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Sukanya Bharati - PeerSpot reviewer
Product Analyst at ProdZen
Real User
Feb 23, 2023
An easy-to-use solution with occasional issues related to stability
Pros and Cons
  • "I think that Google Meet allows for easy interaction and has additional features, such as background blurring, among others."
  • "The product was quite unstable during the COVID-19 pandemic, especially when we shared our screens, as it often resulted in a black screen."

What is our primary use case?

During the COVID-19 pandemic, we used Google Meet to facilitate interaction between students and teachers. The product was good, as everyone could turn on their cameras and study simultaneously while listening to the teacher. Additionally, now I also use it to meet with friends who live far away, making it really convenient. Moreover, I think that it now has a whiteboard option, which is helpful for individuals who need to write something on a whiteboard. Finally, this tool is also useful for conducting general meetings when the need arises.

What is most valuable?

I think that Google Meet allows for easy interaction and has additional features, such as background blurring, among others. While many other applications also offer similar features nowadays, there aren't any distinguishing factors that set Google Meet apart from its competitors. However, the best part is that Google Meet enables me to connect with a larger number of participants, unlike other applications where one may need to pay to hold a meeting with a larger number of participants.

What needs improvement?

I haven't used Google Meet in a few months. The product doesn't offer the option to upload or send files to others. While the product does provide the option to text, it could be even more useful if it offered the ability to share pictures, such as screenshots, with individuals who are not connected with you through phone or social media.

At that point in time when we were studying, we, as students, needed the ability to upload files, especially to send answers to our teachers' questions. Instead of typing the answers, it would have been good if we could upload pictures or screenshots.

For how long have I used the solution?

I used Google Classroom and Google Meet for almost two years, especially during the COVID-19 pandemic when everybody was using the product. For now, I am using it from the web. So, I believe that it is the latest version.

Buyer's Guide
Google Hangouts [EOL]
September 2026
Learn what your peers think about Google Hangouts [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,924 professionals have used our research since 2012.

What do I think about the stability of the solution?

The product was quite unstable during the COVID-19 pandemic, especially when we shared our screens, as it often resulted in a black screen. I believe this was due to a large number of people using it around the world, making it unstable.

What do I think about the scalability of the solution?

Since Google Meet did not support file sharing, thought wasn’t given to the fact of whether the product is scalable or not. However, if such a feature were to be introduced, it could potentially pose storage limitations. In the past, more than 40 teachers were using Google Meet, with each professor having around 50 students in their virtual classroom. Presently, with the resumption of offline studies, I am not sure if they are still using the product since everyone has returned to college. I only use the product occasionally, about once every two weeks, to talk with my friends, which is a very low level of usage.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams, Zoom, and Skype, quite a bit. I used Skype's basic version and not the business one.

How was the initial setup?

The setup for Google Meet was straightforward and easy to use. During my time in college, only teachers had access to the premium version. However, the product was deployed in just one day because the process was easy to understand, and we did not need external help. The convenience of deployment was due to the efforts of the college and teachers.

What's my experience with pricing, setup cost, and licensing?

I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions. I'm not very sure about the subscription model used by our professors, though.

What other advice do I have?

I would recommend Google Meet to others who want to start using it, as long as it's not being used too much. I think the product is convenient for basic conversations, and while I may not strongly recommend it, it would be fine even if I did. Overall, I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Shaik Fareed - PeerSpot reviewer
Senior Network Engineer at Eyegear
Real User
Top 5
Feb 23, 2023
Easy to setup and good conferencing capabilities but requires meeting recordings in the standard license
Pros and Cons
  • "It's good for conferencing with others."
  • "You only get 60 minutes of video conferencing."

What is our primary use case?

We use the solution similar to the way people use Zoom. We use it for meetings online. 

What is most valuable?

It's very secure.

We like that we can share screens.

It's good for conferencing with others. 

The solution is very easy to set up. 

It can scale. 

What needs improvement?

We'd like the solution to have better file sharing in the product. 

You only get 60 minutes of video conferencing. 

If you want to record a meeting, you can't do that in the standard version. 

It is not extremely stable. 

For how long have I used the solution?

We've been using the solution for two years. 

What do I think about the stability of the solution?

