Try our new research platform with insights from 80,000+ expert users

Flexera Cloud Management Platform (CMP) vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
9.2
Flexera CMP significantly boosts cost savings, efficiency, resource allocation, and performance, offering flexibility and accurate budget planning for tech management.
Sentiment score
6.8
ServiceNow improves efficiency and project performance, offering notable returns despite initial challenges, with justifiable investment and integration benefits.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
The return on investment is good when implementing for ourselves and for other clients.
 

Customer Service

Sentiment score
7.1
Flexera Cloud Management Platform offers expert, efficient support and proactive outreach, enhancing reliability and user satisfaction in cloud management.
Sentiment score
7.0
ServiceNow's customer service is praised for responsiveness and knowledgeable support, though improvement is needed in response times and complexity handling.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
The support is exemplary and deserves a perfect rating.
I rate the technical support of ServiceNow as a nine on a scale of one to ten.
 

Scalability Issues

Sentiment score
8.0
Flexera CMP scales efficiently, managing large workloads and multi-cloud environments with seamless integration and comprehensive visibility and control.
Sentiment score
7.4
ServiceNow is scalable and adaptable for large enterprises, yet extensive customization may lead to increased costs and complexity.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
 

Stability Issues

Sentiment score
7.2
Users praise Flexera CMP for its stability and reliability, handling multiple cloud environments with minimal bugs and strong uptime.
Sentiment score
7.7
ServiceNow is praised for its stability, reliability, and support, despite occasional slowness from external factors.
I haven't faced any issues with stability; I've rarely seen any downtime.
It is cloud-based, so it is highly scalable and performs well.
ServiceNow is already a stable tool.
 

Room For Improvement

Flexera CMP needs improved automation, third-party integrations, cost management, support, documentation, pricing clarity, and more accurate billing.
ServiceNow needs improvements in pricing, user experience, platform usability, documentation depth, and performance analytics for better efficiency.
From a functionality perspective, the features in ServiceNow are acceptable as, at the moment, the ITSM modules rank highly, being 13 plus Pink Elephant certified, which is a good aspect to have.
The official support is often distant, and many partners are not up to standard, which harms the product's reputation.
The initial setup of ServiceNow was easy for me, and I can easily access the knowledge base, pass tickets to another team through internal notes, and each individual will get a personal email when a ticket is placed into their queue.
 

Setup Cost

Flexera Cloud Management Platform offers subscription-based pricing, providing value through features for cost optimization, governance, and automation despite higher costs.
ServiceNow's licensing is costly and complex, with large organizations finding value, but smaller businesses may struggle with expenses.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow is expensive for all regions.
 

Valuable Features

Flexera CMP excels in cost management, automation, multi-cloud integration, reporting, deployment ease, and scalability, improving efficiency and visibility.
ServiceNow excels in customizable solutions, integrating ITIL, enhancing automation, and supporting seamless collaboration with continuous updates and community support.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
 

Categories and Ranking

Flexera Cloud Management Pl...
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
4
Ranking in other categories
Cloud Management (34th)
ServiceNow
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
222
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

Flexera Cloud Management Platform (CMP) and ServiceNow aren’t in the same category and serve different purposes. Flexera Cloud Management Platform (CMP) is designed for Cloud Management and holds a mindshare of 2.0%, up 0.7% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 21.8% mindshare, down 27.0% since last year.
Cloud Management
IT Service Management (ITSM)
 

Featured Reviews

reviewer2035479 - PeerSpot reviewer
Good CMPs for cloud provisioning and excellent scalability
There is a problem with integration due to invalid private node security certificates. However, the issue can be resolved by correcting the certificates. Getting OEMs like Huawei or Morpheus to change their products is difficult, but we found a middle ground where both Huawei and Morpheus can integrate seamlessly through Terraform. So far, the integration has been successful, but it may create a problem when the platform is under a huge load of 46 million students. We have already requested the World Bank and universities to build their case. If that kind of situation arises, they can approach Huawei and Morpheus or go with Plexadera in the end. Although the RSP or SMAX are built around Morpheus specifications specifically, we still have more certified engineers in Pakistan to win that project. The higher education commission of Pakistan has already taken up the matter with both Morpheus and Huawei. VMware refused to do anything, but Huawei has agreed to change the certificate if there is an issue. We have already identified the issue, so they will correct it if the cloud solution is finally deployed for that number of students.
Nikhil Gohil - PeerSpot reviewer
Enables effective incident management and seamless workflow automation with valuable mobile accessibility
I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.
report
Use our free recommendation engine to learn which Cloud Management solutions are best for your needs.
861,803 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
14%
Transportation Company
8%
Non Profit
6%
Computer Software Company
12%
Financial Services Firm
12%
Educational Organization
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Also Known As

RightScale Cloud Management Platform, MultiCloud Platform
No data available
 

Overview

 

Sample Customers

Amazon Web Services, Microsoft Azure, Google Cloud Platform, Rackspace, Softlayer, Cloudstack, OpenStack, Vmware
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Nutanix, VMware, IBM and others in Cloud Management. Updated: June 2025.
861,803 professionals have used our research since 2012.