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OpenText ALM / Quality Center vs OpenText Silk Central comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText ALM / Quality Center
Ranking in Test Management Tools
1st
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
207
Ranking in other categories
Application Lifecycle Management (ALM) Suites (4th)
OpenText Silk Central
Ranking in Test Management Tools
22nd
Average Rating
7.8
Number of Reviews
9
Ranking in other categories
Test Design Automation (4th)
 

Mindshare comparison

As of April 2025, in the Test Management Tools category, the mindshare of OpenText ALM / Quality Center is 12.3%, down from 12.9% compared to the previous year. The mindshare of OpenText Silk Central is 1.5%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Management Tools
 

Featured Reviews

Paul Grossman - PeerSpot reviewer
Range of supported technology expands, but odd IDE design still leave newbies and pro users alike disappointed.
There are always new features and more support for new and legacy technology architectures with each release. But the bad news is a growing list of long-standing issues with the product rarely gets addressed. While I have a larger list of issues that make day to day work harder than it needs to be, these are the Top Five that I do wish would capture someone's attention in upcoming releases. All hit the tool's ROI pretty hard. #1) Jump To Source - The Silent Code Killer: In older QTP versions a double-click on any function in the Toolbox window would take the developer to the function's source code, while a drag from the Toolbox would add it to the code window. Since 12.0 a double-click on a function in UFT's Toolbox window now ADDS the function (same as drag) to the Code window - to whatever random location the cursor happens to be at - even if it is off screen, and it will replace sections of code if it is highlighted. We are not sure what the intention was, but our Best Practice is to avoid the Toolbox window entirely to avoid the real danger of losing days of work and needless bug hunts. Now Jump to Source is not all bad. A right-click on any function called from a Script takes us to the code source, which is great! But it only half works: in a Library, only for functions declared within the same library. Our advance designs have well over twelve libs so a whole lot of extra time is spent searching the entire project for a function's source on a daily basis. Lastly, while we can add custom methods to object, a Jump To Source from these methods is long overdue. So again our only option is to search the entire project. #2) Object Spy: It needs to have multiple instances so that you can compare multiple object properties side-by-side. It lacks a Refresh button, so that automation engineers can quickly identify the property changes of visible and invisible objects. Or HP could skip to option #3... #3) Add RegEx integer support for .Height or .Width object properties when retrieving object collections. If this were possible, our framework could return collections that contain only visible objects that have a .height property greater that zero. (Side Note: the .Visible property has not returned a False value for us in nearly five years - a recent developer decision, not a product issue) Eliminating the need to separate the non-visible objects from visible ones would decrease execution time dramatically. (Another side note: Our experiments to RegEx integer-based .Height properties found that we could get a collection of just invisible objects. Exactly the opposite of what we needed.) #4) The shortcut to a treasure trove of sample code in the latest release 14.0 has been inexplicably removed. This impeeds new users from having an easy time learning the tool's advanced capability. In fact the only users daring enough to go find it now will be you who is reading this review. #5) Forced Return to Script Code. This again is a no-brainer design flaw. Let's say we run a script and throw an error somewhere deep in our function library. Hey it happens. In prior QTP versions when the Stop button would be clicked the tool would leave you right there at the point where the error occurred to fix. Now in recent releases, UFT always takes us back to the main Script, far from that code area that needed immediate attention.
it_user685080 - PeerSpot reviewer
We have many possibilities to customize the utilization and we can also work easily at database level for custom reporting and to manage additional information and integration.
We manage more than 400 users and 120,000 test cases / year in our Test and Defect Management solution based on Silk Central, in an enterprise multi-company environment (postal, banking, insurance, telco, mobile, government, business), so for us the most valuable feature is flexibility. With Silk Central we have many possibilities for customizing the utilization and we can also work easily at database level for custom reporting and to manage additional information and integration. In addition we have great support from Micro Focus and real collaboration to drive future direction and new features. The other valuable feature is the easy to use and immediate onboarding of manual testers and general users and test managers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"By using QC we broke down silos (of teams), improved the organization of our tests, have a much better view of the testing status, and became much quicker in providing test results with document generation."
"You can plan ahead with all the requirements and the test lab set it up as a library, then go do multiple testing times, recording the default that's in the system."
"It is stable and reliable."
"Business process management is the most valuable feature of the solution."
"The initial setup is straightforward. It's not too hard to deploy."
"ALM Quality Center is a reliable, consolidated product."
"It's user friendly, scalable, and very stable and strong. It's cooperative, meaning that I can assess the test to check it and follow the flow of defects, and the developers and the business can use this tool to follow the test process."
"With test execution, you have an option to create custom fields. It is also really user-friendly. With other tools, we only have restricted fields and we cannot customize or add new columns or fields that users can make use of while testing. ALM is very flexible for creating new fields. It is easy for users to understand the application."
"The stability of this solution is very good. In our experience it is approximately ninety-nine percent."
 

