New Relic vs Splunk Observability Cloud comparison

New Relic and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.2, while Splunk is ranked #6 with an average rating of 8.3. New Relic holds a 3.7% mindshare in APM, compared to Splunk’s 2.3% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 95% of Splunk users who would recommend it.

New Relic

Read 175 New Relic reviews

20,904 Views
14,215 Comparison Views

94% willing to recommend

Splunk Observability Cloud

Read 88 Splunk Observability Cloud reviews

16,217 Views
8,109 Comparison Views

95% willing to recommend

New Relic

Splunk Observability Cloud

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Executive SummaryUpdated on Mar 29, 2026

Splunk Observability Cloud and New Relic are prominent in the observability and application performance monitoring category. New Relic appears to have the upper hand due to its integration capabilities and comprehensive suite, despite navigation criticisms.

Features: Splunk Observability Cloud stands out for its scalable data handling and real-time metrics through dashboards, enhancing workflow visibility and stakeholder understanding. It supports effective application performance monitoring, fast incident alerts, and integration with tools like ServiceNow. New Relic offers a comprehensive suite with end-user monitoring, easy data queries, and deep insights into application performance. Its notable features include real-time and synthetic monitoring, along with integration with development tools like Jenkins and GitHub.

Room for Improvement: Splunk users seek improved pricing transparency, a smoother onboarding process, and better log management, alongside concerns about data log completeness and system stability. New Relic users call for a more intuitive pricing model, better query language support, clearer documentation, and enhanced synthetic monitoring. Suggestions for UI design improvements and broader platform integration are also noted.

Ease of Deployment and Customer Service: Splunk Observability Cloud offers flexible deployment across on-premises and cloud environments, with responsive customer support, though improvements in resolution timeliness and communication clarity are needed. New Relic supports cloud-based and hybrid deployments, and its customer service is praised for responsiveness and support quality, albeit with some convoluted issue resolution processes.

Pricing and ROI: Splunk Observability Cloud is considered premium with a steep pricing model, offering significant returns through enhanced efficiency, but users express cost competitiveness concerns. New Relic's flexible pricing model charges for ingested data, reducing upfront costs. Despite a high price for full-stack observability, the cost is deemed reasonable for its robust features, contributing to improved operational efficiency and streamlined processes.

To learn more, read our detailed New Relic vs. Splunk Observability Cloud Report (Updated: June 2026).

Buyer's Guide

New Relic vs. Splunk Observability Cloud

June 2026

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Helped 900,747 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.2

New Relic users see improved efficiency, faster issue resolution, reduced downtime, and positive ROI despite premium costs.

Sentiment score

6.5

Splunk Observability Cloud boosts efficiency, reduces costs, and enhances productivity with centralized tools and improved monitoring capabilities.

There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.

BasilJiji

System engineer at a retailer with 10,001+ employees

There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.

ArjunSharma

senior software at Norton Lifelock

After implementing New Relic, we have decreased staffing requirements while saving time and money.

reviewer2805771

Senior Observability Engineer I at a computer software company with 51-200 employees

For more quotes and insights, download the New Relic report

We have saved considerable amounts of money, reducing our expenditures from around three to four crores to approximately one to one point two crores.

Shrinkhala Singh

Senior Manager at Agriculture Skill Council of India

We have been able to save a great deal of money, and our profits have increased by twenty percent.

Purnambica Kolavennu

Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)

Using Splunk has saved my organization about 30% of our budget compared to using multiple different monitoring products.

Sathis-Kumar

Senior Manager at Bank of America

For more quotes and insights, download the Splunk Observability Cloud report

Customer Service

Sentiment score

7.4

New Relic's support is rated positively for quick responses, professionalism, and effective assistance, despite occasional delays.

Sentiment score

7.2

Splunk Observability Cloud's customer service is highly rated for its responsiveness, support, and effective issue resolution.

If I drop an email to them, they will respond quickly to my email.

Vamsi Busa

Senior DevOps Engineer at a tech vendor with 10,001+ employees

Customer support from New Relic is very good, and we rarely need to create support tickets.

ArjunSharma

senior software at Norton Lifelock

They are very polite and helped him out.

TusharGoel

Cloud Engineer at TO THE NEW Digital

For more quotes and insights, download the New Relic report

On a scale of 1 to 10, the customer service and technical support deserve a 10.

reviewer2755917

Systems Administrator at a insurance company with 1,001-5,000 employees

They have consistently helped us resolve any issues we've encountered.

Juan Baez

Software Engineer at UKG

The customer support system is the foundational pillar of any successful business.

Purnambica Kolavennu

Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)

For more quotes and insights, download the Splunk Observability Cloud report

Scalability Issues

Sentiment score

7.7

New Relic scales well with diverse infrastructures, is generally cost-effective, but has some limitations with specific integrations like Kubernetes.

