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BigPanda vs Dynatrace comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
BigPanda optimizes operations with significant savings and efficiency for managing over 10,000 weekly events, outperforming tools like Netcool.
Sentiment score
7.3
Companies using Dynatrace enterprise-wide saw improved efficiency, reduced costs, quick issue resolution, increased uptime, and enhanced business performance.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
ROI is hard to specify; however, incidents like impending ransomware attacks highlight its value, though those are exceptional events.
 

Customer Service

Sentiment score
6.6
BigPanda's customer service is usually responsive and effective, though communication delays and variability in experiences are noted.
Sentiment score
7.3
Dynatrace's customer service is praised for expertise and responsiveness, though some note slow responses and friendliness issues.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
For technical support, we have only had to address password resets and alert mismatching.
Their collaboration was good, and I would rate them nine out of ten.
They have a good reputation, and the support is commendable.
The technical support from Dynatrace is excellent.
 

Scalability Issues

Sentiment score
7.0
BigPanda is praised for scalability and integration, with minor licensing concerns and varied experiences with server management.
Sentiment score
7.4
Dynatrace is scalable and flexible, supporting diverse enterprises, though costs and cloud resource planning can present challenges.
It handles large volumes of alerts without limitations.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
I rate the scalability of BigPanda at eight.
If it's an enterprise, increasing the number of instances doesn’t pose problems.
 

Stability Issues

Sentiment score
7.4
BigPanda is highly stable with minimal issues, reliable alerts, and efficient incident management, despite occasional slowdowns during heavy traffic.
Sentiment score
7.7
Users praise Dynatrace for its stability, reliability, and quick issue resolution, valuing its robustness and dependable performance.
BigPanda is now stable.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
Generally, all are stable at ninety-nine point nine nine percent, but if the underlying infrastructure is not deployed correctly, stability may be problematic.
There have been no stability issues with Dynatrace.
 

Room For Improvement

BigPanda requires enhancement in AI integration, interface design, reporting, observability, and automation to improve user experience and reduce costs.
Dynatrace users seek improved cloud monitoring support, better integration, enhanced dashboards, faster UI, and more transparent pricing.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.
The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
Dynatrace stands out when making comparisons with other tools.
 

Setup Cost

BigPanda offers flexible pricing appealing to enterprises with mid-range costs, seen as more affordable than competitors.
Dynatrace offers advanced features with high costs requiring careful budgeting, appealing largely to large enterprises with extensive monitoring needs.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
Dynatrace is known to be costly, which delayed its integration into our system.
If I would ask you to rate price from 1 to 10, where 1 is cheap and 10 is expensive, how many points would you give to it?
 

Valuable Features

BigPanda enhances incident response with alert deduplication, platform integration, AI/ML, and custom dashboards for improved service reliability.
Dynatrace offers AI-driven root cause detection, deep analysis, customizable dashboards, seamless integration, and automated monitoring for efficient performance management.
Its automation has significantly improved incident response times, reducing the process to within one minute.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
The integration with Power BI for generating detailed reports is a standout feature.
Graduation features offered by Dynatrace provide a single view and can connect with many other monitoring systems.
 

Categories and Ranking

BigPanda
Ranking in AIOps
12th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
18
Ranking in other categories
IT Infrastructure Monitoring (28th), IT Alerting and Incident Management (9th)
Dynatrace
Ranking in AIOps
2nd
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
347
Ranking in other categories
Application Performance Monitoring (APM) and Observability (2nd), Log Management (5th), Mobile APM (1st), Container Monitoring (2nd)
 

Mindshare comparison

As of May 2025, in the AIOps category, the mindshare of BigPanda is 3.1%, up from 2.4% compared to the previous year. The mindshare of Dynatrace is 23.8%, down from 27.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AIOps
 

