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Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence) comparison

Splunk AppDynamics and Splunk ITSI (IT Service Intelligence) are both solutions in the Application Performance Monitoring (APM) and Observability category. Splunk AppDynamics is ranked #4 with an average rating of 8.2, while Splunk ITSI (IT Service Intelligence) is ranked #12 with an average rating of 8.3. Splunk AppDynamics holds a 4.6% mindshare in APM, compared to Splunk ITSI (IT Service Intelligence)’s 0.8% mindshare. Additionally, 91% of Splunk AppDynamics users are willing to recommend the solution, compared to 97% of Splunk ITSI (IT Service Intelligence) users who would recommend it.
Splunk AppDynamics
Read 250 Splunk AppDynamics reviews
  • 11,969 Views
  • 9,575 Comparison Views
91% willing to recommend
Splunk ITSI (IT Service Int...
Read 50 Splunk ITSI (IT Service Intelligence) reviews
  • 2,929 Views
  • 1,640 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 17, 2025

Splunk AppDynamics and Splunk ITSI compete in the application performance and IT service intelligence monitoring category. AppDynamics seems to have the upper hand due to its code-level visibility, while ITSI provides superior service dashboards and incident correlation.

Features: AppDynamics offers stack code performance tracing, deep JVM metrics visibility, and business transaction correlation across nodes. ITSI, however, provides comprehensive service dashboards, automatic incident correlation, and an effective service health score.

Room for Improvement: AppDynamics could improve its user interface, ease of integration with performance testing tools, and network monitoring capabilities. ITSI requires enhanced integration with third-party tools and improvements in predictive analytics, particularly in dashboard refresh times and setup simplification.

Ease of Deployment and Customer Service: AppDynamics supports various environments but may require significant initial setup. It is praised for its customer service. ITSI, although complex in setup, receives positive customer service feedback, despite occasional challenges due to its intricate structure.

Pricing and ROI: Both AppDynamics and ITSI come with high pricing models, making them challenging for smaller organizations. AppDynamics is seen as costly, but users justify the cost due to improved application performance and fast ROI, specifically for large enterprises. Similarly, ITSI's pricing is justified for its robust IT operations management and predictive analytics capabilities.

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To learn more, read our detailed Splunk AppDynamics vs. Splunk ITSI (IT Service Intelligence) Report (Updated: July 2025).
Buyer's Guide
Splunk AppDynamics vs. Splunk ITSI (IT Service Intelligence)
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Splunk AppDynamics enhances productivity and efficiency with faster issue resolution, cost reduction, and improved application performance and customer satisfaction.
Sentiment score
8.0
Splunk ITSI quickly delivers ROI by enhancing visibility, reducing costs, and improving performance with centralized data and efficient analytics.
According to errors, exceptions, and code-level details related to their application performance on a daily basis, the application development team tries to help with Splunk AppDynamics to reduce errors and exceptions, which helps the end users get application availability and feel more confident.
To understand the magnitude of it, when the company asked to replace Splunk AppDynamics with another tool, I indicated that for the proposed tool, we would need five people to do the analysis that Splunk AppDynamics enables me to do.
It's very hard to find ROI because we are currently focused only on the on-premises applications.
For more quotes and insights, download the Splunk AppDynamics report
No quotes available
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
Gyanesh Rahatekar - PeerSpot reviewer
KM
NM
 

Customer Service

Sentiment score
7.3
Splunk AppDynamics is praised for responsive support, though some users note room for improvement post-acquisition.
Sentiment score
6.5
Splunk ITSI support is generally good, but experiences vary by company size and issue, with occasional delays reported.
AppDynamics is much more helpful.
We got a contact, an account manager, to work directly with for technical support.
They help us resolve any issues raised by our team relating to operations, application instrumentation, or any other issues.
For more quotes and insights, download the Splunk AppDynamics report
The technical support is excellent, and I would rate it at ten.
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
EG
NM
Gyanesh Rahatekar - PeerSpot reviewer
KS
 

