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Senior Associate at City Union Bank Ltd
Real User
Top 20
Offers centralized management and automation but false positives affect threat intelligence
Pros and Cons
  • "The initial setup of Fortinet FortiManager was easy."

    What is our primary use case?

    I use Fortinet FortiManager for checking anomaly traffic, monitoring traffic inflow and outflow, and managing firewall traffic. It offers a centralized console to manage all Forti appliances and provides visibility of logs from multiple Forti consoles.

    What is most valuable?

    Fortinet FortiManager offers a centralized console for managing multiple Fortinet appliances, eliminating the need to log into different consoles at various locations. It provides a unified platform where logs from multiple Fortinet consoles are forwarded to Fortinet FortiManager, making it easier to manage network operations. Furthermore, it simplifies patch updates and OS updates by allowing direct deployment from Fortinet FortiManager. It has enhanced automation capabilities such as IP and URL blocking integrated with incident ticketing tools.

    What needs improvement?

    Currently, I do not have suggestions for immediate improvement, but as the technology landscape evolves, I would recommend exploring and implementing AI features. Additionally, Fortinet FortiManager could benefit from integrations with Security Information and Event Management (SIEM) solutions.

    For how long have I used the solution?

    I have used Fortinet FortiManager for the past two years before migrating.
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    What was my experience with deployment of the solution?

    The deployment of Fortinet FortiManager took around one week. The setup in our data center needed to be confirmed to be working fine before arranging for disaster recovery setup, due to compliance issues and management approvals.

    What do I think about the stability of the solution?

    I have not faced any stability issues or downtime with Fortinet FortiManager.

    What do I think about the scalability of the solution?

    Scalability is not an issue for me since we purchased high-scale, high-bandwidth appliances that support 30 to 40 percent more than our actual current traffic.

    How are customer service and support?

    The Fortinet support team has assisted me significantly. They are responsive and resolve issues quickly when I raise a ticket.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    I was using Fortinet FortiManager but have migrated to Palo Alto due to a management decision.

    How was the initial setup?

    The initial setup of Fortinet FortiManager was easy. I can rate it ten out of ten for ease of setup.

    What other advice do I have?

    I recommend obtaining a bit of free training before using Fortinet FortiManager. Overall, I rate Fortinet FortiManager between eight to nine. My rating is not perfect due to the threat intelligence of Fortinet FortiManager, which has a lot of false positives.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Dhanang K. Wardhana - PeerSpot reviewer
    ICT Project Management Office Manager at PINS
    Real User
    Top 10
    Streamlines network security management with its centralized approach while offering features such as robust security policies and automated workflows
    Pros and Cons
    • "The user interface, along with user-friendly planning features, makes it straightforward to configure desired settings."
    • "Issues arise when customers experience unstable electricity or poor grounding conditions."

    What is our primary use case?

    Amid a surge in malware threats, including ransomware, heightened awareness about security vulnerabilities has prompted organizations to prioritize robust cybersecurity measures. Fortinet's SD-WAN solutions provide a comprehensive approach to secure and efficient wide-area networking for our customers.

    What is most valuable?

    The user interface, along with user-friendly planning features, makes it straightforward to configure desired settings.

    What needs improvement?

    Issues arise when customers experience unstable electricity or poor grounding conditions. In such cases, their CPE or other devices on-site may become unreliable, leading to occasional configuration discrepancies. To address this, site visits are necessary, and sometimes manual configuration adjustments are required. In extreme cases, device replacement may be necessary, particularly when inadequate electricity grounding poses a persistent challenge, creating specific conditions for intervention.

    What do I think about the scalability of the solution?

    Presently, our customers have a limited number of remote sites, numbering in the hundreds, with none exceeding a thousand or more. Fortunately, there haven't been any issues reported with this scale of deployment.

    How are customer service and support?

    Fortinet's support has proven to be reliable, particularly as we've been engaged with them since the project's initiation. This long-standing collaboration has facilitated effective communication, allowing us to seek advice or receive the correct configurations when encountering issues. Their assistance has been instrumental in problem-solving and troubleshooting. I would rate it eight out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Previously, we employed Cisco Catalyst switches, specifically the Catalyst 1100 series. However, during that time, the stability of these switches was not satisfactory, and there were noticeable issues. We transitioned to FortiManager because our customers expressed a preference for enhanced security features in the form of superior Customer Premises Equipment. The local certification standards in Indonesia have played a crucial role in raising awareness among our customers regarding the need for robust security measures.

    How was the initial setup?

    The initial setup is straightforward.

    What about the implementation team?

    The installation is very simple, thanks to its use of zero-touch provisioning. With another engineer on hand and static alerts in place, the installation process is hassle-free. Completing the setup typically takes around fifteen minutes.

