Avantra vs Splunk ITSI (IT Service Intelligence) comparison

Avantra and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Avantra is ranked #52, while Splunk is ranked #10 with an average rating of 8.6. Avantra holds a 1.4% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 100% of Avantra users are willing to recommend the solution, compared to 98% of Splunk users who would recommend it.

Avantra

Read 5 Avantra reviews

5,379 Views
3,335 Comparison Views

100% willing to recommend

Splunk ITSI (IT Service Int...

Read 64 Splunk ITSI (IT Service Intelligence) reviews

5,892 Views
3,771 Comparison Views

98% willing to recommend

Avantra

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jul 24, 2024

Comparing Avantra and Splunk ITSI in the IT Service Intelligence category, users generally find Splunk ITSI to have an edge due to its comprehensive features, although Avantra is favored for its pricing and customer support.

Features: Avantra is known for its monitoring capabilities, automation features, and efficient IT management. Splunk ITSI is praised for its advanced analytics, powerful data visualization, and deep integration capabilities.

Room for Improvement: Avantra could benefit from enhanced customization options, improved documentation, and additional features. Splunk ITSI users suggest improving navigation, providing better technical support resources, and simplifying the user interface.

Ease of Deployment and Customer Service: Avantra is relatively easy to deploy and has responsive customer service. Splunk ITSI, though comprehensive, has a steeper learning curve and requires more extensive support during deployment, but users value its detailed follow-up and problem resolution processes.

Pricing and ROI: Avantra offers good value for money with a straightforward pricing model and positive ROI feedback. Splunk ITSI, despite higher costs, delivers significant ROI through its powerful features and analytics capabilities, making it a worthwhile investment for organizations needing advanced analytics and IT service intelligence.

To learn more, read our detailed Avantra vs. Splunk ITSI (IT Service Intelligence) Report (Updated: August 2026).

Buyer's Guide

Avantra vs. Splunk ITSI (IT Service Intelligence)

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Avantra

Ranking in Application Performance Monitoring (APM) and Observability

52nd

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

SAP Service Providers (15th), Server Monitoring (29th), IT Infrastructure Monitoring (51st)

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avantra is 1.4%, up from 0.2% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Splunk ITSI (IT Service Intelligence)	0.8%
Avantra	1.4%
Other	97.8%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Mani Velayudhan

Manager, SAP Basis at The Scotts Miracle-Gro Company

Useful automation capabilities, scales well, and simple implementation

We are currently exploring automation options for various areas, and Avantra should consider implementing automation for change request management, an area they have not yet ventured into. While Avantra is currently excelling in monitoring and system refreshes, there is scope for improvement in automating change request management. In addition to primarily focusing on SAP, Avantra currently performs kernel patches which are core SAP patches. However, exploring more into OS patching could be another potential area for Avantra to expand its automation capabilities. Looking ahead to future releases, I would like to see more advanced automation features. As a long-term goal, I am considering the possibility of automating SAP system upgrades. While this would not be an easy feat, advancements in technology may make it feasible in the future. Overall, a key feature I hope to see in future releases is increased automation capabilities.

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DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can customize alerts based on need."

"It's very easy to manage and use."

"I definitely recommend this solution, it provides good value for money."

"It prevented two major failures in our SAP production systems."

"The most valuable feature of Avantra is automation. The reduction of manual work and having them automated is one of the top reasons why I would use it."

"It's just very user-friendly, and it's very easy to monitor the servers using Avantra."

"Deployment was amazingly short and simple; I do not think I have seen any SAP-related product installs ready to work so fast, and out-of-box it included most of the functions and settings that we needed."

"Splunk is not only a great product but also, as a company it really supports its users with the customer support program and all of the documentation they have available, all of the conventions that are arranged, meet the experts, case studies, use cases, and the YouTube channel."

"The observability is great and valuable because it allows us to work with all our sets."

"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."

"One of the excellent features is the service analyzer, which is truly impressive."

"The most valuable features of Splunk ITSI are event analytics and service insight."

"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."

"The root cause analysis is very helpful for us."

"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"A downside of Avantra is that it comes with predefined values."

"The dashboard needs to improve; it's not so clear right now and we need it to be more usable so we can have all of our reports in one easy-to-access place."

