New Relic vs SolarWinds AppOptics comparison

New Relic and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.2, while SolarWinds is ranked #55. New Relic holds a 3.8% mindshare in APM, compared to SolarWinds’s 0.8% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 80% of SolarWinds users who would recommend it.

New Relic

Read 173 New Relic reviews

18,652 Views
13,056 Comparison Views

94% willing to recommend

SolarWinds AppOptics

Read 9 SolarWinds AppOptics reviews

2,750 Views
1,678 Comparison Views

80% willing to recommend

New Relic

SolarWinds AppOptics

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Executive SummaryUpdated on Jul 24, 2024

New Relic and SolarWinds AppOptics are two prominent application performance monitoring tools. New Relic tends to have the upper hand due to its robust features and scalability, while SolarWinds AppOptics is favored for its pricing and support.

Features: New Relic offers comprehensive monitoring capabilities, extensive integrations, and powerful analytics. SolarWinds AppOptics provides a user-friendly approach, real-time visibility, and lightweight performance metrics.

Room for Improvement: New Relic could improve its cost efficiency and streamline the experience for first-time users. SolarWinds AppOptics could enhance its integration options and alerting mechanisms.

Ease of Deployment and Customer Service: New Relic has a complex deployment process but strong customer service. SolarWinds AppOptics is easier to deploy and has commendable customer support.

Pricing and ROI: New Relic is more expensive but justifiable due to its superior features. SolarWinds AppOptics is considered cost-effective and delivers satisfactory ROI.

To learn more, read our detailed New Relic vs. SolarWinds AppOptics Report (Updated: April 2026).

Buyer's Guide

New Relic vs. SolarWinds AppOptics

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in IT Infrastructure Monitoring

9th

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Network Monitoring Software (9th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)

SolarWinds AppOptics

Ranking in Application Performance Monitoring (APM) and Observability

55th

Ranking in IT Infrastructure Monitoring

61st

Ranking in Cloud Monitoring Software

44th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.8%, down from 6.5% compared to the previous year. The mindshare of SolarWinds AppOptics is 0.8%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.8%
SolarWinds AppOptics	0.8%
Other	95.4%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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John Yuko

Assistant Manager ICT - Projects at I&M Bank Ltd

Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions

I would like to see more granular information provided on Unix applications. Also, the integration with Unix services should be a bit more straightforward in terms having an agent to retrieve your credentials rather than having to enter or save them for SSH on SolarWinds. From the outset, we had to set some commands to log into the search console, and they are saved on the solution, which presents a challenge in terms of exposure. The solution is unable to monitor APK solutions completely because we'd then be forced to break down the APK and provide the APIs or go through the source code. They don't have a module that can analyze an application that is maybe under-used.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Breadth of features, user experience, and constant development of the platform, as well as the value it’s adding to our business."

"One valuable feature is that the synthetic alert stays open until the issue is resolved."

"As a dev-ops tool, it has been priceless, as we are now able to pinpoint issues much quicker and can significantly reduce our downtime."

"New Relic has changed the way we are dealing with application problems."

"We are able to drill down and see what is going on in the system."

"Insights with key transactions and response time, to understand which calls take the longest and where the bottlenecks are."

"The ease of use, the information you can get out of it from the very little things you do – you get so much out of it."

"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."

More New Relic pros

"Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."

"Technical support is always live and they're supportive."

"Customer service is exceptional, as they are very much in tune with our service needs and are always in contact for both enhancement requests and overall satisfaction."

"Technical support is always live and they're supportive."

"The reporting of the solution is very good."

"The sum solution, NTA, and DPA."

"With minimal effort on our part, TraceView provides extraordinary visibility into the requests that flow through our SOA applications."

"SolarWinds AppOptics does far more than what an individual may realize; it is not just a SIEM tool."

More SolarWinds AppOptics pros

Cons

"However, there could be problems or hiccups with the integration with Java-based services and microservices."

