No more typing reviews! Try our Samantha, our new voice AI agent.
RexSun - PeerSpot reviewer
PT at PNTL
Real User
Apr 14, 2023
User-friendly with a good interface and decent pricing
Pros and Cons
  • "The initial setup is very easy."
  • "The solution could integrate more automation into the product."

What is our primary use case?

We primarily use the solution for virtual meetings. 

What is most valuable?

It works well. It makes having meetings very easy.

The interface is fine.

It is user-friendly, and we have no issues navigating the product. You simply book a meeting, send an invitation, and go into the meeting. That's it. 

The initial setup is very easy.

The solution is stable.

Pricing is very reasonable, and there are multiple licensing tiers to choose from. 

What needs improvement?

The solution could integrate more automation into the product. 

For how long have I used the solution?

I've used the solution for five years. 

Buyer's Guide
Google Hangouts [EOL]
May 2026
Learn what your peers think about Google Hangouts [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,311 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability is very good. There are no bugs or glitches and it doesn't crash or freeze. It is reliable. OI'd rate the stability eight out of ten. 

What do I think about the scalability of the solution?

I've never tried to scale the solution. I cannot speak to the scalability process. 

20 to 30 people use the solution in our company.

We do not have plans to increase usage. 

How are customer service and support?

I have never used Google's technical support. 

Which solution did I use previously and why did I switch?

I did not use any other solution previously. 

How was the initial setup?

I found the initial setup to be very straightforward. It is not overly complex. It's very fast. It takes ten seconds to deploy it and get up and running. 

What about the implementation team?

I am able to handle the initial setup myself in-house. I do not need any consultants or outside assistance. 

What's my experience with pricing, setup cost, and licensing?

There is licensing required. You can choose whichever plan makes sense for your company. The price is okay. It's not overly expensive. 

What other advice do I have?

I do not know which version of the solution we're using.

We're an SMB.

I'd recommend the solution to others. 

I would rate the solution eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Presales engineer at Goodus
Real User
Mar 25, 2023
Easy to use and simple implementation
Pros and Cons
  • "The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use."
  • "The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve."

What is our primary use case?

We are using the solution for online meetings. It has become popular when people were working from home.

What is most valuable?

The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use.

What needs improvement?

The call reliability could improve in Google Hangouts.

For how long have I used the solution?

I have been using hangouts for a few years.

What do I think about the stability of the solution?

The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve.

I rate the stability of Google Hangouts an eight out of ten.

What do I think about the scalability of the solution?

We have approximately 100 people using this solution in my organization.

How are customer service and support?

I have not contacted the vendor for support.

Which solution did I use previously and why did I switch?

I have used Zoom in parallel with Google Hangouts. We use Google Hangouts mostly for internal meetings and Zoom for external meetings.

How was the initial setup?

The initial setup of Google Hangouts is simple.

What about the implementation team?

I did the implementation of the solution myself.

Which other solutions did I evaluate?

I have not found any profound differences between Google Hangouts to other similar solutions on the market.

What other advice do I have?

There is not any maintenance needed for this solution.

I rate Google Hangouts an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Google Hangouts [EOL]
May 2026
Learn what your peers think about Google Hangouts [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,311 professionals have used our research since 2012.
ShafeeqRahman - PeerSpot reviewer
IT Administrator at Soybean Crushing Company & Derivatives (SOYA)
Real User
Feb 19, 2023
Excellent solution, simple to use and helps us connect when there are network issues
Pros and Cons
  • "Google Meet is a clear and simple solution."
  • "Google Meet could be more secure."

What is most valuable?

Google Meet is a clear and simple solution. If we are having network issues, it works better than other solutions. It allows us to share files during meetings. The free version is APN flexible, and installation is easy.

What needs improvement?

Google Meet could be more secure.

For how long have I used the solution?

We have been using this solution for about two months.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable, and I rate the scalability a ten out of ten. We have less than five people using this solution.

Which solution did I use previously and why did I switch?

We use a paid version of Microsoft Teams and Google Meet when we have network issues.

How was the initial setup?

It has a straightforward setup and is not hard to complete.

What other advice do I have?

I recommend Google Meet to others, and I rate it a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Marcelo_Marciano - PeerSpot reviewer
Account Executive - Special Accounts at Iron Mountain Incorporated
MSP
Jan 26, 2023
An excellent user-friendly tool that helps us with our commercial and sales meetings
Pros and Cons
  • "It is easy to use, and we don't need to make a lot of configurations."
  • "The solution can be improved by integrating other tools."

What is our primary use case?

Our primary use case for the solution is having internal meetings for ongoing projects. We also use it for our commercial and sales meetings with our customers.

What is most valuable?

It is easy to use and we don't need to make a lot of configurations. Additionally, It's a very user-friendly tool.

What needs improvement?

The solution can be improved by integrating other tools such as Microsoft Teams to make calls with different servers because many of our customers wouldn't have to change their tools to attend meetings. Additionally, the next release could include viewing the main screen and zooming in and out during a presentation on the desktop version.

For how long have I used the solution?

We have been using the solution for approximately three years and are currently using the most recent version.

What do I think about the scalability of the solution?

The solution is scalable. Approximately 1,200 people in different roles are using the solution at Iron Mountain Brazil.

How was the initial setup?

The initial setup is straightforward, and I rate it a ten out of ten. As a user, it took no time because when I logged in as a user, the workspace was already pre-configured, and I didn't do anything to start using the solution. However, I cannot comment on how long it may have taken from an IT perspective.

