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Cribl vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 15, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.0
Cribl is cost-effective compared to Splunk, but not all users see clear returns in time and cost savings.
Sentiment score
6.8
New Relic enhances performance by quickly pinpointing issues, improving application speed and stability, despite occasional pricing concerns.
 

Customer Service

Sentiment score
5.0
Cribl's customer support is effective and prompt, with high satisfaction despite some noted areas needing improved understanding of customer needs.
Sentiment score
7.5
New Relic's customer service is praised for quick, helpful support, although some experience variable wait times and off-hour delays.
The community, including the engineering and sales teams, is available on Slack and is very supportive.
Issues that could be solved quickly sometimes take longer because they go around in circles.
 

Scalability Issues

Sentiment score
5.3
Cribl is highly scalable, enabling efficient workload distribution and quick deployment, appealing to businesses of all sizes.
Sentiment score
7.8
New Relic offers reliable scalability for diverse infrastructures, effectively handling thousands of applications and servers with minor concerns.
I don't need to talk to a Cribl engineer to connect a new log source.
It is pretty scalable, just in terms of cost.
 

Stability Issues

Sentiment score
5.6
Cribl is stable and reliable, with quick bug resolution and improvements over time despite occasional connectivity issues.
Sentiment score
7.8
New Relic is highly stable, handling workloads well, with minor issues quickly resolved and consistently high user ratings.
If the pipeline is down and we receive an alert that it's not sending information to the log collection platform for more than one or two hours, if we receive an alert, it would be great.
 

Room For Improvement

Cribl faces compatibility issues, UI limitations, and documentation inconsistencies, requiring enhancements in integration, customization, and data handling.
New Relic users seek better pricing, enhanced integrations, improved documentation, and more comprehensive dashboards, alerts, and performance monitoring.
Perhaps more flexibility in terms of metrics would be helpful.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
 

Setup Cost

Cribl offers competitive pricing valued for cost-effectiveness and scalability, though its complex credit system can cause confusion.
Enterprise buyers should consider New Relic's complex and potentially expensive pricing model, especially for smaller companies or large deployments.
 

Valuable Features

Cribl provides efficient, real-time data transformation and routing, supporting scalability, cost reduction, and rapid integration for enhanced operational efficiency.
New Relic offers performance monitoring, real-time analysis, error detection, and integration tools, enhancing efficiency and user experience.
The community on Slack is excellent for solving questions and getting ideas.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
 

Categories and Ranking

Cribl
Ranking in Application Performance Monitoring (APM) and Observability
14th
Average Rating
8.4
Reviews Sentiment
6.2
Number of Reviews
15
Ranking in other categories
Log Management (8th), Security Information and Event Management (SIEM) (12th), Observability Pipeline Software (1st)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
159
Ranking in other categories
Network Monitoring Software (10th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
 

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Cribl is 0.9%, up from 0.2% compared to the previous year. The mindshare of New Relic is 6.0%, down from 9.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Joe Cicero - PeerSpot reviewer
Facilitates seamless log integration and reduces data costs with efficient compression
My favorite feature is Cribl Stream. That's probably the only Cribl product I have a lot of experience with, and Cribl Stream makes it very easy to identify where all the customer's log sources are and to quickly connect them to a destination source such as Microsoft Sentinel and Microsoft Azure Data Storage. Cribl Stream does two things: not only does it make it easy to connect one log source or one dataset to multiple storage locations, but it also has compression features, which greatly reduce the storage cost for that data. It strips out and compresses data so that only the absolute information remains and not any duplicates. Dual destination and compression are the two top features.
Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
9%
Healthcare Company
8%
Manufacturing Company
7%
Computer Software Company
14%
Financial Services Firm
14%
Manufacturing Company
8%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Cribl?
Something that Cribl could do better is processing time. There is not enough customization to improve performance. An example would be with AWS Lambda functions, the way we were doing it before. Th...
What is your primary use case for Cribl?
Our use cases that we are exploring Cribl for right now are for data parsing and data manipulation.
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were loo...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Information Not Available
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Cribl vs. New Relic and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.