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Splunk Cloud Platform vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Users find Splunk Cloud beneficial for cost savings, quick issue resolution, improved visibility, and notable ROI, despite some drawbacks.
Sentiment score
7.0
Splunk ITSI boosts efficiency and resilience by streamlining data integration, cutting costs, and improving performance issue resolution speed.
Splunk Cloud Platform has impacted operational costs; it's a bit expensive, but it provides value for money.
Business General Manager at Mutex Systems
Risks can mean that if one failure happens, it can result in risks in hundreds of thousands of USD.
Technology And Digitization Lead at JLL
 

Customer Service

Sentiment score
5.7
Splunk Cloud Platform's support is inconsistent, with premium users satisfied but others experiencing delays and varying response quality.
Sentiment score
6.3
Splunk ITSI customer service is generally responsive and supportive, though support quality can vary with reported delays for high-priority cases.
Premium support is costly and may not always provide a satisfactory experience.
Sr Manager at Continued
My opinion on the technical support and customer service of Splunk, based on my cases, is that it is quite good with the credits we have along with the vendor.
Senior Software Engineer at WorldPay US
The technical support is excellent, and I would rate it at ten.
Senior consultant at a tech services company with 51-200 employees
We typically have weekly calls with the technical staff, and whenever we encounter issues, they usually reply with solutions within one or two days.
Senior Consultant at a consultancy with 10,001+ employees
 

Scalability Issues

Sentiment score
7.3
Splunk Cloud Platform impresses with scalability but faces cost concerns, praised for adaptability and easy resource expansion.
Sentiment score
7.6
Splunk ITSI is highly scalable, supporting extensive data and users, with infrastructure and cloud platforms enhancing scalability and optimization.
Splunk is highly scalable, with the ability to expand efficiently.
Senior consultant at a tech services company with 51-200 employees
When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages.
Senior Consultant at a consultancy with 10,001+ employees
 

Stability Issues

Sentiment score
7.9
Splunk Cloud Platform is praised for 99.9% availability, minimal issues, and quick resolution, ensuring high user-rated stability.
Sentiment score
7.7
Splunk ITSI is highly reliable, with minor issues from external factors, praised for its stability and consistent uptime.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
Senior consultant at a tech services company with 51-200 employees
Splunk ITSI (IT Service Intelligence) fails if you do not have good hardware requirements.
Senior Consultant at a consultancy with 10,001+ employees
 

Room For Improvement

Splunk Cloud users face high costs, limited training, integration challenges, insufficient documentation, performance issues, and complex setup.
Splunk ITSI faces issues with high cost, complex setup, integration challenges, and requires better usability, dashboards, and analytics features.
Splunk Cloud Platform needs improvement in its security offerings, specifically in cybersecurity.
Sr Manager at Continued
Integration is a bit difficult due to the coding required for the integrations.
Business General Manager at Mutex Systems
The way we use data for security and other purposes could further benefit from enhanced visualization to support monitoring, threat analysis, and other aspects.
Senior Software Engineer at WorldPay US
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Director at Techpace
On-cloud upgrades are easy, but on-premises upgrades are very painful.
Technology And Digitization Lead at JLL
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
Senior consultant at a tech services company with 51-200 employees
 

Setup Cost

Splunk Cloud Platform's high cost and complex licensing challenge small organizations and complicate budgeting due to unbundled features.
Splunk ITSI's high cost tied to data volume limits appeal despite its robust service and comprehensive data handling.
Splunk Cloud is considered too expensive, with its two product offerings both being costly.
Sr Manager at Continued
If I were to rate the price for the product from 1 to 10, I would rate it nine.
Business General Manager at Mutex Systems
Splunk ITSI tends to be more expensive compared to some open-source solutions.
Senior consultant at a tech services company with 51-200 employees
I believe the pricing is based on daily volume ingestion.
Senior Consultant at a consultancy with 10,001+ employees
 

