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GoToMeeting vs Google Hangouts [EOL] comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
GoToMeeting
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
Virtual Meetings (6th)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Steve Abshire - PeerSpot reviewer
Information Systems Specialist III at a university with 10,001+ employees
It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work.
Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing."
"My advice for anybody who is looking to start using Google Hangouts is that it is plug-and-play, and comes free with Google Suite."
"The solution is extremely stable."
"It's integration with Google is the valuable feature."
"The product is stable."
"The best features of Google Hangouts include the option with Gemini to record and create call transcriptions and provide a meeting summary."
"Online sessions are reliable and there are almost no glitches."
"We use transcriptions to document meetings, which is important for productivity."
"It's cost-effective."
"Reduced the need for physically commuting between offices."
"We need a meeting thing, hey, go find a meeting thing."
"GoToMeeting is a nice program and they have a lot of features."
"It's easy to set up."
"Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality."
"The most valuable feature is the dial-in capability."
"I have no issues with the performance and no issues with the way it works."
 

Cons

"Not a ten because there's room for improvement. Sometimes there is disconnectivity."
"I would like to see support for showing virtual backgrounds."
"Google Hangouts is not good enough to be used in a professional environment or for some official work, especially when compared to a product like Microsoft Teams."
"The design could be a little bit better."
"In the next release, I would like to see call recording made available."
"Google Hangouts restricts you to those with a Gmail account."
"The setup is complex. There are many settings buried in the Google Admin that are hard to find."
"The solution can be improved by integrating other tools."
"Many issues over time with phone echos and unusable audio."
"The solution could scale a bit easier if you need to add more people to meetings."
"We would like some improvement in the speed of initiating this solution, as it is currently fairly slow."
"The tool needs to have a virtual room where users can pass through. It also needs to integrate a real-time translator."
"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."
"The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Previously, only admins could record meetings, sometimes leading to issues if recordings were missed or not shared properly. The recent update now allows hosting GoToMeeting sessions with the ability to delegate recording rights to other team members."
"I didn't like the fact that they tried to make their new version look like Zoom."
"GoToMeeting is too slow, which is why we no longer use it."
 

Pricing and Cost Advice

"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."
"This solution is available for free with the opening of a Google account."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"There is no license cost."
"There is an annual subscription to use this solution."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"Negotiate for discounts."
"GoToMeeting is a little bit expensive compared to other products."
"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Construction Company
15%
Outsourcing Company
9%
Marketing Services Firm
8%
Construction Company
16%
Financial Services Firm
14%
Outsourcing Company
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
What needs improvement with GoToMeeting?
The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...
What is your primary use case for GoToMeeting?
I use the solution when someone is comfortable using it, and I recommend using it.
 

Overview

 

Sample Customers

Information Not Available
AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: May 2026.
900,644 professionals have used our research since 2012.