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Splunk ITSI (IT Service Intelligence) vs Splunk Observability Cloud comparison

Splunk ITSI (IT Service Intelligence) and Splunk Observability Cloud are both solutions in the Application Performance Monitoring (APM) and Observability category. Splunk ITSI (IT Service Intelligence) is ranked #11 with an average rating of 8.2, while Splunk Observability Cloud is ranked #8 with an average rating of 8.7. Splunk ITSI (IT Service Intelligence) holds a 0.7% mindshare in APM, compared to Splunk Observability Cloud’s 1.9% mindshare. Additionally, 97% of Splunk ITSI (IT Service Intelligence) users are willing to recommend the solution, compared to 94% of Splunk Observability Cloud users who would recommend it.
Splunk ITSI (IT Service Int...
Read 50 Splunk ITSI (IT Service Intelligence) reviews
  • 1,663 Views
  • 743 Comparison Views
97% willing to recommend
Splunk Observability Cloud
Read 56 Splunk Observability Cloud reviews
  • 3,129 Views
  • 1,456 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 19, 2025

Splunk Observability Cloud and Splunk ITSI are strong competitors in the realm of IT and application monitoring solutions. Observability Cloud is highly regarded for its ability to handle multiple data sources seamlessly, while ITSI provides comprehensive service monitoring with advanced analysis tools.

Features: Splunk Observability Cloud ensures comprehensive visibility, efficient data integration, and the ability to ingest numerous data sources without capacity limitations. It also excels in report, alert, and dashboard creation. Splunk ITSI shines with its service analyzer, glass tables, and KPI systems, enabling users to establish custom dashboards and offering a service map for a holistic overview of IT service management.

Room for Improvement: Suggestions for Splunk Observability Cloud include expanding integration with third-party applications, simplifying log onboarding, and enhancing automation and machine learning features. For Splunk ITSI, users recommend incorporating more predictive analytics, improving the integration and automation of infrastructure components, and offering advanced dashboard configurations.

Ease of Deployment and Customer Service: Splunk Observability Cloud provides flexible deployment options, catering to on-premises and cloud environments, though its technical support receives mixed reviews regarding responsiveness. Splunk ITSI supports a range of deployment setups, such as on-premises, cloud, and hybrid, with generally responsive customer service, albeit some room for reducing response times remains.

Pricing and ROI: Both Splunk Observability Cloud and Splunk ITSI are considered to have high pricing; however, their features justify the cost by delivering substantial ROI through enhanced visibility and streamlined processes. ITSI's pricing is notably seen as a barrier to wider adoption, indicating a need for more flexible pricing options.

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Buyer's Guide
Splunk ITSI (IT Service Intelligence) vs. Splunk Observability Cloud
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Splunk ITSI quickly delivers ROI by enhancing visibility, reducing costs, and improving performance with centralized data and efficient analytics.
Sentiment score
7.8
Splunk Observability Cloud enhances visibility and efficiency, resulting in faster resolutions, reduced costs, and improved KPI performance for users.
No quotes available
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
Using Splunk has saved my organization about 30% of our budget compared to using multiple different monitoring products.
Anyone working in front-end management should recognize the market price to see the true value of end-user monitoring.
For more quotes and insights, download the Splunk Observability Cloud report
 

Customer Service

Sentiment score
6.5
Splunk ITSI support is generally good, but experiences vary by company size and issue, with occasional delays reported.
Sentiment score
7.4
Splunk Observability Cloud support is responsive but needs faster response times and deeper expertise for improved service quality.
The technical support is excellent, and I would rate it at ten.
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
They often require multiple questions, with five or six emails to get a response.
Support from Splunk is not very helpful because Splunk doesn't have a dedicated APM; they only have one APM engineer in Korea.
They did respond to us, but they did not explicitly inform us about the feature's absence.
For more quotes and insights, download the Splunk Observability Cloud report
KS
AL
ES
MM
 

Scalability Issues

Sentiment score
7.9
Splunk ITSI efficiently scales with clustering and machine learning, handling large data volumes and scoring high in scalability ratings.
Sentiment score
7.8
Splunk Observability Cloud offers scalable and flexible solutions, though concerns about cost and complexity persist among users.
Splunk is highly scalable, with the ability to expand efficiently.
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
We've used the solution across more than 250 people, including engineers.
I would rate its scalability a nine out of ten.
The issue is mainly about pricing because if they want to monitor more, it costs money.
For more quotes and insights, download the Splunk Observability Cloud report
KS
AL
Sathis-Kumar - PeerSpot reviewer
ES
 

