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GoToMeeting vs Google Hangouts [EOL] comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
GoToMeeting
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
Virtual Meetings (10th)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Steve Abshire - PeerSpot reviewer
Information Systems Specialist III at a university with 10,001+ employees
It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work.
Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing."
"When you get a meeting invitation, it's very easy to just join and go."
"It's integration with Google is the valuable feature."
"The initial setup is very easy."
"The group chat is a very good feature, where you can see all of the participants on cameras."
"Google Hangouts is easy to use and has good performance."
"Google Hangouts is wonderful in order to communicate with the rest of the world."
"This is a stable solution."
"It's easy to set up."
"The feature set is very comparable with other virtual meeting products."
"Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality."
"It's cost-effective."
"The most valuable feature is the dial-in capability."
"It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free.""
"I have no issues with the performance and no issues with the way it works."
"It can provide good communication with external partners."
 

Cons

"Google Hangouts, however, was not [compatible with my device]. Google Hangouts is a browser-based application."
"The setup is complex. There are many settings buried in the Google Admin that are hard to find."
"The solution can be improved by integrating other tools."
"There is no delete option for messages which could be an added feature in a future release."
"One improvement could be integration with Google Calendar to help find available timeslots when scheduling meetings with many participants."
"I would like for the platform to have a call recording feature in the free version."
"Google Meet should extend the time limit for a meeting from five minutes to at least thirty-five minutes."
"They should increase the platform's session time beyond an hour."
"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users."
"Lacks ease of connectivity, calendar integrations, and third-party app integrations."
"The sound quality is good but the video quality needs improvement."
"The solution could scale a bit easier if you need to add more people to meetings."
"We would like some improvement in the speed of initiating this solution, as it is currently fairly slow."
"GoToMeeting is too slow, which is why we no longer use it."
"It is not so stable. They're trying to bring in too many things and make it look really complex."
"GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure."
 

Pricing and Cost Advice

"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"The screen-sharing feature is the most valuable feature."
"I use the free version of the solution."
"We pay an annual license to use the solution."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"There is no license cost."
"Negotiate for discounts."
"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
"GoToMeeting is a little bit expensive compared to other products."
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Top Industries

By visitors reading reviews
Outsourcing Company
19%
Financial Services Firm
19%
Construction Company
15%
Marketing Services Firm
6%
Outsourcing Company
15%
Construction Company
13%
Financial Services Firm
12%
Comms Service Provider
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise17
Large Enterprise18
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
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Overview

 

Sample Customers

Information Not Available
AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: September 2026.
913,683 professionals have used our research since 2012.