    What's my experience with pricing, setup cost, and licensing?

    While I find the pricing somewhat higher compared to other options, it remains acceptable for now. I anticipate a growing demand for SD-WAN security in the future, particularly with Fortinet gaining popularity. I hope that the prices will become more competitive in subsequent releases, as the current pricing is perceived as somewhat elevated.

    What other advice do I have?

    Overall, I would rate it nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    JavierSanchez - PeerSpot reviewer
    CSO at Nologin
    Real User
    Good centralization and management with great reliabilty
    Pros and Cons
    • "It is stable."
    • "The solution should be more open to other products."

    What is our primary use case?

    We primarily use the solution for managing firewalls. 

    What is most valuable?

    We enjoy the centralization of all roles and objects and so on.

    As a manager, you can manage 50 or 40 firewalls with only one product.

    The initial setup is easy.

    It is stable. 

    What needs improvement?

    The solution should be more open to other products. FortiManager must be able to manage other products from other vendors. While it's perfect for other Forti products, it's not ideal for everything.

    This is not available to work with many other vendors in the cloud. In the end, you want only one view of your own security view of everything, which is impossible with FortiManager.

    Of course, this is the case with Palo Alto as well.

    For how long have I used the solution?

    I've been using the solution for seven or eight years. 

    What do I think about the stability of the solution?

    It is a stable, reliable product. The solution has good performance. There are no bugs or glitches. It doesn't crash. 

    What do I think about the scalability of the solution?

    The product is likely scalable, however, we haven't pushed it. 

    We have no experience with many numbers, such as 200 or 600 devices. We scale up to 60 firewalls. 

    How are customer service and support?

    Forti support is quite good.

    Which solution did I use previously and why did I switch?

    We work with Fortinet and Palo Alto.

    How was the initial setup?

    The initial setup was not complex. However, we did the initial setup seven years ago.

    What other advice do I have?

    We are Fortinet partners at this moment.

    I'm not sure of the exact version we are on. I'm more on the sales side. 

    We manage from Spain many firewalls around the world, and at this moment, it's very necessary to have FortiManager. It's just too bad we can't manage other vendors. 

    I'd rate the solution at an eight out of ten. I'd rate it higher if it offered more outside-brand integrations. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer:
    PeerSpot user
    Presales Consultant at Redington (India) Ltd
    Reseller
    Top 20
    Feature-rich with good centralization of management and helpful support
    Pros and Cons
    • "The features are good."
    • "There may be a communication issue. However, other items may be the culprit, such as network connectivity. It depends on the customer's network."

    What is our primary use case?

    We had clients that wanted to manage multiple devices such as Fortigate firewalls. The customer had an environment with multiple devices or multiple branches. Now, they can centrally manage everything with this one product.

    What is most valuable?

    The features are good.

    The reporting functionality is centralized. You can see policies and monitor the entire infrastructure. It makes administration very easy.

    What needs improvement?

    I cannot comment on what needs to be improved, although there are always potential areas for improvement in every product.

    The Fortinet team is always very responsive and resolves issues quickly. For example, sometimes there may be a communication issue. However, other items may be the culprit, such as network connectivity. It depends on the customer's network. 

    For how long have I used the solution?

    I've used the solution for two years.

    What do I think about the stability of the solution?

    It is a stable solution. 

    What do I think about the scalability of the solution?

    The solution is scalable. The solution can be scalable or maybe not scalable enough in some use cases. If you are working with a private or public cloud, it is very scalable. If you go for a hardware-based client, you may need to upgrade the hardware to scale. 

    How are customer service and support?

    Technical support is very good. They could always be better. Sometimes certain issues take more time, especially in terms of escalation. 

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The installation is very easy. Documentation is very easy to find on the partner portal.

    Configuration can be a big task. It depends on the scope of work. However, a fresh install might take about one hour. 

    One person can easily deploy the product. That said, it depends on the environment. For example, if some devices are located in another location, another person may need to be there. You might need some credentials for that location as well.

    There is some maintenance for proper monitoring and updating to the latest version of firmware. If you get any error messages or alerts, you'll have to action them. One person can handle maintenance tasks. 

    What's my experience with pricing, setup cost, and licensing?

    The solution is competitive. It's neither cheap nor expensive. The solution can be paid annually. If you use a cloud, you will have to pay for subscription charges. 

    What other advice do I have?

    I work as a reseller.

    I'd advise the solution to users that have a big organization and if they are using Fortigate Firewalls, It helps centralize anything.