Stability Issues

Sentiment score
7.9
Splunk ITSI offers high reliability and stability, especially in cloud deployments, with minor issues related to infrastructure and data consistency.
Sentiment score
8.3
Splunk Observability Cloud is mostly stable and reliable, with users experiencing minimal issues and frequent alert notification management.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
I would rate its stability a nine out of ten.
We rarely have problems accessing the dashboard or the page.
Unlike NetScout or regular agents for APM, RUM has many problems during the POC phase because customer environments vary widely.
For more quotes and insights, download the Splunk Observability Cloud report
KS
MM
AL
ES
 

Room For Improvement

Splunk ITSI needs better integration, user interface, predictive analytics, machine learning, real-time alerting, automated response, and user support.
Users seek better integration, customization, scalability, and performance in Splunk Observability Cloud, alongside improved support and navigation features.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
There is room for improvement in the alerting system, which is complicated and has less documentation available.
Improvements in dashboard configuration, customization, and artificial intelligence functionalities are desired.
Customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and process terms.
For more quotes and insights, download the Splunk Observability Cloud report
KS
MM
Sathis-Kumar - PeerSpot reviewer
AL
 

Setup Cost

Splunk ITSI is a costly but comprehensive tool, valued for its observability despite complex licensing and high pricing.
Splunk Observability Cloud's pricing is competitive and flexible, offering annual licenses with a 14-day free trial for evaluation.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
Splunk is a bit expensive since it charges based on the indexing rate of data.
It appears to be expensive compared to competitors.
Splunk is a little expensive, however, it is in line with the current market pricing.
For more quotes and insights, download the Splunk Observability Cloud report
KS
Sathis-Kumar - PeerSpot reviewer
MM
 

Valuable Features

Splunk IT Service Intelligence enhances incident management with agile data handling, advanced analytics, and effective troubleshooting features for quick issue resolution.
Splunk Observability Cloud offers real-time monitoring, intuitive dashboards, and machine learning for comprehensive analytics and performance optimization.
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
Splunk provides advanced notifications of roadblocks in the application, which helps us to improve and avoid impacts during high-volume days.
For troubleshooting, we can detect problems in seconds, which is particularly helpful for digital teams.
It offers unified visibility for logs, metrics, and traces.
For more quotes and insights, download the Splunk Observability Cloud report
KS
Sathis-Kumar - PeerSpot reviewer
AL
MV
 

Categories and Ranking

Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
Splunk Observability Cloud
Ranking in Application Performance Monitoring (APM) and Observability
8th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
56
Ranking in other categories
Network Monitoring Software (6th), IT Infrastructure Monitoring (7th), Cloud Monitoring Software (8th), Container Management (7th), Digital Experience Monitoring (DEM) (2nd)
 

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, up from 0.6% compared to the previous year. The mindshare of Splunk Observability Cloud is 1.9%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
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Lakshmi Padaga - PeerSpot reviewer
Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection
Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.
Read full review
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
12%
Government
11%
Manufacturing Company
7%
Financial Services Firm
17%
Computer Software Company
15%
Government
7%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
See all answers
What do you like most about SignalFx?
The most valuable feature is dashboard creation.
See all answers
What needs improvement with SignalFx?
Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...
See all answers
What is your primary use case for SignalFx?
The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...
See all answers
 

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Compared 5% of the time
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Compared 4% of the time
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Product Reports

Buyer's Guide
Splunk ITSI (IT Service Intelligence)
June 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
Buyer's Guide
Splunk Observability Cloud
June 2025
Splunk Observability Cloud reportDownload Splunk Observability Cloud product report
 

Also Known As

No data available
Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring
 

Overview

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.

Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.

What are the key features?
  • Log Searching: Efficiently search and analyze logs from various sources.
  • Data Integration: Seamlessly integrate with multiple environments.
  • Dashboard Customization: Tailor dashboards to specific monitoring needs.
  • Monitoring Capabilities: Provides comprehensive insights into application performance.
  • Security Features: Analyze and address security threats across systems.
  • Visualization Tools: Enhance data analysis and system performance optimization.
Why consider this for ROI?
  • Comprehensive Visibility: Gain complete insights into IT infrastructure.
  • Performance Optimization: Improve overall system performance and efficiency.
  • Rapid Deployment: Quick setup to meet organization demands swiftly.
  • Enhanced Security: Strengthen security measures through detailed analytics.

In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.

Splunk
 

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara
Buyer's Guide
Splunk ITSI (IT Service Intelligence) vs. Splunk Observability Cloud
June 2025
Free Report: Splunk ITSI (IT Service Intelligence) vs. Splunk Observability Cloud
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