Q&A Highlights

BH
Dec 10, 2020
 

Featured Reviews

Ankit-Mathur - PeerSpot reviewer
Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts
For new users, I would advise using BigPanda for its comprehensive alert monitoring and integration with ServiceNow. Its mapping capabilities and user-friendly interface make it valuable for incident analysis and prioritization. As users become more familiar with the tool, its full potential will become apparent, enhancing efficiency and effectiveness over time. It is easy for someone to learn to use BigPanda for the first time. We start with basic examples that everyone can understand, then provide verbal introductions followed by hands-on training over two weeks. We encourage making mistakes and asking questions to ensure understanding. It depends on the trainer's approach, but with proper guidance, anyone can learn effectively. Overall, I would rate BigPanda as a five out of ten. For it to be a perfect ten, it would need to consistently provide accurate alerts without requiring manual validation. This means it should effectively suppress similar incidents, eliminating the need for constant monitoring. Once it reaches this level of reliability, BigPanda would be exceptional.
Anand_Kumar - PeerSpot reviewer
Provides a comprehensive view by integrating with other monitoring systems
There may be an issue since there are many tools like Splunk involved in network monitoring. From an IP perspective, Dynatrace is performing well. If they want to develop in network monitoring, they can, as it's part of their product line. It's not rocketry, so they can accomplish it. If I, as an SI, look at it from an enterprise perspective, considering the cost from the client, I prefer not to go with multiple systems, as they don't provide a complete 360-degree view. They need to improve on claims about being an enterprise system. The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
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Answers from the Community

BH
Dec 8, 2020
Dec 8, 2020
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring. We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace. Due to a highly mature ELK implementation, we are not trying to incorporate log ...
2 out of 5 answers
reviewer802371 - PeerSpot reviewer
Oct 20, 2020
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
reviewer1352679 - PeerSpot reviewer
Oct 20, 2020
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring.  We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace.  Due to a highly mature ELK implementation, we are not trying to incorporate log analytics into solution buy may consider in the future.  We had AppD, Dynatrace, New Relic, and CA Wily all in house at the time of our evaluation.  We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing.  Between Dynatrace and New Relic, Dynatrace won based on the automation, integrated AI, support for "old" techs, and confidence we could eliminate multiple APM and infra monitoring tools.   I would not include products like BigPanda, MoogSoft, in this analysis. They are not monitoring solutions but event correlation solutions.  You will need additional monitoring products to capture data and feed them.  Having said that if you cannot consolidate tools you will likely need to purchase an event solution to make sense of all the alarms. We did evaluate these products but with Dynatrace AI did not feel the business value was there for the investment. Here's a quick pro/con list on Dynatrace & New Relic from our analysis. New Relic Pros: Insights is an awesome product and capability. Lots of capabilities and plugins to extend data collection. The APM dashboard is aesthetically pleasing and intuitive. Good training and documentation are available to support the product. New Relic Cons: Requires lots of manual configurations to implement and support.  Insights product requires an investment of time to achieve value. Licensing is a nightmare as there is virtually no transparency in what you are being charged for. Lack of solution to consolidate alerts across implementation other than significant investment in insights to manually achieve this.   Dynatrace Pros: Very simple to implement and maintain with out of the box automation which supports modern (cloud/Kubernetes) and "old" (mainframe). In-app chat is helpful.  High integration of infra and APM data for full-stack observability and engineering.  Topology and trace discovery is more reliable than other products or our CMDB.  Synthetics are easy to set up for any user. AI-assisted problem analysis on the trace discovery streamlines troubleshooting.  AI includes "events" in an analysis like VMotion, deployment events. Have not done yet but looking to leverage monitoring as code for a fully integrated and automated delivery pipeline. See keptn.sh open source project. Dynatrace Cons: User SQL lacks some functions of NRQL for user analysis.  Host, process, and service data is not available to query within the product.  Alarm processing lacks some granular controls. The Plug-in library is less robust. Good luck with your decision!
 

Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
19%
Manufacturing Company
9%
Insurance Company
6%
Educational Organization
36%
Financial Services Firm
16%
Computer Software Company
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What is your experience regarding pricing and costs for BigPanda?
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Which would you choose - Datadog or Dynatrace?
Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network ...
 

Comparisons

 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
Find out what your peers are saying about BigPanda vs. Dynatrace and other solutions. Updated: April 2025.
851,604 professionals have used our research since 2012.