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Honeycomb Enterprise vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Honeycomb Enterprise
Ranking in Application Performance Monitoring (APM) and Observability
27th
Average Rating
6.8
Reviews Sentiment
5.1
Number of Reviews
6
Ranking in other categories
AI Code Assistants (11th), AI Observability (60th)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
173
Ranking in other categories
Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
 

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Honeycomb Enterprise is 1.2%, down from 1.6% compared to the previous year. The mindshare of New Relic is 4.0%, down from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
New Relic4.0%
Honeycomb Enterprise1.2%
Other94.8%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

MukeshSharma - PeerSpot reviewer
Lead Engineer at Qualys
Tracing microservices has exposed gaps in visibility but has provided high-cardinality insights
I have used better tools, I would say. I would not say that I prefer Honeycomb Enterprise as much. I have used Dynatrace, and I found it more comprehensive, and AppDynamics and other tools. These tools can also provide good information, but I find other tools better. Most of the products, I would say, such as Dynatrace or AppDynamics or New Relic, are targeting this microservices market. I think Honeycomb Enterprise can have something very dedicated for microservices because there is an explosion in the migration from monolithic to microservices. If Honeycomb Enterprise can create a stable solution which is easy to use and which gives additional value and helps for faster debugging with microservices, they can certainly gain market share from others. Tracing is already there. I just wish that these tools are a bit less cryptic. These tools sometimes get quite cryptic for new users. The less cryptic they can be made, that can help these tools. Another thing is that for microservices, when you have multiple microservices installed, that is also required. There are tools where you install on a single microservice, but then these microservices interact with multiple microservices. That kind of picture, I have seen that in AppDynamics; they do give a picture showing that a particular request which arrived here had interaction with these other third-party services or microservices and databases. That is what we need. That is what performance engineers and SREs need to see for each request, where it spent the entire time; how many other services or databases it interacted with and what took more or less time, and if there is a sequence, it should highlight that also. Was it parallel or if, for instance, a call to service A and then a call was made to a database, or a call to service A and a database were in parallel, that kind of information.
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"From a pros perspective, Honeycomb Enterprise could be a better candidate with high cardinality; when there are too many unique values, Honeycomb Enterprise could be more beneficial there."
"It's very scalable since we used it for a really big organization and it worked."
"From a pros perspective, Honeycomb Enterprise could be a better candidate with high cardinality; when there are too many unique values, Honeycomb Enterprise could be more beneficial there."
"Honeycomb Enterprise has positively impacted our organization by providing live alerts."
"The solution's most valuable features are the queries for the OpenTelemetry events and all the tracing."
"The approach offers significant benefits in terms of efficiency, consistency, and proactive security management, particularly valuable for organizations with large, distributed development teams."
"The solution's initial setup process was straightforward since we were getting enough support from Honeycomb.io's team."
"End-user Synthetics and monitoring are very good."
"It’s just so easy to set up and use with little training, the barrier to entry is extremely low and it adds a high-value."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"Server uptime is its most valuable feature."
"New Relic has helped us in terms of optimizing our print and loading times, and it has solved many of our performance issues."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"Customer Service: Excellent. Technical Support: Excellent."
 

Cons

"I have used better tools, I would say. I would not say that I prefer Honeycomb Enterprise as much."
"The way Grit architecture is designed and how it works, it is and may not become an alternative choice of code security solutions."
"However, the reason it's only five is because it's lagging behind in terms of AI-compatible features."
"I have used better tools, I would say. I would not say that I prefer Honeycomb Enterprise as much."
"I rate Honeycomb Enterprise a seven out of ten because I feel a lot of the journeys could be made cleaner."
"The process of log scraping gets delayed on Honeycomb.io. At times, it gives false alerts to the application team."
"We can make alerts based on static numbers, which may block us from building alerts that could be generic enough or could be serviced."
"The pricing model. New Relic can be expensive for growing startups."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"The logs in New Relic are not showing the full logs. When I go and check the logs, they are not complete."
"Perhaps the retention on some of the old problem traces would be an improvement."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"The solution is quite expensive."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
 

Pricing and Cost Advice

Information not available
"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."
"Pricing is better with New Relic APM than Dynatrace."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
"Cost is significant with a lot of extras."
"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."
"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."
"Because of budget, we are not using the mobile app part of this tool."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
13%
Manufacturing Company
9%
Comms Service Provider
9%
Financial Services Firm
13%
Computer Software Company
9%
Manufacturing Company
8%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Large Enterprise4
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise77
 

Questions from the Community

What needs improvement with Honeycomb.io?
The major thing that's missing from Honeycomb Enterprise is AI compatibility. As far as I know, it's not really a text-based or code-based tool. It's more of a UI right now, which before this parad...
What is your primary use case for Honeycomb.io?
We were building a product for one of the biggest wealth management platforms in the world, an American wealth management platform. For them, it is really important for the product to be reliable a...
What advice do you have for others considering Honeycomb.io?
Having those alerts and metrics in Slack helps with our SLAs. If we ever have downtime in a service, we can get back to it straight away. I rate Honeycomb Enterprise a seven out of ten because I fe...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
 

Also Known As

Grit
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Clover Health, Eaze, Intercom, Fender
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Honeycomb Enterprise vs. New Relic and other solutions. Updated: March 2026.
884,933 professionals have used our research since 2012.