Splunk ITSI and ServiceNow IT Operations Management compete in the IT service management domain. Based on user reviews, ServiceNow IT Operations Management generally appears as a more feature-rich and user-preferred option, even though Splunk ITSI has an edge in certain aspects like data handling and analytics.
Features: Splunk ITSI's advanced data analytics and real-time monitoring are invaluable for predicting and mitigating IT issues. ServiceNow IT Operations Management provides a comprehensive IT operations suite, integrates seamlessly with other ServiceNow modules, and offers a holistic view of IT environments.
Room for Improvement: Users suggest Splunk ITSI needs improvements in user training, support documentation, and interface usability for new users. For ServiceNow IT Operations Management, users highlight the complexity of configurations, customization options, and the need for more straightforward customization.
Ease of Deployment and Customer Service: Splunk ITSI is noted for its relatively quick deployment, but users indicate mixed experiences with customer service. ServiceNow IT Operations Management requires more time for deployment due to its complexity but benefits from robust customer support that helps users overcome initial setup challenges.
Pricing and ROI: Users report that Splunk ITSI has a higher initial setup cost but provides a good return on investment due to its strong analytics capabilities. ServiceNow IT Operations Management is viewed as expensive, but users feel the extensive features and integration capabilities justify the cost, contributing to a high long-term ROI.
It reduced staffing needs from four full-time staff to fewer due to automation.
They respond promptly when we call to open a ticket.
The response time of technical support could be improved.
The technical support is excellent, and I would rate it at ten.
It integrates with every single tool, even external tools.
ServiceNow ITOM scales very well to small and medium businesses.
Splunk is highly scalable, with the ability to expand efficiently.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
ServiceNow IT Operations Management is not very affordable for SMB customers.
There is room for improvement in service mapping within ServiceNow ITOM.
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
ServiceNow's pricing is expensive.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
Upgrades are seamless. You will not even notice an upgrade is happening.
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Having features like IT Service Intelligence enhances our organization by providing actionable insights quickly, which is crucial for operational efficiency.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 17.2% |
| OpsRamp | 14.0% |
| SCOM | 9.6% |
| Other | 59.2% |
| Product | Market Share (%) |
|---|---|
| Splunk ITSI (IT Service Intelligence) | 2.5% |
| PagerDuty Operations Cloud | 21.5% |
| Opsgenie | 13.0% |
| Other | 63.0% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 32 |
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
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