New Relic vs PRTG Network Monitor comparison

New Relic and Paessler GmbH are both solutions in the Network Monitoring Software category. New Relic is ranked #8 with an average rating of 8.0, while Paessler GmbH is ranked #5 with an average rating of 8.4. New Relic holds a 1.5% mindshare in NMS, compared to Paessler GmbH’s 3.3% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 92% of Paessler GmbH users who would recommend it.

New Relic

Read 168 New Relic reviews

12,960 Views
2,981 Comparison Views

94% willing to recommend

PRTG Network Monitor

Read 112 PRTG Network Monitor reviews

9,185 Views
6,338 Comparison Views

92% willing to recommend

New Relic

PRTG Network Monitor

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 28, 2025

PRTG Network Monitor and New Relic compete in network and application monitoring. PRTG seems to have an upper hand with cost-effectiveness and infrastructure monitoring, while New Relic is favored for real-time analytics and application insights.

Features: PRTG Network Monitor is notable for rapid deployment, scalability, ease of use, and affordability. It provides strong infrastructure monitoring features with customizable sensors and great vendor support. New Relic is known for its detailed application monitoring and comprehensive dashboard, providing insights into application performance, error detection, and real-time analytics.

Room for Improvement: PRTG users suggest enhancing templates, graphical interfaces, and cloud features. Greater flexibility in configuration is desired. New Relic users want better data privacy, cost, and complexity management with alerts and dashboard customization.

Ease of Deployment and Customer Service: PRTG Network Monitor is primarily on-premises, praised for easy installation, with good documentation and email-based support. New Relic deploys in public and hybrid clouds, offering quick deployment but with noted customer support and documentation issues.

Pricing and ROI: PRTG is affordable and offers good ROI, especially for smaller deployments, with cost rising with scale. It is cost-effective for infrastructure monitoring. New Relic faces scalability costs, but delivers high ROI via its robust features, aiding in preventing application failures and optimizing performance.

To learn more, read our detailed New Relic vs. PRTG Network Monitor Report (Updated: January 2026).

Buyer's Guide

New Relic vs. PRTG Network Monitor

January 2026

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.4

New Relic improves developer efficiency and production quality, though costs for premium features can be a drawback for some.

Sentiment score

6.6

PRTG Network Monitor provides cost-effective returns by enhancing efficiency, reducing downtime, and minimizing staffing needs through proactive monitoring.

There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.

BasilJiji

System Engineer at a retailer with 10,001+ employees

There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

For more quotes and insights, download the New Relic report

It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.

Mahmoud Abd El-Rasol

Network Manager at a financial services firm with 1,001-5,000 employees

After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.

reviewer2759802

Architect at a consultancy with 1-10 employees

The implementation reduced our employee resources from 20-25 to 5-6 employees.

Madhan Cs

Senior consultant at Cambridge Institute of Technology

For more quotes and insights, download the PRTG Network Monitor report

Customer Service

Sentiment score

7.5

New Relic's customer service is highly praised for responsiveness and expertise, though some desire faster response during offline hours.

Sentiment score

6.7

PRTG Network Monitor support is generally effective, but time zone issues and complex queries can delay responses.

If I drop an email to them, they will respond quickly to my email.

Vamsi Busa

Senior DevOps Engineer at a tech vendor with 10,001+ employees

Customer support from New Relic is very good, and we rarely need to create support tickets.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

They are very polite and helped him out.

TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

They resolve our queries 24/7.

madhan kumar hs

software engineer at Capgemini

The setup process is well-documented, making it easy to deploy.

Tochukwu Uzomba

Solutions Architect at Boch Systems Company Limited

Tutorials are available so I can manage any issue with PRTG Network Monitor easily.

SikanderAli

IT Infrastructure Engineer at Atlas

For more quotes and insights, download the PRTG Network Monitor report

Scalability Issues

Sentiment score

7.7

New Relic scales efficiently, adapts to various setups, and integrates seamlessly, though costs may rise with extensive scaling.

Sentiment score

7.4

PRTG Network Monitor is scalable and flexible for varying deployments but requires extra licenses and hardware for growth.

We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.

TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

New Relic's scalability is good based on my experience, and it can handle my organization's needs as they grow.

Oleksii Barybin

Contingent Worker at a retailer with 10,001+ employees

For more quotes and insights, download the New Relic report

On a scale of one to ten, scalability is rated as 9.5.

Tochukwu Uzomba

Solutions Architect at Boch Systems Company Limited

PRTG Network Monitor has the ability to scale and add new devices.

SikanderAli

IT Infrastructure Engineer at Atlas

You can install them in each network, even if they are not connected, and it works.

Petr Pouzar

IT Consultant at M-COM s.r.o

For more quotes and insights, download the PRTG Network Monitor report

Stability Issues

Sentiment score

7.8

New Relic is stable and reliable, with minor glitches quickly resolved, ensuring seamless performance during peak traffic.

Sentiment score

7.9

PRTG Network Monitor is highly stable with reliable performance, minimal downtime, and robust updates, despite minor external issues.

New Relic lags sometimes.

TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

New Relic is stable based on my experience, as I have not seen any problems with the UI.

Oleksii Barybin

Contingent Worker at a retailer with 10,001+ employees

For more quotes and insights, download the New Relic report

We haven't needed vendor support for the last three years, which demonstrates the product's stability.

Mahmoud Abd El-Rasol

Network Manager at a financial services firm with 1,001-5,000 employees

PRTG Network Monitor is stable in my experience, and I have not encountered issues with crashes or downtime.

