New Relic vs Splunk Observability Cloud comparison

New Relic and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.2, while Splunk is ranked #7 with an average rating of 8.3. New Relic holds a 3.8% mindshare in APM, compared to Splunk’s 2.3% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 95% of Splunk users who would recommend it.

New Relic

Read 173 New Relic reviews

18,652 Views
13,056 Comparison Views

94% willing to recommend

Splunk Observability Cloud

Read 86 Splunk Observability Cloud reviews

14,270 Views
7,135 Comparison Views

95% willing to recommend

New Relic

Splunk Observability Cloud

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Executive SummaryUpdated on Mar 29, 2026

Splunk Observability Cloud and New Relic are prominent in the observability and application performance monitoring category. New Relic appears to have the upper hand due to its integration capabilities and comprehensive suite, despite navigation criticisms.

Features: Splunk Observability Cloud stands out for its scalable data handling and real-time metrics through dashboards, enhancing workflow visibility and stakeholder understanding. It supports effective application performance monitoring, fast incident alerts, and integration with tools like ServiceNow. New Relic offers a comprehensive suite with end-user monitoring, easy data queries, and deep insights into application performance. Its notable features include real-time and synthetic monitoring, along with integration with development tools like Jenkins and GitHub.

Room for Improvement: Splunk users seek improved pricing transparency, a smoother onboarding process, and better log management, alongside concerns about data log completeness and system stability. New Relic users call for a more intuitive pricing model, better query language support, clearer documentation, and enhanced synthetic monitoring. Suggestions for UI design improvements and broader platform integration are also noted.

Ease of Deployment and Customer Service: Splunk Observability Cloud offers flexible deployment across on-premises and cloud environments, with responsive customer support, though improvements in resolution timeliness and communication clarity are needed. New Relic supports cloud-based and hybrid deployments, and its customer service is praised for responsiveness and support quality, albeit with some convoluted issue resolution processes.

Pricing and ROI: Splunk Observability Cloud is considered premium with a steep pricing model, offering significant returns through enhanced efficiency, but users express cost competitiveness concerns. New Relic's flexible pricing model charges for ingested data, reducing upfront costs. Despite a high price for full-stack observability, the cost is deemed reasonable for its robust features, contributing to improved operational efficiency and streamlined processes.

To learn more, read our detailed New Relic vs. Splunk Observability Cloud Report (Updated: April 2026).

Buyer's Guide

New Relic vs. Splunk Observability Cloud

April 2026

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Helped 893,221 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.2

Users report improved performance and reduced downtime with New Relic, highlighting its value in quick issue resolution and efficiency.

Sentiment score

6.5

Splunk Observability Cloud boosts efficiency, reduces costs, enhances performance, and improves work-life balance with streamlined workflows and quick problem resolution.

There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.

BasilJiji

System Engineer at a retailer with 10,001+ employees

There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

After implementing New Relic, we have decreased staffing requirements while saving time and money.

reviewer2805771

Senior Observability Engineer I at a computer software company with 51-200 employees

For more quotes and insights, download the New Relic report

Using Splunk has saved my organization about 30% of our budget compared to using multiple different monitoring products.

Sathis-Kumar

Senior Manager at Bank of America

Anyone working in front-end management should recognize the market price to see the true value of end-user monitoring.

EdwardShim

General Manager at MOCOMSYS

I have definitely seen a return on investment with Splunk Observability Cloud, particularly through how fast it has grown and how comfortable other teams are in relying on its outputs for monitoring and observability.

Taiwo Ige

IT Operations Engineer at ABC Supply Co. Inc.

For more quotes and insights, download the Splunk Observability Cloud report

Customer Service

Sentiment score

7.4

New Relic's customer service is highly rated for responsiveness and expertise, though some suggest improvements for offline response times.

Sentiment score

7.1

Users commend Splunk Observability Cloud's support for responsiveness and expertise, though some note improvement needed in speed and resources.

If I drop an email to them, they will respond quickly to my email.

Vamsi Busa

Senior DevOps Engineer at a tech vendor with 10,001+ employees

Customer support from New Relic is very good, and we rarely need to create support tickets.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

They are very polite and helped him out.

TusharGoel

Cloud Engineer at To The New

For more quotes and insights, download the New Relic report

On a scale of 1 to 10, the customer service and technical support deserve a 10.

reviewer2755917

Systems Administrator at a insurance company with 1,001-5,000 employees

They have consistently helped us resolve any issues we've encountered.

