Mostly, I use the tool for discussions and meetings with other individuals.
Faculty at NSUT
A solution that is intuitive, simple, and free of cost
Pros and Cons
- "I think the simplicity of the whole thing is its valuable feature."
- "I think the version that I'm using doesn't allow recording. I guess it's more of a licensing issue than anything else, and it needs to be improved."
What is our primary use case?
What is most valuable?
I think the simplicity of the whole thing is its valuable feature. It's quite intuitive and simple to set up and start. So that's what I like.
What needs improvement?
Earlier, I think there were some plug-ins for attendance and all, but that's one part that is missing. I believe if you have a license, you might get that. Also, I think the version that I'm using doesn't allow recording. I guess it's more of a licensing issue than anything else, and it needs to be improved. Attendance could be one issue since it is one feature that can be provided and can be useful.
For how long have I used the solution?
I have been using Google Hangouts for three years. I am using the solution on my personal account with Google. So, it is an individual account. Also, I am using the solution's latest version.
Buyer's Guide
Google Hangouts
July 2025

Learn what your peers think about Google Hangouts. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
861,524 professionals have used our research since 2012.
What do I think about the scalability of the solution?
I never tried its scalability. I have never used it for more than two, three, or four participants, so I am not sure of its scalability.
The solution has a maximum of only two or three users.
Which solution did I use previously and why did I switch?
I have used Zoom in the past. Zoom has a time limit, while Google Meet doesn't. I think that's the major difference between the two products.
How was the initial setup?
The setup is straightforward.
The deployment takes not more than five to ten minutes.
Regarding the steps for deployment, I think if you have a Google account, then all you need to do is click on Google Hangouts and start using it. I don't think that there are any deployment steps required.
I don't think any technical staff is required for the deployments and maintenance.
What about the implementation team?
The installation can be done by yourself.
What was our ROI?
The solution is worth the money.
What's my experience with pricing, setup cost, and licensing?
The individual account is free of cost. So, it is not expensive.
For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something. Otherwise, it's not required.
What other advice do I have?
I found it quite intuitive and simple, so I would recommend users use it.
Overall, I rate the solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

An easy-to-setup solution with good stability
Pros and Cons
- "It has efficient recording features."
- "There could be more precise instructions for beginners using the solution."
What is our primary use case?
We use the solution to schedule online meetings where people can join from different locations.
What is most valuable?
The solution's most valuable features are recording, calendar, and streamlining the process by allowing us to send meeting invitations over emails.
What needs improvement?
There could be more precise instructions for beginners using the solution. Presently, it takes time for them to log in to the meeting.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
It is a scalable solution. It is more suitable for smaller companies.
How was the initial setup?
The solution's initial setup process is straightforward.
What's my experience with pricing, setup cost, and licensing?
We access the solution through Google Workspace. It is inexpensive to use. I rate its pricing a five out of ten compared to other brands.
What other advice do I have?
The solution is stable and easy to set up. It is easy to collaborate within or outside the organization. I rate it an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Google Hangouts
July 2025

Learn what your peers think about Google Hangouts. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
861,524 professionals have used our research since 2012.
Logistics Division Manager at 3PL
Extremely stable, highly scalable, and quick to access
Pros and Cons
- "The solution's stability is the most valuable feature."
- "The UI has room for improvement."
What is our primary use case?
I use the solution for my online class.
What is most valuable?
The solution's stability is the most valuable feature.
What needs improvement?
The UI has room for improvement. I have a hard time navigating through the features.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
I give the stability a ten out of ten.
What do I think about the scalability of the solution?
I give the scalability a nine out of ten.
How was the initial setup?
The initial setup is straightforward. No installation is necessary. I only need to log in with my Gmail account in order to use the solution.
What's my experience with pricing, setup cost, and licensing?
We pay an annual license to use the solution.
What other advice do I have?
I give the solution a nine out of ten.
We have around ten people using the solution.
We have plans to increase the usage in the future.
I would recommend this solution as it is a stable and effective virtual meeting platform.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineer at BNP Paribas
Enables us to chat and exchange quick information.
Pros and Cons
- "We use Google Hangouts to chat and exchange some quick information."
What is our primary use case?
I used it extensively during the pandemic to collaborate in remote meetings. We use Google Hangouts to chat and exchange quick information.
What needs improvement?
An area of improvement could be to make it more user-friendly.
An additional feature that I would like to be included in the next release is a recording feature.
For how long have I used the solution?
I have been using Hangouts for two years.