Cons

"Lacks sufficient plug-ins."
"The solution needs to offer support for Agile. Currently, ALM only supports Waterfall."
"There needs to be improvement in the requirement samples. At the moment, they are very basic."
"Currently, what's missing in the solution is the ability for users to see the ongoing scenarios and the status of those scenarios versus the requirements. As for the management tools, they also need to be improved so users can have a better idea of what's going on in just one look, so they can manage testing activities better."
"The UFT tests don't work very well and it seems to depend on things as simple as the screen resolution on a machine that I've moved to."
"There are cases where the system does not meet our reporting requirements."
"The downside is that the Quality Center's only been available on Windows for years, but not on Mac."
"I'd like to be able to improve how our QA department uses the tool, by getting better educational resources, documentation to help with competencies for my testers."
"We would also like to manage the integration testing end-to-end."
 

Pricing and Cost Advice

"Seat and concurrent licensing models exist; the latter is recommended if a large number of different users will be utilizing the product."
"Most vendors offer the same pricing, though some vendors offer a cheaper price for their cloud/SaaS solution versus their on-premise. However, cloud/SaaS solutions result in a loss of freedom. E.g., if you want to make a change, most of the time it needs to be validated by the vendor, then you're being charged an addition fee. Sometimes, even if you are rejected, you are charged because it's a risk to the entire environment."
"Depending on the volume, the annual maintenance costs vary on a percentage but it's around $300 a year per license for maintenance. It's at 18% of the total cost of the license."
"The solution has the ability to handle a large number of projects and users in an enterprise environment with the correct license."
"I feel that the licenses are expensive. ​"
"I've never been in the procurement process for it. I don't think it is cheap. Some of the features can be quite expensive."
"It allows us to keep our costs low. I do not want to pay beyond a certain point for this solution."
"Quality Center is pricey, but cheaper is not always less expensive."
"The cost of this tool, in terms of licensing, is not large."
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Top Industries

By visitors reading reviews
Educational Organization
68%
Financial Services Firm
6%
Manufacturing Company
5%
Computer Software Company
4%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Micro Focus ALM Quality Center?
The most valuable feature is the ST Add-In. It's a Microsoft add-in that makes it much easier to upload test cases into Quality Center.
What is your experience regarding pricing and costs for Micro Focus ALM Quality Center?
The on-premises setup tends to be on the expensive side. It would be cheaper to use a cloud model with a pay-per-use licensing model.
What needs improvement with Micro Focus ALM Quality Center?
We work with Jira now, and there are some very good workflows. There could be more configurable workflows regarding test case creation approval. I see a stable tool that remains relevant in the mar...
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Also Known As

Micro Focus ALM Quality Center, HPE ALM, Quality Center, Quality Center, Micro Focus ALM
Micro Focus Silk Central, Borland Silk Central, Silk Central
 

Overview

 

Sample Customers

Airbus Defense and Space, Vodafone, JTI, Xellia, and Banco de Creìdito e Inversiones (Bci)
AmBank Group, Krung Thai Computer Services, Deakin University
Find out what your peers are saying about OpenText ALM / Quality Center vs. OpenText Silk Central and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.