Juan Baez

Software Engineer at UKG

They often require multiple questions, with five or six emails to get a response.

Abdelmonam LABBOUZ

Splunk Observability Expert

For more quotes and insights, download the Splunk Observability Cloud report

Scalability Issues

Sentiment score

7.7

New Relic is a reliable, scalable solution for various business needs, efficiently handling large environments and cloud integrations.

Sentiment score

7.1

Splunk Observability Cloud excels in scalability and data handling, but may be costly and challenging for custom metrics.

We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.

TusharGoel

Cloud Engineer at To The New

Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.

reviewer2805771

Senior Observability Engineer I at a computer software company with 51-200 employees

For more quotes and insights, download the New Relic report

We've used the solution across more than 250 people, including engineers.

Abdelmonam LABBOUZ

Splunk Observability Expert

As we are a growing company transitioning all our applications to the cloud, and with the increasing number of cloud-native applications, Splunk Observability Cloud will help us achieve digital resiliency and reduce our mean time to resolution.

Lalatendu Swain

Application Developer at UMB Financial

I would rate its scalability a nine out of ten.

Sathis-Kumar

Senior Manager at Bank of America

For more quotes and insights, download the Splunk Observability Cloud report

Stability Issues

Sentiment score

7.9

New Relic is generally stable and reliable, with minimal issues and praised for its consistent uptime and robustness.

Sentiment score

7.6

Splunk Observability Cloud is generally reliable with minor issues, praised for stable real-time monitoring and responsive support.

New Relic lags sometimes.

TusharGoel

Cloud Engineer at To The New

New Relic is stable based on my experience, as I have not seen any problems with the UI.

Oleksii Barybin

Contingent Worker at a retailer with 10,001+ employees

For more quotes and insights, download the New Relic report

When downtime occurs, it raises concerns about how we measure and receive alerts, as everything needs to be in place.

reviewer2800332

Aws Dev Ops Engineer at a consultancy with 10,001+ employees

I would rate its stability a nine out of ten.

Muhammad M

Head of DevOps at a tech services company with 1-10 employees

We rarely have problems accessing the dashboard or the page.

Abdelmonam LABBOUZ

Splunk Observability Expert

For more quotes and insights, download the Splunk Observability Cloud report

Room For Improvement

New Relic users request better alerting, integrations, interface, documentation, AI, pricing, support, data insights, and navigation features.

Splunk Observability Cloud requires enhancements in pricing, integration, UI, search, support, and smarter alerting to improve user experience.

If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.

BasilJiji

System Engineer at a retailer with 10,001+ employees

Using real-time data, if there are any malicious patterns or something happening, they can identify those.

Hari Rajendiran

Platform Software Engineer 4 at Nexthink

Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

For more quotes and insights, download the New Relic report

The out-of-the-box customizable dashboards in Splunk Observability Cloud are very effective in showcasing IT performance to business leaders.

Taiwo Ige

IT Operations Engineer at ABC Supply Co. Inc.

The next release of Splunk Observability Cloud should include a feature that makes it so that when looking at charts and dashboards, and also looking at one environment regardless of the product feature that you're in, APM, infrastructure, RUM, the environment that is chosen in the first location when you sign into Splunk Observability Cloud needs to stay persistent all the way through.

Sarah Van Zee

Systems Monitoring Engineer II at a government with 10,001+ employees

There should be a solution to update OTeL agents from Splunk Observability Cloud itself.

HrishikeshNavkar

Senior Software Engineer at WorldPay US

For more quotes and insights, download the Splunk Observability Cloud report

Setup Cost

New Relic's pricing varies, offering a free tier, but larger operations may find costs high, requiring careful evaluation.

Splunk Observability Cloud's features justify its high costs, though users seek cost-efficiency improvements despite flexible licensing.

Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.

Palak Bhawsar

DevOps engineer at a tech company with 5,001-10,000 employees

For more quotes and insights, download the New Relic report

Splunk is a bit expensive since it charges based on the indexing rate of data.

Sathis-Kumar

Senior Manager at Bank of America

It is expensive, especially when there are other vendors that offer something similar for much cheaper.

Ernesto Gutierrez

Solutions Architect at Ikusi

I can confidently say our availability improved by forty percent, and downtime was reduced by approximately seventy to eighty percent.