Megha Pawar

Associates at Mphasis

PRTG Network Monitor is very stable and requires low maintenance.

ShubhamBharti

Software Engineer at Asahi Beverages

For more quotes and insights, download the PRTG Network Monitor report

Room For Improvement

New Relic needs better data privacy, navigation, insights, integrations, documentation, and pricing to enhance user experience and satisfaction.

PRTG Network Monitor needs improvements in customization, performance, support, integration, analytics, and cost-efficiency for enhanced usability and flexibility.

If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.

BasilJiji

System Engineer at a retailer with 10,001+ employees

Using real-time data, if there are any malicious patterns or something happening, they can identify those.

Hari Rajendiran

Platform Software Engineer 4 at Nexthink

Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

For more quotes and insights, download the New Relic report

The initial auto-discovery added too many unnecessary sensors, so auto-discovery should only take the necessary sensors into consideration.

Madhan Cs

Senior consultant at Cambridge Institute of Technology

They need to improve application performance monitoring, error tracing mechanisms, and log management.

Tochukwu Uzomba

Solutions Architect at Boch Systems Company Limited

PRTG Network Monitor should provide syslog monitoring since it is not available at this time.

SikanderAli

IT Infrastructure Engineer at Atlas

For more quotes and insights, download the PRTG Network Monitor report

Setup Cost

Enterprise users find New Relic's pricing complex and expensive, with advanced features costly and discounts negotiable with account managers.

PRTG Network Monitor is cost-effective for enterprises, but costs may rise; offers flexible licensing with annual support.

Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

The licensing part is a recurring license for every year, which is very affordable, making PRTG Network Monitor budget-friendly.

madhan kumar hs

software engineer at Capgemini

Pricing is by the number of devices, not by sensor.

Tochukwu Uzomba

Solutions Architect at Boch Systems Company Limited

The prices are very high for PRTG Network Monitor.

SikanderAli

IT Infrastructure Engineer at Atlas

For more quotes and insights, download the PRTG Network Monitor report

Valuable Features

New Relic provides real-time application monitoring with customizable dashboards, aiding swift issue detection and resolution for enhanced efficiency.

PRTG Network Monitor is valued for its rapid deployment, intuitive interface, scalability, reliability, and comprehensive monitoring features.

Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.

Pietro Dell'Erba

Head of API at a marketing services firm with 11-50 employees

New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.

SikanderAli

IT Infrastructure Engineer at Atlas

PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems.

reviewer2759802

Architect at a consultancy with 1-10 employees

These reports help me in my day-to-day work, and I rely on them because they provide proof during escalation, with exact downtime logs and related information.

Chandhan P

Software engineer at Bosch

For more quotes and insights, download the PRTG Network Monitor report

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

8th

Ranking in IT Infrastructure Monitoring

8th

Ranking in Cloud Monitoring Software

5th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

168

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)

PRTG Network Monitor

Ranking in Network Monitoring Software

5th

Ranking in IT Infrastructure Monitoring

4th

Ranking in Cloud Monitoring Software

9th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

112

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.5%, down from 2.7% compared to the previous year. The mindshare of PRTG Network Monitor is 3.3%, down from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
PRTG Network Monitor	3.3%
New Relic	1.5%
Other	95.2%

Network Monitoring Software

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

madhan kumar hs

software engineer at Capgemini

Alerting precision has reduced incident response times and improved department-level network visibility

The auto-pause sensor during the maintenance window is good without any false alerts, and it prevents me from getting flooded with alerts during planned maintenance, helping department heads understand their own network usage better. It has reduced incident response time by giving clearer ownership of each alert, ensuring alerts go to the proper recipient. SNMP testers and auto-pause are among the best features of PRTG Network Monitor, which is particularly useful for different departments such as HR and finance, where alerts can be filtered accordingly. The alerting features and dashboard of PRTG Network Monitor are very helpful, especially in our industry. However, the dashboard can look cluttered on smaller screens, which is one negative aspect. PRTG Network Monitor has impacted us positively; we have stopped getting flooded with alerts during planned maintenance or unplanned outages. Compared to others, this gives specific alerts very quickly and helps department heads understand their own network usage better, thus reducing incident response time so that each alert has clear ownership.

Read full review

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Retailer

Computer Software Company

10%

Financial Services Firm

Comms Service Provider

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	71

By reviewers
Company Size	Count
Small Business	59
Midsize Enterprise	19
Large Enterprise	47

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

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What needs improvement with New Relic Insights?

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...

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What is the best network monitoring software for large enterprises?

PRTG network monitor is one of the best tool i have ever used for the monitoring. It have auto discovery option. it avoid the configuring the device in PRTG. It automatically discover the device an...

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What do you like most about PRTG Network Monitor?

The tool is integrated with our email for the alerts.

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What is your experience regarding pricing and costs for PRTG Network Monitor?

The pricing was higher at the beginning, but the recurring licensing cost is affordable and reasonable. Overall, the pricing, setup cost, and licensing is fair for our industry. They have quoted us...

See all answers

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Compared 4% of the time

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Compared 4% of the time

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Product Reports

Buyer's Guide

New Relic

January 2026

Download New Relic product report

Buyer's Guide

PRTG Network Monitor

January 2026

Download PRTG Network Monitor product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.

To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.

Paessler GmbH

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank

Buyer's Guide

New Relic vs. PRTG Network Monitor

January 2026

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