We use the solution for virtual meetings.
System Administrator at a comms service provider with 1-10 employees
User-friendly, easy to deploy, and stable
Pros and Cons
- "The solution is easy to use and navigate."
- "The scalability has room for improvement."
What is our primary use case?
What is most valuable?
The solution is easy to use and navigate.
What needs improvement?
The scalability has room for improvement.
For how long have I used the solution?
I have been using the solution for two years.
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Google Hangouts [EOL]
January 2026
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What do I think about the stability of the solution?
I give the stability a nine out of ten.
What do I think about the scalability of the solution?
I give the scalability an eight out of ten.
Which solution did I use previously and why did I switch?
We previously used Zoom and switched to Google Hangouts because it was cheaper.
How was the initial setup?
The initial setup is straightforward and takes under one hour. The deployment was completed by one person. To use the solution we must set up a Gmail account and create meeting links.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
There is no license cost.
What other advice do I have?
I give the solution an eight out of ten.
We have 15 end users and plan to gradually increase that number.
Google Hangouts is user-friendly and I recommend it to others.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at a computer software company with 11-50 employees
Great for virtual meetings with good pricing and a straightforward implementation
Pros and Cons
- "It's very easy to use."
- "It would be ideal if they could include in the offering a virtual whiteboard for users when they are running meetings."
What is our primary use case?
If we need to hold an online meeting, we use Google Hangouts.
What is most valuable?
The solution is useful for virtual meetings. I like that we can do voice or video calls. There are also screen-sharing capabilities.
It is straightforward to set up the solution.
It's very easy to use.
The product is stable.
I find the solution to be scalable.
The pricing is good.
What needs improvement?
It would be ideal if they could include in the offering a virtual whiteboard for users when they are running meetings.
We'd like to have remote control so that if I share my screen, others can use it and manipulate it.
For how long have I used the solution?
I've been using the solution for 15 years.
What do I think about the stability of the solution?
It is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
My understanding is the solution scales well. We do have less than 25 users at this time using Google. Less than ten people use Google Hangouts. We do not yet have any plans to increase usage.
How are customer service and support?
I've never dealt with technical support. I cannot speak to how helpful or responsive they are. The product has always worked for me, and therefore I've never needed to reach out.
Which solution did I use previously and why did I switch?
We've used several virtual meeting solutions, like Zoom, Microsoft Teams, and sometimes Skype. We tend to use Hangouts as we host our email with Google and it is included.
How was the initial setup?
The implementation process is simple to set up. I work in IT and therefore it is very easy for me to understand how to use it. Since it is cloud-based, you can simply just start using it.
What about the implementation team?
I did not need a consultant or integrator to help me with the setup. I could handle it myself.
What's my experience with pricing, setup cost, and licensing?
The pricing is not too expensive. I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts.
What other advice do I have?
I'd recommend the solution to others.
I would rate the solution nine out of ten. It's really good.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Google Hangouts [EOL]
January 2026
Learn what your peers think about Google Hangouts [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,733 professionals have used our research since 2012.
Senior manager at a tech vendor with 10,001+ employees
Intuitive with good performance and offers a trial version
Pros and Cons
- "When you get a meeting invitation, it's very easy to just join and go."
- "Support could be a bit faster."
What is our primary use case?
We primarily use the solution for meetings.
What is most valuable?
It works really well.
It's great for meetings. The solution is helpful for videos especially.
The product is very intuitive. When you get a meeting invitation, it's very easy to just join and go.
We feel the performance is quite good.
Google offers a trial version, which I have used.
What needs improvement?
Support could be a bit faster.
For how long have I used the solution?
I've used the solution for a few meetings.
What do I think about the stability of the solution?
The solution is stable and the connectivity is great. It's reliable. There are no bugs or glitches and it doesn't crash or freeze.
What do I think about the scalability of the solution?
I can't speak to the scalability. I've never experimented with expanding it.
I'm not sure how many people are using it. We are not using it in our organization, however, I will get invites from other organizations and use it that way.
How are customer service and support?
Technical support is very good. We have no issues with Google support. We would, however, like them to increase the response rate and move a bit faster.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I'm aware of Skype, however, I don't use it myself.
We are using Microsoft Teams.
What's my experience with pricing, setup cost, and licensing?
I'm not sure what the licensing costs are.
What other advice do I have?
I'm not sure if we are using a specific version or not.
I'd rate the product eight out of ten. It's pretty good overall. I'd recommend the product to others who need to run video conferences and meetings.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Content Marketing Strategist at a marketing services firm with 11-50 employees
Has a free version that works well for small-sized teams; technical support is responsive
Pros and Cons
- "The technical support team for Google Hangouts has been pretty responsive and could solve whatever challenges arise, within a day or two."
- "I would like for the platform to have a call recording feature in the free version."
What is our primary use case?
Google Hangouts is being used for virtual meetings, whether that's face to face or you're presenting your screen. There's also a whiteboard where you can brainstorm on the call itself, so that's about it.
What is most valuable?
Whatever features are on offer right now on Google Hangouts, I find all of them useful. I don't have a preference, and Google Hangouts doesn't have time limitations.
What needs improvement?
Google Hangouts is pretty good as it is, so there's nothing I would like to change about it.
I would like for the platform to have a call recording feature in the free version.
What do I think about the stability of the solution?
Google Hangouts is a stable platform.
What do I think about the scalability of the solution?
Google Hangouts, being a Google product, is available and scalable. The free version works well for small-sized teams that have thirty to forty people, and that's good enough for us.