Scalability Issues

Sentiment score
7.4
Splunk AppDynamics is adaptable and efficient for scaling, but pricing and microservices monitoring present challenges despite valuable insights.
Sentiment score
7.9
Splunk ITSI efficiently scales with clustering and machine learning, handling large data volumes and scoring high in scalability ratings.
We have reached maximum capacity in our tier, and extending capacity has not been cost-effective from Splunk's perspective.
I would rate the scalability of Splunk AppDynamics as a nine out of ten.
I did not find any Docker solution available with it, and a separate instance has to be installed.
For more quotes and insights, download the Splunk AppDynamics report
Splunk is highly scalable, with the ability to expand efficiently.
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
reviewer2674446 - PeerSpot reviewer
KM
Muhammad Zeeshan Siddiqui - PeerSpot reviewer
KS
 

Stability Issues

Sentiment score
7.8
Splunk AppDynamics is highly stable with minimal downtime, responsive support, and consistent performance, scoring 7-10 in stability.
Sentiment score
7.9
Splunk ITSI offers high reliability and stability, especially in cloud deployments, with minor issues related to infrastructure and data consistency.
It is necessary to conduct appropriate testing before deploying them in production to prevent potential outages.
There are no issues or bugs with the 20.4 version; it is very stable with no functionality or operational issues.
I can rate it nine out of ten.
For more quotes and insights, download the Splunk AppDynamics report
The setup, however, must be done correctly as incorrect deployment can lead to issues.
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
reviewer2674446 - PeerSpot reviewerGyanesh Rahatekar - PeerSpot reviewerMuhammad Zeeshan Siddiqui - PeerSpot reviewer
KS
 

Room For Improvement

Splunk AppDynamics needs improvements in UI, ease of use, integration, and cost-effective scalability to enhance user experience.
Splunk ITSI needs better integration, user interface, predictive analytics, machine learning, real-time alerting, automated response, and user support.
Splunk AppDynamics does not support the complete MELT framework, which includes metrics, events, logging, and tracing for the entire stack.
If AppDynamics could develop a means to monitor without an agent, it could significantly improve application performance and reduce potential problems.
A good integration with Splunk would be very interesting, as Splunk is a good product for logs, and that part is currently missing in Splunk AppDynamics.
For more quotes and insights, download the Splunk AppDynamics report
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
reviewer2674446 - PeerSpot reviewerMuhammad Zeeshan Siddiqui - PeerSpot reviewer
EG
KS
 

Setup Cost

Enterprise buyers find Splunk AppDynamics expensive, with complex licensing; comprehensive features may justify costs, but smaller firms struggle.
Splunk ITSI is a costly but comprehensive tool, valued for its observability despite complex licensing and high pricing.
Customers have to pay a premium price, however, they receive considerable value from the product.
All these solutions at the moment are cheap, but it is like paying for insurance; you pay insurance to avoid major damage.
We find its pricing reasonable and competitive.
For more quotes and insights, download the Splunk AppDynamics report
Splunk ITSI tends to be more expensive compared to some open-source solutions.
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
Muhammad Zeeshan Siddiqui - PeerSpot reviewerreviewer2674446 - PeerSpot reviewer
NM
KS
 

Valuable Features

Splunk AppDynamics provides comprehensive monitoring, user-friendly interface, and efficient root cause analysis for application environments and business transactions.
Splunk IT Service Intelligence enhances incident management with agile data handling, advanced analytics, and effective troubleshooting features for quick issue resolution.
We have multiple tools, but end users prefer to use Splunk AppDynamics because their portal navigation is very simple and clear.
The feature that I appreciate in AppDynamics Browser Real-User Monitoring is the intuitive and user-friendly dynamic mapping it creates for workflows.
What I like the most about Splunk AppDynamics is the end-to-end observability for the application, along with traces.
For more quotes and insights, download the Splunk AppDynamics report
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report
Gyanesh Rahatekar - PeerSpot reviewerMuhammad Zeeshan Siddiqui - PeerSpot reviewerreviewer2674446 - PeerSpot reviewer
KS
 

Categories and Ranking

Splunk AppDynamics
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
250
Ranking in other categories
IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (1st), Container Monitoring (3rd)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk AppDynamics is 4.6%, down from 5.7% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Gyanesh Rahatekar - PeerSpot reviewer
Application performance management and error resolution improved with data-driven insights
Dynatrace has multiple functions compared to Splunk AppDynamics, so Splunk AppDynamics should add those functions, which are not available as of now. Dynatrace has a universal agent that collects all information related to their CI, and if one CI has multiple languages, then there is no need to instrument multiple agents. However, Splunk AppDynamics requires multiple agents; if I have one server with multiple applications in different languages, then I need to instrument different agents for each application. Splunk AppDynamics should work with Dynatrace with one single universal agent that works with all application languages, eliminating the need for multiple implementations.
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Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
Read full review
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Top Industries

