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Flexera Cloud Management Platform (CMP) vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
9.2
Flexera CMP significantly boosts cost savings, efficiency, resource allocation, and performance, offering flexibility and accurate budget planning for tech management.
Sentiment score
6.5
ServiceNow enhances efficiency and ROI through automation, with payback periods ranging from three months to five years.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
General Manager at sPerception IT
The return on investment is good when implementing for ourselves and for other clients.
ServiceNow Developer at Bangmetric services pvt ltd
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
Associate Vice President at Wissen infotech
 

Customer Service

Sentiment score
7.1
Flexera Cloud Management Platform offers expert, efficient support and proactive outreach, enhancing reliability and user satisfaction in cloud management.
Sentiment score
7.0
ServiceNow's customer service is responsive but can lack in-depth support, with experience varying by issue complexity and account size.
The support is exemplary and deserves a perfect rating.
Team Lead at a tech vendor with 10,001+ employees
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
General Manager at sPerception IT
Whenever we have had issues, they have provided good support, and those issues have never recurred.
Vice President Delivery & Operations at Rezilyens
 

Scalability Issues

Sentiment score
8.0
Flexera CMP scales efficiently, managing large workloads and multi-cloud environments with seamless integration and comprehensive visibility and control.
Sentiment score
7.4
ServiceNow offers excellent scalability, though custom setups may pose challenges; effective support ensures smooth integration and expansion.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
General Manager at sPerception IT
It is capable of vertical scaling with no issues.
Team Lead at a tech vendor with 10,001+ employees
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
IT infra Admin at synu
 

Stability Issues

Sentiment score
7.2
Users praise Flexera CMP for its stability and reliability, handling multiple cloud environments with minimal bugs and strong uptime.
Sentiment score
7.7
ServiceNow users enjoy excellent stability and high performance, with minimal downtime and minor issues tied to customizations.
It is cloud-based, so it is highly scalable and performs well.
General Manager at sPerception IT
I haven't faced any issues with stability; I've rarely seen any downtime.
Solution Engineer - Digital Platform | Mobile at British American Tobacco
ServiceNow is stable enough.
ServiceNow Developer at Bangmetric services pvt ltd
 

Room For Improvement

Flexera CMP needs improved automation, third-party integrations, cost management, support, documentation, pricing clarity, and more accurate billing.
ServiceNow's customization flexibility leads to challenges with usability, cost, integration, and a need for improved interfaces and support.
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees
My priority points for improvement are the UI glitches and modern AI technology integrations for faster incident management.
Senior Consultant at a consultancy with 10,001+ employees
There is a need for bug or error tracking in ServiceNow.
Team Lead at a tech vendor with 10,001+ employees
 

Setup Cost

Flexera Cloud Management Platform offers subscription-based pricing, providing value through features for cost optimization, governance, and automation despite higher costs.
ServiceNow's premium pricing offers broad functionality for enterprises, with negotiable fees and high costs for setup and customization.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow Developer at Bangmetric services pvt ltd
ServiceNow does come with a price.
Associate Vice President at Wissen infotech
ServiceNow is expensive for all regions.
Security Architect at وزارة الثقافة Ministry of Culture
 

Valuable Features

Flexera CMP excels in cost management, automation, multi-cloud integration, reporting, deployment ease, and scalability, improving efficiency and visibility.
ServiceNow provides customizable, scalable IT management with automation and analytics, enhancing decision-making and adaptability across diverse business needs.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
ServiceNow Developer at Bangmetric services pvt ltd
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
Security Architect at وزارة الثقافة Ministry of Culture
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
IT infra Admin at synu
 

Categories and Ranking

Flexera Cloud Management Pl...
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
4
Ranking in other categories
Cloud Management (36th)
ServiceNow
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
224
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

Flexera Cloud Management Platform (CMP) and ServiceNow aren’t in the same category and serve different purposes. Flexera Cloud Management Platform (CMP) is designed for Cloud Management and holds a mindshare of 2.1%, up 1.2% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 15.9% mindshare, down 24.8% since last year.
Cloud Management Market Share Distribution
ProductMarket Share (%)
Flexera Cloud Management Platform (CMP)2.1%
VMware Aria Automation6.2%
Morpheus4.7%
Other87.0%
Cloud Management
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
ServiceNow15.9%
JIRA Service Management7.3%
BMC Helix ITSM5.7%
Other71.1%
IT Service Management (ITSM)
 

Featured Reviews

reviewer2035479 - PeerSpot reviewer
Business Development Manager at a tech services company with 201-500 employees
Good CMPs for cloud provisioning and excellent scalability
There is a problem with integration due to invalid private node security certificates. However, the issue can be resolved by correcting the certificates. Getting OEMs like Huawei or Morpheus to change their products is difficult, but we found a middle ground where both Huawei and Morpheus can integrate seamlessly through Terraform. So far, the integration has been successful, but it may create a problem when the platform is under a huge load of 46 million students. We have already requested the World Bank and universities to build their case. If that kind of situation arises, they can approach Huawei and Morpheus or go with Plexadera in the end. Although the RSP or SMAX are built around Morpheus specifications specifically, we still have more certified engineers in Pakistan to win that project. The higher education commission of Pakistan has already taken up the matter with both Morpheus and Huawei. VMware refused to do anything, but Huawei has agreed to change the certificate if there is an issue. We have already identified the issue, so they will correct it if the cloud solution is finally deployed for that number of students.
MT
Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees
Seamless data integration and advanced automation improve service delivery efficiency
I think that nothing needs to be improved with the product; you just need the user to commit and spend appropriate time to overcome that learning curve. Once that is done, the product itself is pretty wonderful. I've seen a very nicely built interface with ServiceNow, and I've also seen the ugliest version that feels outdated. ServiceNow does allow that team to exist. They should modernize their fonts and their layout, the UI friendliness. They did introduce AI, chatbots, and AI on the back end, so that's wonderful and extremely useful if you train it. If you don't train it, it's pretty useless. Assessing the impact of ServiceNow's automation on service delivery times is complicated. The engineers who operate on ServiceNow find it isn't straightforward because the data set is accessible by everybody. The problem is that understanding how to manage that data set requires an enormous amount of engineering skill set to run the product. I would not hand the key to the customer; I would highly recommend that ServiceNow take control of that. Instead of offering support for the software, they should offer administrative support for the software. They should provide professional service or some kind of support system that allows us to use their product at a faster pace. I'm sure they offer something, but it's often outrageously expensive, or they rely on another company to resell their product and offer professional service. It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Outsourcing Company
9%
Financial Services Firm
7%
Retailer
6%
Financial Services Firm
12%
Manufacturing Company
10%
Computer Software Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business55
Midsize Enterprise35
Large Enterprise166
 

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Also Known As

RightScale Cloud Management Platform, MultiCloud Platform
No data available
 

Overview

 

Sample Customers

Amazon Web Services, Microsoft Azure, Google Cloud Platform, Rackspace, Softlayer, Cloudstack, OpenStack, Vmware
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Nutanix, Broadcom, IBM and others in Cloud Management. Updated: January 2026.
881,733 professionals have used our research since 2012.