Avantra vs Splunk ITSI (IT Service Intelligence) comparison

Avantra and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Avantra is ranked #53, while Splunk is ranked #10 with an average rating of 8.5. Avantra holds a 1.4% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 100% of Avantra users are willing to recommend the solution, compared to 98% of Splunk users who would recommend it.

Avantra

Read 5 Avantra reviews

4,038 Views
2,504 Comparison Views

100% willing to recommend

Splunk ITSI (IT Service Int...

Read 63 Splunk ITSI (IT Service Intelligence) reviews

4,810 Views
3,078 Comparison Views

98% willing to recommend

Avantra

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jul 24, 2024

Comparing Avantra and Splunk ITSI in the IT Service Intelligence category, users generally find Splunk ITSI to have an edge due to its comprehensive features, although Avantra is favored for its pricing and customer support.

Features: Avantra is known for its monitoring capabilities, automation features, and efficient IT management. Splunk ITSI is praised for its advanced analytics, powerful data visualization, and deep integration capabilities.

Room for Improvement: Avantra could benefit from enhanced customization options, improved documentation, and additional features. Splunk ITSI users suggest improving navigation, providing better technical support resources, and simplifying the user interface.

Ease of Deployment and Customer Service: Avantra is relatively easy to deploy and has responsive customer service. Splunk ITSI, though comprehensive, has a steeper learning curve and requires more extensive support during deployment, but users value its detailed follow-up and problem resolution processes.

Pricing and ROI: Avantra offers good value for money with a straightforward pricing model and positive ROI feedback. Splunk ITSI, despite higher costs, delivers significant ROI through its powerful features and analytics capabilities, making it a worthwhile investment for organizations needing advanced analytics and IT service intelligence.

To learn more, read our detailed Avantra vs. Splunk ITSI (IT Service Intelligence) Report (Updated: April 2026).

Buyer's Guide

Avantra vs. Splunk ITSI (IT Service Intelligence)

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Avantra

Ranking in Application Performance Monitoring (APM) and Observability

53rd

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

SAP Service Providers (13th), Server Monitoring (29th), IT Infrastructure Monitoring (55th)

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (3rd)

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avantra is 1.4%, up from 0.2% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Splunk ITSI (IT Service Intelligence)	0.8%
Avantra	1.4%
Other	97.8%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Mani Velayudhan

Manager, SAP Basis at The Scotts Miracle-Gro Company

Can be fine-tuned as required, provides real-time data but lacks sufficient machine learning capability

In terms of machine learning, there are a few areas that can be improved including short terms in the SAP system. Currently, it requires a team member to manually read the short term and then assign it to a team rather than having it assigned automatically. A downside of Avantra is that it comes with predefined values. Another issue is that identical recurring problems create duplicate tickets rather than showing them as repeats. They also need to do some kernel updates which I believe they're working on but I haven't seen it yet; I'm hoping the solution will be completely automated. I would like to see more on the machine-learning front and to have some third-party tools.

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DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can customize alerts based on need."

"It prevented two major failures in our SAP production systems."

"Deployment was amazingly short and simple; I do not think I have seen any SAP-related product installs ready to work so fast, and out-of-box it included most of the functions and settings that we needed."

"The most valuable feature of Avantra is automation. The reduction of manual work and having them automated is one of the top reasons why I would use it."

"It's just very user-friendly, and it's very easy to monitor the servers using Avantra."

"I definitely recommend this solution, it provides good value for money."

"It's very easy to manage and use."

"One of the excellent features is the service analyzer, which is truly impressive."

"One particularly useful feature of Splunk ITSI is the ability to create custom services."

"The most valuable features are the service analyzer and Glass Tables."

"We liked the built-in calculation of health scores."

"The flexibility to develop and consolidate many solutions into one platform is great."

"The solution has been stable."

"Splunk ITSI offers a valuable visualization tree that allows us to map and analyze dependencies and co-dependency within our environment."

"Having a structure on how to resolve incidents is the most valuable aspect."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"The dashboard needs to improve; it's not so clear right now and we need it to be more usable so we can have all of our reports in one easy-to-access place."