What do I think about the stability of the solution?
It is a stable solution, and I rate it an eight out of ten.
How was the initial setup?
It is easy to setup.
What about the implementation team?
We didn’t deploy it. I just use it in my private way.
What's my experience with pricing, setup cost, and licensing?
I use the free version.
What other advice do I have?
I would recommend it to others.
Overall, I rate it an eight on a scale of one to ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Content Consultant at Zensciences
Has good sound quality and is good for internal and external meetings
Pros and Cons
- "I find the sound quality of Google Meet a valuable feature. You can join Google Meet with just your phone. You only need the link of the meeting to join."
- "There is no recording feature in Google Meet. However, Zoom has the recording feature and we use it for any calls that require recording."
What is our primary use case?
Google Meet is used mainly for internal and external meetings. In some of the brand cases, we are using Microsoft Teams, which would be once every two or three months. Otherwise, we use Google Meet for all internal and external calls.
What is most valuable?
I find the sound quality of Google Meet a valuable feature. You can join Google Meet with just your phone. You only need the meeting link to join.
What needs improvement?
There is no recording feature in Google Meet. Zoom has a recording feature and we use it for any calls that require recording.
For how long have I used the solution?
I have been using Google Meet for at least two years. I have probably been using this tool longer than that since I joined my current organization only two months back.
What do I think about the stability of the solution?
I have found Google Meet to be a stable solution.
What do I think about the scalability of the solution?
I believe Google Meet to be a scalable tool. There are about 100-200 employees in my organization who use Google Meet.
How are customer service and support?
I have not personally used the support. I think the admin team is quite happy with Google Meet since they have been using it for quite a long time. I will rate the customer service and support a nine and nine and a half out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Zoom previously. I switched because Google Meet is easier to use than Zoom since the latter requires an app to connect.
How was the initial setup?
The setup is straightforward. You need to have a laptop and click on the meeting link. Even if it is a video call, nobody keeps their videos on. The setup is straightforward and requires nothing out of the box.
What other advice do I have?
I would rate Google Meet a nine out of ten. I use the latest version of the tool, and will most likely recommend this tool depending on the use case. However, I would not recommend it for too heavy or high-intensity calls.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT consultant at Secoptrial
It is lightweight as it doesn't take up much memory or resources; it has a free version
Pros and Cons
- "I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources."
- "Collaboration in Google Hangouts has room for improvement compared to Microsoft Teams. On Microsoft Teams, you can share a document directly and work on that document all at once, in real-time, with other team members, which isn't the case with Google Hangouts."
What is our primary use case?
When we don't use Microsoft Teams, we plan our meetings and have them on Google Hangouts, though only sometimes. We use Google Hangouts occasionally, for example, about eleven times.
What is most valuable?
I like that Google Hangouts works very well. You'll only have a problem using it if your internet connection isn't very good. I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources.
What needs improvement?
Collaboration in Google Hangouts has room for improvement compared to Microsoft Teams. On Microsoft Teams, you can share a document directly and work on that document all at once, in real-time, with other team members, which isn't the case with Google Hangouts. However, Google suite has Google Docs, which has a similar feature, but I haven't experimented yet.
What do I think about the stability of the solution?
Google Hangouts is a stable solution.
What do I think about the scalability of the solution?
Google Hangouts is scalable if you have the paid version, where more members can join the meeting. The paid version also allows you to record meetings. The free version will undoubtedly have some limits.
How are customer service and support?
I do a Google search when I have a problem with Google Hangouts, and then I follow the steps to fix that problem. I also go on YouTube to find a fix.
Which solution did I use previously and why did I switch?
We use either Microsoft Teams or Google Hangouts. It depends on what the partner wants. One partner didn't want to use Skype, so it's either Google Hangouts or Microsoft Teams.
How was the initial setup?
It's easy to set up meetings on Google Hangouts. You need a meeting title and a date, and then you can add a meeting description. Once you've added that meeting to your calendar, you'll get a link you can share with other users, which can be clicked to join the meeting.
What was our ROI?
Google Hangouts is a good investment. There's ROI from it.
What's my experience with pricing, setup cost, and licensing?
Rating the pricing for a product, whether cheap or expensive, depends on the category, the functionality, and your budget. Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version. I could go for the paid version if the tool's pricing is even cheaper.
What other advice do I have?
I have experience with Google Hangouts.
I use different versions of the tool. For example, sometimes, I use it on my PC through its application. Other times, I use the Google Hangouts application on my mobile phone. You can also use it on a web browser, but I haven't tried that version.
