LogicMonitor vs NETSCOUT nGeniusONE comparison

LogicMonitor and NETSCOUT are both solutions in the Network Monitoring Software category. LogicMonitor is ranked #22 with an average rating of 9.0, while NETSCOUT is ranked #31 with an average rating of 8.5. LogicMonitor holds a 1.8% mindshare in NMS, compared to NETSCOUT’s 1.5% mindshare. Additionally, 100% of LogicMonitor users are willing to recommend the solution, compared to 93% of NETSCOUT users who would recommend it.

LogicMonitor

Read 26 LogicMonitor reviews

3,125 Views
1,287 Comparison Views

100% willing to recommend

NETSCOUT nGeniusONE

Read 50 NETSCOUT nGeniusONE reviews

2,369 Views
1,193 Comparison Views

93% willing to recommend

LogicMonitor

NETSCOUT nGeniusONE

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

NETSCOUT nGeniusONE and LogicMonitor compete in the network management and monitoring category. LogicMonitor appears to have the upper hand with its modern adaptability and ease of deployment, offering robust monitoring capabilities with an emphasis on user-friendly interfaces and flexible deployment options.

Features: NETSCOUT nGeniusONE offers packet capture, NetFlow collection, and advanced diagnostic tools, enabling detailed network insights and application-specific monitoring. Its dependency mapping feature assists in quickly identifying problems. LogicMonitor provides robust dashboard functionalities with interactive data visualization, anomaly detection, and adaptable LogicModules for tailored monitoring.

Room for Improvement: NETSCOUT nGeniusONE's complexity and reliance on physical hardware necessitate a more user-friendly interface and better component integration. LogicMonitor needs to enhance report generation, automation capabilities, and provide better customization options for application performance monitoring.

Ease of Deployment and Customer Service: NETSCOUT nGeniusONE typically requires on-premises deployment and specialized personnel for management, with users noting excellent support but reliance on dedicated engineers. LogicMonitor offers hybrid and cloud deployment, facilitating easier scaling and management with positive feedback on its customer service and technical support.

Pricing and ROI: NETSCOUT nGeniusONE is viewed as a high-cost solution due to its comprehensive suite of features, worthwhile if fully utilized but with users sometimes paying for unleveraged aspects. LogicMonitor offers competitive pricing with a straightforward licensing model, providing good value through efficient network management and a clear ROI with reduced troubleshooting time and increased uptime.

To learn more, read our detailed LogicMonitor vs. NETSCOUT nGeniusONE Report (Updated: June 2025).

Buyer's Guide

LogicMonitor vs. NETSCOUT nGeniusONE

June 2025

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Helped 860,592 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.7

LogicMonitor improved cost savings, operational efficiencies, downtime, resource allocation, alert management, productivity, and customer satisfaction with advanced insights and tool consolidation.

Sentiment score

6.5

NETSCOUT nGeniusONE boosts efficiency by reducing troubleshooting time, enhancing visibility, and improving user satisfaction despite licensing challenges.

No quotes available

For more quotes and insights, download the LogicMonitor report

No quotes available

For more quotes and insights, download the NETSCOUT nGeniusONE report

Customer Service

Sentiment score

7.9

LogicMonitor's customer service is praised for fast responses, knowledgeable staff, 24/7 availability, and effective problem-solving, but varies by location.

Sentiment score

6.2

NETSCOUT nGeniusONE support is valued for expertise but faces mixed feedback on response times and engineer availability.

No quotes available

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The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.

reviewer2598618

System Integrator at a construction company with 11-50 employees

They need to work on their response time and overall competence.

Mohammed Hassan

Regional Director at iSecureMind

I am actually happy with technical support from NETSCOUT.

EdwardShim

General Manager at MOCOMSYS

For more quotes and insights, download the NETSCOUT nGeniusONE report

Scalability Issues

Sentiment score

7.8

LogicMonitor scales efficiently for thousands of devices, offering automation, role-based access control, and seamless growth with minimal challenges.

Sentiment score

7.9

NETSCOUT nGeniusONE efficiently scales for growth with virtual technology, though hardware costs and configuration may affect expansion.

No quotes available

For more quotes and insights, download the LogicMonitor report

It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.

EdwardShim

General Manager at MOCOMSYS

The solution is highly scalable and accommodates the growth needs effectively.

reviewer2598618

System Integrator at a construction company with 11-50 employees

For more quotes and insights, download the NETSCOUT nGeniusONE report

Stability Issues

Sentiment score

8.1

LogicMonitor is highly stable, with minimal downtime, strong alerting features, frequent updates, and high user satisfaction.