The stability could be better. I would rate it three out of ten. 

What do I think about the scalability of the solution?

It's scalable. I'd rate it eight out of ten in terms of the ability to expand.

We have 55 users on the solution. We may increase usage in the future. 

How are customer service and support?

We use technical support. We can call them. They are fine. 

Which solution did I use previously and why did I switch?

I'm also familiar with Zoom and Microsoft products. 

How was the initial setup?

There's no deployment process. It comes with Google Workspaces. 

For maintenance, we have one person handling everything. 

What's my experience with pricing, setup cost, and licensing?

I'm not sure of the exact licensing costs. I'd rate the affordability eight out of ten in terms of affordability.

What other advice do I have?

We're using the latest version of the solution. 

For a small business, the solution is very good. It wouldn't be ideal for enterprises. Microsoft is a bit better for that. 

I'd rate the product six out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Google Hangouts [EOL]
September 2026
Learn what your peers think about Google Hangouts [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,924 professionals have used our research since 2012.
Soumi Sarkar - PeerSpot reviewer
Content Consultant at Zensciences
Real User
Feb 20, 2023
Has good sound quality and is good for internal and external meetings
Pros and Cons
  • "I find the sound quality of Google Meet a valuable feature. You can join Google Meet with just your phone. You only need the link of the meeting to join."
  • "There is no recording feature in Google Meet. However, Zoom has the recording feature and we use it for any calls that require recording."

What is our primary use case?

Google Meet is used mainly for internal and external meetings. In some of the brand cases, we are using Microsoft Teams, which would be once every two or three months. Otherwise, we use Google Meet for all internal and external calls.

What is most valuable?

I find the sound quality of Google Meet a valuable feature. You can join Google Meet with just your phone. You only need the meeting link to join.

What needs improvement?

There is no recording feature in Google Meet. Zoom has a recording feature and we use it for any calls that require recording.

For how long have I used the solution?

I have been using Google Meet for at least two years. I have probably been using this tool longer than that since I joined my current organization only two months back.

What do I think about the stability of the solution?

I have found Google Meet to be a stable solution.

What do I think about the scalability of the solution?

I believe Google Meet to be a scalable tool. There are about 100-200 employees in my organization who use Google Meet.

How are customer service and support?

I have not personally used the support. I think the admin team is quite happy with Google Meet since they have been using it for quite a long time. I will rate the customer service and support a nine and nine and a half out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used Zoom previously. I switched because Google Meet is easier to use than Zoom since the latter requires an app to connect.

How was the initial setup?

The setup is straightforward. You need to have a laptop and click on the meeting link. Even if it is a video call, nobody keeps their videos on. The setup is straightforward and requires nothing out of the box.

What other advice do I have?

I would rate Google Meet a nine out of ten. I use the latest version of the tool, and will most likely recommend this tool depending on the use case. However, I would not recommend it for too heavy or high-intensity calls.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT consultant at Secoptrial
Real User
Feb 7, 2023
It is lightweight as it doesn't take up much memory or resources; it has a free version
Pros and Cons
  • "I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources."
  • "Collaboration in Google Hangouts has room for improvement compared to Microsoft Teams. On Microsoft Teams, you can share a document directly and work on that document all at once, in real-time, with other team members, which isn't the case with Google Hangouts."

What is our primary use case?

When we don't use Microsoft Teams, we plan our meetings and have them on Google Hangouts, though only sometimes. We use Google Hangouts occasionally, for example, about eleven times.

What is most valuable?

I like that Google Hangouts works very well. You'll only have a problem using it if your internet connection isn't very good. I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources.

What needs improvement?

Collaboration in Google Hangouts has room for improvement compared to Microsoft Teams. On Microsoft Teams, you can share a document directly and work on that document all at once, in real-time, with other team members, which isn't the case with Google Hangouts. However, Google suite has Google Docs, which has a similar feature, but I haven't experimented yet.

What do I think about the stability of the solution?

Google Hangouts is a stable solution.

What do I think about the scalability of the solution?

Google Hangouts is scalable if you have the paid version, where more members can join the meeting. The paid version also allows you to record meetings. The free version will undoubtedly have some limits.

How are customer service and support?