    I'd rate the solution nine out of ten. They have so many features. It's very feature-rich. From one central location, you can monitor everything. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    PeerSpot user
    Fortune Madzivo - PeerSpot reviewer
    Senior System Engineer at a tech services company with 11-50 employees
    Real User
    Good management, easy to deploy policies, and very reliable
    Pros and Cons
    • "It is easy to deploy to licenses."
    • "The documentation could be better."

    What is our primary use case?

    We primarily use the solution for management and analysis. We use it for the management of two or three firewalls and the deployment of policies. 

    What is most valuable?

    This is quite a convenient solution. We can manage a number of items. The wireless management is easy. 

    The VPN is easy. I have the ability to do the proper configuration of each of the firewalls. 

    It is easy to deploy to licenses. 

    The initial setup is very simple. 

    The product is stable.

    It is scalable. 

    The functionality is very high.

    We have found the pricing reasonable.

    What needs improvement?

    I'm still exploring the solution. I have not come across any missing features. 

    The documentation could be better. Sometimes information seems lacking, however, maybe I'm not sure where to look for the information I need.

    For how long have I used the solution?

    I've been using the solution for about six months now. 

    What do I think about the stability of the solution?

    The solution is stable and reliable. I'd rate it ten out of ten. It is extremely reliable with no bugs or glitches. 

    What do I think about the scalability of the solution?

    It is a scalable solution. I'd rate it eight out of ten. I haven't tried to scale to any great extent.

    We have around five users that are administrating the solution at the moment.

    How are customer service and support?

    We have never dealt with technical support yet.

    Which solution did I use previously and why did I switch?

    We did use the Cisco FTD Manager. Fortinet is easy to use and deploy. It's also easy to manage. It's a full-fledged integrated solution, unlike Cisco. Cisco also took longer in terms of committing policies. 

    How was the initial setup?

    The setup process is simple and straightforward. It is not complex. 

    What about the implementation team?

    We handled the setup in-house ourselves without any outside help. 

    What's my experience with pricing, setup cost, and licensing?

    The pricing is pretty good. I'd rate the affordability nine out of ten. Compared to Cisco and Palo Alto, it's reasonable. 

    What other advice do I have?

    I'd rate the solution eight out of ten. It's a very good solution. I'm still working on learning the solution. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Socipart67 - PeerSpot reviewer
    IT Manager at TiThink
    Real User
    Simple to use with easy management and good reliability
    Pros and Cons
    • "It can scale well."
    • "The price is a bit too high."

    What is our primary use case?

    We have two branches and find that this solution makes it easy to implement the same configuration in different firewalls. You don't have to log onto any of the equipment with the VPN of the customer. It is the easiest way to manage a network.

    What is most valuable?

    This tool is simple to use. It makes management very easy. 

    It helps with the underly IT. Things go more smoothly since everything is managed in one place.

    The solution is stable.

    It can scale well.

    The product does help save a lot of time thanks to its efficient management capabilities. 

    What needs improvement?

    The price is a bit too high. Aside from the price, I do not have any complaints about the product.

    It would be ideal if they could bundle the product with others. Right now, you have all of these Forti products and you have to pay for a license for FortiGate and then have other licenses for the Analyzer and Cloud, for example. Instead of paying separately and having all of these licenses, it would be nice to centralize everything and maybe reduce the price for a bundle.

    For how long have I used the solution?

    I've used the solution for around seven months. 

    What do I think about the stability of the solution?

    It has good stability. The product is reliable. I'd rate it nine out of ten in terms of reliability. There are no bugs or glitches and it doesn't crash or freeze.

    What do I think about the scalability of the solution?

    The scalability is great. I would rate it nine out of ten. It expands easily. 

    Which solution did I use previously and why did I switch?

    We did not previously use any different products. 

    How was the initial setup?

    The implementation is simple. It doesn't require an installation. All the products work on the same cloud. You just have to add it to the equation. 

    We have seven engineers working on it to support it. They are available for any maintenance requirements. 

    What was our ROI?

    We have seen a bit of ROI in that we save time providing the service to clients. 

    What's my experience with pricing, setup cost, and licensing?

    The pricing is pretty high.

    What other advice do I have?

    I'm using the latest version of the solution. 

    It's a good solution. I'd suggest others to go ahead and try it without any hesitation. 

    I'd rate the product nine out of ten. 

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company has a business relationship with this vendor other than being a customer:
    PeerSpot user
    Jozef Beliansky - PeerSpot reviewer
    Network engineers at a government with 501-1,000 employees
    Real User
    Easy to set up with good central management and helpful support
    Pros and Cons
    • "Stability is good within the product."
    • "I prefer configuring rules and the VPN on the standalone device, not on the manager."

    What is our primary use case?