Sentiment score

6.9

Splunk Observability Cloud is scalable and flexible but can incur high costs; management of custom metrics may be challenging.

We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.

ArjunSharma

senior software at Norton Lifelock

It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.

TusharGoel

Cloud Engineer at TO THE NEW Digital

Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.

reviewer2805771

Senior Observability Engineer I at a computer software company with 51-200 employees

For more quotes and insights, download the New Relic report

We've used the solution across more than 250 people, including engineers.

Abdelmonam LABBOUZ

Splunk Observability Expert

As we are a growing company transitioning all our applications to the cloud, and with the increasing number of cloud-native applications, Splunk Observability Cloud will help us achieve digital resiliency and reduce our mean time to resolution.

Lalatendu Swain

Application Developer at UMB Financial

We have never seen any kind of downtime or crashes, as it has been absolutely very easy to scale.

Purnambica Kolavennu

Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)

For more quotes and insights, download the Splunk Observability Cloud report

Stability Issues

Sentiment score

7.9

New Relic is reliable and stable, handling heavy data well, although it requires familiarity with occasional performance issues.

Sentiment score

7.7

Splunk Observability Cloud is stable, reliable, and scalable, with minor performance issues and occasional but limited downtime.

New Relic lags sometimes.

TusharGoel

Cloud Engineer at TO THE NEW Digital

New Relic is stable based on my experience, as I have not seen any problems with the UI.

Oleksii Barybin

Contingent Worker at a retailer with 10,001+ employees

For more quotes and insights, download the New Relic report

When downtime occurs, it raises concerns about how we measure and receive alerts, as everything needs to be in place.

reviewer2800332

Aws Dev Ops Engineer at a consultancy with 10,001+ employees

Splunk Observability Cloud is very stable.

AmanThakkar

Software Engineer at Titans Lab

It is highly scalable because it can handle approximately up to one hundred applications at a time without any lapse or lag.

Purnambica Kolavennu

Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)

For more quotes and insights, download the Splunk Observability Cloud report

Room For Improvement

New Relic faces criticism for complex interfaces, limited data retention, high pricing, and inefficient configuration impacting user experience.

Splunk Observability Cloud needs better cost transparency, user interface, third-party integration, and improved setup, onboarding, and AI capabilities.

If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.

BasilJiji

System engineer at a retailer with 10,001+ employees

Using real-time data, if there are any malicious patterns or something happening, they can identify those.

Hari Rajendiran

Platform Software Engineer 4 at Nexthink

Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

For more quotes and insights, download the New Relic report

The out-of-the-box customizable dashboards in Splunk Observability Cloud are very effective in showcasing IT performance to business leaders.

Taiwo Ige

IT Operations Engineer at ABC Supply Co. Inc.

The next release of Splunk Observability Cloud should include a feature that makes it so that when looking at charts and dashboards, and also looking at one environment regardless of the product feature that you're in, APM, infrastructure, RUM, the environment that is chosen in the first location when you sign into Splunk Observability Cloud needs to stay persistent all the way through.

Sarah Van Zee

Systems Monitoring Engineer II at a government with 10,001+ employees

There should be a solution to update OTeL agents from Splunk Observability Cloud itself.

HrishikeshNavkar

Senior Software Engineer at WorldPay US

For more quotes and insights, download the Splunk Observability Cloud report

Setup Cost

New Relic offers varied pricing based on features and usage, with some high costs but essential capabilities for enterprises.

Enterprise users find Splunk Observability Cloud pricey compared to competitors, but negotiations can reduce costs by 10-15%.

Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.

ArjunSharma

senior software at Norton Lifelock

My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.

Palak Bhawsar

DevOps engineer at a tech company with 5,001-10,000 employees

As we talk about pricing, it is not that much cheaper.

HemantKumar7

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

For more quotes and insights, download the New Relic report

Splunk is a bit expensive since it charges based on the indexing rate of data.

Sathis-Kumar

Senior Manager at Bank of America

It is expensive, especially when there are other vendors that offer something similar for much cheaper.

Ernesto Gutierrez

Solutions Architect at Ikusi

I can confidently say our availability improved by forty percent, and downtime was reduced by approximately seventy to eighty percent.

Jigar Hirani

Splunk Engineer at Data Elicit Solutions Pvt. Ltd.

For more quotes and insights, download the Splunk Observability Cloud report

Valuable Features

New Relic offers real-time performance monitoring, analytics, and integration features, enhancing application performance and client satisfaction.

Splunk Observability Cloud offers real-time monitoring, AI analytics, and easy integration, enhancing user experience and operational performance.

Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.

Pietro Dell'Erba

Head of API at a marketing services firm with 11-50 employees

New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.

