

New Relic and Honeycomb Enterprise compete in application performance management. Honeycomb Enterprise often appears to have the upper hand due to its sophisticated analytics features, despite New Relic's strong support and integrations.
Features: New Relic offers comprehensive monitoring and broad integrations, which appeal to large teams. Its custom dashboards, robust alerting systems, and real-time application performance reporting are highly valued. Honeycomb Enterprise, meanwhile, provides profound query capabilities and event-driven insights, ideal for teams conducting granular analysis. It stands out with its advanced analytics capabilities, addressing complex analysis requirements effectively.
Room for Improvement: New Relic may benefit from enhancing its analytics depth and reducing the learning curve for new users. Increasing flexibility in its query language and expanding AI-driven insights could add significant value. Honeycomb Enterprise can improve by refining its user interface to compete better with New Relic's ease of use. Enhancing AI integrations and expanding the range of out-of-the-box analytics might attract a broader audience.
Ease of Deployment and Customer Service: New Relic is easy to deploy and is praised for its robust customer support, offering a smooth user experience from start to finish. Honeycomb Enterprise, though having a steeper learning curve, enables efficient deployment for teams accustomed to its model. It provides responsive customer service, ensuring user queries are addressed promptly, albeit with a need for some familiarization time compared to New Relic.
Pricing and ROI: New Relic is perceived as cost-effective, providing a fair pricing model complemented by quick setup, thus enhancing return on investment. Its pricing is simple, with charges based on data ingestion, making it accessible. Honeycomb Enterprise, despite higher initial costs, is seen as delivering significant returns due to its analytics depth. Its pricing is justified by the value derived from its potent analytical features over time.
Honeycomb Enterprise played a vital role in identifying the problems in the initial calls itself. That has actually saved us a lot of incidents.
The biggest return on investment with Honeycomb Enterprise is being able to find, if I am doing production support and something goes wrong, the exact scenario or the exact request and response and the details of that really quickly.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
After implementing New Relic, we have decreased staffing requirements while saving time and money.
When I was looking at Honeycomb Enterprise support with Go Lambdas, it was a little tricky to find someone who could help me answer the question.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
When you send traces, you will get the complete view of the life of the code and how it has been executed.
Honeycomb Enterprise scales best when all the products in the company use it because it allows tracing outside of individual products to see how they interact.
That is being used for at least eight thousand hosts.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
They could not get proper tracing with Honeycomb Enterprise at that time.
In terms of stability and availability, this is an impressive one.
New Relic lags sometimes.
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Rather, it must be treated as a powerful supplementary tool that augments the existing code security solutions (such as Snyk or Checkmarx) in a DevSecOps or Secure DevOps environment.
The main thing is that I think everything should very hard aim for the direction of being AI compatible because every engineer, or most engineers now use AI to code.
That is what performance engineers and SREs need to see for each request, where it spent the entire time; how many other services or databases it interacted with and what took more or less time.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
In terms of pricing, it was a little challenging to get the company to commit to the full pricing of Enterprise, but once we got there it was nice.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
We get alerts into Slack, and they work great. We see a lot of metrics go through into Slack, and they are really useful for keeping our team focused on only seeing one place to see alerts.
The most valuable feature of Honeycomb Enterprise for me is the root cause analysis part because it helps me greatly with the response messages and derived error messages which are very clearly mentioned in Honeycomb Enterprise logs.
Automated pull requests streamline the remediation process, facilitating efficient mass updates across multiple repositories.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
| Product | Mindshare (%) |
|---|---|
| New Relic | 3.8% |
| Honeycomb Enterprise | 1.1% |
| Other | 95.1% |


| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 77 |
Honeycomb Enterprise is designed to optimize performance visibility, offering a robust platform for distributed system observability. It provides insights for complex data and aids in faster issue resolution, making it a valuable tool for IT professionals.
This tool is tailored for real-time data tracking and improving system performance efficiency. Enterprises benefit from its capacity to handle large-scale data, ensuring seamless operations and continuity. Honeycomb Enterprise helps teams to tackle data challenges head-on by delivering comprehensive analytics that enhance infrastructure reliability and performance metrics.
What Features Make Honeycomb Enterprise Stand Out?In industries like finance, e-commerce, and technology, Honeycomb Enterprise implementations demonstrate its utility in managing complex data flows and optimizing system reliability. Businesses in these sectors leverage its capabilities to maintain high service standards and operational efficiency.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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