Valuable Features

Splunk Cloud Platform offers advanced search, dashboards, real-time analysis, AI insights, multi-cloud monitoring, and reduces maintenance workload.
Splunk ITSI enhances IT management with real-time insights, integration, automation, observability, and powerful machine learning for effective service delivery.
The most valuable feature of Splunk Cloud Platform is its robustness and ability to ingest logs.
Sr Manager at Continued
The search capability utilizes the same compute assigned, and compared to on-premises, it is very efficient and fast because on-premises we had fixed compute assigned with limits set for searching per role or application.
Senior Software Engineer at WorldPay US
The real-time search capability of this product enhances operational decision-making.
Business General Manager at Mutex Systems
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Director at Techpace
One valuable feature is the scheduled maintenance window provided by Splunk ITSI (IT Service Intelligence) because Splunk does not offer this scheduling maintenance feature in the core product, but Splunk ITSI (IT Service Intelligence) helps us with these maintenance reports.
Senior Consultant at a consultancy with 10,001+ employees
The most beneficial aspect for me is that it is AI-enabled, providing us with very good analytics.
Technology And Digitization Lead at JLL
 

Categories and Ranking

Splunk Cloud Platform
Ranking in IT Alerting and Incident Management
2nd
Average Rating
8.2
Reviews Sentiment
5.6
Number of Reviews
59
Ranking in other categories
Data Visualization (3rd)
Splunk ITSI (IT Service Int...
Ranking in IT Alerting and Incident Management
3rd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
53
Ranking in other categories
Application Performance Monitoring (APM) and Observability (12th)
 

Mindshare comparison

As of February 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk Cloud Platform is 1.6%, down from 1.8% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 2.0%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
Splunk Cloud Platform1.6%
Splunk ITSI (IT Service Intelligence)2.0%
Other96.4%
IT Alerting and Incident Management
 

Featured Reviews

JA
Sr Manager at Continued
Needs better cybersecurity features but offers robust log ingestion
Splunk Cloud Platform needs improvement in its security offerings, specifically in cybersecurity. It has not kept pace with competitors over recent years, and integration with the Cisco ecosystem after Cisco's acquisition of Splunk has also been slow. The product should incorporate more readily available features, especially in security monitoring. The federated search feature is costly. Extracting meaningful insights beyond essential log data proves challenging due to the product's reliance on manual processes. Users must manually configure detections, develop logic for insights, and manage dashboards. While the product boasts numerous out-of-the-box capabilities, these often require extensive modification to align with specific user needs, limiting their practical applicability. Splunk Cloud Platform doesn't inherently provide visibility as a standalone product. It's a platform for building custom visibility solutions. We need to feed it data and then write logic to define what insights we want to extract. While pre-built solutions might be available in the marketplace, Splunk doesn't offer out-of-the-box visibility. If we know our requirements, we can utilize code and research to create custom dashboards, but it requires effort and expertise. The pre-built reports in Splunk Cloud Platform are generic and require manual adjustments to extract specific, granular information, which requires the user to be knowledgeable.
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
11%
Manufacturing Company
8%
Marketing Services Firm
7%
Financial Services Firm
17%
Manufacturing Company
10%
Computer Software Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise6
Large Enterprise43
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise34
 

Questions from the Community

What do you like most about Splunk Cloud Platform?
Splunk has sped up our response and reduced the time we spend manually monitoring any logs for ticketing tools or servers. It saves us around two hours daily.
What is your experience regarding pricing and costs for Splunk Cloud Platform?
If I were to rate the price for the product from 1 to 10, I would rate it nine.
What needs improvement with Splunk Cloud Platform?
The disadvantage of Splunk Cloud Platform is that its integration process should be improved. The challenges I have encountered while integrating Splunk Cloud Platform include that integration is a...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
 

Overview

 

Sample Customers

Mindtouch
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Splunk Cloud Platform vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: December 2025.
881,665 professionals have used our research since 2012.