ArjunSharma

senior software at Norton Lifelock

For more quotes and insights, download the New Relic report

Splunk provides advanced notifications of roadblocks in the application, which helps us to improve and avoid impacts during high-volume days.

Sathis-Kumar

Senior Manager at Bank of America

For troubleshooting, we can detect problems in seconds, which is particularly helpful for digital teams.

Abdelmonam LABBOUZ

Splunk Observability Expert

It offers unified visibility for logs, metrics, and traces.

Mary Vasantha Golleru

Administrator at a tech vendor with 10,001+ employees

For more quotes and insights, download the Splunk Observability Cloud report

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in Network Monitoring Software

9th

Ranking in IT Infrastructure Monitoring

9th

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

175

Ranking in other categories

IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (4th)

Splunk Observability Cloud

Ranking in Application Performance Monitoring (APM) and Observability

6th

Ranking in Network Monitoring Software

7th

Ranking in IT Infrastructure Monitoring

7th

Ranking in Cloud Monitoring Software

5th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Container Management (6th), Digital Experience Monitoring (DEM) (3rd)

Mindshare comparison

As of June 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.7%, down from 6.4% compared to the previous year. The mindshare of Splunk Observability Cloud is 2.3%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.7%
Splunk Observability Cloud	2.3%
Other	94.0%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Purnambica Kolavennu

Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)

Unified observability has improved real-time governance and now drives data-led decisions

Log Observer Connect is embedded here, but we are facing some delays in centralized log collection and analysis, which can be further fastened. We are collecting all the data metrics and decision-making insights, but all these data-driven decisions coming from different applications are not connected somewhere. A consolidated form or correlation of these insights is not happening between each other due to which we feel we are missing something significant. Some generalized feedback includes that predictive alerts or alarms which can be integrated with AI-driven alarms and alerting features should be established so that there is AI-driven intelligence and anomaly detection happening with a complete systematic process in service delivery. Application dependencies are huge, and business and operational dashboards should be improved. Right now there are very interactive custom dashboards, and every now and then, the personalization of enhancements keeps happening. KPI monitoring, executive reporting, and analytics have definitely been introduced to a great extent. There are few things in cloud-native monitoring, such as integration with AWS and Azure, where we sometimes do face lags. Those things can definitely be improved upon. I have used Datadog and Dynatrace before using Splunk Observability Cloud. Datadog was definitely recommended by most of our peers because of its very strong comprehensive observability and very strong and unique dashboard systems. Dynatrace was also very good because they have offered a lot of AI-driven analysis methods and processes, which was helping our organization a lot. Since our organization has a very strong IT ecosystem for agriculture, very different kinds of customized things are required.

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

Financial Services Firm

13%

Manufacturing Company

Computer Software Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	51
Large Enterprise	79

By reviewers
Company Size	Count
Small Business	32
Midsize Enterprise	8
Large Enterprise	55

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...

See all answers

What is your primary use case for New Relic Insights?

Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...

See all answers

What needs improvement with SignalFx?

Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...

See all answers

What is your primary use case for SignalFx?

The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...

See all answers

What advice do you have for others considering SignalFx?

We're a customer and end-user. Currently, in France, we cannot use the artificial intelligence option. While this option is enabled for the United States and many countries, it's not yet available ...

See all answers

Comparisons

Dynatrace vs New Relic

Compared 6% of the time

Datadog vs New Relic

Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Elastic Observability vs New Relic

Compared 2% of the time

More New Relic Competitors

Avantra vs Splunk Observability Cloud

Compared 3% of the time

Datadog vs Splunk Observability Cloud

Compared 3% of the time

Kentik vs Splunk Observability Cloud

Compared 2% of the time

Grafana vs Splunk Observability Cloud

Compared 2% of the time

VMware Aria Operations for Applications vs Splunk Observability Cloud

Compared 2% of the time

More Splunk Observability Cloud Competitors

Product Reports

Buyer's Guide

New Relic

June 2026

Download New Relic product report

Buyer's Guide

Splunk Observability Cloud

May 2026

Download Splunk Observability Cloud product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.

Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.

What are the key features?

Log Searching: Efficiently search and analyze logs from various sources.
Data Integration: Seamlessly integrate with multiple environments.
Dashboard Customization: Tailor dashboards to specific monitoring needs.
Monitoring Capabilities: Provides comprehensive insights into application performance.
Security Features: Analyze and address security threats across systems.
Visualization Tools: Enhance data analysis and system performance optimization.

Why consider this for ROI?

Comprehensive Visibility: Gain complete insights into IT infrastructure.
Performance Optimization: Improve overall system performance and efficiency.
Rapid Deployment: Quick setup to meet organization demands swiftly.
Enhanced Security: Strengthen security measures through detailed analytics.

In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.

Splunk

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Buyer's Guide

New Relic vs. Splunk Observability Cloud

June 2026

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