New Relic vs SolarWinds AppOptics comparison

Why PeerSpot?

New Relic and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.3, while SolarWinds is ranked #59. New Relic holds a 3.6% mindshare in APM, compared to SolarWinds’s 0.8% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 80% of SolarWinds users who would recommend it.

New Relic

Read 176 New Relic reviews

29,719 Views
19,317 Comparison Views

94% willing to recommend

SolarWinds AppOptics

Read 9 SolarWinds AppOptics reviews

4,830 Views
3,043 Comparison Views

80% willing to recommend

New Relic

SolarWinds AppOptics

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

New Relic and SolarWinds AppOptics are two prominent application performance monitoring tools. New Relic tends to have the upper hand due to its robust features and scalability, while SolarWinds AppOptics is favored for its pricing and support.

Features: New Relic offers comprehensive monitoring capabilities, extensive integrations, and powerful analytics. SolarWinds AppOptics provides a user-friendly approach, real-time visibility, and lightweight performance metrics.

Room for Improvement: New Relic could improve its cost efficiency and streamline the experience for first-time users. SolarWinds AppOptics could enhance its integration options and alerting mechanisms.

Ease of Deployment and Customer Service: New Relic has a complex deployment process but strong customer service. SolarWinds AppOptics is easier to deploy and has commendable customer support.

Pricing and ROI: New Relic is more expensive but justifiable due to its superior features. SolarWinds AppOptics is considered cost-effective and delivers satisfactory ROI.

To learn more, read our detailed New Relic vs. SolarWinds AppOptics Report (Updated: October 2026).

Buyer's Guide

New Relic vs. SolarWinds AppOptics

October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in IT Infrastructure Monitoring

10th

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Network Monitoring Software (10th), IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (6th)

SolarWinds AppOptics

Ranking in Application Performance Monitoring (APM) and Observability

59th

Ranking in IT Infrastructure Monitoring

66th

Ranking in Cloud Monitoring Software

44th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.6%, down from 4.6% compared to the previous year. The mindshare of SolarWinds AppOptics is 0.8%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.6%
SolarWinds AppOptics	0.8%
Other	95.6%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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John Yuko

Assistant Manager ICT - Projects at I&M Bank Ltd

Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions

I would like to see more granular information provided on Unix applications. Also, the integration with Unix services should be a bit more straightforward in terms having an agent to retrieve your credentials rather than having to enter or save them for SSH on SolarWinds. From the outset, we had to set some commands to log into the search console, and they are saved on the solution, which presents a challenge in terms of exposure. The solution is unable to monitor APK solutions completely because we'd then be forced to break down the APK and provide the APIs or go through the source code. They don't have a module that can analyze an application that is maybe under-used.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is easy to set up from scratch, as you don’t need resources."

"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."

"New Relic is highly scalable and its build quality is very easy for handling to startup, enterprise, scale up, and workloads."

"Error rates are a good indicator for potential rollbacks for a potential deployment – and usually it’s pretty instantaneous."

"It has helped my organization to dive deeper into the application using the APM module is very helpful."

"The New Relic toolset has become part of our SDLC -- reviewing the changes we made for impact to the production environment."

"New Relic has positively impacted my organization by making it easier to catch failures so I can resolve them quickly and take action."

"The UI interface and navigation make it easy for a novice user to quickly use the provided relevant performance application data to determine how well their application is performing and to see other areas which may require some further tuning."

More New Relic pros

"The product has a great dashboard."

"I have found the most valuable feature is application performance management."

"SolarWinds AppOptics does far more than what an individual may realize; it is not just a SIEM tool."

"The reporting of the solution is very good."

"Technical support is always live and they're supportive."

"AppNeta provides a range of products, all based around intelligent network testing algorithms."

"It's a solid application."

"The sum solution, NTA, and DPA."

More SolarWinds AppOptics pros

Cons

"More configurability through the dashboard, for example, being able to ignore transactions without the need to update the config or code."

"About six months to a year ago, we invested a lot of time automating a lot of our interactions with New Relic. However, their API couldn't do a lot of things, and even getting a list of errors was impossible without scrubbing every application/server manually and checking health conditions yourself."

