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Denisa Alimani - PeerSpot reviewer
Group Senior IT Auditor at LafargeHolcim
Real User
Easy to use; have not run into any issues
Pros and Cons
  • "I appreciated having the basic features like screen sharing and camera options."
  • "In the next release, I would like to see call recording made available."

What is our primary use case?

My primary use case of Google Hangouts is virtual meetings with my team.

What is most valuable?

I appreciated having the basic features like screen sharing and camera options.

What needs improvement?

In the next release, I would like to see call recording made available.

For how long have I used the solution?

I have been using Google Hangouts for two years.

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Google Hangouts
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What do I think about the stability of the solution?

I would rate the stability of this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.

How are customer service and support?

I have never contacted customer service as we didn't have any issues with this solution.

Which solution did I use previously and why did I switch?

We use Zoom in parallel to Google Hangouts.

How was the initial setup?

The initial setup was fine because this solution is easy to use.

What other advice do I have?

I would recommend Google Hangouts to other people. This product comes with a Google email account.

Overall, I would rate Google Hangouts an eight, on a scale from one to 10, with one being the worst and 10 being the best.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Olivier Bourdon - PeerSpot reviewer
Senior Software Developer at a computer software company with 1-10 employees
Real User
Great for virtual meetings, screen sharing, and showing demos
Pros and Cons
  • "The solution is extremely stable."
  • "We don’t have any complaints."

What is our primary use case?

We primarily use the solution for virtual meetings. We have a daily meeting each and every morning and that’s where we share where we are in the project and what we are developing, the issues we are experiencing and everything. Sometimes we also run remote interviews for people who would like to join our company. That's basically it.

What is most valuable?

We have a very basic usage of it. We don't use it as much as it could be leveraged. The item that we use most is sharing the screen and showing demos, however, there’s nothing really fancy on this side.

What needs improvement?

The solution completely fulfills our needs. We don’t have any complaints.

For how long have I used the solution?

I started using the solution in 2015. I’m still using it.

What do I think about the stability of the solution?

The solution is extremely stable. There are no bugs or glitches and it doesn’t crash or freeze. I have more issues with my own ADSL line than the infrastructure itself.

What do I think about the scalability of the solution?

At the beginning, we were around seven people joining, so it was good for the team that we had. I have attended some conferences using this tool where we were over 100 people connected at the same time and there was absolutely no issue. It's got quite good scalability.

Now, we have only three people left in the company and we have an intern sometimes, so we can go from three to six at most in terms of users.

How are customer service and support?

We’ve never had to escalate any issues to technical support. We haven’t had significant issues like that.

Which solution did I use previously and why did I switch?

We also use Slack. We use a lot of Google solutions as our corporate mail is Gmail. I’ve also used Skype (as a corporate account) and Zoom. That was in previous companies. Zoom was okay, however, as far as my computer was concerned, it was 100% CPU usage, so I don't like it so much. We had some issues sometimes sharing when I had several screens on my desk. Sometimes when you don't share a good screen, it's very difficult to come back. With Skype, it has been a long time since I have used it. However, I recall it was very basic. It doesn't have the same capabilities as seen in Google Hangouts.

How was the initial setup?

The initial setup was very basic. I just clicked on the link in an email, and it just fired up on my Mac. I didn't have to do anything.

As end-users, we don’t have to deal with maintenance.

What about the implementation team?

I’m unsure as to if it was done in-house. It’s just a corporate Google account, and that's it.

What's my experience with pricing, setup cost, and licensing?

I don’t deal with licensing. I’m not sure what the costs would be.

Which other solutions did I evaluate?

Choosing this was a corporate choice. It was there before I came into the company.

What other advice do I have?

We use the latest version of the solution. Everything is put to the latest version as soon as possible.

I’d recommend the solution to others. It’s very easy. It does the job, basically. You don’t need more reason than that.

I would rate the solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Google Hangouts
June 2025
Learn what your peers think about Google Hangouts. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,632 professionals have used our research since 2012.
Josuah ErvinPonteres - PeerSpot reviewer
Automation Engineer at Hyperglance Ltd.
Real User
An exceptionally stable solution useful for chat and file-sharing purposes
Pros and Cons
  • "Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten based on the number of users we have."
  • "The user interface is an area with shortcomings and needs improvement."

What is most valuable?

The chat feature is the most valuable feature of the solution. I can just drag and drop the images that I want my team needs to see. There is also formatting of font size and color.

What needs improvement?

I actually prefer Google Hangouts compared to Microsoft Teams.

The user interface is an area with shortcomings and needs improvement.

For how long have I used the solution?

I have been using Google Hangouts in my current company for a year.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a ten out of ten. We are using it in our notifications. During the running of our pipeline, when we trigger the QA test, there will be a notification sending a message to Google. For all those pipeline runs, I think it is kind of stable.

What do I think about the scalability of the solution?

About eight people in my team use the solution.

Scalability-wise, I rate the solution a ten out of ten based on the number of users we have.