I do a Google search when I have a problem with Google Hangouts, and then I follow the steps to fix that problem. I also go on YouTube to find a fix.

Which solution did I use previously and why did I switch?

We use either Microsoft Teams or Google Hangouts. It depends on what the partner wants. One partner didn't want to use Skype, so it's either Google Hangouts or Microsoft Teams.

How was the initial setup?

It's easy to set up meetings on Google Hangouts. You need a meeting title and a date, and then you can add a meeting description. Once you've added that meeting to your calendar, you'll get a link you can share with other users, which can be clicked to join the meeting.

What was our ROI?

Google Hangouts is a good investment. There's ROI from it.

What's my experience with pricing, setup cost, and licensing?

Rating the pricing for a product, whether cheap or expensive, depends on the category, the functionality, and your budget. Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version. I could go for the paid version if the tool's pricing is even cheaper.

What other advice do I have?

I have experience with Google Hangouts.

I use different versions of the tool. For example, sometimes, I use it on my PC through its application. Other times, I use the Google Hangouts application on my mobile phone. You can also use it on a web browser, but I haven't tried that version.

I recommend Google Hangouts to others as it has features that help improve meetings.

I work for a small company with about ten Google Hangouts users. Currently, it's not necessary to increase the usage of this tool.

I recommend the solution to others because, based on my experience, it's an easy tool. Google Hangouts doesn't consume much memory compared to Microsoft Teams. You don't need to install other components to make Google Hangouts work. The tool is fast because once you access the application, it automatically redirects you to the meeting room. Google Hangouts is not resource-heavy, so I recommend it to others.

My rating for Google Hangouts is eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Gabriel-Medina - PeerSpot reviewer
Sr. Software Architect at GxSoft
Real User
Feb 5, 2023
Easy to set up the camera, stable, and scalable
Pros and Cons
  • "The facility is always online and very easy to share the screen using the solution."
  • "The only issue with the solution is that we can't split the video of participants into separate screens, which can make it difficult to manage the cameras of participants."

What is our primary use case?

I work in software now, and during the pandemic, we worked remotely. For different reasons, I have video conference meetings with colleagues and present my work about five times a week. These meetings are for coordination and other necessities. Google Hangouts is used to facilitate meetings.

How has it helped my organization?

When we need to coordinate the server requirements, we will meet, share our computer screens, and navigate through the solution to present it to customers or testers. During the meeting, we will take notes on any changes that need to be made. The following day or during the next meeting, we will present the changes to the server or solutions to any bugs.

What is most valuable?

The facility is always online and very easy to share the screen using the solution. The setup of the camera is also straightforward.

What needs improvement?

The only issue with the solution is that we can't split the video of participants into separate screens, which can make it difficult to manage the cameras of participants. The solution can improve by adding the ability to split the participant screens into multiple monitors.

Other solutions such as Zoom can facilitate a presentation and easily separate participants. In the future, we can save the record, edit it, and maximize the screen for better understanding. If necessary, we can also show the participants' screens. I would like this ability to be added to Google.

For how long have I used the solution?

I have been using the solution for 15 years.

What do I think about the stability of the solution?

I give the stability of the solution an eight out of ten.

What do I think about the scalability of the solution?

I give the scalability of the solution an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

I use the free version of the solution.

What other advice do I have?

I give the solution an eight out of ten.

I strongly recommend that schools and universities use the solution in combination with Google Docs, Drive, and Shared Space. This package of Google solutions makes it easier to commercialize Google Meet, allowing for increased efficiency.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Roger Chan - PeerSpot reviewer
Product Manager at Slalom Consulting
Real User
Feb 4, 2023
Helps our organization keep in touch with colleagues with a valuable video call feature
Pros and Cons
  • "The video call feature is the most valuable."
  • "Can be improved by including a larger library of video filters and adding custom filters."

What is our primary use case?

Our primary use case for the solution is to keep in touch with colleagues, for meetings and interviews. We deploy the solution on cloud.

How has it helped my organization?

Google hangouts has served as a way to facilitate conversations across people within and outside of the organization, making it very easy to connect with people and stay in contact if needed. 

What is most valuable?

The video call feature is the most valuable because it's a free video chat provider that is universal and requires minimal product knowledge. 

