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Cribl vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Cribl enhances cost-effectiveness by reducing licensing costs and optimizing data management, offering up to 50% ROI.
Sentiment score
6.4
New Relic improves developer efficiency and production quality, though costs for premium features can be a drawback for some.
What we've seen is really an overall reduction of just shy of 40% in our ingest into our SIM platform versus prior to having Cribl.
Senior Security Engineer at a university with 10,001+ employees
The second thing is that data aggregation, sampling, and reduction that we're able to do of the data, lowering our overall data volume, both traversing the network as well as what's being stored inside of our final solutions.
Director, Performance Engineering at a tech services company with 10,001+ employees
In terms of reduction, we were able to save almost ~40% of our total cost.
Sr. Lead Security Engineer at a tech vendor with 10,001+ employees
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
System Engineer at a retailer with 10,001+ employees
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
Senior SRE Engineer at SentinelOne
 

Customer Service

Sentiment score
6.0
Cribl's customer service is praised for responsiveness and expertise, despite needing improved customer understanding and internal logging.
Sentiment score
7.5
New Relic's customer service is highly praised for responsiveness and expertise, though some desire faster response during offline hours.
They had extensive expertise with the product and were able to facilitate everything we needed.
Security Consultant at Riversafe Ltd
Usually, within an hour, we get a response, and we are able to work with them back and forth until we resolve the issues.
Engineering Fellow at Pegasystems
Sometimes by hearing the problem itself, they will know what the solution is, and they will let us know how to resolve it, and we do it immediately.
Senior Specialist at LTIMindtree
If I drop an email to them, they will respond quickly to my email.
Senior DevOps Engineer at a tech vendor with 10,001+ employees
Customer support from New Relic is very good, and we rarely need to create support tickets.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
They are very polite and helped him out.
Cloud Engineer at a outsourcing company with 1,001-5,000 employees
 

Scalability Issues

Sentiment score
6.7
Cribl efficiently scales to handle large data volumes, supports diverse workloads, and adapts to growing data processing needs.
Sentiment score
7.7
New Relic scales efficiently, adapts to various setups, and integrates seamlessly, though costs may rise with extensive scaling.
The infrastructure behind Cribl Search is also scalable as it uses a CPU and just spawns horizontally more instances as it demands and requires.
Engineering Fellow at Pegasystems
Compared to other SIEM tools I use, any slight change on the operating system end impacts a lot on our SIEM tools and other things, but Cribl performs well in that regard.
Senior Software Engineer at a retailer with 1,001-5,000 employees
It's an enterprise version, and we have a good amount of users using this solution.
SIEM Engineer at National Australia Bank (NAB)
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Cloud Engineer at a outsourcing company with 1,001-5,000 employees
New Relic's scalability is good based on my experience, and it can handle my organization's needs as they grow.
Contingent Worker at a retailer with 10,001+ employees
 

Stability Issues

Sentiment score
6.8
Cribl is stable and reliable, with effective support, despite minor bugs and issues at high volumes or advanced usage.
Sentiment score
7.8
New Relic is stable and reliable, with minor glitches quickly resolved, ensuring seamless performance during peak traffic.
Migrating from those SC4S servers to Cribl worker nodes has truly been a game-changer.
Sr. Lead Security Engineer at a tech vendor with 10,001+ employees
Regarding scalability, we started with zero servers and have around 285 servers now.
Senior Specialist at LTIMindtree
I would rate the stability as ten out of ten.
SIEM Engineer at National Australia Bank (NAB)
New Relic lags sometimes.
Cloud Engineer at a outsourcing company with 1,001-5,000 employees
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Contingent Worker at a retailer with 10,001+ employees
 

Room For Improvement

Cribl users seek improvements in integration, documentation, AI, analytics, and cost-efficiency, alongside better support for legacy systems and downtime prevention.
New Relic needs better data privacy, navigation, insights, integrations, documentation, and pricing to enhance user experience and satisfaction.
A more stringent role-based access control feature would enhance security and allow granular control over what users can see and access.
Manager for Monitoring and Logging at Velera
If we can have more internal logs and more debug logs to validate the error, that would be beneficial because instead of reaching out to Cribl support, we can troubleshoot and find the root cause ourselves.
SIEM Engineer at National Australia Bank (NAB)
In terms of large datasets—whether they originated from network inputs, virtual machines, or cloud instances—ingesting the data into the destination was relatively easy.
Security Consultant at Riversafe Ltd
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
System Engineer at a retailer with 10,001+ employees
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Platform Software Engineer 4 at Nexthink
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Senior SRE Engineer at SentinelOne
 