What other advice do I have?

I rate the solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1798149 - PeerSpot reviewer
Legal Associate at a legal firm with 11-50 employees
Real User
Apr 7, 2022
User-friendly and reliable with an easy initial setup
Pros and Cons
  • "The solution scales well."
  • "The product is stable and reliable, I haven't had issues with bugs or glitches, and the performance is good."
  • "Maybe they should offer more security features."
  • "The security should be improved. Maybe they should offer more security features."

What is our primary use case?

I primarily use the solution for meetings. I can meet with people virtually with it. 

What is most valuable?

It's very user-friendly.

The solution scales well.

I have found the product to be stable. 

The initial setup is simple. 

What needs improvement?

The security should be improved. They could be better at it. Maybe they should offer more security features.

For how long have I used the solution?

I've used the solution for five or six years. It's been a while at this point. 

What do I think about the stability of the solution?

The product is stable and reliable. I haven't had issues with bugs or glitches. the performance is good. 

What do I think about the scalability of the solution?

The product can scale well. If a company needs to expand it, it can do so.

I'm not sure exactly how many people use it in the organization, however, it is available to everybody.

Which solution did I use previously and why did I switch?

We did not previously use a different solution previously.

How was the initial setup?

The initial setup was very simple and very straightforward. It was not overly complex or difficult.

To deploy the product, you just have the Gmail account, and then it is in there. It's another functionality on the Gmail G-Suite.

What other advice do I have?

I would recommend the solution to others.

I'd rate the product a nine out of ten. I've been pretty satisfied with its capabilities overall. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1727343 - PeerSpot reviewer
CFO at a maritime company with 201-500 employees
Real User
Jan 6, 2022
Intuitively designed and quick implementation
Pros and Cons
  • "Google Hangouts is easy to use and intuitive."
  • "Google Hangouts is easy to use and intuitive."
  • "Google Hangouts could work on making the service better for slow connections."
  • "Google Hangouts could work on making the service better for slow connections."

What is our primary use case?

We use Google Hangouts for internal chats and file transfers.

What is most valuable?

Google Hangouts is easy to use and intuitive.

What needs improvement?

Google Hangouts could work on making the service better for slow connections.

For how long have I used the solution?

I have been using Google Hangouts for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Google Hangouts is scalable.

How are customer service and support?

I did not contact support because the solution is very easy to use.

Which solution did I use previously and why did I switch?

I have previously used Zoom. I have found that Google Hangouts hand Zoom operates fairly similarly.

How was the initial setup?

the setup of Google Hangouts was very easy. It did not take long to start using it, it was very quick.

What other advice do I have?

I would recommend this solution to others. My children at school use it all the time at school.

I rate Google Hangouts a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Support at a financial services firm with 501-1,000 employees
Real User
Jan 6, 2022
High performance, simple installation, and user-friendly
Pros and Cons
  • "Google Hangouts is easy to use and has good performance."
  • "Google Hangouts is easy to use and has good performance."
  • "The solution can improve by having more integration with different platforms."
  • "The solution can improve by having more integration with different platforms."

What is our primary use case?

I use Google Hangouts for virtual meetings.

What is most valuable?

Google Hangouts is easy to use and has good performance.

What needs improvement?

The solution can improve by having more integration with different platforms.

For how long have I used the solution?

I have been using Google Hangouts for a couple of years.

What do I think about the stability of the solution?

The solution is stable, it has high availability.

What do I think about the scalability of the solution?

I have found Google Hangouts to be scalability is good.

We have 300 users using this solution in my organization.

How are customer service and support?

I have not needed to contact the support.

Which solution did I use previously and why did I switch?

I have previously used Skype.

How was the initial setup?

The installation was straightforward and did not take very long.

What about the implementation team?

I did the implementation myself.

We have four administrations for the support of the solution.

What's my experience with pricing, setup cost, and licensing?

There is an annual subscription to use this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Google Hangouts a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer968541 - PeerSpot reviewer
Senior Business Development Manager at a computer software company with 501-1,000 employees
Real User
Nov 10, 2021
Easy to use, and you're in the system with just a click
Pros and Cons
  • "Its ease of use is most valuable. It is just a click, and you're in the system."
  • "Its ease of use is most valuable. It is just a click, and you're in the system."
  • "It is not as stable. They can improve its stability."
  • "It is not as stable. They can improve its stability."

What is most valuable?

Its ease of use is most valuable. It is just a click, and you're in the system. 

What needs improvement?

It is not as stable. They can improve its stability.

For how long have I used the solution?

I have been using it for probably a couple of years.

What do I think about the stability of the solution?

It is not as stable.

What do I think about the scalability of the solution?

We have issues when we have multiple users. That's why we use Zoom. If we got a big meeting, we use Zoom.

How are customer service and support?

We have our own support team that manages it, so I let them worry about it.

Which solution did I use previously and why did I switch?

We use Google Meets for internal meetings, but we use Zoom for client-facing meetings. 

I've used Microsoft teams. It used to be Skype, and now, it is probably Microsoft Teams.

What other advice do I have?

I would advise others to know the purpose of the tool. I would rate this solution an eight out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Google Hangouts [EOL] Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Product Categories
Virtual Meetings
Buyer's Guide
Download our free Google Hangouts [EOL] Report and get advice and tips from experienced pros sharing their opinions.