NETSCOUT nGeniusONE and LogicMonitor compete in the network management and monitoring category. LogicMonitor appears to have the upper hand with its modern adaptability and ease of deployment, offering robust monitoring capabilities with an emphasis on user-friendly interfaces and flexible deployment options.
Features: NETSCOUT nGeniusONE offers packet capture, NetFlow collection, and advanced diagnostic tools, enabling detailed network insights and application-specific monitoring. Its dependency mapping feature assists in quickly identifying problems. LogicMonitor provides robust dashboard functionalities with interactive data visualization, anomaly detection, and adaptable LogicModules for tailored monitoring.
Room for Improvement: NETSCOUT nGeniusONE's complexity and reliance on physical hardware necessitate a more user-friendly interface and better component integration. LogicMonitor needs to enhance report generation, automation capabilities, and provide better customization options for application performance monitoring.
Ease of Deployment and Customer Service: NETSCOUT nGeniusONE typically requires on-premises deployment and specialized personnel for management, with users noting excellent support but reliance on dedicated engineers. LogicMonitor offers hybrid and cloud deployment, facilitating easier scaling and management with positive feedback on its customer service and technical support.
Pricing and ROI: NETSCOUT nGeniusONE is viewed as a high-cost solution due to its comprehensive suite of features, worthwhile if fully utilized but with users sometimes paying for unleveraged aspects. LogicMonitor offers competitive pricing with a straightforward licensing model, providing good value through efficient network management and a clear ROI with reduced troubleshooting time and increased uptime.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
They need to work on their response time and overall competence.
I am actually happy with technical support from NETSCOUT.
It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.
The solution is highly scalable and accommodates the growth needs effectively.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
Customers want to have service assurance, including NPM and APM, from one vendor.
The cost depends on the size of the customer, as sizing controls the pricing.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
NETSCOUT is focusing on network monitoring, specifically packet analysis, which sets them apart.
| Product | Market Share (%) |
|---|---|
| NETSCOUT nGeniusONE | 1.5% |
| LogicMonitor | 1.9% |
| Other | 96.6% |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 9 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 3 |
| Large Enterprise | 37 |
LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.
LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.
What are LogicMonitor's key features?LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.
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