"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."

"New Relic is priced on the higher side."

"The pricing could be improved as it is quite high relative to what is offered."

"It is a serious tool and requires a lot of time invested in order to understand how it works."

"Mobile APP's Performance Monitoring."

"Overall, New Relic is not as good as Dynatrace."

"Sometimes it works really slow, but I think it depends on the organization-to-organization usage."

More New Relic cons

"The support is not too bad, but also not very good—it's quite standard."

"The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models."

"I would like to see more integration with other tools that are available on the market."

"The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models."

"AppOptics would benefit from having a much more centralized view."

"The solution should be more user-friendly."

"I'd like to see the ability to use other internal instrumented applications as filters in the overview/aggregation screen."

"In terms of the technology, I think they need to put some more advanced troubleshooting into SolarWinds, in terms of AI capabilities. That's the next generation, especially in the cases of APIs which have already adopted AI capabilities into their products."

More SolarWinds AppOptics cons

Pricing and Cost Advice

"The pricing is fine."

"This is an expensive product."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"Cost is significant with a lot of extras."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

More New Relic pricing and cost advice

"I believe the current licensing cost is reasonable."

"Mostly, it's a perpetual license. We don't have any customers using the subscription right now—it's mostly a perpetual license that the customers purchase. The licensing is based on the number of elements, whereas other solutions are node-based."

"Since it's a negotiable rate, I would rate the pricing as a five out of five."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Financial Services Firm

13%

Construction Company

13%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	7

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

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Compared 2% of the time

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Compared 8% of the time

Splunk AppDynamics vs SolarWinds AppOptics

Compared 6% of the time

Zabbix vs SolarWinds AppOptics

Compared 6% of the time

Infraon IMS vs SolarWinds AppOptics

Compared 4% of the time

Netdata vs SolarWinds AppOptics

Compared 3% of the time

More SolarWinds AppOptics Competitors

Product Reports

Buyer's Guide

New Relic

April 2026

Download New Relic product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2026

Download SolarWinds AppOptics product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

AppOptics, SolarWinds TraceView, Librato

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

SolarWinds AppOptics offers powerful network performance monitoring and application insights, aiding enterprises in optimizing operations.

SolarWinds AppOptics provides comprehensive tools for network and application performance management. This platform enhances real-time monitoring capabilities, offering topology discovery and hop-by-hop performance analysis. With a focus on minimal configuration, users gain extraordinary visibility into service-oriented architecture applications and are equipped to identify performance issues efficiently. The dashboard's integration capabilities streamline application performance data, empowering organizations with robust reporting features. The deployment is popularly on-premises, yet improvements are desired in pricing strategy and integrations with existing tools.

What are the important features of SolarWinds AppOptics?

Topology Discovery: Facilitates understanding of network structure and connections.
Real-Time Monitoring: Delivers current data to monitor system performance live.
Heat Maps: Provides visual insights into network traffic patterns and performance metrics.
Pathview Monitoring: Enables tracking and evaluation of network performance per segment.
Integration Capabilities: Supports metrics integration for comprehensive system monitoring.

What benefits and ROI should users expect?

Efficiency in Issue Resolution: Swift identification of network bottlenecks and performance issues.
Enhanced Reporting: In-depth reports facilitating data-driven decisions.
Increased Visibility: Comprehensive insights into application and network activities.
Minimal Configuration: Quick setup enabling immediate utility and productivity.

SolarWinds AppOptics is widely used in network operations within enterprises, also extending to server and application monitoring. Deployed to track servers and network devices, it aids in analyzation of logs and data across environments, and is essential for service management. Specific industries benefit from detailed deployment inventory and management portfolios enabled by AppOptics.

SolarWinds

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

TraxoCovea Insurance BTE TechnologyDatarista

Buyer's Guide

New Relic vs. SolarWinds AppOptics

April 2026

Free Report: New Relic vs. SolarWinds AppOptics

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