What needs improvement?

The solution can be improved by including a larger library of video filters and adding custom filters.

For how long have I used the solution?

We have been using the solution for a couple of years, and we are currently using the latest version.

What other advice do I have?

I rate the solution a seven out of ten. The solution is great and integrates well with Google Calendar.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AmilaDantanarayana - PeerSpot reviewer
Presales manager at Mitra Innovation
Real User
Dec 23, 2022
Good companion mode, easy meeting recording capabilities, and is simple to set up
Pros and Cons
  • "The solution is stable."
  • "We've noticed the product works better in Chrome and doesn't work as well in Safari browsers."

What is our primary use case?

We primarily use the solution in order to conduct virtual meetings. 

What is most valuable?

It's easy to record a meeting. This is a quite useful feature for us.

The product offers a companion mode, which is helpful.

It's quite simple to set up. 

The solution is stable.

It can scale well. 

What needs improvement?

Overall, it is a good platform. there isn't really anything lacking. 

We've noticed the product works better in Chrome and doesn't work as well in Safari browsers. They should work on improving their performance there. 

For how long have I used the solution?

I've been using the solution for about three years.

What do I think about the stability of the solution?

We've noticed the performance isn't as good on Safari browsers. 

Otherwise, it is very stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

It's very scalable. I'd rate it at a nine or ten out of ten in terms of ease of expansion. It's a Google platform It scales well. 

We have about 350 people using the solution right now. While we have plans to continue using it, I'm not sure about if there are plans to increase usage. 

How are customer service and support?

I've never had the opportunity to reach out to technical support.

Which solution did I use previously and why did I switch?

I've used Teams, Skype, and Zoom previously.

How was the initial setup?

The setup is very easy, very straightforward. I'd rate the ease of implementation nine out of ten. It is not complex at all. 

We're on a subscription. It's a cloud implementation. I'm not sure how it is hosted, however, it is a tenant model. The deployment is fast on the cloud. 

Since it is hosted on the cloud, it requires minimal staff for deployment and maintenance. 

What's my experience with pricing, setup cost, and licensing?

We pay to use the solution via a subscription model. We pay for the solution annually.

What other advice do I have?

I'd rate the solution nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
HaiPham - PeerSpot reviewer
Managing Director at sea-solutión
MSP
Nov 27, 2022
Great for virtual meetings with good pricing and a straightforward implementation
Pros and Cons
  • "It's very easy to use."
  • "The solution is useful for virtual meetings; I like that we can do voice or video calls, there are screen-sharing capabilities, it is straightforward to set up, very easy to use, stable, scalable, and the pricing is good."
  • "It would be ideal if they could include in the offering a virtual whiteboard for users when they are running meetings."

What is our primary use case?

If we need to hold an online meeting, we use Google Hangouts.

What is most valuable?

The solution is useful for virtual meetings. I like that we can do voice or video calls. There are also screen-sharing capabilities.

It is straightforward to set up the solution. 

It's very easy to use. 

The product is stable.

I find the solution to be scalable. 

The pricing is good.

What needs improvement?

It would be ideal if they could include in the offering a virtual whiteboard for users when they are running meetings. 

We'd like to have remote control so that if I share my screen, others can use it and manipulate it. 

For how long have I used the solution?

I've been using the solution for 15 years. 

What do I think about the stability of the solution?

It is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

My understanding is the solution scales well. We do have less than 25 users at this time using Google. Less than ten people use Google Hangouts. We do not yet have any plans to increase usage.

How are customer service and support?

I've never dealt with technical support. I cannot speak to how helpful or responsive they are. The product has always worked for me, and therefore I've never needed to reach out. 

Which solution did I use previously and why did I switch?

We've used several virtual meeting solutions, like Zoom, Microsoft Teams, and sometimes Skype. We tend to use Hangouts as we host our email with Google and it is included.

How was the initial setup?

The implementation process is simple to set up. I work in IT and therefore it is very easy for me to understand how to use it. Since it is cloud-based, you can simply just start using it. 

What about the implementation team?

I did not need a consultant or integrator to help me with the setup. I could handle it myself. 

What's my experience with pricing, setup cost, and licensing?

The pricing is not too expensive. I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts.