"We are currently exploring automation options for various areas, and Avantra should consider implementing automation for change request management, an area they have not yet ventured into. While Avantra is currently excelling in monitoring and system refreshes, there is scope for improvement in automating change request management. In addition to primarily focusing on SAP, Avantra currently performs kernel patches which are core SAP patches. However, exploring more into OS patching could be another potential area for Avantra to expand its automation capabilities."

"The dashboard needs to improve."

"I think they can improve their UI, while very intuitive, I would like to see graphic updates."

"The machine-learning is lacking and should be improved."

"Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specifically when correlating between different CIs."

"I believe the refresh time should be faster."

"I see areas for improvement in Splunk ITSI (IT Service Intelligence) such as cost, which is high."

"However, a minor disadvantage is that alerts must occur multiple times before incidents are created; for instance, if the same event occurs only once or twice, an incident may not be generated immediately, whereas repeated occurrences will lead to prompt incident creation."

"Quality-of-life features have room for improvement."

"Currently, Glass tables in ITSI only display metrics related to KPIs."

"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."

"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

Information not available

"Splunk ITSI is a premium application and comes with a premium price tag."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"It would have been good if the product cost was much lower."

"The pricing of Splunk is a bit high."

"Splunk pricing is high."

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"Splunk ITSI is expensive compared to other tools."

"The licensing is based on data usage."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

14%

Outsourcing Company

13%

Manufacturing Company

Comms Service Provider

Financial Services Firm

16%

Manufacturing Company

10%

Outsourcing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	8
Large Enterprise	46

Questions from the Community

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Earn 20 points

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

In terms of improvements for Splunk ITSI (IT Service Intelligence), I would suggest adding more out-of-the-box plugins and adapters, especially as there is a high demand for observability and dashb...

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What is your primary use case for Splunk ITSI (IT Service Intelligence)?

I use Splunk ITSI (IT Service Intelligence) as a manager of the managers, a tool sitting on top of all the other observability tools. It gets the alerts feed from all the sources such as Splunk Ent...

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Product Reports

Buyer's Guide

Avantra

August 2026

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Buyer's Guide

Splunk ITSI (IT Service Intelligence)

July 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

Avantra is an industry-leading platform designed to automate SAP operations for enterprises. It optimizes SAP landscapes, ensuring efficient performance management to meet the demands of large-scale environments while reducing manual tasks.

Avantra automates SAP operations, providing tools that enhance efficiency and reliability. It assists enterprises with advanced monitoring, performance optimization, and predictive analytics, crucial for managing complex SAP landscapes. By integrating seamlessly with SAP environments, it offers comprehensive insights and automations that lead to improved operational control and reduced manual intervention. Businesses benefit significantly by bridging IT operations with business objectives, thereby facilitating more effective resource allocation and decision-making processes.

What are the key features of Avantra?

Automated Health Checks: Conducts daily system analysis for consistent performance tracking.
Predictive Monitoring: Uses AI for early detection of potential SAP issues to prevent downtime.
Customizable Dashboards: Offers a clear view of system performance with customizable metrics.
Integration Capabilities: Seamlessly fits into existing workflows with robust integrations.

What benefits or ROI should users expect?

Increased Efficiency: Automation reduces the workload on IT teams, freeing up resources.
Cost Reduction: Minimizes downtime and resource wastage, leading to cost savings.
Improved Decision Making: Real-time data insights enable better strategic planning.
Enhanced Performance: Boosts system stability and enhances user satisfaction.

Avantra is particularly beneficial in industries with heavy reliance on SAP systems, such as manufacturing and finance. It helps streamline operations, providing rapid responsiveness to market changes and regulatory requirements, ensuring that businesses remain competitive and compliant in their respective fields.

Avantra

Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.

Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.

What are the Key Features of Splunk ITSI?

Intelligent Alerting: Provides proactive monitoring and noise reduction.
Service Analyzer: Enables KPI monitoring and issue identification.
Glass Tables: Allows visual monitoring of crucial metrics.
Event Correlation: Simplifies incident management and reduces alert fatigue.
Scalability: Supports large data volumes and integrates vast data sources.

What Benefits and ROI can Users Expect from Splunk ITSI?

Proactive Monitoring: Enhances ability to foresee and mitigate IT issues.
Improved Resolution Time: Accelerates incident resolution and operational efficiency.
Enhanced Business Resilience: Strengthens IT operations through detailed insights.

Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.

Splunk

Sample Customers

Migros, Strauss, Migros, LAM research, Deloitte, Deloitte, Kiewit

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Avantra vs. Splunk ITSI (IT Service Intelligence)

August 2026

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