Setup Cost

Cribl offers cost-effective enterprise pricing, simplifying usage with universal licensing and supporting scalability for large data volumes.
Enterprise users find New Relic's pricing complex and expensive, with advanced features costly and discounts negotiable with account managers.
Over time, the licensing cost has increased.
SIEM Engineer at National Australia Bank (NAB)
Cribl is very inexpensive, with enterprise pricing around 30 cents per GB, which is really decent.
Security Consultant at Riversafe Ltd
They have a universal license that allows us to consume the portions of Cribl that we want to use or flex into other portions of Cribl.
Senior Security Engineer at a healthcare company with 5,001-10,000 employees
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
 

Valuable Features

Cribl offers efficient data transformation, cost reduction, and seamless integration with intuitive UI and scalable, vendor-agnostic solutions.
New Relic provides real-time application monitoring with customizable dashboards, aiding swift issue detection and resolution for enhanced efficiency.
The data reduction and preprocessing capabilities make Cribl really unique.
Security Consultant at Riversafe Ltd
Cribl has a feature called JSON Unroll or Unroll function that allows you to differentiate the events; each event will come ingested as a single log instead of piling it up with multiple events.
Security Engineer at Tecplix
The Cribl UI is very simple and easy to use, particularly when working with data from various sources; it makes it very easy to create pipelines, add complex logic to those pipelines, and then gives you a preview of what your data looks like before applying that pipeline and what you get after.
Senior Security Engineer at a university with 10,001+ employees
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Head of API at a marketing services firm with 11-50 employees
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Senior SRE Engineer at SentinelOne
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
 

Categories and Ranking

Cribl
Ranking in Application Performance Monitoring (APM) and Observability
9th
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
31
Ranking in other categories
Log Management (5th), Security Information and Event Management (SIEM) (8th), Observability Pipeline Software (1st)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
168
Ranking in other categories
Network Monitoring Software (8th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
 

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Cribl is 1.2%, up from 0.5% compared to the previous year. The mindshare of New Relic is 4.1%, down from 7.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
New Relic4.1%
Cribl1.2%
Other94.7%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Aman Verma - PeerSpot reviewer
Senior Software Engineer at a retailer with 1,001-5,000 employees
Has helped reduce daily log volume significantly and streamline data routing across multiple destinations
Regarding complexity, as I mentioned before, Cribl is very simple to use. When I started 2.5 years ago, it was very easy to learn. I learned Cribl within a week, and even though I was a fresher at the time, it was easy to understand and not complex enough that someone would need to spend money on labs. It's not that complex to learn. Regarding cost efficiency, it's very good because nowadays the SIEM tools we use are too expensive on license, and SIEM tools base their license on how many logs get ingested. The unwanted logs, particularly firewall logs, represent a significant portion of unnecessary ingestion. Cribl saves our license by filtering out half of the firewall logs that are unwanted. Our main purpose for using Cribl is to save our license and save money. Currently, everyone is moving toward AI agents. We currently use regex, and AI agents could help us create those regex patterns to drop events or add raw data to events. Currently, we sit down, review the logs, and create regex patterns manually, which can be time-consuming. An AI agent could reduce this time. I read some articles indicating that Cribl Cloud has started using AI and considering MCPs and model context, but I'm not certain how far along they are. If Cribl asked me what they could improve, that would be my suggestion. The support is very good, and I had a few issues with Cribl where I raised support cases and received good responses, which is better than the quick response I didn't get from other SIEM tools and vendor tools I use. Compared to other SIEM tools, Cribl is cheaper than Splunk and DataDogs. However, it's still a bit expensive from my point of view, though I won't call it expensive. Overall, I think 99% of companies use Cribl before their SIEM tools, and compared to SIEM tools, Cribl is cheaper. Companies can use any SIEM tool such as Google, Splunk, or Cisco, and Cribl is cheaper than those SIEM tools. They might have a slight chance to reduce costs further, but I'm not the correct person to evaluate that since I'm more focused on the operational side. Regarding training, it was quite easy to grasp. It took me almost a week to understand the basic functionalities and what Cribl does. Getting more expertise took additional time, but basic functionalities and understanding what Cribl does took around four to five days. One point I want to mention is that Cribl could improve their labs or training materials in their Cribl Cloud or whatever portal they have.
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Manufacturing Company
12%
Healthcare Company
6%
Computer Software Company
5%
Financial Services Firm
14%
Computer Software Company
10%
Manufacturing Company
8%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise18
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise71
 

Questions from the Community

What is your experience regarding pricing and costs for Cribl?
I'm not sure of Cribl pricing because it has been procured as a package by our client, and we are not exposed to or do not have an idea of how much they have spent to get a license from Cribl. But ...
What needs improvement with Cribl?
I am not in a position to comment on how Cribl could be improved or enhanced because it is a good tool, and I have only used a small part of the entire Cribl product. As of now I am pretty happy wi...
What is your primary use case for Cribl?
My usual use cases for Cribl involve collecting logs from many endpoints, including user activities. We collect logs into either Log Analytical Workspace or Event Hub and redirect to Cribl so that ...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Information Not Available
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Cribl vs. New Relic and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.