BigPanda and Splunk ITSI are competing products in the field of IT operations and monitoring. While BigPanda frequently receives positive feedback for its pricing and customer support, Splunk ITSI is often favored for its comprehensive feature set and analytical capabilities.
Features: BigPanda offers event correlation, user interface simplicity, and API integration, making it user-friendly and adaptable to different tools. In contrast, Splunk ITSI provides advanced data analytics, machine learning for predictive monitoring, and service analyzers, which are ideal for businesses seeking deep insights and end-to-end visibility.
Room for Improvement: BigPanda could enhance its predictive capabilities and noise reduction features, along with offering more customizable dashboards. Meanwhile, Splunk ITSI could work on simplifying its interface, reducing alert noise, and improving the onboarding process to minimize its learning curve.
Ease of Deployment and Customer Service: BigPanda stands out for its straightforward deployment process and supportive customer service, facilitating a seamless transition. Splunk ITSI, by comparison, presents a more challenging deployment due to its complex features, although its technical support is robust and aids in systematic adoption.
Pricing and ROI: BigPanda is attractive for organizations with tight budgets due to its lower initial costs and quick return on investment. Splunk ITSI, while more costly upfront, offers a higher potential ROI in the long run, thanks to its extensive features that can significantly impact business operations over time.
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
Their collaboration was good, and I would rate them nine out of ten.
For technical support, we have only had to address password resets and alert mismatching.
The technical support is excellent, and I would rate it at ten.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
It handles large volumes of alerts without limitations.
I rate the scalability of BigPanda at eight.
Splunk is highly scalable, with the ability to expand efficiently.
However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
BigPanda is now stable.
If they have improved their technical capabilities recently, they might have achieved higher stability.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
Even during suppressions when other tools are unavailable, BigPanda provides alerts, enabling me to track incidents effectively, follow up, and resolve them promptly.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
The platform's AI analyzes alert sources and root causes, enhancing real-time incident management and enabling automated resolution.
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
BigPanda Autonomous Operations platform is a cutting-edge solution that helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations.
BigPanda’s Autonomous Operations platform increases the ease with which IT administrators are able to both manage their systems and respond to issues that arise. It combines machine learning and automation, which not only provide administrators with reliable suggestions concerning future issues that may arise, but also allows for certain tasks to be assigned to the system itself. These allow organizations to save both time and resources that can be dedicated to more critical tasks.
BigPanda’s Autonomous Operations platform possesses a simplified and unified user interface, enabling users to manage the solution from one place. The UI allows users to view and manage all of the information and controls that IT teams need to be able to easily access, providing a level of visibility that ensures users will be able to view all of their system’s most up-to-date and critical information at any time that they wish.
Benefits of BigPanda Autonomous Operations Platform
Some the benefits of using BigPanda’s Autonomous Operations platform include:
Reviews from Real Users
BigPanda’s Autonomous Operations platform stands out among its competitors for a number of reasons. Two major ones are its centralized user interface and its ability to easily integrate with other security solutions. The centralized UI gives users the ability to clearly see all their alert data in a single location without having to search for it. Its easy integration allows administrators to augment their IT security capabilities when they find it necessary to do so.
PeerSpot user Larry C., the principal engineer in charge of site operations for a tech vendor, notes this benefit when he writes, "Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
Another PeerSpot user, who is an independent entrepreneur in the IT environment at a tech services company, notes the flexibility of this platform when they write “BigPanda integrates well with other solutions, such as WatchGuard.”
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
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