Sentiment score

8.0

NETSCOUT nGeniusONE is reliable with rare downtime; minor issues occur, but support is responsive and stability is high.

No quotes available

For more quotes and insights, download the LogicMonitor report

I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.

reviewer2598618

System Integrator at a construction company with 11-50 employees

Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.

Mohammed Hassan

Regional Director at iSecureMind

Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.

EdwardShim

General Manager at MOCOMSYS

For more quotes and insights, download the NETSCOUT nGeniusONE report

Room For Improvement

LogicMonitor users seek enhanced monitoring customization, automation, reporting, performance monitoring, and improved alarm, topology, dashboards, and email alert features.

NETSCOUT nGeniusONE needs a user-friendly interface, improved integration, modular pricing, and enhanced cloud capabilities to address user challenges.

No quotes available

For more quotes and insights, download the LogicMonitor report

It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.

reviewer2598618

System Integrator at a construction company with 11-50 employees

Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.

EdwardShim

General Manager at MOCOMSYS

Customers want to have service assurance, including NPM and APM, from one vendor.

Mohammed Hassan

Regional Director at iSecureMind

For more quotes and insights, download the NETSCOUT nGeniusONE report

Setup Cost

LogicMonitor offers competitive pricing at $7.75 per device, with discounts, and justifies its cost through robust functionality.

Enterprise users find NETSCOUT nGeniusONE reliable and valuable, but expensive, with complex pricing and crucial licensing considerations for upgrades.

No quotes available

For more quotes and insights, download the LogicMonitor report

The cost depends on the size of the customer, as sizing controls the pricing.

Mohammed Hassan

Regional Director at iSecureMind

For more quotes and insights, download the NETSCOUT nGeniusONE report

Valuable Features

Dashboards provide interactive visualization, custom monitoring, robust reporting, and integration with alerts, Google Maps, NetFlow, and AI-driven anomaly detection.

NETSCOUT nGeniusONE excels in real-time monitoring, traffic analysis, and data insights, favored by large finance and manufacturing companies.

No quotes available

For more quotes and insights, download the LogicMonitor report

The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.

Mohammed Hassan

Regional Director at iSecureMind

NETSCOUT is focusing on network monitoring, specifically packet analysis, which sets them apart.

EdwardShim

General Manager at MOCOMSYS

For more quotes and insights, download the NETSCOUT nGeniusONE report

Categories and Ranking

LogicMonitor

Ranking in Network Monitoring Software

22nd

Average Rating

9.0

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (28th), IT Infrastructure Monitoring (23rd), Container Monitoring (7th), Cloud Monitoring Software (17th), AIOps (12th)

NETSCOUT nGeniusONE

Ranking in Network Monitoring Software

31st

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Network Monitoring Software category, the mindshare of LogicMonitor is 1.8%, down from 2.3% compared to the previous year. The mindshare of NETSCOUT nGeniusONE is 1.5%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Manish Bansod

Assistant Manager at a construction company with 5,001-10,000 employees

A feature-packed solution with excellent stability and a notification system

LogicMonitor has good features, but the ease of use is a little bit confusing. Additionally, we are looking for workflow automation, which is a little bit tricky for LogicMonitor. But we are still exploring more and do not have detailed training in LogicMonitor. Moreover, the deployment process needs improvement. The thing is the deployment or whatever the standard deployment should be implemented here. That is not fine-tuning. In my personal opinion, for workflow automation and other stuff, we have Python or scripting knowledge, and that part is very tricky. Whenever we try to call the service or the LogicMonitor team, and we open a ticket, it is chargeable. In future releases, we would like to see a configuration backup manager. A feature that automatically backups the device configuration will help us. So, instead of going with another third-party tool, this will be good.