    We have 20 Forti Firewalls, including FortiManager. 

    We use it for firewall management as we have many objects. In FortiManager, we use one type of object and implementation, the different firewalls.

    What is most valuable?

    The most valuable feature is having one object on all networks, which allows for implementation only once. We can have that object on one firewall or many, and we don't have to do everything one by one.

    It's easy to set up the solution. 

    Stability is good within the product.

    It is scalable. 

    Technical support is helpful and knowledgeable. 

    The central management is great.

    It's very transparent. If I  am troubleshooting for people who have a problem connecting to the network, then I can just open FortiManager and see all of the history of the connection. It makes it easy if I have to adjust a configuration.

    What needs improvement?

    The rules need to be more flexible. I prefer configuring rules and the VPN on the standalone device, not on the manager.

    For how long have I used the solution?

    I've used the solution for three years. 

    What do I think about the stability of the solution?

    It's quite stable. It's reliable, and the performance is good. There are no bugs or glitches. It doesn't crash or freeze. 

    What do I think about the scalability of the solution?

    We have found the product to be scalable. It's not a problem if you want to expand it. 

    For example, if you want to add another 10 or 15 firewalls, will it have any problems

    How are customer service and support?

    We have technical support in my local language. The person who assists us is senior and he's a master of FortiManager. He knows many options for configurations.

    Their technical support is very responsive. They are very knowledgeable.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    It's easy to set up the product. It's an easy deployment. If I have a new box, we just have to create a template, and I add a new FortiGate to FortiManager, and implementation becomes only standard configuration via FortiManager. We do any password policy, proxy pack, and other features we implement, we do so through FortiManager. Other updates, for example, a hostname or object, is from FortiManager. However, if I create any specific rule on a specific VPN, we configure that on the device.

    I'd rate the solution four out of five in terms of ease of implementation.

    What's my experience with pricing, setup cost, and licensing?

    We bought FortiManager as an option as we bought maybe five firewalls plus a license to FortiManager. The implementation site gave me only one price, which included both solutions. It was basically a package. It's moderately priced. I'd rate it a three out of five in terms of affordability.

    What other advice do I have?

    We had average security knowledge about management, and we started with a demo project. It was from Fortigate Support. They gave me two or three months free to try out FortiManager. I'd advise people to take the time to test it and see how it works. 

    I'd rate the solution eight out of ten. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    ChristianBenjamin - PeerSpot reviewer
    Pre-Sales Engineer at Cable & Wireless Communications
    Reseller
    Top 5
    Great pricing, good support, and very customizable
    Pros and Cons
    • "Setup, setting policies, and reporting were all very easy. We had no issues whatsoever getting the solution up and running."
    • "Their EDR products could be better. They need to dedicate more R&D to that area."

    What is our primary use case?

    We had a customer that had about five locations and at each location, they needed a management device. We installed FortiManager at the head office and all locations report back to it. 

    What is most valuable?

    Setup, setting policies, and reporting were all very easy. We had no issues whatsoever getting the solution up and running. 

    The ability to manage multiple devices is great. We have one set up and one pane of glass for management. The reporting features are customizable for the customer. We would normally just show them some default reports and they would customize them. So far, there are no problems customizing your reports.

    What needs improvement?

    I haven't had any issues with the product.

    Their EDR products could be better. They need to dedicate more R&D to that area.

    For how long have I used the solution?

    I've used the solution for a while. The company I work with now exclusively uses Fortinet products.

    How are customer service and support?

    Technical support is very good.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    For network monitoring, I've previously used SolarWinds. The major differences are the ease of use of Fortinet and its single pane of glass. It's also easier to get reports. SolarWinds can require a little more technical knowledge. 

    How was the initial setup?

    The initial setup is very simple. I'd rate the process eight out of ten in terms of ease of setup. The deployment takes, on a complex install, about two days. On a simpler install, it would take less than a day.

    Usually, we have one solution implementation engineer managing the deployment. 

    Once we have implemented it, it goes over to our support center and they handle it under a managed service.

    What's my experience with pricing, setup cost, and licensing?

    Fortinet has the best pricing currently on the market. They are very competitive, especially if you are a preferred partner (which we are). 

    What other advice do I have?

    I'd advise others to use it. It's a powerful tool. It makes managing multiple Fortinet products very easy. You can tie in FortiSwitches, Fortigates, et cetera, and gain one central point of management with great reporting functionality.

    I'd rate the solution an eight out of ten. It's best of breed and always on the cutting edge of security technologies. they keep abreast of upcoming trends and emerging technologies. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    Updated: May 2025
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    Download our free Fortinet FortiManager Report and get advice and tips from experienced pros sharing their opinions.