"A downside of Avantra is that it comes with predefined values."

"The dashboard needs to improve."

"I think they can improve their UI, while very intuitive, I would like to see graphic updates."

"The machine-learning is lacking and should be improved."

"We are currently exploring automation options for various areas, and Avantra should consider implementing automation for change request management, an area they have not yet ventured into. While Avantra is currently excelling in monitoring and system refreshes, there is scope for improvement in automating change request management. In addition to primarily focusing on SAP, Avantra currently performs kernel patches which are core SAP patches. However, exploring more into OS patching could be another potential area for Avantra to expand its automation capabilities."

"The biggest improvement area is making it open to developers. Right now, it is very closed. It can only be downloaded by people who have a license to and not everyone. If it is open to everybody, more people will use it."

"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."

"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."

"Splunk ITSI generates numerous false positives and has the potential for enhancement."

"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature."

"Currently, Glass tables in ITSI only display metrics related to KPIs."

"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."

"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

Information not available

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

"Pricing was pretty good, and it is possible to just add on the features we want."

"The pricing of Splunk is a bit high."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

11%

Construction Company

10%

Comms Service Provider

Financial Services Firm

16%

Manufacturing Company

10%

Outsourcing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	10
Large Enterprise	43

Questions from the Community

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What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

In terms of improvements for Splunk ITSI (IT Service Intelligence), I would suggest adding more out-of-the-box plugins and adapters, especially as there is a high demand for observability and dashb...

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Product Reports

Buyer's Guide

Avantra

May 2026

Download Avantra product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

April 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

Avantra is an industry-leading platform designed to automate SAP operations for enterprises. It optimizes SAP landscapes, ensuring efficient performance management to meet the demands of large-scale environments while reducing manual tasks.

Avantra automates SAP operations, providing tools that enhance efficiency and reliability. It assists enterprises with advanced monitoring, performance optimization, and predictive analytics, crucial for managing complex SAP landscapes. By integrating seamlessly with SAP environments, it offers comprehensive insights and automations that lead to improved operational control and reduced manual intervention. Businesses benefit significantly by bridging IT operations with business objectives, thereby facilitating more effective resource allocation and decision-making processes.

What are the key features of Avantra?

Automated Health Checks: Conducts daily system analysis for consistent performance tracking.
Predictive Monitoring: Uses AI for early detection of potential SAP issues to prevent downtime.
Customizable Dashboards: Offers a clear view of system performance with customizable metrics.
Integration Capabilities: Seamlessly fits into existing workflows with robust integrations.

What benefits or ROI should users expect?

Increased Efficiency: Automation reduces the workload on IT teams, freeing up resources.
Cost Reduction: Minimizes downtime and resource wastage, leading to cost savings.
Improved Decision Making: Real-time data insights enable better strategic planning.
Enhanced Performance: Boosts system stability and enhances user satisfaction.

Avantra is particularly beneficial in industries with heavy reliance on SAP systems, such as manufacturing and finance. It helps streamline operations, providing rapid responsiveness to market changes and regulatory requirements, ensuring that businesses remain competitive and compliant in their respective fields.

Avantra

Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.

Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.

What are the Key Features of Splunk ITSI?

Intelligent Alerting: Provides proactive monitoring and noise reduction.
Service Analyzer: Enables KPI monitoring and issue identification.
Glass Tables: Allows visual monitoring of crucial metrics.
Event Correlation: Simplifies incident management and reduces alert fatigue.
Scalability: Supports large data volumes and integrates vast data sources.

What Benefits and ROI can Users Expect from Splunk ITSI?

Proactive Monitoring: Enhances ability to foresee and mitigate IT issues.
Improved Resolution Time: Accelerates incident resolution and operational efficiency.
Enhanced Business Resilience: Strengthens IT operations through detailed insights.

Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.

Splunk

Sample Customers

Migros, Strauss, Migros, LAM research, Deloitte, Deloitte, Kiewit

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Avantra vs. Splunk ITSI (IT Service Intelligence)

April 2026

Free Report: Avantra vs. Splunk ITSI (IT Service Intelligence)

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