How are customer service and support?
The technical support team for Google Hangouts has been pretty responsive and could solve whatever challenges arise, within a day or two.
How was the initial setup?
Setting up Google Hangouts is very, very easy. You just open a Gmail account to get access to all the Google tools, including Google Hangouts. It's very easy to just set up a Gmail account, and you don't have to do anything else.
What's my experience with pricing, setup cost, and licensing?
We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment.
Which other solutions did I evaluate?
We evaluated Zoom and Microsoft Teams. We use Google Hangouts, Zoom, and Microsoft Teams, but use Zoom more often compared to the other two platforms.
What other advice do I have?
Sometimes my company uses Google Hangouts, but that's very rare. Typically, the team uses Zoom, and Google Hangouts is used once or twice a month, and that's about it. My company is an end-user, not a partner of Google.
At the moment, there's no plan of increasing the number of users of Google Hangouts.
I would rate Google Hangouts eight out of ten.
I'd recommend the platform to other people.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Deputy Manager - Radio Frequency Planning at a tech services company with 201-500 employees
Useful for external meetings and communication
Pros and Cons
- "Google Hangouts is user-friendly. It supports low internet bandwidth."
What is our primary use case?
We use the tool for external meetings and communication.
What is most valuable?
Google Hangouts is user-friendly. It supports low internet bandwidth.
For how long have I used the solution?
I have been using the product for two years.
What do I think about the stability of the solution?
I rate the solution's stability a six out of ten.
What do I think about the scalability of the solution?
I rate the solution's scalability a seven out of ten.
How are customer service and support?
I have never contacted the solution's support.
How was the initial setup?
Google Hangouts' deployment is easy and can be done in two to three minutes.
What's my experience with pricing, setup cost, and licensing?
Google Hangouts doesn't require a license.
What other advice do I have?
I rate the overall product a seven out of ten. Our use depends on others. If somebody asks us to use Google Meet, we use it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Independent Consultant - Digital Transformation at a consultancy with self employed
Has a straightforward initial setup process, but they should increase the session time
Pros and Cons
- "The initial setup process is straightforward."
- "They should increase the platform's session time beyond an hour."
What is our primary use case?
We use the platform for scheduling meetings with clients.
What needs improvement?
They should increase the platform's session time beyond an hour.
For how long have I used the solution?
We have been using Google Hangouts for five years. At present, we use the latest version.
How was the initial setup?
The initial setup process is straightforward. We have deployed it on the cloud.
What about the implementation team?
I implemented the product myself.
What other advice do I have?
I recommend Google Hangouts and rate it a seven out of ten. I advise others to have a clear idea of their business use cases before they deploy the product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
User-friendly with a good interface and decent pricing
Pros and Cons
- "The initial setup is very easy."
- "The solution could integrate more automation into the product."
What is our primary use case?
We primarily use the solution for virtual meetings.
What is most valuable?
It works well. It makes having meetings very easy.
The interface is fine.
It is user-friendly, and we have no issues navigating the product. You simply book a meeting, send an invitation, and go into the meeting. That's it.
The initial setup is very easy.
The solution is stable.
Pricing is very reasonable, and there are multiple licensing tiers to choose from.
What needs improvement?
The solution could integrate more automation into the product.
For how long have I used the solution?
I've used the solution for five years.
What do I think about the stability of the solution?
The stability is very good. There are no bugs or glitches and it doesn't crash or freeze. It is reliable. OI'd rate the stability eight out of ten.
What do I think about the scalability of the solution?
I've never tried to scale the solution. I cannot speak to the scalability process.
20 to 30 people use the solution in our company.
We do not have plans to increase usage.
How are customer service and support?
I have never used Google's technical support.
Which solution did I use previously and why did I switch?
I did not use any other solution previously.
How was the initial setup?
I found the initial setup to be very straightforward. It is not overly complex. It's very fast. It takes ten seconds to deploy it and get up and running.
What about the implementation team?
I am able to handle the initial setup myself in-house. I do not need any consultants or outside assistance.
What's my experience with pricing, setup cost, and licensing?
There is licensing required. You can choose whichever plan makes sense for your company. The price is okay. It's not overly expensive.
What other advice do I have?
I do not know which version of the solution we're using.
We're an SMB.
I'd recommend the solution to others.
I would rate the solution eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Presales engineer at a construction company with 51-200 employees
Easy to use and simple implementation
Pros and Cons
- "The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use."
- "The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve."
What is our primary use case?
We are using the solution for online meetings. It has become popular when people were working from home.
What is most valuable?
The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use.
What needs improvement?
The call reliability could improve in Google Hangouts.
For how long have I used the solution?
I have been using hangouts for a few years.
What do I think about the stability of the solution?
The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve.
I rate the stability of Google Hangouts an eight out of ten.
What do I think about the scalability of the solution?
We have approximately 100 people using this solution in my organization.
How are customer service and support?
I have not contacted the vendor for support.
Which solution did I use previously and why did I switch?
I have used Zoom in parallel with Google Hangouts. We use Google Hangouts mostly for internal meetings and Zoom for external meetings.
How was the initial setup?
The initial setup of Google Hangouts is simple.
What about the implementation team?
I did the implementation of the solution myself.
Which other solutions did I evaluate?
I have not found any profound differences between Google Hangouts to other similar solutions on the market.
What other advice do I have?
There is not any maintenance needed for this solution.
I rate Google Hangouts an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: January 2026
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