, and excels in log searching, which offers a comprehensive view of microservices interactions. New Relic features user-friendly dashboards, real-time transaction monitoring, strong database query analysis, and effective custom instrumentation, which facilitate troubleshooting.
Room for Improvement: Splunk users suggest enhancing integration with other solutions, improving the user interface's scalability, and simplifying the management of extensive data logs. New Relic users point to the need for improved data privacy controls, better alert configurations, and more granularity in error analysis. Both solutions face criticism over pricing structures and data retention policies.
Ease of Deployment and Customer Service: Splunk offers flexible deployment options, including on-premises, public cloud, and hybrid cloud, and provides satisfactory customer service despite some reports of documentation clarity issues. New Relic primarily focuses on public cloud deployments. While its support structure is robust, it's sometimes complex and inconsistent according to user feedback.
Pricing and ROI: Splunk is considered expensive due to high licensing costs, despite its acknowledged value and strong ROI in problem-solving efficiencies. New Relic provides competitive pricing with flexible options such as per-user and pay-for-usage models, but costs can rise prohibitively with increased application use. Both demonstrate robust feature sets, with pricing being a key factor for user preference relative to enterprise needs and budget.
Issues that could be solved quickly sometimes take longer because they go around in circles.
Problem resolution typically takes between two and five days, which isn't very helpful.
They did not have a clear answer.
If any issues arise, we can raise a vendor case, and resolutions are provided in a timely and accurate manner.
We've used the solution across more than 250 people, including engineers.
I would rate its scalability an eight out of ten.
We rarely have problems accessing the dashboard or the page.
I would rate its stability a nine out of ten.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
It would be beneficial if server details could be retrieved directly in synthetic monitoring.
Customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and process terms.
There is room for improvement in the alerting system, which is complicated and has less documentation available.
It appears to be expensive compared to competitors.
Splunk Observability Cloud is expensive.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
It offers unified visibility for logs, metrics, and traces.
For troubleshooting, we can detect problems in seconds, which is particularly helpful for digital teams.
Splunk APM provides a holistic view of the application.
New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.
New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.
What are New Relic's most important features?New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.
Splunk Observability Cloud combines log search, data integration, and dashboards for seamless monitoring, enhancing infrastructure visibility and security. Its cloud integration and scalability support diverse environments, improving operational efficiency.
Splunk Observability Cloud offers comprehensive monitoring tools with user-friendly interfaces, enabling end-to-end infrastructure visibility. Its real-time alerting and predictive capabilities enhance security monitoring, while centralized dashboards provide cross-platform visibility. Users benefit from fast data integration and extensive insights into application performance. Despite its advantages, improvements could be made in integration with other tools, data reliability, scalability, and cost management. Users face challenges in configuration complexity and require better automation and endpoint protection features. Enhancing AI integration, alerts, and adaptation for high-throughput services could further improve usability.
What are the key features of Splunk Observability Cloud?In industries like finance and healthcare, Splunk Observability Cloud is implemented for application performance monitoring and infrastructure metrics. Its ability to track incidents and analyze machine data benefits network infrastructure, while distributed tracing and log analysis aid in tackling security threats. Organizations often integrate it for compliance and auditing purposes, enhancing visibility into network traffic and optimizing performance.
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