Which solution did I use previously and why did I switch?

Before choosing Google Hangouts, I was evaluating other options like Microsoft Teams. I just noticed that in Microsoft Teams, it's hard to backread the previous messages in a group chat. It's kind of slow and hard to backread all previous messages. I don't know if it's a performance issue in Microsoft Teams. In Microsoft Teams, I kind of appreciate how it has centralized documents, chats, and groups. That's the good thing about Microsoft. In Google as well, with Google Docs, we can work faster and collaborate with others. I use Google Docs when using anything since I like it.

What other advice do I have?

My recommendation to those planning to use it is that they should enjoy using the solution. I rate the overall product a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Kanchi Kh - PeerSpot reviewer
Student at Christ University
Real User
No meeting duration limits, scales well, and quick setup
Pros and Cons
  • "The most valuable feature of Google Hangouts is there are no predefined or meeting durations. For example, Zoom meetings have a set duration, typically ranging from thirty minutes to an hour, whereas Google Meet meetings can continue indefinitely. Additionally, it is effortless to generate a meeting, whether it is a live session or for future use, and distribute your link to others, making these aspects appealing to me."
  • "Google Hangouts should add a feature to show how someone connects, such as via a laptop or phone. If you know if someone is using a laptop you can ask them to share their screen."

What is our primary use case?

I am using Google Hangouts for virtual meetings.

What is most valuable?

The most valuable feature of Google Hangouts is there are no predefined or meeting durations. For example, Zoom meetings have a set duration, typically ranging from thirty minutes to an hour, whereas Google Meet meetings can continue indefinitely. Additionally, it is effortless to generate a meeting, whether it is a live session or for future use, and distribute your link to others, making these aspects appealing to me.

What needs improvement?

Google Hangouts should add a feature to show how someone connects, such as via a laptop or phone. If you know if someone is using a laptop you can ask them to share their screen.

Although it is possible to adjust video resolutions in Google Hangouts, the available options are limited to low resolutions, such as 360p or 480p. It would be beneficial to have additional options for higher quality, particularly for those with high-speed internet connections who could benefit from enhanced video quality.

I have faced some technical issues where I could not join a meeting, a meeting ended abruptly, or I was in a meeting room but the host could not see I was there. There was some issue in the cloud.

For how long have I used the solution?

I have used Google Hangouts within the last 12 months.

What do I think about the stability of the solution?

I rate the stability of Google Hangouts an eight out of ten.

What do I think about the scalability of the solution?

Most of our employees use this solution, it is close to 100 percent.

Google Hangouts is a scalable solution across an organization. Additionally, it has compatibility with devices.

How are customer service and support?

I have used the support.

Which solution did I use previously and why did I switch?

In the past, I have utilized Cisco Webex. One significant contrast between Cisco Webex and Google Hangouts is that in Cisco Webex, you can discern how a person logged in, whether it was through a phone or a laptop. 

Overall, Cisco Webex has more features than Google Hangouts.

How was the initial setup?

The initial setup of Google Hangouts is simple. Most people have a Google account and it can be done with a few clicks of the mouse.

Which other solutions did I evaluate?

We have many competitors to Google Hangouts in India, such as Cisco Webex.

What other advice do I have?

Users should look at their use case and determine if they are using video meetings for business use or for informal meetings. I would recommend Cisco Webex for more professional meetings as it has better quality and I would recommend Google Hangouts for less informal meetings and one that does not have a time restrictions.

I rate Google Hangouts an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Shaik Fareed - PeerSpot reviewer
Senior Network Engineer at Eyegear
Real User
Top 5
Easy to setup and good conferencing capabilities but requires meeting recordings in the standard license
Pros and Cons
  • "It's good for conferencing with others."
  • "You only get 60 minutes of video conferencing."

What is our primary use case?

We use the solution similar to the way people use Zoom. We use it for meetings online. 

What is most valuable?

It's very secure.

We like that we can share screens.

It's good for conferencing with others. 

The solution is very easy to set up. 

It can scale. 

What needs improvement?

We'd like the solution to have better file sharing in the product. 

You only get 60 minutes of video conferencing. 

If you want to record a meeting, you can't do that in the standard version. 

It is not extremely stable. 

For how long have I used the solution?

We've been using the solution for two years. 

What do I think about the stability of the solution?

The stability could be better. I would rate it three out of ten. 

What do I think about the scalability of the solution?

It's scalable. I'd rate it eight out of ten in terms of the ability to expand.

We have 55 users on the solution. We may increase usage in the future. 

How are customer service and support?

We use technical support. We can call them. They are fine. 

Which solution did I use previously and why did I switch?

I'm also familiar with Zoom and Microsoft products. 

How was the initial setup?

There's no deployment process. It comes with Google Workspaces. 

For maintenance, we have one person handling everything. 

What's my experience with pricing, setup cost, and licensing?

I'm not sure of the exact licensing costs. I'd rate the affordability eight out of ten in terms of affordability.