By visitors reading reviews
Financial Services Firm
29%
Computer Software Company
14%
Manufacturing Company
8%
Government
5%
Financial Services Firm
19%
Government
10%
Computer Software Company
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
See all answers
APM tools for a Managed Service Provider - Dynatrace vs. AppDynamics vs. Aternity vs. Ruxit
Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your focus on SMBs and enterprises in Israel, Dynatrace seems like a solid choice with...
See all answers
What do you like most about AppDynamics?
The solution saves time and cost.
See all answers
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
See all answers
 

Comparisons

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Compared 14% of the time
Datadog vs Splunk AppDynamics Logo
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Compared 8% of the time
Splunk Enterprise Security vs Splunk AppDynamics Logo
Splunk Enterprise Security vs Splunk AppDynamics
Compared 8% of the time
New Relic vs Splunk AppDynamics Logo
New Relic vs Splunk AppDynamics
Compared 7% of the time
Grafana vs Splunk AppDynamics Logo
Grafana vs Splunk AppDynamics
Compared 4% of the time
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ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence) Logo
ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)
Compared 14% of the time
OpsRamp vs Splunk ITSI (IT Service Intelligence) Logo
OpsRamp vs Splunk ITSI (IT Service Intelligence)
Compared 10% of the time
Dynatrace vs Splunk ITSI (IT Service Intelligence) Logo
Dynatrace vs Splunk ITSI (IT Service Intelligence)
Compared 10% of the time
BigPanda vs Splunk ITSI (IT Service Intelligence) Logo
BigPanda vs Splunk ITSI (IT Service Intelligence)
Compared 9% of the time
Splunk Observability Cloud vs Splunk ITSI (IT Service Intelligence) Logo
Splunk Observability Cloud vs Splunk ITSI (IT Service Intelligence)
Compared 7% of the time
More Splunk ITSI (IT Service Intelligence) Competitors
 

Product Reports

Buyer's Guide
Splunk AppDynamics
July 2025
Splunk AppDynamics reportDownload Splunk AppDynamics product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
July 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Overview

Splunk AppDynamics enhances application performance monitoring with advanced diagnostics and real-time insights, offering seamless end-to-end transaction tracking and infrastructure visibility.

AppDynamics provides critical tools for businesses to analyze application behavior and performance. Through innovative features like transaction snapshot analysis and adaptable dashboards, users can quickly identify and address issues, ensuring high levels of system uptime and efficiency. It is designed to support complex environments including Kubernetes and AWS, enhancing user experience by detecting performance issues early. Despite needing improvements in network monitoring and integration, it remains a robust option for tracking application health.

What are the key features of AppDynamics?
  • Real-time Performance Monitoring: Offers immediate insights into application behavior.
  • Business Transaction Tracking: Tracks transactions from start to finish for bottleneck identification.
  • JVM Memory Monitoring: Provides detailed JVM metrics and memory use information.
  • Deep-dive Diagnostics: Enables in-depth analysis of code and stack traces.
  • Adaptable Dashboards: Customizable views for better data interpretation.
How does AppDynamics benefit users?
  • Improved Incident Resolution: Faster problem detection and solution implementation.
  • Enhanced Application Performance: Real-time monitoring optimizes system operations.
  • Comprehensive Visibility: Provides a full view of application infrastructure.
  • Informed Decision Making: Detailed analytics guide performance improvements.
  • Customer Satisfaction: Enhances user experience through faster issue resolutions.

In industries like financial services and e-commerce, AppDynamics facilitates performance tracking across distributed systems, optimizing infrastructure to meet consumer demands. It excels in environments needing precise transaction monitoring and is pivotal in delivering high value and satisfaction.

Splunk

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
Splunk AppDynamics vs. Splunk ITSI (IT Service Intelligence)
July 2025
Free Report: Splunk AppDynamics vs. Splunk ITSI (IT Service Intelligence)
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