New Relic vs SolarWinds AppOptics comparison

New Relic and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.1, while SolarWinds is ranked #57. New Relic holds a 4.0% mindshare in APM, compared to SolarWinds’s 0.8% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 80% of SolarWinds users who would recommend it.

New Relic

Read 173 New Relic reviews

14,037 Views
10,387 Comparison Views

94% willing to recommend

SolarWinds AppOptics

Read 9 SolarWinds AppOptics reviews

1,822 Views
1,130 Comparison Views

80% willing to recommend

New Relic

SolarWinds AppOptics

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

New Relic and SolarWinds AppOptics are two prominent application performance monitoring tools. New Relic tends to have the upper hand due to its robust features and scalability, while SolarWinds AppOptics is favored for its pricing and support.

Features: New Relic offers comprehensive monitoring capabilities, extensive integrations, and powerful analytics. SolarWinds AppOptics provides a user-friendly approach, real-time visibility, and lightweight performance metrics.

Room for Improvement: New Relic could improve its cost efficiency and streamline the experience for first-time users. SolarWinds AppOptics could enhance its integration options and alerting mechanisms.

Ease of Deployment and Customer Service: New Relic has a complex deployment process but strong customer service. SolarWinds AppOptics is easier to deploy and has commendable customer support.

Pricing and ROI: New Relic is more expensive but justifiable due to its superior features. SolarWinds AppOptics is considered cost-effective and delivers satisfactory ROI.

To learn more, read our detailed New Relic vs. SolarWinds AppOptics Report (Updated: March 2026).

Buyer's Guide

New Relic vs. SolarWinds AppOptics

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in IT Infrastructure Monitoring

9th

Ranking in Cloud Monitoring Software

5th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Network Monitoring Software (9th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)

SolarWinds AppOptics

Ranking in Application Performance Monitoring (APM) and Observability

57th

Ranking in IT Infrastructure Monitoring

60th

Ranking in Cloud Monitoring Software

45th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 4.0%, down from 7.2% compared to the previous year. The mindshare of SolarWinds AppOptics is 0.8%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	4.0%
SolarWinds AppOptics	0.8%
Other	95.2%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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John Yuko

Assistant Manager ICT - Projects at I&M Bank Ltd

Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions

I would like to see more granular information provided on Unix applications. Also, the integration with Unix services should be a bit more straightforward in terms having an agent to retrieve your credentials rather than having to enter or save them for SSH on SolarWinds. From the outset, we had to set some commands to log into the search console, and they are saved on the solution, which presents a challenge in terms of exposure. The solution is unable to monitor APK solutions completely because we'd then be forced to break down the APK and provide the APIs or go through the source code. They don't have a module that can analyze an application that is maybe under-used.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There are many things, but in particular I like the real-time monitoring; we get to know when a specific service or specific URL is failing and not performing, and we can set certain delivery thresholds which, if broken, we hear about immediately."

"This is a really awesome tool, giving you in and out of your entire backend framework in a cohesive manner."

"Given we have only one infrastructure guy and he can manage all of this, and a small team, everyone can use it all for different purposes."

"Constantly seeing the green status of all my servers makes me sleep well at night."

"From operationally rich, to developer deep."

"As a dev-ops tool, it has been priceless, as we are now able to pinpoint issues much quicker and can significantly reduce our downtime."

"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."

"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."

More New Relic pros

"With minimal effort on our part, TraceView provides extraordinary visibility into the requests that flow through our SOA applications."

"I have found the most valuable feature is application performance management."

"The sum solution, NTA, and DPA."

"Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."

"The reporting of the solution is very good."

"Customer service is exceptional, as they are very much in tune with our service needs and are always in contact for both enhancement requests and overall satisfaction."

"AppNeta provides a range of products, all based around intelligent network testing algorithms."

"Technical support is always live and they're supportive."

More SolarWinds AppOptics pros

Cons

"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."

"About six months to a year ago, we invested a lot of time automating a lot of our interactions with New Relic. However, their API couldn't do a lot of things, and even getting a list of errors was impossible without scrubbing every application/server manually and checking health conditions yourself."

"Stack traces don’t go far enough. They get to a point, indicate a question mark, and then stop."

"The cost of the solution is high on a per-node licensing scheme and that’s the prohibitive factor, but in terms of the actual scalability there are no issues."

"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."

"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."

"I'd like a way to pull charts and data into third-party services. If we can pull that data and recreate charts, that would be great."

"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."

More New Relic cons

"I would like to see more integration with other tools that are available on the market."

"In terms of the technology, I think they need to put some more advanced troubleshooting into SolarWinds, in terms of AI capabilities. That's the next generation, especially in the cases of APIs which have already adopted AI capabilities into their products."

"We had a stability issue with a portion of the installation (Sequencer) when it was first introduced and have chosen not to install that specific function."

"Does not perform traditional SNMP/CLI/NetFlow/WMI etc monitoring."

"AppOptics would benefit from having a much more centralized view."

"The solution should be more user-friendly."

"The integration with Unix services should be a bit more straightforward."

"I'd like to see the ability to use other internal instrumented applications as filters in the overview/aggregation screen."

More SolarWinds AppOptics cons

Pricing and Cost Advice

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"This is an expensive product."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"We're paying for the New Relic APM license annually."

More New Relic pricing and cost advice

"Mostly, it's a perpetual license. We don't have any customers using the subscription right now—it's mostly a perpetual license that the customers purchase. The licensing is based on the number of elements, whereas other solutions are node-based."

"I believe the current licensing cost is reasonable."

"Since it's a negotiable rate, I would rate the pricing as a five out of five."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Retailer

Financial Services Firm

12%

Government

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	7

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

See all answers

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Product Reports

Buyer's Guide

New Relic

March 2026

Download New Relic product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

March 2026

Download SolarWinds AppOptics product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

AppOptics, SolarWinds TraceView, Librato

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

AppOptics is a SaaS-based simple, powerful and affordable Infrastructure & Application monitoring for custom on-premises, cloud, and hybrid systems.

Your business runs on applications, and when they go down or run slowly, it can impact the business in lost productivity, customers, or revenue. To add to the complexity, your IT environment is changing, and workloads can be spread across data centers, and cloud resources. You need to monitor the availability and performance of applications and infrastructure, regardless of where they are, so you can identify potential issues early and address them before they impact users

SolarWinds

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

TraxoCovea Insurance BTE TechnologyDatarista

Buyer's Guide

New Relic vs. SolarWinds AppOptics

March 2026

Free Report: New Relic vs. SolarWinds AppOptics

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