What other advice do I have?

I'd recommend the solution to others. 

I would rate the solution nine out of ten. It's really good.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Gary Jolley - PeerSpot reviewer
PAM Architect at GCA
MSP
Jan 9, 2022
Good, reliable source of communication, but it is not compatible with every device, it's browser-based
Pros and Cons
  • "Google Hangouts is an excellent tool."
  • "Google will not have two identical chat platforms. Google Chat is always a winner because it is compatible with my device."
  • "Google Hangouts, however, was not [compatible with my device]. Google Hangouts is a browser-based application."

What is our primary use case?

We primarily use Google Hangouts to communicate with one another. We've moved on from Google Hangouts and are now using Google Chat. You will notice that people are getting out of Hangouts. Hangouts will be going to go away.

I haven't used Google Hangouts in two months, and I used to use it more than two dozen times a day.

What is most valuable?

It's really good, it works out pretty well.

Google Hangouts is an excellent tool.

What needs improvement?

Hangouts will go the way of the Dodo. Google will not have two identical chat platforms. Google Chat is always a winner because it is compatible with my device. Google Hangouts, however, was not. Google Hangouts is a browser-based application.

What do I think about the stability of the solution?

It's very stable. We have no issues with the stability of Google Hangouts.

What do I think about the scalability of the solution?

Google Hangouts is very scalable.

What other advice do I have?

In terms of Webex and potentially losing some quality having a good meeting often entails muting everyone except the speaker and then switching from one speaker to another. Because whenever there is an open forum, or there is a larger audience, and I believe the number is usually around 16, your chances of having a know-it-all who has something to say about everything skyrocket. Being able to mute somebody, would be very valuable.

Anybody who needs that many people and you need professional services like that, it's time to start paying the subscription and support the product. If they want to have control of the venue, the only way to have control of the venue is with the paid version.

It pays for itself. Having a meeting go off the rails is an embarrassment.

Webex is probably one of my only 10s, but I am really starting to enjoy Microsoft Teams. It has the features that I need. It's built into Windows. I get it as part of my subscription to Microsoft Office from the company. I have only had one issue where I made a mistake. There's a little rule that you should have. If it's your meeting, it needs to be your meeting, it should be your tool choice. if it's your meeting, you should be the one to schedule it, even if it's very difficult, the project manager with the client wants to host the meeting himself.

For example, I had a very interesting little experience, only a few weeks ago, where it was my meeting, but the project manager from the client set up the meeting. I did not know this, but he had me muted. When I was responding to people, it was as if nobody was listening to me. I didn't know what was going on. Then, after about 15, or 20 minutes, the project manager said, "are you going to respond to this?" And I said, "Is anybody listening to me?" I've answered these questions I don't know how many times. One of the people on the call called me up, not even 15, 20 minutes ago, and said, "by the way that meeting you were in yesterday, you were muted." I would recommend if it's your meeting, it's got to be your tool.

It's PAM, and PAM Solutions are notoriously politically fraught by those who want to have their environment secured versus those that like things the way they are, and we had one of those.

I would recommend using Google Chat.

It was nothing out of the ordinary in comparison to others. I would rate Google Hangouts a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Deputy Manager - Radio Frequency Planning at RF-SMART
Real User
Jul 14, 2024
Useful for external meetings and communication
Pros and Cons
  • "Google Hangouts is user-friendly. It supports low internet bandwidth."
  • "I rate the solution's stability a six out of ten."

What is our primary use case?

We use the tool for external meetings and communication. 

What is most valuable?

Google Hangouts is user-friendly. It supports low internet bandwidth. 

For how long have I used the solution?

I have been using the product for two years. 

What do I think about the stability of the solution?

I rate the solution's stability a six out of ten. 

What do I think about the scalability of the solution?

I rate the solution's scalability a seven out of ten. 

How are customer service and support?

I have never contacted the solution's support. 

How was the initial setup?

Google Hangouts' deployment is easy and can be done in two to three minutes. 

What's my experience with pricing, setup cost, and licensing?

Google Hangouts doesn't require a license. 

What other advice do I have?

I rate the overall product a seven out of ten. Our use depends on others. If somebody asks us to use Google Meet, we use it. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user