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Ruslan Melnyk

Business Unit Manager at BAKOTECH

Useful for network performance monitoring

My manager can explain the use cases attached to the product. I am a unit leader in my company, and I don't sell the product directly to our partners or customers. In my company, I manage certain processes and a team while building, developing, and providing them with a direction for the market. NETSCOUT nGeniusONE is a good solution for network performance monitoring since it is not cloud-based. My company sells NETSCOUT nGeniusONE in eight to ten countries. I think the solution is not good for capacity planning, but it is better to help find problems in applications because not every infrastructure is good at managing working applications. I think it is a solution meant for applications. The tool is useful for solving problems attached to applications. The tool's real-time network monitoring capability was used when the product was more reactive. In our company, if we use real-time monitoring, then we need to deal with raw traffic. In our company, if we don't see any problem in the real-time systems, we have the possibility to rely on the tool since it acts like a time machine for us, which can allow us to get back to the areas of problem and solve them. I recommend the product to those who plan to use it. For many users, it can be a good monitoring system that can be scaled up in the future. I think it is a good product to start with when working systems in an environment. NETSCOUT nGeniusONE is another tool used to manage raw traffic, and I find it to integrate well into our customers' network. I am not using it actively on the system. I use the tool for network packet brokers. I rate the tool a ten out of ten.

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

12%

Manufacturing Company

Healthcare Company

Financial Services Firm

15%

Computer Software Company

14%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

See all answers

What do you like most about LogicMonitor?

LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...

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What is your experience regarding pricing and costs for LogicMonitor?

The pricing can vary yearly or monthly, depending on the clients we're working with and their size and scale. For example, the pricing for a customer with ten thousand licenses versus a hundred lic...

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Which is the best DDoS protection solution for a big ISP for monitoring and mitigating?

I would say if it’s an ISP that will build a scrubbing center, Netscout/Arbor is a good solution. In all other solutions, Imperva is a great choice.

See all answers

What do you like most about NETSCOUT nGeniusONE?

Stability-wise, I rate the solution a ten out of ten.

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What is your experience regarding pricing and costs for NETSCOUT nGeniusONE?

The pricing is a bit high yet not overly expensive. The cost depends on the size of the customer, as sizing controls the pricing.

See all answers

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Compared 11% of the time

Gigamon Deep Observability Pipeline vs NETSCOUT nGeniusONE

Compared 10% of the time

ThousandEyes vs NETSCOUT nGeniusONE

Compared 10% of the time

SolarWinds NPM vs NETSCOUT nGeniusONE

Compared 8% of the time

Ixia Network Packet Brokers vs NETSCOUT nGeniusONE

Compared 6% of the time

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Product Reports

Buyer's Guide

LogicMonitor

June 2025

Download LogicMonitor product report

Buyer's Guide

NETSCOUT nGeniusONE

June 2025

Download NETSCOUT nGeniusONE product report

Also Known As

No data available

NETSCOUT nGenius, nGeniusONE

Overview

LogicMonitor provides infrastructure and network monitoring, alerting, and reporting across environments like AWS, Azure, and on-premises.

LogicMonitor aids businesses and managed service providers in maintaining system health, performance, and availability. It supports various technologies including Citrix, Cisco Voice systems, operating systems, virtual machines, and network devices. Businesses benefit from dashboards and data insights for proactive management, customizable data sources, and integration with third-party applications like Slack or ServiceNow. AI technology enhances monitoring capabilities by recognizing normal behavior and updating monitored elements, while multiple monitoring features consolidate data sources into one interface.

What are LogicMonitor's key features?

Dashboards: Instant, interactive access to data for easy monitoring.
Customizable Data Sources: Robust, adaptable monitoring with logic modules.
Granular Alert Tuning: Enhances issue identification and resolution.
Reporting Capabilities: Detailed oversight and forecasting.
Third-Party Integration: Expands functionality with applications like Slack and ServiceNow.
AI Technology: Recognizes normal behavior and updates monitored elements.
Consolidated Monitoring: Combines diverse data sources into a single interface.

What benefits or ROI should users expect?

System Health: Ensures optimal system performance and availability.
Data Insights: Facilitates proactive management with comprehensive data.
Scalability: Adapts to different environments and technologies.
Efficiency: Streamlines monitoring with a single, efficient interface.
Predictive Analysis: Provides detailed oversight and accurate forecasting.

LogicMonitor is utilized across diverse industries by managed service providers to ensure seamless monitoring and management of clients' systems. This includes application performance monitoring, manual topology mapping, SLA calculations, and improvement of role-based permissions. Companies also seek enhanced resources view, better collector upgrade processes, and streamlined customization for monitoring from the repository.

LogicMonitor

The nGenius Real-Time Monitor software provides you with tools to monitor and display information about your network both historically and in real time. The nGenius Real-Time Monitor software allows you to understand your current network usage and to plan for future needs. It also allows you to proactively troubleshoot problem areas in your network.

NETSCOUT

Sample Customers

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Cerner Corporation

Buyer's Guide

LogicMonitor vs. NETSCOUT nGeniusONE

June 2025

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