Jigar Hirani

Splunk Engineer at Data Elicit Solutions Pvt. Ltd.

For more quotes and insights, download the Splunk Observability Cloud report

Valuable Features

New Relic offers comprehensive performance insights with real-time monitoring, efficient error detection, and customizable dashboards for optimized system performance.

Splunk Observability Cloud enhances performance with real-time metrics, AI analytics, and customizable dashboards for comprehensive monitoring and visibility.

Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.

Pietro Dell'Erba

Head of API at a marketing services firm with 11-50 employees

New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

Splunk provides advanced notifications of roadblocks in the application, which helps us to improve and avoid impacts during high-volume days.

Sathis-Kumar

Senior Manager at Bank of America

For troubleshooting, we can detect problems in seconds, which is particularly helpful for digital teams.

Abdelmonam LABBOUZ

Splunk Observability Expert

It offers unified visibility for logs, metrics, and traces.

Mary Vasantha Golleru

Administrator at a tech vendor with 10,001+ employees

For more quotes and insights, download the Splunk Observability Cloud report

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in Network Monitoring Software

9th

Ranking in IT Infrastructure Monitoring

9th

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)

Splunk Observability Cloud

Ranking in Application Performance Monitoring (APM) and Observability

7th

Ranking in Network Monitoring Software

7th

Ranking in IT Infrastructure Monitoring

7th

Ranking in Cloud Monitoring Software

6th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Container Management (5th), Digital Experience Monitoring (DEM) (2nd)

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.8%, down from 6.5% compared to the previous year. The mindshare of Splunk Observability Cloud is 2.3%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.8%
Splunk Observability Cloud	2.3%
Other	93.9%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Taiwo Ige

IT Operations Engineer at ABC Supply Co. Inc.

Alerting improves incident response across teams and enables faster awareness before customer impact

Splunk Observability Cloud could be improved in terms of integrations with more technical add-ons, such as Zoom. Although they have one with Zoom, it's not available in the cloud, so having that feature would be beneficial. Essentially, Splunk should continue expanding to create easier ways to ingest logs from different products. The out-of-the-box customizable dashboards in Splunk Observability Cloud are very effective in showcasing IT performance to business leaders. However, there are aspects that could be improved, such as linking dashboards to one another. While IT leaders may not drill down, it's crucial to create levels of dashboards for technical users to find root causes, making it effective for stakeholders.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Financial Services Firm

13%

Manufacturing Company

Computer Software Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

By reviewers
Company Size	Count
Small Business	30
Midsize Enterprise	10
Large Enterprise	53

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

See all answers

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

See all answers

What needs improvement with SignalFx?

Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...

See all answers

What is your primary use case for SignalFx?

The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...

See all answers

Comparisons

Dynatrace vs New Relic

Compared 7% of the time

Datadog vs New Relic

Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Elastic Observability vs New Relic

Compared 2% of the time

Azure Monitor vs New Relic

Compared 2% of the time

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Avantra vs Splunk Observability Cloud

Compared 3% of the time

Kentik vs Splunk Observability Cloud

Compared 2% of the time

Datadog vs Splunk Observability Cloud

Compared 2% of the time

VMware Aria Operations for Applications vs Splunk Observability Cloud

Compared 2% of the time

Grafana vs Splunk Observability Cloud

Compared 2% of the time

More Splunk Observability Cloud Competitors

Product Reports

Buyer's Guide

New Relic

April 2026

Download New Relic product report

Buyer's Guide

Splunk Observability Cloud

April 2026

Download Splunk Observability Cloud product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.

Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.

What are the key features?

Log Searching: Efficiently search and analyze logs from various sources.
Data Integration: Seamlessly integrate with multiple environments.
Dashboard Customization: Tailor dashboards to specific monitoring needs.
Monitoring Capabilities: Provides comprehensive insights into application performance.
Security Features: Analyze and address security threats across systems.
Visualization Tools: Enhance data analysis and system performance optimization.

Why consider this for ROI?

Comprehensive Visibility: Gain complete insights into IT infrastructure.
Performance Optimization: Improve overall system performance and efficiency.
Rapid Deployment: Quick setup to meet organization demands swiftly.
Enhanced Security: Strengthen security measures through detailed analytics.

In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.

Splunk

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Buyer's Guide

New Relic vs. Splunk Observability Cloud

April 2026

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