What other advice do I have?

We're using the latest version of the solution. 

For a small business, the solution is very good. It wouldn't be ideal for enterprises. Microsoft is a bit better for that. 

I'd rate the product six out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Gabriel-Medina - PeerSpot reviewer
Sr. Software Architect at GxSoft
Real User
Easy to set up the camera, stable, and scalable
Pros and Cons
  • "The facility is always online and very easy to share the screen using the solution."
  • "The only issue with the solution is that we can't split the video of participants into separate screens, which can make it difficult to manage the cameras of participants."

What is our primary use case?

I work in software now, and during the pandemic, we worked remotely. For different reasons, I have video conference meetings with colleagues and present my work about five times a week. These meetings are for coordination and other necessities. Google Hangouts is used to facilitate meetings.

How has it helped my organization?

When we need to coordinate the server requirements, we will meet, share our computer screens, and navigate through the solution to present it to customers or testers. During the meeting, we will take notes on any changes that need to be made. The following day or during the next meeting, we will present the changes to the server or solutions to any bugs.

What is most valuable?

The facility is always online and very easy to share the screen using the solution. The setup of the camera is also straightforward.

What needs improvement?

The only issue with the solution is that we can't split the video of participants into separate screens, which can make it difficult to manage the cameras of participants. The solution can improve by adding the ability to split the participant screens into multiple monitors.

Other solutions such as Zoom can facilitate a presentation and easily separate participants. In the future, we can save the record, edit it, and maximize the screen for better understanding. If necessary, we can also show the participants' screens. I would like this ability to be added to Google.

For how long have I used the solution?

I have been using the solution for 15 years.

What do I think about the stability of the solution?

I give the stability of the solution an eight out of ten.

What do I think about the scalability of the solution?

I give the scalability of the solution an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

I use the free version of the solution.

What other advice do I have?

I give the solution an eight out of ten.

I strongly recommend that schools and universities use the solution in combination with Google Docs, Drive, and Shared Space. This package of Google solutions makes it easier to commercialize Google Meet, allowing for increased efficiency.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Roger Chan - PeerSpot reviewer
Product Manager at Slalom Consulting
Real User
Helps our organization keep in touch with colleagues with a valuable video call feature
Pros and Cons
  • "The video call feature is the most valuable."
  • "Can be improved by including a larger library of video filters and adding custom filters."

What is our primary use case?

Our primary use case for the solution is to keep in touch with colleagues, for meetings and interviews. We deploy the solution on cloud.

How has it helped my organization?

Google hangouts has served as a way to facilitate conversations across people within and outside of the organization, making it very easy to connect with people and stay in contact if needed. 

What is most valuable?

The video call feature is the most valuable because it's a free video chat provider that is universal and requires minimal product knowledge. 

What needs improvement?

The solution can be improved by including a larger library of video filters and adding custom filters.

For how long have I used the solution?

We have been using the solution for a couple of years, and we are currently using the latest version.

What other advice do I have?

I rate the solution a seven out of ten. The solution is great and integrates well with Google Calendar.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
HaiPham - PeerSpot reviewer
Managing Director at sea-solutión
MSP
Top 5Leaderboard
Great for virtual meetings with good pricing and a straightforward implementation
Pros and Cons
  • "It's very easy to use."
  • "It would be ideal if they could include in the offering a virtual whiteboard for users when they are running meetings."

What is our primary use case?

If we need to hold an online meeting, we use Google Hangouts.

What is most valuable?

The solution is useful for virtual meetings. I like that we can do voice or video calls. There are also screen-sharing capabilities.

It is straightforward to set up the solution. 

It's very easy to use. 

The product is stable.

I find the solution to be scalable. 

The pricing is good.

What needs improvement?

It would be ideal if they could include in the offering a virtual whiteboard for users when they are running meetings. 

We'd like to have remote control so that if I share my screen, others can use it and manipulate it. 

For how long have I used the solution?

I've been using the solution for 15 years. 

What do I think about the stability of the solution?

It is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

My understanding is the solution scales well. We do have less than 25 users at this time using Google. Less than ten people use Google Hangouts. We do not yet have any plans to increase usage.

How are customer service and support?

I've never dealt with technical support. I cannot speak to how helpful or responsive they are. The product has always worked for me, and therefore I've never needed to reach out. 

Which solution did I use previously and why did I switch?

We've used several virtual meeting solutions, like Zoom, Microsoft Teams, and sometimes Skype. We tend to use Hangouts as we host our email with Google and it is included.

How was the initial setup?

The implementation process is simple to set up. I work in IT and therefore it is very easy for me to understand how to use it. Since it is cloud-based, you can simply just start using it. 

What about the implementation team?

I did not need a consultant or integrator to help me with the setup. I could handle it myself. 

What's my experience with pricing, setup cost, and licensing?

The pricing is not too expensive. I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts.

What other advice do I have?

I'd recommend the solution to others. 

I would rate the solution nine out of ten. It's really good.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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