"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."

"I'd like to see alerting based on custom insight queries."

"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."

"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."

"It could be faster, but they’re already working on making this."

"In Alert History, while you can see the trending in response time by Request Queuing, .NER CLR and Database, if you had the ability to see which transaction type was the slowest during the timeframe when the critical error occurred by displaying the info within the same “tool tip” hover window which currently gives me the time per request and number of transactions, i.e., if it had the additional correlation information of “StatusCode/403” which you can get from the Events Errors hover."

More New Relic cons

"I'd like to see the ability to use other internal instrumented applications as filters in the overview/aggregation screen."

"The support is not too bad, but also not very good—it's quite standard."

"The solution should be more user-friendly."

"Does not perform traditional SNMP/CLI/NetFlow/WMI etc monitoring."

"The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models."

"Because of its inability to monitor mobile solutions, I would rate this solution as a seven out of ten."

"AppOptics would benefit from having a much more centralized view."

"The integration with Unix services should be a bit more straightforward."

More SolarWinds AppOptics cons

Pricing and Cost Advice

"This is an expensive tool."

"The price of New Relic could improve. It is expensive."

"This is an expensive product."

"Cost is significant with a lot of extras."

"Because of budget, we are not using the mobile app part of this tool."

"The detection piece of it brings us a big return on investment."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"It would be nice if we could buy it annually instead of monthly."

More New Relic pricing and cost advice

"Mostly, it's a perpetual license. We don't have any customers using the subscription right now—it's mostly a perpetual license that the customers purchase. The licensing is based on the number of elements, whereas other solutions are node-based."

"I believe the current licensing cost is reasonable."

"Since it's a negotiable rate, I would rate the pricing as a five out of five."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

10%

Construction Company

13%

Outsourcing Company

11%

Financial Services Firm

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	80

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	7

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

See all answers

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

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Product Reports

Buyer's Guide

New Relic

October 2026

Download New Relic product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

October 2026

Download SolarWinds AppOptics product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

AppOptics, SolarWinds TraceView, Librato

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

SolarWinds AppOptics offers powerful network performance monitoring and application insights, aiding enterprises in optimizing operations.

SolarWinds AppOptics provides comprehensive tools for network and application performance management. This platform enhances real-time monitoring capabilities, offering topology discovery and hop-by-hop performance analysis. With a focus on minimal configuration, users gain extraordinary visibility into service-oriented architecture applications and are equipped to identify performance issues efficiently. The dashboard's integration capabilities streamline application performance data, empowering organizations with robust reporting features. The deployment is popularly on-premises, yet improvements are desired in pricing strategy and integrations with existing tools.

What are the important features of SolarWinds AppOptics?

Topology Discovery: Facilitates understanding of network structure and connections.
Real-Time Monitoring: Delivers current data to monitor system performance live.
Heat Maps: Provides visual insights into network traffic patterns and performance metrics.
Pathview Monitoring: Enables tracking and evaluation of network performance per segment.
Integration Capabilities: Supports metrics integration for comprehensive system monitoring.

What benefits and ROI should users expect?

Efficiency in Issue Resolution: Swift identification of network bottlenecks and performance issues.
Enhanced Reporting: In-depth reports facilitating data-driven decisions.
Increased Visibility: Comprehensive insights into application and network activities.
Minimal Configuration: Quick setup enabling immediate utility and productivity.

SolarWinds AppOptics is widely used in network operations within enterprises, also extending to server and application monitoring. Deployed to track servers and network devices, it aids in analyzation of logs and data across environments, and is essential for service management. Specific industries benefit from detailed deployment inventory and management portfolios enabled by AppOptics.

SolarWinds

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

TraxoCovea Insurance BTE TechnologyDatarista

Buyer's Guide

New Relic vs. SolarWinds AppOptics

October 2026

Free Report: New Relic vs. SolarWinds AppOptics

Find out what your peers are saying about New Relic vs. SolarWinds AppOptics and other solutions. Updated: October 2026.

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