I recommend Google Hangouts to others as it has features that help improve meetings.
I work for a small company with about ten Google Hangouts users. Currently, it's not necessary to increase the usage of this tool.
I recommend the solution to others because, based on my experience, it's an easy tool. Google Hangouts doesn't consume much memory compared to Microsoft Teams. You don't need to install other components to make Google Hangouts work. The tool is fast because once you access the application, it automatically redirects you to the meeting room. Google Hangouts is not resource-heavy, so I recommend it to others.
My rating for Google Hangouts is eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Presales manager at Mitra Innovation
Good companion mode, easy meeting recording capabilities, and is simple to set up
Pros and Cons
- "The solution is stable."
- "We've noticed the product works better in Chrome and doesn't work as well in Safari browsers."
What is our primary use case?
We primarily use the solution in order to conduct virtual meetings.
What is most valuable?
It's easy to record a meeting. This is a quite useful feature for us.
The product offers a companion mode, which is helpful.
It's quite simple to set up.
The solution is stable.
It can scale well.
What needs improvement?
Overall, it is a good platform. there isn't really anything lacking.
We've noticed the product works better in Chrome and doesn't work as well in Safari browsers. They should work on improving their performance there.
For how long have I used the solution?
I've been using the solution for about three years.
What do I think about the stability of the solution?
We've noticed the performance isn't as good on Safari browsers.
Otherwise, it is very stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze.
What do I think about the scalability of the solution?
It's very scalable. I'd rate it at a nine or ten out of ten in terms of ease of expansion. It's a Google platform It scales well.
We have about 350 people using the solution right now. While we have plans to continue using it, I'm not sure about if there are plans to increase usage.
How are customer service and support?
I've never had the opportunity to reach out to technical support.
Which solution did I use previously and why did I switch?
I've used Teams, Skype, and Zoom previously.
How was the initial setup?
The setup is very easy, very straightforward. I'd rate the ease of implementation nine out of ten. It is not complex at all.
We're on a subscription. It's a cloud implementation. I'm not sure how it is hosted, however, it is a tenant model. The deployment is fast on the cloud.
Since it is hosted on the cloud, it requires minimal staff for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
We pay to use the solution via a subscription model. We pay for the solution annually.
What other advice do I have?
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Content Marketing Strategist at Niswey
Has a free version that works well for small-sized teams; technical support is responsive
Pros and Cons
- "The technical support team for Google Hangouts has been pretty responsive and could solve whatever challenges arise, within a day or two."
- "I would like for the platform to have a call recording feature in the free version."
What is our primary use case?
Google Hangouts is being used for virtual meetings, whether that's face to face or you're presenting your screen. There's also a whiteboard where you can brainstorm on the call itself, so that's about it.
What is most valuable?
Whatever features are on offer right now on Google Hangouts, I find all of them useful. I don't have a preference, and Google Hangouts doesn't have time limitations.
What needs improvement?
Google Hangouts is pretty good as it is, so there's nothing I would like to change about it.
I would like for the platform to have a call recording feature in the free version.
What do I think about the stability of the solution?
Google Hangouts is a stable platform.
What do I think about the scalability of the solution?
Google Hangouts, being a Google product, is available and scalable. The free version works well for small-sized teams that have thirty to forty people, and that's good enough for us.
How are customer service and support?
The technical support team for Google Hangouts has been pretty responsive and could solve whatever challenges arise, within a day or two.
How was the initial setup?
Setting up Google Hangouts is very, very easy. You just open a Gmail account to get access to all the Google tools, including Google Hangouts. It's very easy to just set up a Gmail account, and you don't have to do anything else.
What's my experience with pricing, setup cost, and licensing?
We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment.
Which other solutions did I evaluate?
We evaluated Zoom and Microsoft Teams. We use Google Hangouts, Zoom, and Microsoft Teams, but use Zoom more often compared to the other two platforms.
What other advice do I have?
Sometimes my company uses Google Hangouts, but that's very rare. Typically, the team uses Zoom, and Google Hangouts is used once or twice a month, and that's about it. My company is an end-user, not a partner of Google.
At the moment, there's no plan of increasing the number of users of Google Hangouts.
I would rate Google Hangouts eight out of ten.
I'd recommend the platform to other people.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free Google Hangouts Report and get advice and tips from experienced pros
sharing their opinions.
Updated: July 2025
Product Categories
Virtual MeetingsBuyer's Guide
Download our free Google Hangouts Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions: